Status - Sierra Wireless Status

Partner Carrier ORS Platform Upgrade Maintenance Activity (GNOC-5219)

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 2024 - 20:01 UTC

Update - We have been informed by our Partner Carrier that they have extended their maintenance for an additional 1.5 hours.
We apologies for any inconvenience this may cause.
Apr 16, 2024 20:00 - Apr 17, 2024 00:00 UTC

Scheduled - Our Partner Carrier will perform a maintenance activity to upgrade their geo-redundant ORS platform. This activity will further increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Apr 16, 2024 20:00 - Apr 17, 2024 00:00 UTC

Uptime over the past 90 days. View historical uptime.

Octave Operational

User Interface Operational

Platform API Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

SW Advanced Under Maintenance

Data (NA) Under Maintenance

Data (EU) Under Maintenance

SMS Under Maintenance

Voice Under Maintenance

USSD Under Maintenance

SW Essentials1 Under Maintenance

Data Under Maintenance

SMS Under Maintenance

Voice Under Maintenance

USSD Under Maintenance

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials5 Operational

90 days ago

99.96 % uptime

Today

Network Connectivity Operational

90 days ago

99.95 % uptime

Today

Data Operational

90 days ago

99.95 % uptime

Today

SMS Operational

90 days ago

99.95 % uptime

Today

USSD Operational

90 days ago

99.95 % uptime

Today

Voice Operational

90 days ago

99.95 % uptime

Today

VoLTE Operational

90 days ago

100.0 % uptime

Today

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

Netcom (Norwegian SIMs) - Data Operational

Netcom (Norwegian SIMs) - SMS Operational

Netcom (Norwegian SIMs) - Voice Operational

Netcom (Norwegian SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (ARA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM51 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Partner Carrier Planned Activity - Infrastructure Upgrade (GNOC-5248) Apr 17, 2024 08:00-09:00 UTC

Our Partner Carrier will be performing a maintenance on its legacy hardware. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
During the activity, some customers may experience a few brief traffic interruptions in Voice services not to exceed 30 minutes.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Apr 16, 2024 - 11:09 UTC

Partner Carrier Planned Activity - Roaming Platforms Upgrade (GNOC-5194) Apr 23, 2024 03:00-15:00 UTC

Our Partner Carrier will be performing a maintenance on its roaming platforms. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a short traffic interruption of only a few seconds during this activity.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Apr 08, 2024 - 21:03 UTC

Partner Carrier Planned Activity - Roaming Platforms Upgrade (GNOC-5195) Apr 24, 2024 03:00-15:00 UTC

Partner Carrier Planned Activity - Roaming Platforms Upgrade (GNOC-5196) Apr 25, 2024 03:00-15:00 UTC

Service Disruption Notification – Infrastructure Maintenance (GNOC-4944) Apr 29, 2024 08:00-16:00 UTC

This notice is to inform you that Semtech/Sierra will be performing scheduled maintenance hardening the network from security vulnerabilities. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Impact:
We do not anticipate any disruptions to service during the maintenance activity. Service disruptions will be minimized due to our geo-redundant infrastructure. However, there may be brief delays in establishing Data sessions, network connectivity, and retrieving Billing records.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Posted on Apr 11, 2024 - 16:44 UTC

Service Disruption Notification – Infrastructure Maintenance (GNOC-4945) Apr 30, 2024 08:00-16:00 UTC

Past Incidents

Apr 16, 2024

Semtech/Sierra Wireless Planned Activity - Maingate Fiber Replacements (GNOC-5228)

Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Apr 16, 14:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:32 UTC

Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect (list of services). The full list of affected services can be found below.

Impact:
Fibers replacing maintenance activities will be conducted in our data center. No impact is expected due to redundancy of our network. All services are supported by system redundancy.

Other Information:
A message will be sent before and upon completion of the maintenance.
Apr 14, 06:42 UTC

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

Service Disruption Notification - Signaling and Data Service Degradation (GNOC-5214)

Resolved - Semtech/Sierra Wireless has been closely monitoring and has observed no additional impacts. Our Roaming partner has also confirmed as all services in their network have been restored. We are considering this issue resolved at this time.
Apr 9, 16:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 13:57 UTC

Update - Semtech/Sierra Wireless is experiencing a disruption with the services listed below. Customers may experience delay in using their services for Data/Voice/SMS & with registration as well. Our engineer has investigated this & concluded that the it is limited to Registration & Data/Voice/SMM access issue. We have confirmed that MNO Bouygues Telecom & Orange France network are affected through one of our Partner Carrier only for France Country. Our Partner Carrier has been engaged to address this matter with the isolated MNOs.

Impact potential - Voice, Data and SMS for 2G/3G

We are still investigating to determine the scope of the impact. We are actively monitoring the issue and an update will be provide as soon as we have additional information.
Apr 9, 12:30 UTC

Investigating - Semtech/Sierra Wireless is experiencing signaling and data service degradation. We are still investigating to determine the cause of the impact. Users may face issue in accessing data services & registering into the network .

We have engaged our carrier partner for the investigation & solution for the same.

No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 9, 11:12 UTC

Semtech/Sierra Wireless Planned Activity to upgrade AMM10 to version 2.17.5 (GNOC-5084)

Completed - The scheduled maintenance has been completed.
Apr 9, 13:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:31 UTC

Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM10 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Mar 25, 12:50 UTC

Apr 8, 2024

Service Disruption Notification - Telia Swedish (Maingate) Data Service Impairment (GNOC-5198)

Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Apr 8, 08:50 UTC

Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Apr 8, 06:50 UTC

Identified - We have identified the cause of the service disruption and are currently working to resolve the issue with our Partner Carrier. Customers may face issue in loss of existing data session as well as new data session.

No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 8, 04:57 UTC

Investigating - Semtech/Sierra Wireless is experiencing a disruption with the data services listed below. We are still investigating with our Partner Carrier to determine the cause and scope of the impact.

No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 8, 02:53 UTC

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

Service Disruption Notification -Network Degradation in Germany (GNOC-5161)

Update - Semtech/Sierra Wireless continues investigating with our Carrier Partner to determine the cause and scope of the impact.

No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 3, 02:58 UTC

Update - Semtech/Sierra Wireless is continuing to experience a disruption with the services listed below. We are currently investigating with our Carrier Partner to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 3, 00:48 UTC

Update - Semtech/Sierra Wireless is still experiencing a disruption with the services listed below. We are seeing some improvements and our Partner Carrier continues to work to resolve this issue.

No ETR is available at this time. We will provide an update as soon as we have additional information
Apr 2, 22:46 UTC

Investigating - Our monitoring systems have detected network disturbance impacting some connectivity services in Germany. Some devices may experience network registration, USSD, SMS delivery, and/or data transmission delays.

We have engaged our carrier partner for investigation into the issue and will provide updates as they become available.
Apr 2, 20:44 UTC

Apr 2, 2024

Partner Carrier DRA Platform Maintenance Activity (GNOC-5139)

Completed - The scheduled maintenance has been completed.
Apr 2, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 UTC

Scheduled - Our Partner Carrier is performing a maintenance activity to upgrade their geo-redundant DRA platform. This activity will address vulnerabilities; and increase network reliability and security of services provided to our valued customers.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Mar 29, 13:10 UTC

Related