All Systems Operational
Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SmartSIM Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM Global Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM US Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Classic SIM / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM82 Operational
AMM84 Operational
AMM85 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
[STAGING] FocalPoint Operational
Application (Judicial) Operational
Application (Commercial) Operational
Location-Based Services (Judicial) Operational
Location-Based Services (Commercial) Operational
SMS Message Delivery (Judicial) Operational
SMS Message Delivery (Commercial) Operational
API (Judicial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notice is to inform you that we will be performing scheduled maintenance that may affect the services listed below.

Impact: During execution of the scheduled activity the following services will not be available for approximately 5 minutes:

Login
Password Recovery
User sign up
API access token request.

NOTE: APIs with existing tokens will not be impacted.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Oct 16, 12:48 UTC
Past Incidents
Oct 20, 2020

No incidents reported today.

Oct 19, 2020
Resolved - Sierra Wireless identified the issue and the partner carrier took corrective action to restore the services listed below. We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last few hours. We are considering this issue resolved at this time.

All services have been restored as of: 10/19/2020 02:44 UTC.

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Oct 19, 07:33 UTC
Update - Corrective action has been taken to resolve this issue by the partner carrier. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after several hours.

Start Time: 10/19/2020 02:17 UTC
End Time: 10/19/2020 02:44 UTC
Oct 19, 05:33 UTC
Monitoring - Sierra Wireless experienced a network disruption with the services listed below. We have identified the cause of the service disruption and the services restored from our partner carrier. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after several hours.

Start Time: 10/19/2020 02:17 UTC
End Time: 10/19/2020 02:44 UTC
Oct 19, 03:28 UTC
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Completed - We apologize for any confusion. Due to technical difficulty with adjusting the start time of the notification system, we must cancel this notice and will send a new notice with the accurate date and time of the activity.
Oct 16, 12:43 UTC
Update - START TIME UPDATED

This notice is to inform you that we will be performing scheduled maintenance that may affect the services listed below.

Impact: During execution of the scheduled activity the following services will not be available for approximately 5 minutes:

Login
Password Recovery
User sign up
API access token request.

NOTE: APIs with existing tokens will not be impacted.

Other Information:
A message will be sent before and upon completion of the maintenance.
Oct 16, 12:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 12:17 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect the services listed below.

Impact: During execution of the scheduled activity the following services will not be available for approximately 5 minutes:

Login
Password Recovery
User sign up
API access token request.

NOTE: APIs with existing tokens will not be impacted.

Other Information:
A message will be sent before and upon completion of the maintenance.
Oct 15, 21:50 UTC
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore the services listed below.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 21:44 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Oct 11, 22:54 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Oct 11, 21:50 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Oct 11, 21:41 UTC
Investigating - Sierra Wireless is continuing to experience a disruption with Octive services listed below. Device to cloud communications are currently disrupted.
We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Oct 11, 21:07 UTC
Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Completed - This notice is to inform you that scheduled maintenance on the services listed below has been cancelled.

A new notice will be published if this maintenance is rescheduled for a later date.
Oct 8, 08:48 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that will affect the services listed below.

Impact: During the execution of the scheduled activity, customers will experience intermittent periods (less than 2 minutes each) of service degradation. Services should recover after completion of the activity. No customer intervention is required.

Other Information: Notification will be sent before and upon completion of the maintenance.
Oct 7, 14:30 UTC
Oct 7, 2020
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 21:35 UTC.
Oct 7, 23:26 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Start Time: 18:10 UTC
End Time: 21:35 UTC
Oct 7, 22:02 UTC
Update - The remaining issue only affects the ability to do a Firmware-Over-The-Air upgrade. We are currently testing a fix for this.

We will provide an update as soon as we have additional information.
Oct 7, 21:09 UTC
Update - The issue with the API has been resolved. The issue with the UI is still being investigated.

No ETR is currently available. We will provide an update as soon as we have additional information.
Oct 7, 20:21 UTC
Identified - Sierra Wireless is experiencing a disruption with the services listed below. We have identified the cause of the service disruption and are currently working to resolve the issue.

No ETR is currently available. We will provide an update as soon as we have additional information.
Oct 7, 19:00 UTC
Oct 6, 2020

No incidents reported.