All Systems Operational
Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to move Data and SMS connections to a new switch in the Madison data center. This activity, as part of our network lifecycle management process, will improve reliability and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact: Data and SMS traffic is split between the Madison (MSN) and Lithia Springs (LSP) data centers. During the activity, Data and SMS traffic will be rolled over to the LSP data center. Customer may experience a slight interruption lasting no more than 10mins.

We apologize for any inconvenience this may cause.

Posted on Nov 22, 2022 - 19:00 UTC
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM81 to version 2.17.3.1. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/


Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected during this change window.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information:
A message will be sent before and upon completion of the maintenance.

Posted on Nov 23, 2022 - 23:03 UTC
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM90 to version 2.17.4. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2174/


Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.

Posted on Nov 28, 2022 - 19:06 UTC
Sierra Wireless will perform a planned maintenance activity to migrate the Vitry (VTY) Integrated Home Subscriber Server (I-HSS) to a new Nexus switch. This activity, as part of our network lifecycle management process, will improve network resiliency and efficiency and aligns with our commitment to provide best in class services to our customers.

Service Impact: There is no impact expected. The I-HSS platform is geo-redundant consisting of mated pairs located in our Vitry and Frankfurt data centers. During the activity all I-HSS traffic will be routed to the Frankfurt data center.

Other Information: Notification will be sent before and upon completion of the activity.

Posted on Nov 29, 2022 - 16:58 UTC
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM11 to version 2.17.3.1. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/


Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected during this change window.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information:
A message will be sent before and upon completion of the maintenance.

Posted on Nov 23, 2022 - 23:03 UTC
Past Incidents
Nov 30, 2022
Completed - The scheduled maintenance has been completed.
Nov 30, 09:33 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 30, 08:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 01:47 UTC
Scheduled - This notice is to inform you that Sierra Wireless will perform planned activity 3 of 3 to complete the software version upgrade across our geo-redundant Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, address a known operational defect, and enhance the security, redundancy, and resiliency of existing data services.

Activity 3 - Madison PGW Upgrade Part 2 - is scheduled for November 30, 2022 at 02:00 UTC.

Completed:
• Activity 1 – Madison PGW Upgrade Part 1 was completed November 9, 2022
• Activity 2 – Lithia Springs PGW Upgrade was completed November 16, 2022

Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Nov 23, 00:31 UTC
Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 15:33 UTC
Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to connect RADIUS servers to our newly installed switch located in the Madison data center. The activity, as part of our network lifecycle management process, will improve reliability and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact: During the activity, each server will experience a network interruption (approximately 5 seconds) as the RADIUS server’s interface is moved from the old to the new switch. Due to network redundancy, no service impact is expected as RADIUS traffic will be managed by the Lithia Springs data center.

Other Information: Notification will be sent before and upon completion of the activity.

Nov 16, 16:51 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 15:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 14:32 UTC
Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to connect SMS application servers to our newly installed switch located in the Madison data center. This activity, as part of our network lifecycle management process, will improve reliability and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact: SMS message processing is split between the Madison (MSN) and Lithia Springs (LSP) data centers. During the activity, each of the three (3) MSN SMS servers will experience a brief network interruption (approximately 5 seconds) as the interface is moved from the old to the new switch. During this time, some SMS messages sent may be lost and require retry.

Other Information: Notification will be sent before and upon completion of the activity.

Nov 16, 16:51 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:00 UTC
Scheduled - Our Partner Carrier has notified us that they will perform a maintenance activity to fine tune parameters on their new geo-redundant Outbound Roaming Solution (ORS) platform. This activity will further increase the reliability and resiliency of services provided to our valued customers.

Impact: There is no downtime expected.

Other Information: Sierra Wireless Global NOC will be actively monitoring and prepared to quickly engage our partner carrier if any unexpected service impact is observed during the activity.

Nov 25, 08:59 UTC
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:25 UTC
Scheduled - Our Partner Carrier has notified us that they will perform a maintenance activity to fine tune parameters on their new geo-redundant Outbound Roaming Solution (ORS) platform. This activity will further increase the reliability and resiliency of services provided to our valued customers.

Impact: There is no downtime expected.

Other Information: Sierra Wireless Global NOC will be actively monitoring and prepared to quickly engage our partner carrier if any unexpected service impact is observed during the activity.

Nov 18, 23:21 UTC
Nov 22, 2022

No incidents reported.

Nov 21, 2022
Completed - The scheduled maintenance has been completed.
Nov 21, 11:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 10:10 UTC
Scheduled - In continued commitment to providing best in class services to our valued customers Sierra Wireless will perform scheduled maintenance to upgrade ALMS Relational Database Service (RDS) MySQL databases to version 5.7 as part of our lifecycle management process.

Impact:
During the activity cron reports for ARA/AMR (Advanced Mobility Reports) customers will be delayed by 5 minutes. Also, customers attempting to launch manual reports will receive a failure message and be asked to retry 5 minutes later.

Other Information:
A message will be sent at the start and upon completion of the activity.

Nov 14, 17:03 UTC
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Completed - The scheduled maintenance has been completed.
Nov 17, 07:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:02 UTC
Scheduled - Our Partner Carrier has notified us that they will perform an Emergency Maintenance Activity on their New Geo-Redundant ORS Platform. During the activity, parameters of the new platform will be fine-tuned to ensure increased reliability and resiliency of services.

Impact: There is no downtime expected.

Other Information: Sierra Wireless Global NOC will be actively monitoring and prepared to quickly engage our partner if any unexpected service impact is observed during the activity.

Nov 16, 16:45 UTC
Nov 16, 2022

No incidents reported.