Status - Sierra Wireless Status

Service degradation Notification for Essentials3 SIM Subscription in Germany via carrier Telekom Deutschland GmbH (GNOC-8827)

Update - We are currently observing service degradation for Essentials3 SIM Subscription in Germany via Carrier Telekom Deutschland GmbH . We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in Data, USSD, SMS & Voice services.

We appreciate your patience in this regard. We will provide the next update in next 1 hour.
Jul 15, 2025 - 11:03 UTC

Investigating - Our monitoring tool has indicated a potential degradation in our Essentials3 services in Germany via VPLMN Telekom Deutschland GmbH. We are investigating it, and we will get back to you.

A detailed update will be provided within 15 minutes.
Jul 15, 2025 - 10:45 UTC

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

UI (CAD) Operational

API (CAD) Operational

Device Front End (CAD) Operational

Data Push (CAD) Operational

UI (AU) Operational

API (AU) Operational

Device Front End (AU) Operational

Data Push (AU) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Degraded Performance

Data (NA) Operational

Data (EU) Degraded Performance

SMS Degraded Performance

Voice Degraded Performance

USSD Degraded Performance

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials5 Operational

Network Connectivity Operational

Data Operational

SMS Operational

USSD Operational

Voice Operational

VoLTE Operational

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (AMR) Operational

Semtech Smart Connectivity (OOBM - GLOBAL) Operational

Semtech Carrier + Services (OOBM - NA) Operational

Broadband Access Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Octave Operational

User Interface Operational

Platform API Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Semtech Planned Activity to upgrade AMM03 to version 2.17.6.1 (GNOC-8661) Jul `16`, `2025` `04:30`-`09:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM03 to version 2.17.6.1. It is a patch release. This update addresses a performance issue discovered in AMM 2.17.6 that only impacts heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 07, 2025 - 07:53 UTC

Planned Partner Carrier Activity - Database Infrastructure Maintenance (GNOC-8704) Jul `17`, `2025` `04:00`-`08:00` UTC

Our Partner Carrier will conduct a planned database Infrastructure Maintenance in United States & Brazil Data centers. This maintenance activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during maintenance.

Additional Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Jul 03, 2025 - 10:56 UTC

Partner Carrier Activity – Software Update Maintenance (GNOC-8718) Jul `21`, `2025` `23:00` - Jul `22`, `2025` `04:00` UTC

Our partner carrier will be conducting software upgrades within its network infrastructure. This maintenance is part of their ongoing efforts to enhance network resiliency and efficiency, in line with their commitment to delivering best-in-class services.

Impact:
During the maintenance window, some customers may experience service interruptions of up to one hour. Affected services may include SMS, Voice, USSD, and Data.

Additional Information:
Our Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.
Posted on Jul 03, 2025 - 20:05 UTC

Semtech Planned Activity - AMM06 Upgrade to version 2.17.6.1 (GNOC-8662) Jul `23`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM06 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 16:02 UTC

Semtech Planned Activity - AMM02 Upgrade to version 2.17.6.1 (GNOC-8663) Jul `24`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM02 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 16:08 UTC

Partner Carrier Activity – Network Security Maintenance Migration (GNOC-8792) Jul `28`, `2025` `22:00` - Jul `29`, `2025` `02:00` UTC

Our partner carrier will be performing security service migrations within its network infrastructure. This maintenance is part of their ongoing commitment to enhancing the security and reliability of the services provided to our valued clients. A list of affected services is included below.

Impact: During the maintenance window, some customers may experience service interruptions lasting up to one hour. Impacted services may include SMS, Voice, USSD, and Data.

Additional Information:
Our Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.
Posted on Jul 11, 2025 - 17:07 UTC

Semtech Planned Activity - AMM90 Upgrade to version 2.17.6.1 (GNOC-8712) Jul `29`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM90 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 16:39 UTC

Semtech Planned Activity - AMM81 Upgrade to version 2.17.6.1 (GNOC-8702) Jul `31`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM81 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 16:44 UTC

Semtech Planned Activity - AMM52 Upgrade to version 2.17.6.1 (GNOC-8709) Aug `5`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM52 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 16:52 UTC

Semtech Planned Activity - AMM09 Upgrade to version 2.17.6.1 (GNOC-8700) Aug `7`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM09 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 16:56 UTC

Semtech Planned Activity - AMM50 Upgrade to version 2.17.6.1 (GNOC-8708) Aug `12`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM50 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance
Posted on Jul 09, 2025 - 17:00 UTC

Semtech Planned Activity - AMM82 Upgrade to version 2.17.6.1 (GNOC-8707) Aug `14`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM82 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 17:05 UTC

Semtech Planned Activity - AMM89 Upgrade to version 2.17.6.1 (GNOC-8711) Aug `19`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM89 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 17:11 UTC

Semtech Planned Activity - AMM84 Upgrade to version 2.17.6.1 (GNOC-8710) Aug `21`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM84 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 17:16 UTC

Semtech Planned Activity - AMM87 Upgrade to version 2.17.6.1 (GNOC-8696) Aug `26`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM87 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 17:20 UTC

Semtech Planned Activity - AMM10 Upgrade to version 2.17.6.1 (GNOC-8697) Aug `28`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM10 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 17:23 UTC

Semtech Planned Activity - AMM05 Upgrade to version 2.17.6.1 (GNOC-8698) Sep `2`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM05 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 17:28 UTC

Semtech Planned Activity - AMM04 Upgrade to version 2.17.6.1 (GNOC-8699) Sep `4`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM04 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 17:31 UTC

Semtech Planned Activity - AMM08 Upgrade to version 2.17.6.1 (GNOC-8714) Sep `9`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM08 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 17:37 UTC

Semtech Planned Activity - AMM88 Upgrade to version 2.17.6.1 (GNOC-8701) Sep `11`, `2025` `04:30`-`08:30` UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM88 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Posted on Jul 09, 2025 - 17:46 UTC

Past Incidents

Jul 15, 2025

Semtech Planned Activity to upgrade AMM07 to version 2.17.6.1 (GNOC-8660)

Completed - The scheduled maintenance has been completed.
Jul 15, 08:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 04:33 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM07 to version 2.17.6.1. It is a patch release. This update addresses a performance issue discovered in AMM 2.17.6 that only impacts heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Jul 7, 07:49 UTC

Partner Carrier Activity – Software Update Maintenance (GNOC-8717)

Completed - The scheduled maintenance has been completed.
Jul 15, 04:00 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:01 UTC

Scheduled - Our partner carrier will be conducting software upgrades within its network infrastructure. This maintenance is part of their ongoing efforts to enhance network resiliency and efficiency, in line with their commitment to delivering best-in-class services.

Impact:
During the maintenance window, some customers may experience service interruptions of up to one hour. Affected services may include SMS, Voice, USSD, and Data.

Additional Information:
Our Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.
Jul 3, 20:02 UTC

Jul 14, 2025

Partner Carrier Activity - Data Center Maintenance (GNOC-8639)

Completed - The scheduled maintenance has been completed.
Jul 14, 08:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:01 UTC

Scheduled - Our Partner Carrier will conduct planned network infrastructure maintenance within its United States data center to upgrade core networking equipment, ensuring stability and optimal performance. This maintenance activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during maintenance.

Additional Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Jun 28, 23:08 UTC

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

Service Impairment Notification: AirVantage NA / ALMS Disruption (GNOC-8783)

Resolved - This incident has been resolved.
Jul 10, 17:30 UTC

Update - Our team identified the issue and is working with to address to prevent any recurrence. The NA AirVantage and ALMS platform services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact: Customers may have experienced failures or service disruptions on the NA AirVantage and ALMS platforms.
• Affected: New provisioning operations and transactions may have failed during the disruption period.
• Unaffected: Existing or ongoing provisioning operations, traffic, and device data management remained fully operational.

Further updates will be provided as soon as more information becomes available.
Jul 10, 15:53 UTC

Update - We experienced a brief service disruption on the NA AirVantage and ALMS platforms lasting approximately 13 minutes. Services have been fully restored. Our engineering team is actively working on a technical bridge to understand the cause and ensure stability.

Impact: Customers may have experienced failures or service disruptions in the NA AirVantage and ALMS platforms.

Further updates will be provided as soon as more information becomes available.
Jul 10, 13:57 UTC

Monitoring - We experienced a brief service disruption on the NA AirVantage and ALMS platforms lasting approximately 13 minutes. Services have been fully restored. However, our engineers are actively working on a technical bridge to understand the cause and ensure stability.

Impact: Customers may notice failures or service disruptions in the NA AirVantage and ALMS platform services.

Further updates will be provided as soon as more information becomes available.
Jul 10, 13:50 UTC

Investigating - Our monitoring systems have detected possible service disturbances to the (NA) AirVantage and ALMS Platforms. Engineers are actively investigating. We will provide additional details in 15 minutes.
Jul 10, 13:24 UTC

Semtech Planned Activity to upgrade AMM86 to version 2.17.6.1 (GNOC-8659)

Completed - The scheduled maintenance has been completed.
Jul 10, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 04:31 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM86 to version 2.17.6.1. It is a patch release. This update addresses a performance issue discovered in AMM 2.17.6 that only impacts heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Jul 7, 07:44 UTC

Jul 9, 2025

Semtech Planned Activity to upgrade AMM11 to version 2.17.6.1 (GNOC-8658)

Completed - The scheduled maintenance has been completed.
Jul 9, 09:52 UTC

Update - Our engineers are continuing with the scheduled maintenance. The process is still ongoing, and we will provide the next update as soon as there is any progress.
Jul 9, 06:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 04:30 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM11 to version 2.17.6.1. It is a patch release. This update addresses a performance issue discovered in AMM 2.17.6 that only impacts heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.
Jul 7, 07:40 UTC

Jul 8, 2025

No incidents reported.

Jul 7, 2025

Service Impairment Notification for Vodafone in the Netherlands. (GNOC-8748)

Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Jul 7, 17:45 UTC

Monitoring - Our engineers have observed that the service levels have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Jul 7, 16:08 UTC

Update - Semtech has observed a service impairment on the Vodafone network in the Netherlands using Essentials 2, Essentials 5, and Advanced SIMs. Our partners have been engaged to assist in determining the scope and addressing the issue.

Impact potential:
• Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity.
• Current Data sessions are not impacted; however, there may be delays in establishing new sessions.

We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.
Jul 7, 15:19 UTC

Investigating - Semtech has observed a service impairment on the Vodafone network in the Netherlands using Essentials 2 and Essentials 5 SIMs. Our partners have been engaged to assist in determining the scope and addressing the issue.

Impact potential:
• Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity.
• Current Data sessions are not impacted; however, there may be delays in establishing new sessions.

We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.
Jul 7, 15:01 UTC

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

Partner Carrier Emergency Maintenance Activity on IP Layer (GNOC-8686)

Completed - The scheduled maintenance has been completed.
Jul 3, 12:33 UTC

Verifying - This is to inform you that our Partner Carrier has successfully resolved the issue encountered during the recent maintenance activity. We can now confirm that all services are fully operational, and KPIs remain stable.

The Semtech Global NOC will continue to actively monitor to ensure ongoing network stability.
Thank you for your patience and continued support.
Jul 3, 11:13 UTC

Update - This is to inform you that the (GNOC-8686) "Partner Carrier Emergency Maintenance Activity on IP Layer" has been extended due to ongoing delays. Our Carrier Partner and Semtech engineers are still working on the issue. The maintenance is now expected to take another 2 hours.

Semtech Global NOC will continue active monitoring during this period. We will share updates as they become available.
Jul 3, 08:41 UTC

Update - This notice is to inform you that the (GNOC-8686) "Partner Carrier Emergency Maintenance Activity on IP Layer" has been extended due to unexpected delays. Carrier Partner and Semtech engineers are actively working to resolve. The additional estimated maintenance time is approximately 2 more hours.

The Global NOC and Semtech Engineers will continue active monitoring during the process.
Jul 3, 06:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 04:02 UTC

Scheduled - Our Partner Carrier will perform an emergency maintenance activity on their IP Layer infrastructure. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on the IP layer. Expect a brief deterioration in voice, data, USSD and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Jul 2, 12:49 UTC

Service Degradation for Essentials1 Subscriptions in EU & NAM (GNOC-8689)

Resolved - This incident has been resolved.
Jul 3, 03:48 UTC

Monitoring - Our partner carrier is engaged and actively working on the issue and we have observed significant improvements on the network for over an hour. Services have been restored, and our engineers are currently monitoring to ensure stability.

We will consider this resolved if no further impacts are observed during our monitoring period.
Jul 3, 01:35 UTC

Update - A disruption on a partner's network is affecting Semtech services. Escalations have been made and the partner is engaged to resolve the issue. Customers using Essentials 1 subscription offers primarily in the EU and NAM markets may experience delays and failures in SMS, USSD, Voice, Data service establishment and network connectivity.

Impact: Customer currently using Semtech's Essentials 1 subscription offers may be experiencing delays and failures in SMS, USSD, Voice, Data service establishment and network connectivity. Existing Data sessions are unaffected, however there may be delays establishing new sessions.

We appreciate your patience on this regard. We will provide the next update within 2 hours.
Jul 2, 23:27 UTC

Investigating - Our monitoring systems have alerted anomalies to key performance indicators for some Essentials1 SIM subscriptions in the European and North american regions.

- Engineers are actively investigating.

We will provide additional details in 15 minutes.
Jul 2, 22:35 UTC

Jul 2, 2025

Semtech Planned Activity – Firewall Reboot and Upgrade (GNOC-7041) Postponed

Completed - This maintenance has been postponed to another date. A new notification will be sent out prior to the execution date.
Jul 2, 02:52 UTC

Scheduled - This notice is to inform you that we will be performing a front-end firewall upgrade, which will require a reboot in one of our geo-redundant data centers. This scheduled maintenance may affect SMS, USSD, and EU AirVantage services. The full list of affected services is provided below. As part of our network lifecycle management process, this activity is necessary to further increase reliability and improve the resiliency of services provided to our valued customers.

Impact: Affected customers may experience service disruptions in AirVantage (EU) operations and provisioning, SMS, and USSD. Efforts have been made to minimize downtime, and service disruption should not exceed 15 minutes during the activity.

Other Information: Semtech engineers will actively monitor the network during the maintenance. Notifications will be sent before and after the completion of the activity.
Jun 18, 17:30 UTC

Jul 1, 2025

Service Degradation Notification – For the EU and NAM Region (GNOC-8669)

Resolved - This incident has been resolved.
Jul 1, 07:29 UTC

Update - Our monitoring tools continues to show services returning back to normal. Our engineers continues to monitor for ensured stability.

If no further impacts are observed during our monitoring period, we will consider this resolved.
Jul 1, 02:22 UTC

Monitoring - Corrective actions have been implemented, and we are observing services returning back to normal. Our engineers will be monitoring to ensure stability.

If no further impacts are observed during our monitoring period, we will consider this resolved.
Jul 1, 01:22 UTC

Update - The issue has been identified. Semtech engineer is working with our partner carrier for resolution.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Jul 1, 00:56 UTC

Update - Semtech engineers have identified the issues and continues working with our partner carrier to bring this issue to a resolution.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Jul 1, 00:26 UTC

Identified - Semtech engineers have identified the issues and are working with our partner carrier to bring this issue to a resolution.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Jun 30, 23:26 UTC

Update - Our engineers continue to work to bring this issue to a resolution. We are observing a disturbance on the EU and NAM SIMs.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Jun 30, 22:53 UTC

Investigating - Our monitoring tools show a potential disturbance on the Semtech for the EU . Our internal teams are engaged in investigating to determine the scope and address the issue.

We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.
Jun 30, 21:50 UTC

Scheduled Maintenance

Semtech Planned Activity to upgrade AMM03 to version 2.17.6.1 (GNOC-8661) Jul 16, 2025 04:30-09:30 UTC

Planned Partner Carrier Activity - Database Infrastructure Maintenance (GNOC-8704) Jul 17, 2025 04:00-08:00 UTC

Partner Carrier Activity – Software Update Maintenance (GNOC-8718) Jul 21, 2025 23:00 - Jul 22, 2025 04:00 UTC

Semtech Planned Activity - AMM06 Upgrade to version 2.17.6.1 (GNOC-8662) Jul 23, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM02 Upgrade to version 2.17.6.1 (GNOC-8663) Jul 24, 2025 04:30-08:30 UTC

Partner Carrier Activity – Network Security Maintenance Migration (GNOC-8792) Jul 28, 2025 22:00 - Jul 29, 2025 02:00 UTC

Semtech Planned Activity - AMM90 Upgrade to version 2.17.6.1 (GNOC-8712) Jul 29, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM81 Upgrade to version 2.17.6.1 (GNOC-8702) Jul 31, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM52 Upgrade to version 2.17.6.1 (GNOC-8709) Aug 5, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM09 Upgrade to version 2.17.6.1 (GNOC-8700) Aug 7, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM50 Upgrade to version 2.17.6.1 (GNOC-8708) Aug 12, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM82 Upgrade to version 2.17.6.1 (GNOC-8707) Aug 14, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM89 Upgrade to version 2.17.6.1 (GNOC-8711) Aug 19, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM84 Upgrade to version 2.17.6.1 (GNOC-8710) Aug 21, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM87 Upgrade to version 2.17.6.1 (GNOC-8696) Aug 26, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM10 Upgrade to version 2.17.6.1 (GNOC-8697) Aug 28, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM05 Upgrade to version 2.17.6.1 (GNOC-8698) Sep 2, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM04 Upgrade to version 2.17.6.1 (GNOC-8699) Sep 4, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM08 Upgrade to version 2.17.6.1 (GNOC-8714) Sep 9, 2025 04:30-08:30 UTC

Semtech Planned Activity - AMM88 Upgrade to version 2.17.6.1 (GNOC-8701) Sep 11, 2025 04:30-08:30 UTC

Past Incidents

Semtech Planned Activity to upgrade AMM03 to version 2.17.6.1 (GNOC-8661) Jul `16`, `2025` `04:30`-`09:30` UTC

Planned Partner Carrier Activity - Database Infrastructure Maintenance (GNOC-8704) Jul `17`, `2025` `04:00`-`08:00` UTC

Partner Carrier Activity – Software Update Maintenance (GNOC-8718) Jul `21`, `2025` `23:00` - Jul `22`, `2025` `04:00` UTC

Semtech Planned Activity - AMM06 Upgrade to version 2.17.6.1 (GNOC-8662) Jul `23`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM02 Upgrade to version 2.17.6.1 (GNOC-8663) Jul `24`, `2025` `04:30`-`08:30` UTC

Partner Carrier Activity – Network Security Maintenance Migration (GNOC-8792) Jul `28`, `2025` `22:00` - Jul `29`, `2025` `02:00` UTC

Semtech Planned Activity - AMM90 Upgrade to version 2.17.6.1 (GNOC-8712) Jul `29`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM81 Upgrade to version 2.17.6.1 (GNOC-8702) Jul `31`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM52 Upgrade to version 2.17.6.1 (GNOC-8709) Aug `5`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM09 Upgrade to version 2.17.6.1 (GNOC-8700) Aug `7`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM50 Upgrade to version 2.17.6.1 (GNOC-8708) Aug `12`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM82 Upgrade to version 2.17.6.1 (GNOC-8707) Aug `14`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM89 Upgrade to version 2.17.6.1 (GNOC-8711) Aug `19`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM84 Upgrade to version 2.17.6.1 (GNOC-8710) Aug `21`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM87 Upgrade to version 2.17.6.1 (GNOC-8696) Aug `26`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM10 Upgrade to version 2.17.6.1 (GNOC-8697) Aug `28`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM05 Upgrade to version 2.17.6.1 (GNOC-8698) Sep `2`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM04 Upgrade to version 2.17.6.1 (GNOC-8699) Sep `4`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM08 Upgrade to version 2.17.6.1 (GNOC-8714) Sep `9`, `2025` `04:30`-`08:30` UTC

Semtech Planned Activity - AMM88 Upgrade to version 2.17.6.1 (GNOC-8701) Sep `11`, `2025` `04:30`-`08:30` UTC