All Systems Operational

AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Carrier Switchboard Backend System Maintenance (GNOC-7804) Apr 22, 2025 21:15-23:30 UTC

Our Partner Carrier will perform planned maintenance on the switchboard backend system of its exchange service to optimize operations. This activity may cause brief interruptions to Maingate Voice services and individual phone calls. As part of their network lifecycle management process, this work will improve network resiliency and efficiency, aligning with their commitment to providing best-in-class services.

Impact: During the activity, customers may experience momentary disturbances to individual phone calls and Maingate Voice services.

Additional Information: Semtech Global NOC will actively monitor the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Apr 04, 2025 - 20:12 UTC

Semtech Planned Activity on the AirVantage Database (GNOC-7841) Apr 23, 2025 08:30-11:30 UTC

This notice is to inform you that we will be performing scheduled maintenance on the AirVantage database . This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience a few minutes of downtime. Customers will not be able to perform SIM provisioning operations, subscription provisioning will be paused, and no new subscriptions will be added to the HLR during this time.

Other Information: Semtech Engineers will be actively monitoring the network during this activity. Notifications will be sent before and after completion of the maintenance.
Posted on Apr 14, 2025 - 14:04 UTC

Semtech Planned Activity on the AirVantage Database (GNOC-7842) Apr 24, 2025 08:30-10:30 UTC

This notice is to inform you that we will be performing scheduled maintenance on the AirVantage database . This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience a few minutes of downtime. Scheduled jobs/operations will be delayed, usages may be delayed during the downtime, and AirVantage billing may be out of sync during this time.

Other Information: Semtech Engineers will be actively monitoring the network during this activity. Notifications will be sent before and after completion of the maintenance.
Posted on Apr 14, 2025 - 14:32 UTC

Semtech Planned Activity on the AirVantage Database (GNOC-7843) Apr 29, 2025 08:30-09:30 UTC

This notice is to inform you that we will be performing scheduled maintenance on the AirVantage database . This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may not be able to create accounts.

Other Information: Semtech Engineers will be actively monitoring the network during this activity. Notifications will be sent before and after completion of the maintenance.
Posted on Apr 14, 2025 - 17:46 UTC

Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7887) May 5, 2025 23:00 - May 6, 2025 04:00 UTC

Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Posted on Apr 15, 2025 - 08:44 UTC

Semtech Planned Activity on the AirVantage Platform (GNOC-7773) May 13, 2025 06:00-07:00 UTC

This notice is to inform you that we will be performing scheduled maintenance on the AirVantage platform . This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, there will be a short communication disruption for less than 4 minutes.


Other Information: Semtech Engineers will be actively monitoring the network during this activity. Notifications will be sent before and after completion of the maintenance.
Posted on Apr 14, 2025 - 16:09 UTC
Apr 18, 2025

No incidents reported today.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Semtech Planned Activity – Firewall Reboot and Upgrade (GNOC-7041) - CANCELLED
Completed - This notice is to inform you that the scheduled maintenance upgrade on front-end firewall has been cancelled. The full list of affected services can be found below.

A new notice will be published if this maintenance is rescheduled for a later date.
Apr 16, 15:16 UTC
Scheduled - This notice is to inform you that we will be performing a front-end firewall upgrade, which will require a reboot in one of our geo-redundant data centers. This scheduled maintenance may affect SMS, USSD, and EU AirVantage services. The full list of affected services is provided below. As part of our network lifecycle management process, this activity is necessary to further increase reliability and improve the resiliency of services provided to our valued customers.

Impact: Affected customers may experience service disruptions in AirVantage (EU) operations and provisioning, SMS, and USSD. Efforts have been made to minimize downtime, and service disruption should not exceed 15 minutes during the activity.

Other Information: Semtech engineers will actively monitor the network during the maintenance. Notifications will be sent before and after the completion of the activity.
Apr 4, 21:12 UTC
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025
Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7793)
Completed - The scheduled maintenance has been completed.
Apr 10, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:01 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Apr 3, 12:52 UTC
Apr 9, 2025
Emergency Partner Carrier Maintenance – Network Enhancement(s) (GNOC-7839)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Apr 9, 20:55 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:01 UTC
Scheduled - Our Partner Carrier will perform an emergency maintenance on their IPX/GRX links. This will provide redundancy enhancement and network dependability. The list of affected services can be found below.

Impact: No impact is expected.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Apr 9, 16:04 UTC
Service Degradation Notification – Smart Connectivity on Digicel in the French Caribbean (GNOC-7831)
Resolved - This incident has been resolved.
Apr 9, 10:48 UTC
Update - We are still observing that traffic is recovering and moving in a positive direction. We will continue to monitor.

We will provide more details in next 90 minutes.
Apr 9, 08:57 UTC
Monitoring - We have observed that traffic is recovering and moving in a positive direction. We will continue to monitor, and if no abnormal traffic are found, we will resolve the case.
Apr 9, 07:12 UTC
Update - Semtech engagement with our partner carrier on identified Digicel issue continues. Service restoration action continues to be implemented. Services improvement in French Caribbean islands continues.

We will provide additional details in 90 min
Apr 9, 06:01 UTC
Update - Semtech continues engaging with our partner carrier on identified Digicel issue. Corrective action continues to be implemented for service restoration. Services improvement in French Caribbean islands persist.

We will provide additional details in 90 min
Apr 9, 04:41 UTC
Update - Semtech continues working with our partner carrier on identified issue. Corrective action being taken for complete service restoration. We are observing Services improvement in French Caribbean islands.

We will provide additional details in next 90 minutes.
Apr 9, 04:38 UTC
Update - Semtech continues working with our partner carrier on identified issue. Corrective action continues to be carried out for service restoration. Services improvement in French Caribbean islands continues.

We will provide additional details in 90 min
Apr 9, 03:00 UTC
Identified - Semtech has worked with our partner carrier and have identified the issue. Corrective action is being carried out to restore service. Our engineers have removed the temporarily blocked for Digicel. Services improvement in French Caribbean islands continues.

We will provide additional details in 90 min
Apr 9, 01:38 UTC
Update - Services on the French Caribbean islands continues to improve. We are still working with our partner carrier to clarity on Digicel.

We will provide additional details in 90 min
Apr 9, 00:01 UTC
Update - While we continue to see improvements in services on the French Caribbean islands, we are still working with the roaming partner to rectify the original issue on Digicel.

We will provide additional details in 90 min
Apr 8, 22:37 UTC
Update - We are continuing to investigate this issue.
Apr 8, 21:12 UTC
Update - Our roaming partner is still escalating with the local carrier, Digicel; Digicel is working to determine root cause and a viable workaround. Our Key Performance Indicators (KPIs) continue showing improvement of services on other carriers in Martinique and Guadeloupe.
Apr 8, 19:35 UTC
Update - We are still in dialogue with our roaming partner as they escalate with the local carrier to rectify root cause.
Apr 8, 17:21 UTC
Update - While we continue seeing improvement for services on the French Caribbean islands, we are still working with the roaming partner to rectify the original issue on Digicel.
Apr 8, 15:52 UTC
Update - Our engineers have temporarily blocked Digicel to allow customers to switch to other available carriers; we are beginning to see some improvement for devices in the French Caribbean.

We will provide additional details in 90 min
Apr 8, 15:14 UTC
Update - We are continuing to investigate this issue.
Apr 8, 13:24 UTC
Update - Semtech continues to pursue our partner carrier for Digicel resolution. We are still seeing some improvements in our monitoring systems, however we are continuing to push at the highest levels at our roaming sponsor.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min
Apr 8, 12:01 UTC
Update - Semtech continues to pursuit our partner carrier for Digicel resolution. We are still seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min
Apr 8, 10:30 UTC
Update - Our partner carrier continues engaging Digicel and is thriving towards resolution. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min
Apr 8, 09:10 UTC
Update - Our partner carrier continues to be engaged with Digicel and is advancing towards resolution. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min
Apr 8, 08:30 UTC
Update - Engagements between our partner carrier and Digicel continues. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min
Apr 8, 07:00 UTC
Update - Our partner carrier is continuously engaging Digicel to resolve the issue. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min
Apr 8, 05:30 UTC
Update - Semtech engineers is continuously engaging our partner carrier to resolve the issue with Digicel. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.
Apr 8, 04:00 UTC
Update - Our partner carrier continues engaging Digicel to resolve the issue. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.
Apr 8, 02:30 UTC
Update - Semtech continues pushing our partner carrier to escalate this issue with Digicel. We continue seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.
Apr 8, 01:30 UTC
Update - Our partner carrier continues to engage and escalating this issue with Digicel. We continue seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.
Apr 8, 00:00 UTC
Update - Our partner carrier is still engaged and escalating this issue with Digicel. We are still seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.
Apr 7, 22:28 UTC
Update - Semtech monitoring systems have detected some improvement. Our partner carrier continues to work with Digicel to bring this issue to a resolution.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.
Apr 7, 20:52 UTC
Update - Semtech engineers continue to escalate this issue with our partner carrier, and they are working to resolve this issue. We are monitoring for any signs of improvement.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.
Apr 7, 18:44 UTC
Update - We continue to observe service disruption related to SMart connectivity Advance 3 SIM subscriptions for the French Caribbean. Our engineers continue working with our partner carrier to bring a resolution to this issue.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.
Apr 7, 16:57 UTC
Update - Our monitoring systems have detected possible service disturbances related to Smart Connectivity SIM subscriptions advanced product offerings in the French Caribbean. We have reported this issue to our partner carrier and they are investigating at this time.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.
Apr 7, 15:18 UTC
Investigating - Our monitoring systems have detected possible service disturbances related to Smart Connectivity SIM subscriptions advanced product offerings in the French Caribbean. Engineers are actively investigating.

We will provide additional details in 15 minutes.
Apr 7, 15:01 UTC
Apr 8, 2025
Apr 7, 2025
Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

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