All Systems Operational
Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM82 Operational
AMM84 Operational
AMM85 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
[STAGING] FocalPoint Operational
Application (Judicial) Operational
Application (Commercial) Operational
Location-Based Services (Judicial) Operational
Location-Based Services (Commercial) Operational
SMS Message Delivery (Judicial) Operational
SMS Message Delivery (Commercial) Operational
API (Judicial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notice is to inform you that we will be performing scheduled maintenance on Maingate Manager. The full list of affected services can be found below.

Impact:
There may be short interruption of machines running Maingate Manager. Customers may experience some delays in provisioning actions, such as SIM activations and suspensions.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Jan 18, 14:20 UTC
This notice is to inform you that we will be performing scheduled maintenance on Maingate Manager. The full list of affected services can be found below.

Impact:
There may be short interruption of machines running Maingate Manager. Customers may experience some delays in provisioning actions, such as SIM activations and suspensions.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Jan 18, 14:20 UTC
This notice is to inform you that we will be performing scheduled maintenance on Maingate Manager. The full list of affected services can be found below.

Impact:
There may be short interruption of machines running Maingate Manager. Customers may experience some delays in provisioning actions, such as SIM activations and suspensions.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Jan 18, 14:21 UTC
Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Completed - This notice is to inform you that scheduled maintenance on AMM webUI has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.
Jan 15, 07:31 UTC
In progress - Schedule maintenance has begun and we will notify when complete.
Jan 15, 04:21 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance on the services listed below.

Impact:
The AMM webUI will be intermittent or unavailable during the maintenance window. Gateway operation will be unaffected.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jan 8, 20:07 UTC
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Restoration Time:
All services were restored as of 01/12/2021 12:11 UTC.

Start Time: 01/12/2021 11:06 UTC
End Time: 01/12/2021 12:11 UTC

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Jan 12, 13:36 UTC
Monitoring - Corrective action has been taken to resolve this issue. Sierra Wireless engineers are currently monitoring to ensure stability. We will consider this resolved if there are no further impacts observed within the hour.
Jan 12, 12:48 UTC
Identified - Sierra Wireless is currently experiencing a degradation in services affecting SmartSIM and EasySIM Voice Services listed below. Our engineers are working to resolve the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact:
Some customers may experience intermittent failures in voice call attempts using Smart and Easy SIM devices..

Other Information:
We apologize for the disruption, and our teams are working quickly to restore these services.
Jan 12, 12:03 UTC
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Restoration Time:
All services were restored as of 01/05/2021 11:30 UTC.

Start Time: 01/05/2021 07:20 UTC
End Time: 01/05/2021 11:30 UTC

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Jan 5, 13:19 UTC
Monitoring - Corrective action has been taken by the Carrier Partner to resolve this issue. Sierra Wireless engineers are currently monitoring to ensure stability. We will consider this matter resolved if no further impacts are observed after one hour.

Start Time: 01/05/2021 07:20 UTC
End Time: 01/05/2021 11:30 UTC
Jan 5, 12:24 UTC
Update - Sierra Wireless continues to experience a degradation in Maingate Provisioning services for (Swedish) Telia SIMs. We have identified the cause and continue working with the Carrier Partner to resolve the issue. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact:
Customers using (Swedish) Telia SIMs may experience provisioning delays in Maingate Manager.

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services.
Jan 5, 11:24 UTC
Identified - Sierra Wireless continues to experience degraded service with Maingate Provisioning for (Swedish) Telia SIMs. We have identified the cause of the service degradation and are currently working with the Carrier Partner to resolve the issue. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact:
Customers using (Swedish) Telia SIMs may experience provisioning delays in Maingate Manager.

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services.
Jan 5, 09:20 UTC
Investigating - Sierra Wireless is experiencing a service degradation with Maingate Provisioning components listed below. We are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact:
Customers may experience provisioning delays in Maingate Manager.

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services.
Jan 5, 09:03 UTC
Jan 4, 2021

No incidents reported.