All Systems Operational

AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maingate: iGate 3.0 Planned Maintenance (GNOC-8443) Jun 17, 2025 07:00-08:00 UTC

This notice is to inform you that we will be performing scheduled maintenance on iGate 3.0 Platform. The list of affected services can be found below.

Impact: During the maintenance, we will be implementing an IP whitelist for the iGate 3.0 service. Legitimate traffic has been analyzed over the past month, in an attempt to capture all current customer IPs. If you are experiencing issues after the change, or want to verify that we have your IP(s) listed before it, please contact the support team at support-cloudconnectivity@sierrawireless.com

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Posted on Jun 10, 2025 - 08:06 UTC

Semtech Planned Activity – Firewall Reboot and Upgrade (GNOC-7041) Jun 18, 2025 18:30 - Jun 19, 2025 00:30 UTC

This notice is to inform you that we will be performing a front-end firewall upgrade, which will require a reboot in one of our geo-redundant data centers. This scheduled maintenance may affect SMS, USSD, and EU AirVantage services. The full list of affected services is provided below. As part of our network lifecycle management process, this activity is necessary to further increase reliability and improve the resiliency of services provided to our valued customers.

Impact: Affected customers may experience service disruptions in AirVantage (EU) operations and provisioning, SMS, and USSD. Efforts have been made to minimize downtime, and service disruption should not exceed 15 minutes during the activity.

Other Information: Semtech engineers will actively monitor the network during the maintenance. Notifications will be sent before and after the completion of the activity.
Posted on Jun 11, 2025 - 15:44 UTC
Jun 14, 2025

No incidents reported today.

Jun 13, 2025
Service degradation Notification for Essentials5 SIM Subscription in EU & NAM Region (GNOC-8513)
Resolved - This incident has been resolved.
Jun 13, 12:59 UTC
Monitoring - Corrective actions have been implemented by our carrier partner, and we are already observing KPIs returning to near-normal thresholds.

We continue to closely monitor the stability of these KPIs and expect to provide a conclusive positive update shortly.
Jun 13, 12:15 UTC
Identified - Semtech and our partner carrier have determined the underlying cause of the current service disruption. We are now in the process of deploying remedial measures to bring services back online.
Our teams are coordinating closely with the partner carrier to stabilise network operations and maintain consistent service delivery moving forward.
We will provide our next status update within the next 2 hours.
Jun 13, 11:26 UTC
Update - We are currently observing service degradation for Essentials5 SIM Subscription in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience issues in Data, USSD, SMS & Voice services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.
Jun 13, 09:40 UTC
Investigating - Our monitoring tool has indicated a potential impairment in our services. We are investigating it, and we will get back to you.

A detailed update will be provided within 15 minutes.
Jun 13, 09:24 UTC
Jun 12, 2025

No incidents reported.

Jun 11, 2025
Service degradation Notification for Essentials1 SIM Subscription in EU & NAM Region (GNOC-8478)
Resolved - This incident has been resolved.
Jun 11, 13:22 UTC
Monitoring - Corrective actions have been implemented by our carrier partner, and we are already observing KPIs returning to near-normal thresholds.

We continue to closely monitor the stability of these KPIs and expect to provide a conclusive positive update shortly.
Jun 11, 12:26 UTC
Update - Our partner carrier is experiencing network congestion. They are currently taking steps to methodically reduce the congestion and restore network stability.

Estimated time of resolution is not yet determined. We will provide additional updates as they become available.
Jun 11, 11:31 UTC
Update - We are continuing to investigate the issue with our carrier partner.

We appreciate your patience on this regard. We will provide the next update within 2 hours.
Jun 11, 09:27 UTC
Update - We are currently observing service degradation for Essentials1 SIM Subscription in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience issues in Data, USSD, SMS & Voice services.

We appreciate your patience on this regard. We will provide the next update within 2 hours.
Jun 11, 07:28 UTC
Investigating - Our monitoring tool has indicated a potential impairment in our services. We are investigating it, and we will get back to you. 

A detailed update will be provided within 15 minutes.
Jun 11, 07:13 UTC
Partner Carrier Activity - Data Center Maintenance (GNOC-8305)
Completed - The scheduled maintenance has been completed.
Jun 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 04:02 UTC
Scheduled - Our Partner Carrier will conduct planned network infrastructure maintenance within its United States data center. This maintenance activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during maintenance.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
May 28, 19:27 UTC
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Service degradation Notification for Essentials3 SIM Subscription in NAM Region (GNOC-8380)
Resolved - This incident has been resolved.
Jun 4, 11:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 11:40 UTC
Update - We are currently observing service degradation for Essentials3 SIM Subscription in the NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience issues in Data & Voice services.

We appreciate your patience on this regard. We will provide the next update within 2 hours.
Jun 4, 09:40 UTC
Investigating - Our monitoring tool has indicated a potential impairment in our Essentials3 services. We are investigating it, and we will get back to you. 

A detailed update will be provided within 15 minutes.
Jun 4, 09:24 UTC
Jun 3, 2025
Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-8271)
Completed - The scheduled maintenance has been completed.
Jun 3, 08:34 UTC
Update - This notice is to inform you that the (GNOC-8271) "Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance " has been extended due to unexpected delays. Our partner carrier is actively working to resolve. The estimated maintenance completion time would be approximately 2 more hours.

The Global NOC and Semtech Engineers will continue active monitoring during the process.
Jun 3, 06:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
May 27, 10:43 UTC
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

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