Status - Sierra Wireless Status

Service Disruption Notification - Slight Delay in Creating Data Sessions (GNOC-1346)

Investigating - Sierra Wireless is experiencing a slight delay in creating data sessions for a subset of devices. Engineers are currently investigating. No ETR is currently available. We will provide an update as soon as we have additional information.
Oct 06, 2022 - 17:14 UTC

Service Disruption Notification - AirVantage Provisioning on Smart SIMs (GNOC-1345)

Monitoring - Sierra Wireless experienced a disruption with AirVantage provisioning on Smart SIMs. This was due to an emergency maintenance that is currently being performed. Provisioning has been restored to normal. We will continue to monitor to ensure there are no additional impacts.

We apologize for any inconvenience this has caused.
Oct 06, 2022 - 15:13 UTC

Octave Operational

Platform API Operational

User Interface Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

SW Advanced Degraded Performance

Data (NA) Operational

Data (EU) Degraded Performance

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Degraded Performance

Data Degraded Performance

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Degraded Performance

Data Degraded Performance

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Degraded Performance

Data (NA) Operational

Data (EU) Degraded Performance

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

Netcom (Norwegian SIMs) - Data Operational

Netcom (Norwegian SIMs) - SMS Operational

Netcom (Norwegian SIMs) - Voice Operational

Netcom (Norwegian SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (ARA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM51 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sierra Wireless Scheduled PGW Maintenance (GNOC-1288) Oct 10, 2022 07:00-09:00 UTC

Update - Please be advised that the START TIME of Activities 1 and 2 has been changed to the following:

Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 7:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 7:00 UTC
Oct 03, 2022 - 15:10 UTC

Scheduled - This notice is to inform you that Sierra Wireless will perform the first of three (3) maintenance activities to implement a software version upgrade across our geo-redundant Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect, further enhancing security, redundancy, and resiliency of existing DATA SERVICES, and enable the PGW platform to support future services.

The activities will be implemented as follows:

Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 13:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 13:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC

Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Sep 29, 2022 - 20:40 UTC

Past Incidents

Oct 6, 2022

Partner Carrier Maintenance (GNOC-1205)

Completed - The scheduled maintenance has been completed.
Oct 6, 09:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 06:04 UTC

Scheduled - Our Partner Carrier has announced a scheduled maintenance of its North America (United States East Coast) Data Center. The carrier will be performing hardware upgrades on its network infrastructure. During this maintenance, customers utilizing off-net SMS message delivery services may experience a cumulative downtime of up to 15 minutes on hosted services.

Start: October 06, 2022 06:00 UTC
End: October 06, 2022 09:00 UTC
Purpose: Network infrastructure upgrade.
Impact: Up to 15 minutes of service downtime (for off-net SMS services) is expected during the specified time window.

Other Information:
A message will be sent at the start and upon completion of the activity. We apologize for the short notice and any inconvenience this may cause.
Oct 4, 12:30 UTC

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

Service Disruption Notification - USSD Service Disruption Notification (GNOC-1321#)

Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Oct 3, 15:14 UTC

Monitoring - Sierra Wireless experienced a 14-minute outage with USSD service; USSD message attempts failed to deliver. Corrective action was taken, and services were restored. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Start Time: 13:17 UTC
End Time: 13:31 UTC (edited)
Oct 3, 14:09 UTC

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

Service Disruption Notification - Telia Swedish Data service Impairment is under investigation (GNOC-1276)

Monitoring - Corrective action has been taken to resolve this issue. Sierra Wireless Engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Sep 26, 10:22 UTC

Investigating - Sierra Wireless is experiencing a disruption with the services listed below. Our engineers are investigating with the carrier partner to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Sep 26, 09:37 UTC

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Service Disruption Notification (GNOC-1268)

Resolved - Sierra Wireless Engineers confirmed that iMaestro and AirVantage platform performance has returned to normal. We have been closely monitoring since services were restored and have observed no additional impacts. We are considering this issue resolved at this time.
Sep 23, 07:32 UTC

Update - Sierra Wireless Engineers confirmed that iMaestro platform performance has returned to normal. During the investigation, our engineers discovered some degradation with AirVantage performance in North America. Impacted customers may have experienced transaction delays and issues with device monitoring. Device connectivity was unaffected.

Our engineers will continue to monitor systems to ensure stability. We are considering this issue resolved at this time.
Sep 23, 05:33 UTC

Update - Sierra Wireless Engineers confirmed that iMaestro platform performance has returned to normal. During the investigation, our engineers discovered some degradation with AirVantage performance in North America.
Impacted customers may have experienced transaction delays and issues with device monitoring. Device connectivity was unaffected.

Our engineers will continue to monitor systems to ensure stability. We are considering this issue resolved at this time.
Sep 23, 04:37 UTC

Monitoring - Sierra Engineers have observed iMaestro platform performance has returned to normal. During the investigation Sierra engineers discovered some degradation with AirVantage performance. Impacted customers may have experienced transaction delays. We will continue to monitor systems for stability. We are considering this issue resolved at this time.
Sep 23, 03:17 UTC

Investigating - Sierra Wireless is experiencing service disruption with the iMaestro Platform. Device connectivity is NOT impacted, however customers may be unable to provision, configure, update, or monitor devices via the platform.

We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Sep 23, 01:56 UTC

Sep 22, 2022

No incidents reported.