Status - Sierra Wireless Status

All Systems Operational

Octave Operational

User Interface Operational

Platform API Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

Netcom (Norwegian SIMs) - Data Operational

Netcom (Norwegian SIMs) - SMS Operational

Netcom (Norwegian SIMs) - Voice Operational

Netcom (Norwegian SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (ARA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM51 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Semtech/Sierra Wireless Planned HLR Software Upgrade Activity FKT Day 1 of 4 (GNOC-3047) Jun 13, 2023 07:00-17:00 UTC

Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) and Vitry (VTY) Data Centers. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Jun 06, 2023 - 15:24 UTC

Semtech/Sierra Wireless Planned HLR Software Upgrade Activity (GNOC-2996) Jun 14, 2023 07:00-17:00 UTC

Update - This activity has been rescheduled.

This notice is to inform you that scheduled HLR Software Upgrade Activity FKT Day 2 of 4 maintenance activity has been rescheduled to 2023-06-14 7:00 UTC. The full list of affected services can be found below.
Jun 06, 2023 - 00:17 UTC

Scheduled - Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) and Vitry (VTY) Data Centers. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
May 30, 2023 - 17:36 UTC

Semtech/Sierra Wireless Planned HLR Software Upgrade Activity VTY Day 3 of 4 (GNOC-2997) Jun 19, 2023 07:00-17:00 UTC

Update - This activity has been rescheduled.

This notice is to inform you that scheduled HLR Software Upgrade Activity FKT Day 3 of 4 maintenance activity has been rescheduled to 2023-06-19 7:00 UTC. The full list of affected services can be found below.
Jun 06, 2023 - 15:29 UTC

Semtech/Sierra Wireless Planned HLR Software Upgrade Activity VTY Day 4 of 4 (GNOC-2998) Jun 20, 2023 07:00-17:00 UTC

Update - This activity has been rescheduled.

This notice is to inform you that scheduled HLR Software Upgrade Activity FKT Day 4 of 4 maintenance activity has been rescheduled to 2023-06-20 7:00 UTC. The full list of affected services can be found below.
Jun 06, 2023 - 15:33 UTC

Past Incidents

Jun 11, 2023

No incidents reported today.

Jun 10, 2023

No incidents reported.

Jun 9, 2023

Sierra Wireless Emergency Maintenance Activity (GNOC-3091)

Completed - The scheduled maintenance has been completed.
Jun 9, 20:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 17:51 UTC

Scheduled - This notification is to inform you of an emergency activity. We will reboot one of two SMSCs. This proactive emergency maintenance is being performed to avoid service outages.

Impact:
No service impact is expected as the SMS traffic will be routed to the redundant SMSC.
Jun 9, 17:49 UTC

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

Service Disruption Notification - Signaling Storm (GNOC-3055)

Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Jun 6, 20:00 UTC

Monitoring - Our partner provider has taken corrective action to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Jun 6, 18:45 UTC

Update - Our monitoring system alerts have closed and signaling key performance indicators have returned to near-normal levels. Our partner provider continues to investigate the reported issue. We will provide further updates as they become available.
Jun 6, 18:07 UTC

Investigating - Our monitoring systems detected signaling anomalies from one of our partner providers that may have caused connectivity disruption to some devices.

Some SW Advanced devices may have switched connectivity to other partner providers.

We are investigating to determine cause and scope of the issue.
Jun 6, 17:41 UTC

Semtech/Sierra Wireless Planned MCS Maintenance Activity (GNOC-2979)

Completed - The scheduled maintenance has been completed.
Jun 6, 08:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 03:39 UTC

Scheduled - As part of our ongoing commitment to providing best-in-class services to our customers, Semtech Sierra Wireless will perform a planned maintenance activity to apply security patches to systems on the MCS Platform. This activity will mitigate risks and maintain system security.

Impact:
No impact is expected during the maintenance. The maintenance activity will be performed on one redundant node at a time.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the systems during the maintenance activity. Notification will be sent before and after completion of the maintenance.
May 31, 18:07 UTC

Jun 5, 2023

Semtech/Sierra Wireless Planned HLR Software Upgrade Activity FKT Day 1 of 4 (GNOC-2995)

Completed - This notice is to inform you that scheduled maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.
Jun 5, 12:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:01 UTC

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

Service Disruption Notification - MNS Partner Carrier Connectivity Incident (GNOC-3024)

Update - We continue to observe and receive customer confirmation of service improvement. AT&T discovered and corrected an issue introduced with the May 31st change activity. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Jun 2, 19:27 UTC

Monitoring - We have seen improvement with test devices. We are now working on the restoral of the customer devices and continue to monitor for full recovery.
Jun 2, 18:50 UTC

Investigating - The workaround was not successful. AT&T is preparing to swing the traffic back to the primary gateway and roll back the changes that were implemented on May 31st.
Jun 2, 18:32 UTC

Identified - AT&T has completed the workaround. Devices are now establishing data sessions on the secondary gateway. We are monitoring to confirm service improvement.
Jun 2, 17:53 UTC

Update - AT&T has reported there was a temporary hold placed on the workaround because they found something in the core network that might be related to the issue. ETR is approximately 15 minutes.
Jun 2, 17:30 UTC

Update - AT&T is moving the data traffic to a secondary gateway for the workaround. Preliminary work is complete but the final activity is still ongoing. We will provide further updates as they become available.
Jun 2, 16:43 UTC

Update - Implementation of the workaround is ongoing. The activity is expected to be completed within the next 30 minutes.
Jun 2, 16:05 UTC

Update - The AT&T engineers have initiated the implementation of the workaround. ETR is approximately one hour.
Jun 2, 15:33 UTC

Update - The engineers are exploring a possible workaround to mitigate the issue. ETR is not yet available.
Jun 2, 15:03 UTC

Update - Semtech and AT&T engineers remain engaged on a joint troubleshooting call and are actively diagnosing the problem.
Jun 2, 14:27 UTC

Investigating - The applied fix was not successful. AT&T and Semtech engineers are further investigating to determine corrective action. The issue has been escalated to the Executive level. We will provide further updates as they become available.
Jun 2, 12:38 UTC

Update - The applied fix was not successful. AT&T and Semtech engineers are further investigating to determine corrective action. The issue has been escalated to the Executive level. We will provide further updates as they become available.
Jun 2, 12:37 UTC

Identified - The data service disruption is ongoing. AT&T has identified the cause of the issue and report that the fix will be applied at midnight tonight (June 2, 12:00 AM ET).
Jun 1, 14:59 UTC

Investigating - Our partner carrier, AT&T, is experiencing a data service disruption with devices using the APN 11386.mcs. Sierra engineers have escalated this incident with the partner as their triage teams are working towards a resolution. Currently, there is no ETR available.

We will provide an update as soon as we have additional information.
May 31, 23:34 UTC

Jun 1, 2023

May 31, 2023

Partner Carrier Emergency ORS Platform Maintenance Activity (GNOC-3015)

Completed - The scheduled maintenance has been completed.
May 31, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 05:00 UTC

Scheduled - Our Partner Carrier will perform an emergency activity to tune GTP queue parameters on their ORS Platform. This work will mitigate intermittent service issues observed over recent weeks. A restart of ORS virtual machines (VM) is required to apply the parameter change. To ensure minimum impact, the engineers will restart one VM at a time. During this restart, the other active machines will handle traffic as normal.

Impact:
Active GTP sessions on the restarted server will drop then re-establish according to the device retry mechanism.

Other Information:
The Global NOC will be monitoring service activity during the maintenance. We apologize for the short notice and any inconvenience this may cause.
May 30, 18:14 UTC

May 30, 2023

No incidents reported.

May 29, 2023

Semtech/Sierra Wireless FKT Packet Gateway (PGW) Upgrade (GNOC-2831)

In progress - The Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 13:19 UTC

Scheduled - This notice is to inform you that Semtech/Sierra Wireless will perform an upgrade on our Packet Gateway (PGW) platform in Frankfurt (FKT). This activity is part of a project across the geo-redundant European Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect and enhance the redundancy and resiliency of data services.

Service Impact: A small percentage of data sessions may be affected during the maintenance activity as the clusters are rebooted. Data sessions should re-establish with minimal interruption, depending on device behavior. No customer intervention is required.

Other Information: The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
May 12, 17:22 UTC

May 28, 2023

No incidents reported.