All Systems Operational
Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2022

No incidents reported today.

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022
Partner Carrier Emergency Maintenance (GNOC-1028#)
Completed - This notice is to inform you that our carrier partners has successfully completed the activity. We appreciate your patience during this important system update
Aug 16, 21:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 16, 16:45 UTC
Scheduled - Our Partner Carrier has notified us that they will be performing an emergency maintenance activity in attempt to address the problem that caused the service issues that have occurred over the past week.

Impact:
During the scheduled activity customers will experience periods of service interruptions, specifically data connectivity.

Other Information:
We apologize for the short notice and any inconvenience this may cause. The Global NOC and Sierra Wireless Engineers will be monitoring service activity during the maintenance.
Aug 16, 16:43 UTC
Service Disruption Notification (GNOC-1024)
Resolved - We have been closely monitoring since the carrier partner implemented corrective actions, and have observed no additional impacts. 2G/3G network registration and 2G/3G/4G data connectivity remain stable, and indicators have returned to normal levels. We are considering this issue resolved at this time.
Aug 16, 11:54 UTC
Update - Corrective action has been taken by the carrier partner to resolve their roaming network outage. The carrier rectified an overload problem on its outbound roaming service platform. 2G/3G network registration and 2G/3G data connectivity remain stable, and 4G data connectivity indicators have returned to normal levels. SWIR engineers continue to closely monitor to ensure stability. We will consider this incident resolved if no further impacts are observed after several hours.
Aug 16, 08:21 UTC
Monitoring - Corrective action has been taken by the carrier partner to resolve their roaming network outage. The carrier rectified an overload problem on its outbound roaming service platform. 2G/3G network registration and 2G/3G data connectivity remain stable, and 4G data connectivity indicators have returned to normal levels. SWIR engineers will continue to closely monitor to ensure stability. We will consider this incident resolved if no further impacts are observed after several hours.
Aug 16, 05:15 UTC
Update - Our 2G/3G network registration and 2G/3G data connectivity are stabilizing. Also, 4G data connectivity key performance indicators are continuing to improve. GNOC will continue engaging with our partner carrier to mitigate platform overload problem.
Aug 16, 01:24 UTC
Update - Significant improvement has been noted with 2G/3G network registration and 2G/3G data connectivity. And we are now observing improvement of the 4G data connectivity key performance indicators. We continue to closely monitor for network stability and further KPI improvement.
Aug 16, 00:20 UTC
Update - Action has been taken to alleviate signaling congestion. Some improvement has been noted but effort to fully resolve continues. ETR is still not available. We will provide next update when available.
Aug 15, 22:10 UTC
Identified - Our partner carrier is working with their vendor to mitigate a platform overload problem. We are changing incident status to partial outage as device network registration and data connectivity KPI have further declined.
Aug 15, 19:26 UTC
Update - We continue to experience degradation for SW Essentials1 subscribers. The issue causes device network registration delays or failure which may impact SMS, USSD and Voice services in addition to Data service failure. Our partner carrier is engaged and has escalated the trouble with the platform vendor. SW Advanced subscribers may also experience Data service failure as a result of this incident. Estimated time of resolution is not yet determined.
Aug 15, 18:21 UTC
Investigating - Sierra Wireless is experiencing DATA service degradation for SW Essentials1 and SW Advanced subscribers. Some subscribers may experience data session establishment failure. We are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Aug 15, 16:47 UTC
Aug 15, 2022
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
Service Disruption Notification (GNOC-980)
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Aug 9, 18:42 UTC
Monitoring - Sierra Wireless' carrier partner has taken corrective action to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Aug 9, 17:38 UTC
Update - Sierra Wireless' Carrier Partner is working with their platform vendor to identify and resolve the root cause of this incident. Action has been taken to mitigate service impact and we have observed some improvement. Estimated time of resolution remains undetermined at this time.
Aug 9, 15:07 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Aug 9, 13:13 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Aug 9, 11:18 UTC
Aug 8, 2022
Service Disruption Notification (GNOC-979)
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Aug 8, 22:30 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Aug 8, 21:27 UTC
Identified - Suspected cause of the issue has been identified and actions have been taken to mitigate impact. Improvement has been noted, but estimated time of full recovery is not yet available
Aug 8, 20:41 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Aug 8, 19:05 UTC
Update - Sierra Wireless in conjunction with our carrier partner, is still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Aug 8, 17:29 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Aug 8, 16:13 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

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