Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-10029)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.

Posted Oct 29, 2025 - 23:47 UTC

Monitoring

Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

Posted Oct 29, 2025 - 22:38 UTC

Investigating

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.

Posted Oct 29, 2025 - 21:14 UTC

This incident affected: SW Essentials1 (Data, SMS, Voice, USSD).