All Systems Operational

AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Carrier Activity - Data Center Maintenance (GNOC-8305) Jun 11, 2025 04:00-11:00 UTC

Our Partner Carrier will conduct planned network infrastructure maintenance within its United States data center. This maintenance activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during maintenance.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on May 28, 2025 - 19:27 UTC

Maingate: iGate 3.0 Planned Maintenance (GNOC-8443) Jun 17, 2025 07:00-08:00 UTC

This notice is to inform you that we will be performing scheduled maintenance on iGate 3.0 Platform. The list of affected services can be found below.

Impact: During the maintenance, we will be implementing an IP whitelist for the iGate 3.0 service. Legitimate traffic has been analyzed over the past month, in an attempt to capture all current customer IPs. If you are experiencing issues after the change, or want to verify that we have your IP(s) listed before it, please contact the support team at support-cloudconnectivity@sierrawireless.com

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Posted on Jun 10, 2025 - 08:06 UTC
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Service degradation Notification for Essentials3 SIM Subscription in NAM Region (GNOC-8380)
Resolved - This incident has been resolved.
Jun 4, 11:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 11:40 UTC
Update - We are currently observing service degradation for Essentials3 SIM Subscription in the NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience issues in Data & Voice services.

We appreciate your patience on this regard. We will provide the next update within 2 hours.
Jun 4, 09:40 UTC
Investigating - Our monitoring tool has indicated a potential impairment in our Essentials3 services. We are investigating it, and we will get back to you. 

A detailed update will be provided within 15 minutes.
Jun 4, 09:24 UTC
Jun 3, 2025
Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-8271)
Completed - The scheduled maintenance has been completed.
Jun 3, 08:34 UTC
Update - This notice is to inform you that the (GNOC-8271) "Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance " has been extended due to unexpected delays. Our partner carrier is actively working to resolve. The estimated maintenance completion time would be approximately 2 more hours.

The Global NOC and Semtech Engineers will continue active monitoring during the process.
Jun 3, 06:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
May 27, 10:43 UTC
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Service Impairment Notification in North America for Verizon Wireless Broadband Access / ECC Customers (GNOC-8322)
Resolved - This incident has been resolved
May 30, 03:47 UTC
Monitoring - Verizon Services were restored, and our teams have observed significant improvements in Data services, network connectivity, as well as iMaestro platform access. Our partner was engaged, and we will continue to work with them offline for the cause and resolution. We will consider this resolved if no further impacts are observed during our monitoring period.
May 30, 02:18 UTC
Investigating - We are investigating reports received by customers of Data service failures and degradation on the Verizon network in North America. We are in the process of engaging the partner to determine the scope and cause of the issue.

Impact: Some Broadband Access and ECC customers may be experiencing failures or degradation in network connectivity and Data services. Smart Connectivity services are unaffected.

We will provide an update as soon as we have additional information.
May 29, 23:47 UTC
May 29, 2025
May 28, 2025

No incidents reported.

May 27, 2025
Semtech Planned Activity on the AirVantage Platform (GNOC-7912)
Completed - The scheduled maintenance has been completed.
May 27, 07:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 06:01 UTC
Update - Correction: Semtech will be performing scheduled maintenance on the AirVantage platform. Our engineers will be working on the platform’s load-balancing configuration mechanism, not its database. The maintenance title has been adjusted accordingly.
May 24, 16:09 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 14, 17:35 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance on the AirVantage database . This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, existing network sessions may drop for a few minutes.

Other Information: Semtech Engineers will be actively monitoring the network during this activity. Notifications will be sent before and after completion of the maintenance.
May 12, 11:59 UTC
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