All Systems Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our Partner Carrier will perform a maintenance activity on its network nodes for IPs re-allocation. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a small interruption on the 2G/3G/4G data sessions on the affected Nodes, because they will be gracefully deleted and re-established on the other Instant Roaming Nodes

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.

Posted on Jan 30, 2025 - 11:05 UTC
Our Partner Carrier will perform a maintenance activity on its network nodes for IPs re-allocation. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a small interruption on the 2G/3G/4G data sessions on the affected Nodes, because they will be gracefully deleted and re-established on the other Instant Roaming Nodes

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.

Posted on Jan 30, 2025 - 11:11 UTC
Our Partner Carrier will perform a maintenance activity on its network nodes for IPs re-allocation. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a small interruption on the 2G/3G/4G data sessions on the affected Nodes, because they will be gracefully deleted and re-established on the other Instant Roaming Nodes

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.

Posted on Feb 07, 2025 - 08:54 UTC
Past Incidents
Feb 8, 2025

No incidents reported today.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 08:00 UTC
Scheduled - Our Partner Carrier will perform a maintenance activity on its network nodes for IPs re-allocation. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a small interruption on the 2G/3G/4G data sessions on the affected Nodes, because they will be gracefully deleted and re-established on the other Instant Roaming Nodes

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.

Jan 30, 11:02 UTC
Feb 5, 2025
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Feb 5, 17:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 08:32 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their GTP Proxy Server for feature activation.
It will improve the security of the services offered to our esteemed clients and network dependability.
The list of affected services can be found below.

Impact: Maintenance will be done on GTP Proxy Server. Expect a brief deterioration in 2G, 3G, and 4G data service.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network.
Prior to and following the maintenance's completion, notifications will be sent.

Jan 27, 14:41 UTC
Resolved - This incident has been resolved.
Feb 5, 09:08 UTC
Monitoring - Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Feb 5, 07:13 UTC
Investigating - Our monitoring systems show service impairment for Essentials 1 and Essentials 5 SIM subscriptions located in Sweden. We have reported the issue to our partner carrier, and we are investigating to determine the scope and cause. Devices that are present in Sweden may have issues with accessing data, SMS , USSD, and voice call services.
Feb 5, 05:54 UTC
Feb 4, 2025
Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Feb 4, 22:22 UTC
Monitoring - Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Feb 4, 20:37 UTC
Investigating - Our monitoring systems show service impairment for Essentials 1 SIM subscriptions. We have reported the issue to our partner carrier, and we are investigating to determine the scope and cause.

Impacted devices may experience delays in establishing Data services.

Feb 4, 20:05 UTC
Completed - This notice is to inform you that the scheduled maintenance has been canceled. The full list of affected services can be found below.

A new notice will be published if this maintenance is rescheduled for a later date.

Feb 4, 21:35 UTC
Update - Correction. The upgrade will be performed on 04/02/2025.
Jan 22, 21:45 UTC
Scheduled - This notice is to inform you that we will be performing a front-end Firewall upgrade requiring rebooting in one of our Geo-redundant data centers. This scheduled maintenance may affect SMS, USSD, and EU AirVantage services. The full list of affected services can be found below. As part of our network lifecycle management process, this activity is needed to further increase reliability and improve the resiliency of services provided to our valued customers.


Impact: Affected customers may experience service disruptions in AirVantage (EU) operations and provisioning, SMS, and USSD. Efforts were made to minimize downtime - During the activity service disruption should not be more than 15 minutes.


Other Information: Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent before and after the completion of the activity.

Jan 22, 21:32 UTC
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025
Resolved - This incident has been resolved.
Jan 30, 16:53 UTC
Update - We are continuing to work on a fix for this issue.
Jan 30, 16:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 30, 16:32 UTC
Investigating - Semtech is observing a service degradation for Essentials 2 SIM subscriptions in EU region. Some customers may notice a degradation in voice/data/SMS/USSD services. We are working with our partner carrier to determine the scope and cause is underway.

Impact: customers may notice a degradation in voice/data/SMS/USSD services

Jan 30, 15:32 UTC
Jan 29, 2025
Resolved - This incident has been resolved.
Jan 29, 20:04 UTC
Monitoring - We have identified the issue on the AirVantage EU platform and implemented corrective actions. Services have been restored, and our engineers are monitoring them to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
Jan 29, 18:39 UTC
Investigating - Semtech is currently experiencing a service degradation on the AirVantage platform, impacting the transmission of usage records.
Subscribed customers may notice delays in data push services related to connectivity usage and alerts based on these usage records. Our engineering team is actively working to resolve the issue and restore normal service. As soon as more information becomes available, we will provide further updates.

Impact:
Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Jan 29, 18:15 UTC
Completed - The scheduled maintenance has been completed.
Jan 29, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 08:32 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their GTP Proxy Server for feature activation.
It will improve the security of the services offered to our esteemed clients and network dependability.
The list of affected services can be found below.

Impact: Maintenance will be done on GTP Proxy Server. Expect a brief deterioration in 2G, 3G, and 4G data service.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network.
Prior to and following the maintenance's completion, notifications will be sent.

Jan 15, 16:26 UTC
Jan 28, 2025

No incidents reported.

Jan 27, 2025
Completed - The scheduled maintenance has been completed.
Jan 27, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 27, 08:30 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their GTP Proxy Server for feature activation.
It will improve the security of the services offered to our esteemed clients and network dependability.
The list of affected services can be found below.

Impact: Maintenance will be done on GTP Proxy Server. Expect a brief deterioration in 2G, 3G, and 4G data service.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network.
Prior to and following the maintenance's completion, notifications will be sent.

Jan 20, 13:59 UTC
Completed - The Emergency maintenance has been completed.
Jan 27, 15:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 27, 13:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 11:40 UTC
Scheduled - Our Partner Carrier will perform a maintenance on GTP & SS7 servers. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.


Impact: Emergency Maintenance will be done on GTP & SS7 servers of our partner carrier. Expect a brief deterioration in 2G, 3G, and 4G voice, data, USSD and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.

Jan 27, 11:39 UTC
Jan 26, 2025
Resolved - This incident has been resolved.
Jan 26, 04:08 UTC
Monitoring - There was a disturbance on our partner’s carrier provider network that was resolved and our teams have observed steady improvements in Essentials1 North America services. Semtech engineers are actively monitoring the situation to ensure the stability of the service.

We will consider this issue resolved if no further impacts are observed during our ongoing monitoring period.

Thank you for your patience and understanding.

Jan 25, 23:24 UTC
Update - Our team is still working with the partner to isolate the issue. Some Essentials 1 subscribers in this region may experience difficulties establishing a new data session, and for a few subscribers, old data sessions may drop.

Impact: Some customers using Semtech’s Essentials 1 offer in North America may experience delays or failures in establishing Voice, SMS, USSD, and Data services and network connectivity.

We will provide an update as soon as we have additional information.

Jan 25, 20:10 UTC
Update - A disruption has been confirmed on a partner’s network, affecting Semtech services in North America. Escalations have been made, and the partner engaged to resolve the issue.

Essentials 1 subscribers in this region may experience difficulties establishing a new data session, and for a few subscribers, old data sessions may drop.

Impact: Customers using Semtech’s Essentials 1 offer in North America may experience delays or failures in establishing Voice, SMS, USSD, and Data services and network connectivity.

We will provide an update as soon as we have additional information.

Jan 25, 17:49 UTC
Investigating - Semtech is observing a service degradation for Essentials1 SIM subscriptions in the USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.

Jan 25, 15:47 UTC
Jan 25, 2025