AirVantage Service Disruption Notification (332343)
Incident Report for Status - Sierra Wireless
Resolved
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time. We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.

Restoration Time:
All services were restored as of 02/16/2021 10:03 UTC.

Start Time: 02/15/2021 10:22 UTC
End Time: 02/16/2021 10:03 UTC
Posted Feb 16, 2021 - 11:21 UTC
Monitoring
Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Posted Feb 16, 2021 - 10:15 UTC
Identified
Sierra Wireless is continuing to experience a disruption with the AirVantage provisioning services listed below. The issue has been identified and a fix is being implemented.

Impact:
There is an issue preventing customers from changing provisioning options within the AirVantage user interface in Europe.

We will provide an update as soon as we have additional information.
Posted Feb 16, 2021 - 09:59 UTC
Investigating
Sierra Wireless is experiencing a disruption with the AirVantage provisioning services listed below. Sierra engineers are actively investigating to determine the cause. No ETR is currently available.

Impact:
There is an issue preventing customers from changing provisioning options within the AirVantage user interface in Europe.

We will provide an update as soon as we have additional information.
Posted Feb 16, 2021 - 09:41 UTC
This incident affected: AirVantage (UI (EU)).