In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 03, 2026 - 19:00 UTC
Scheduled - Our Partner Carrier will be doing an planned maintenance on its network infrastructure in Vitry as part of an initiative to improve network resiliency and efficiency. This work aligns with our commitment to providing best-in-class services with Semtech.

Impact: As part of our upcoming network optimization activities, there may be minor intermittent connectivity issues during the planned window. Some devices could experience brief, momentary disconnections, but network access is expected to restore automatically without any delay.

Additional Information: Semtech GNOC engineers will be actively monitoring the network throughout the maintenance activity. Notifications will be sent prior to the start of the work and upon completion.

Aug 3, 2026 19:00 - Aug 4, 2026 04:00 UTC
AirVantage Operational
UI (EU) Operational
API (EU) Operational
Device Front End (EU) Operational
Data Push (EU) Operational
UI (NA) Operational
API (NA) Operational
Device Front End (NA) Operational
Data Push (NA) Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) Operational
Data (EU) Operational
SMS Operational
Voice Operational
USSD Operational
SW Essentials1 Operational
Data Operational
SMS Operational
Voice Operational
USSD Operational
SW Essentials2 Operational
Data Operational
SMS Operational
Voice Operational
USSD Operational
SW Essentials3 Operational
Data (NA) Operational
Data (EU) Operational
SMS Operational
Voice Operational
USSD Operational
SW Essentials4 Operational
Data Operational
SMS Operational
Voice Operational
USSD Operational
SW Essentials5 Under Maintenance
Network Connectivity Operational
Data Operational
SMS Operational
USSD Operational
Voice Under Maintenance
VoLTE Under Maintenance
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data Operational
AT&T - SMS Operational
AT&T - Voice Operational
Verizon - Data Operational
Verizon - SMS Operational
Verizon - Voice Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data Operational
Sprint - SMS Operational
Sprint - Voice Operational
T Mobile - Data Operational
T Mobile - SMS Operational
T Mobile - Voice Operational
MES - SMS Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager Operational
DNA (Finnish SIMs) - Data Operational
DNA (Finnish SIMs) - SMS Operational
DNA (Finnish SIMs) - Voice Operational
DNA (Finnish SIMs) - CSD Operational
SW (French SIMs) - Data Operational
SW (French SIMs) - SMS Operational
SW (French SIMs) - Voice Operational
Telia (Swedish SIMs) - Data Operational
Telia (Swedish SIMs) - SMS Operational
Telia (Swedish SIMs) - Voice Operational
Telia (Swedish SIMs) - CSD Operational
Communication Server GSM Data Operational
Communication Server Dialog Operational
IP Connect CSD Operational
MVR (Managed VPN Router) Operational
SMS Connect Operational
Virtual Modem Operational
Communication Server Broadcast Operational
Email2SMS Operational
iGate 3.0 Operational
iGate MMS Operational
iGate SMS Operational
iSMSC Operational
ALMS Operational
UI Operational
API Operational
Device Front end Operational
VPN Concentrators Operational
Reporting (AMR) Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices Operational
iMaestro Platform Operational
Connectivity Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Carrier Maintenance on Infrastructure (GNOC-12651) Aug 3, 2026 19:00 - Aug 4, 2026 04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 03, 2026 - 08:58 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 03, 2026 - 08:57 UTC
Scheduled - Our Partner Carrier will be doing a hardware upgrade on infrastructure as part of an initiative to improve network resiliency and efficiency. This work aligns with our commitment to providing best-in-class services with Semtech.

Impact: As part of our upcoming network optimization activities, there may be very minor intermittent connectivity issues during the planned window. Some devices could experience brief, momentary disconnections, but network access is expected to restore automatically without any delay.

Additional Information: Semtech engineers will be actively monitoring the network throughout the maintenance activity. Notifications will be sent before the start of the work and upon completion.

Jul 17, 2026 - 12:50 UTC

Emergency Semtech Router maintenance activity in Madison and Lithia Springs data center, North America (GNOC-12733) Aug 4, 2026 01:00-04:30 UTC

Semtech will be performing planned router maintenance activity at our Madison and Lithia Springs data center as part of our ongoing infrastructure improvements. This activity is part of our efforts to retire end-of-life equipment and enhance overall network performance and reliability.

Impact: During the maintenance window, customers may experience temporary service disruptions. Affected devices could encounter brief degradation or interruptions in SMS, Voice, Data services, and overall network connectivity. However, the network is designed with redundant nodes that will automatically take over traffic in the event of any failure, helping to minimize the overall impact and maintain service continuity.

Additional Information: Semtech engineers will be actively monitoring the network throughout the maintenance activity. Notifications will be sent prior to the start of the work and upon completion.

Posted on Jul 29, 2026 - 15:19 UTC

Partner Carrier Maintenance on Infrastructure (GNOC-12652) Aug 4, 2026 19:00 - Aug 5, 2026 04:00 UTC

Our Partner Carrier will be doing a hardware upgrade on infrastructure as part of an initiative to improve network resiliency and efficiency. This work aligns with our commitment to providing best-in-class services with Semtech.

Impact: As part of our upcoming network optimization activities, there may be very minor intermittent connectivity issues during the planned window. Some devices could experience brief, momentary disconnections, but network access is expected to restore automatically without any delay.

Additional Information: Semtech engineers will be actively monitoring the network throughout the maintenance activity. Notifications will be sent prior to the start of the work and upon completion.

Posted on Jul 17, 2026 - 12:58 UTC

Partner Carrier Planned Maintenance on Network Infrastructure (GNOC-12652) Aug 4, 2026 19:00 - Aug 5, 2026 04:00 UTC

Our Partner Carrier will be doing a planned maintenance on its network infrastructure in Vitry as part of an initiative to improve network resiliency and efficiency. This work aligns with our commitment to providing best-in-class services with Semtech.

Impact: As part of our upcoming network optimization activities, there may be minor intermittent connectivity issues during the planned window. Some devices could experience brief, momentary disconnections, but network access is expected to restore automatically without any delay.

Additional Information: Semtech GNOC engineers will be actively monitoring the network throughout the maintenance activity. Notifications will be sent prior to the start of the work and upon completion.

Posted on Jul 20, 2026 - 07:18 UTC

Semtech Planned Activity – AMM87 Upgrade From 2.18 to 2.18.1 (GNOC-12613) Aug 5, 2026 05:30-12:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM87 from 2.18 to 2.18.1. This release introduces several new features and enhancements. More Details about the new features/enhancement can be found here: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes2181/

Impact:
-The AMM web User Interface will be unavailable during the maintenance window.
-Gateway operation will be unaffected during this change window..
-Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
-In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot before opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.

Posted on Jul 20, 2026 - 06:50 UTC

Semtech Planned Maintenance on SMS Infrastructure (GNOC-12688) Aug 5, 2026 13:00-15:00 UTC

Semtech will be performing scheduled maintenance on its SMS infrastructure to carry out a version upgrade on SMS Router from 8.0 to 8.4. This activity is part of our commitment to delivering best-in-class services. The full list of affected services is provided below.

Impact: During the maintenance window, there will be a temporary SMS service disruption.

Additional Information: Semtech engineers will be actively monitoring the network throughout the maintenance activity. Notifications will be sent prior to the start of the work and upon completion.

Posted on Jul 28, 2026 - 05:26 UTC

Semtech Planned Activity – AMM50 Upgrade From 2.18 to 2.18.1 (GNOC-12614) Aug 6, 2026 05:30-12:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM50 from 2.18 to 2.18.1. This release introduces several new features and enhancements. More Details about the new features/enhancement can be found here: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes2181/

Impact:
-The AMM web User Interface will be unavailable during the maintenance window.
-Gateway operation will be unaffected during this change window..
-Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
-In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot before opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.

Posted on Jul 20, 2026 - 06:53 UTC

Semtech Planned Activity – AMM89 Upgrade From 2.18 to 2.18.1 (GNOC-12615) Aug 10, 2026 05:30-12:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM89 from 2.18 to 2.18.1. This release introduces several new features and enhancements. More Details about the new features/enhancement can be found here: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes2181/

Impact:
-The AMM web User Interface will be unavailable during the maintenance window.
-Gateway operation will be unaffected during this change window..
-Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
-In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot before opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.

Posted on Jul 27, 2026 - 05:31 UTC

Partner Carrier Planned Maintenance on Core Network Infrastructure (GNOC-12607) Aug 11, 2026 06:00-09:00 UTC

Our Partner Carrier will be doing an planned maintenance on its Core network infrastructure in United States data center as part of an initiative to improve network resiliency and efficiency. This work aligns with our commitment to providing best-in-class services with Semtech.

Impact: As part of our upcoming network optimization activities, there may be minor intermittent connectivity issues during the planned window. Some devices could experience brief, momentary disconnections, but network access is expected to restore automatically without any delay.

Additional Information: Semtech GNOC engineers will be actively monitoring the network throughout the maintenance activity. Notifications will be sent prior to the start of the work and upon completion.

Posted on Jul 27, 2026 - 05:58 UTC

Semtech Planned Activity – AMM11 Upgrade From 2.18 to 2.18.1 (GNOC-12616) Aug 12, 2026 05:30-12:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM11 from 2.18 to 2.18.1. This release introduces several new features and enhancements. More Details about the new features/enhancement can be found here: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes2181/

Impact:
-The AMM web User Interface will be unavailable during the maintenance window.
-Gateway operation will be unaffected during this change window..
-Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
-In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot before opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.

Posted on Jul 27, 2026 - 05:45 UTC

Planned Partner Carrier Activity - Database Infrastructure Maintenance (GNOC-12746) Aug 12, 2026 09:00-10:00 UTC

Our Partner Carrier will conduct a planned database Infrastructure Maintenance in the United States Data centers. This maintenance activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility of intermittent disruptions in SMS traffic and processing that may occur during maintenance.

Additional Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the

Posted on Jul 29, 2026 - 13:00 UTC

Semtech Planned Activity – AMM02 Upgrade From 2.18 to 2.18.1 (GNOC-12617) Aug 13, 2026 05:30-12:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM02 from 2.18 to 2.18.1. This release introduces several new features and enhancements. More Details about the new features/enhancement can be found here: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes2181/

Impact:
-The AMM web User Interface will be unavailable during the maintenance window.
-Gateway operation will be unaffected during this change window..
-Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
-In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot before opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.

Posted on Jul 27, 2026 - 05:48 UTC

Semtech Planned Activity – AMM03 Upgrade From 2.18 to 2.18.1 (GNOC-12618) Aug 17, 2026 05:30-12:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM03 from 2.18 to 2.18.1. This release introduces several new features and enhancements. More Details about the new features/enhancement can be found here: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes2181/

Impact:
-The AMM web User Interface will be unavailable during the maintenance window.
-Gateway operation will be unaffected during this change window.
-Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
-In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot before opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.

Posted on Aug 03, 2026 - 04:21 UTC

Partner Carrier Planned Maintenance on Network Infrastructure (GNOC-12637) Aug 17, 2026 22:00 - Aug 18, 2026 04:00 UTC

Our Partner Carrier will be doing an planned maintenance on its network infrastructure in Vitry as part of an initiative to improve network resiliency and efficiency. This work aligns with our commitment to providing best-in-class services with Semtech.

Impact: As part of our upcoming network optimization activities, there may be minor intermittent connectivity issues during the planned window. Some devices could experience brief, momentary disconnections, but network access is expected to restore automatically without any delay.

Additional Information: Semtech GNOC engineers will be actively monitoring the network throughout the maintenance activity. Notifications will be sent prior to the start of the work and upon completion.

Posted on Aug 03, 2026 - 04:41 UTC

Aug 3, 2026

Completed - The scheduled maintenance has been completed.
Aug 3, 12:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 05:31 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM82 from 2.18 to 2.18.1. This release introduces several new features and enhancements. More Details about the new features/enhancement can be found here: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes2181/

Impact:
-The AMM web User Interface will be unavailable during the maintenance window.
-Gateway operation will be unaffected during this change window..
-Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
-In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot before opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.

Jul 20, 06:47 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Resolved - This incident has been resolved.
Jul 31, 09:34 UTC
Monitoring - Our monitoring system indicates that the services have been restored. Our engineers continue to observe improvements in our partner carrier network.

We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

Jul 31, 09:07 UTC
Update - Our monitoring system indicates that the services have been restored. Our engineers continue to observe improvements in our partner carrier network.

We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

Jul 31, 08:23 UTC
Update - Our engineers continue working with our partner carrier to bring a resolution on this issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update in 2 hours.

Jul 31, 07:16 UTC
Investigating - Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.

We appreciate your patience in this regard.

Jul 31, 05:32 UTC

Jul 30, 2026

Completed - The scheduled maintenance has been completed.
Jul 30, 12:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 05:31 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM84 from 2.18 to 2.18.1. This release introduces several new features and enhancements. More Details about the new features/enhancement can be found here: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes2181/

Impact:
-The AMM web User Interface will be unavailable during the maintenance window.
-Gateway operation will be unaffected during this change window..
-Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
-In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot before opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.

Jul 16, 09:44 UTC

Jul 29, 2026

Completed - The scheduled maintenance has been completed.
Jul 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 06:00 UTC
Scheduled - Our Partner Carrier is scheduled to perform emergency firmware upgrades on its application servers, which are part of its roaming network infrastructure. This maintenance is part of their ongoing efforts to enhance network resiliency and efficiency, in line with their commitment to delivering best-in-class services.

Impact: During the maintenance window, some customers may experience minor service interruptions, but network access is expected to be restored automatically without any delay. Affected services may include SMS, Voice, and Data.

Additional Information: Our Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Jul 22, 16:34 UTC
Completed - The scheduled maintenance has been completed.
Jul 29, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 05:29 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM90 from 2.18 to 2.18.1. This release introduces several new features and enhancements. More Details about the new features/enhancement can be found here: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes2181/

Impact:
-The AMM web User Interface will be unavailable during the maintenance window.
-Gateway operation will be unaffected during this change window..
-Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
-In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot before opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.

Jul 16, 09:41 UTC

Jul 28, 2026

Completed - The scheduled maintenance has been completed.
Jul 28, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:00 UTC
Scheduled - Our carrier partner will be conducting an planned maintenance activity on Firewall switchovers on the Border Gateway within its network. This maintenance is part of their ongoing efforts to enhance network resiliency and efficiency, in line with their commitment to delivering best-in-class services.

Impact: During the maintenance window, customers may experience service interruptions. Affected services may include SMS, Voice and Data.

Additional Information: Our Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Jul 15, 16:33 UTC

Jul 27, 2026

Completed - The scheduled maintenance has been completed.
Jul 27, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 05:39 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM81 from 2.18 to 2.18.1. This release introduces several new features and enhancements. More Details about the new features/enhancement can be found here: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes2181/

Impact:
-The AMM web User Interface will be unavailable during the maintenance window.
-Gateway operation will be unaffected during this change window..
-Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
-In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot before opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.

Jul 16, 09:38 UTC

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Resolved - This incident has been resolved.
Jul 24, 14:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 13:11 UTC
Investigating - Semtech is observing a potential service degradation affecting the AirVantage and ALMS platforms in the NA region. This is linked to an ongoing incident on one of our cloud infrastructure providers.

Impact: Services are currently operational. While no service outage has been observed, customers are vulnerable to intermittent performance degradation until the upstream cloud provider fully mitigates the underlying issue.

We will provide the next update within 2 hours.

Jul 24, 12:10 UTC

Jul 23, 2026

Resolved - This incident has been resolved.
Jul 23, 16:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 15:39 UTC
Update - We are continuing to investigate this issue.
Jul 23, 13:44 UTC
Investigating - Our monitoring systems have detected service impairment for Essentials1 & Advanced SIM subscriptions roaming only on MNO Bouygues Telecom in Country France. We have reported the issue to our partner carrier and an investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services and network connectivity.

We appreciate your understanding and will provide the next update within 2 hours.

Jul 23, 12:30 UTC
Resolved - This incident has been resolved.
Jul 23, 13:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 12:03 UTC
Update - Our Carrier partner is actively working to fix the issue.

We will provide the next update within the next 2 hours.

Jul 23, 11:00 UTC
Investigating - Semtech has detected a degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.

We appreciate your patience in this regard.

Jul 23, 08:54 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 01:01 UTC
Scheduled - Our carrier partner will be conducting an planned maintenance activity on Firewall switchovers on the Border Gateway within its network. This maintenance is part of their ongoing efforts to enhance network resiliency and efficiency, in line with their commitment to delivering best-in-class services.

Impact: During the maintenance window, customers may experience service interruptions. Affected services may include SMS, Voice and Data.

Additional Information: Our Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Jul 21, 14:47 UTC

Jul 22, 2026

Resolved - This incident has been resolved.
Jul 22, 17:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 16:30 UTC
Investigating - Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.

We appreciate your patience in this regard.

Jul 22, 15:33 UTC
Resolved - This incident has been resolved.
Jul 22, 13:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 12:16 UTC
Update - Our Carrier partner is still actively investigating and working on a fix.
We will provide the next update within the next 2 hours.

Jul 22, 11:02 UTC
Update - Our Carrier partner is actively working to fix the issue.

We will provide the next update within the next 2 hours.

Jul 22, 08:58 UTC
Investigating - Semtech’s monitoring systems have identified an issue that is impacting Carrier+ services in NAM region. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

Impact: Customers may experience delays or degradation in SMS, Voice, Data sessions, and overall network connectivity.

We will provide the next update within the next two hours.

Jul 22, 07:21 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:58 UTC
Scheduled - Our carrier partner will be conducting an emergency maintenance activity on its Diameter platform within its network. This maintenance is part of their ongoing efforts to enhance network resiliency and efficiency, in line with their commitment to delivering best-in-class services.

Impact: During the maintenance window, some customers may experience minor service interruptions but network access is expected to restore automatically without any delay.. Affected services may include SMS, Voice and Data.

Additional Information: Our Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Jul 20, 08:45 UTC

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.