All Systems Operational
Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SmartSIM Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM Global Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM US Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Classic SIM / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM82 Operational
AMM84 Operational
AMM85 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
[STAGING] FocalPoint Operational
Application (Judicial) Operational
Application (Commercial) Operational
Location-Based Services (Judicial) Operational
Location-Based Services (Commercial) Operational
SMS Message Delivery (Judicial) Operational
SMS Message Delivery (Commercial) Operational
API (Judicial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notice is to inform you that we will be performing scheduled maintenance that will affect SIMs using apn.sierrawireless.com. The full list of affected services can be found below.

Impact:
During the execution of the scheduled activity, devices using apn.sierrawireless.com will experience a short disruption in data connectivity. Devices should automatically reconnect following the completion of the maintenance activity. No customer intervention is required.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Sep 14, 22:42 UTC
Past Incidents
Sep 24, 2020

No incidents reported today.

Sep 23, 2020
Completed - The scheduled maintenance has been completed.
Sep 23, 17:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 17:04 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance on the Maingate iGate 3.0 Platform. The full list of affected services can be found below.

Impact:
During the operation, outgoing messages will be delayed and incoming messages may be dropped.

Other Information:
A message will be sent before and upon completion of the maintenance.
Sep 10, 17:28 UTC
Resolved - Issue Summary:
Our Carrier Partner identified the issue and took corrective action to restore the services listed below.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 14:20 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Sep 23, 16:38 UTC
Monitoring - Our Carrier Partner has taken corrective action to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Sep 23, 15:32 UTC
Investigating - Sierra Wireless is currently experiencing a disruption with the services listed below due to an outage on our partner carrier's network. They are working to resolve as quickly as possible. We will provide an update as soon as we have additional information.
Sep 23, 15:05 UTC
Sep 22, 2020
Resolved - Update:
We have been closely monitoring since the signalling recovery, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 15:48 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Sep 22, 17:42 UTC
Monitoring - Sierra Wireless engineers have observed signaling recovery after reporting the issue to our carrier partner. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Sep 22, 16:35 UTC
Investigating - Sierra Wireless is continuing to experience a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Sep 22, 15:43 UTC
Sep 21, 2020
Completed - The scheduled maintenance has been completed.
Sep 21, 11:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 10:59 UTC
Scheduled - Sierra Wireless will be conducting scheduled maintenance to change the Port Address Translation (PAT) address for Internet Traffic on the following APNs only:
- Attz.nmrx01.com

Old Internet PAT address:
12.129.110.18

New Internet PAT Address Ranges:
- 192.119.178.212 - 192.119.178.222 &
- 192.119.186.170 - 192.119.186.175
This activity should be transparent from majority of the customers using this APN. Only customers that limit communications to the old internet PAT address will need to adjust their configuration to allow the new address ranges listed above.

Other Information:
A message will be sent before and upon completion of the maintenance.
Sep 15, 16:10 UTC
Sep 20, 2020
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore the services listed below.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of 4:30 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Sep 20, 06:50 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Sep 20, 04:39 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information
Sep 20, 04:21 UTC
Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Resolved - Issue Summary:
Verizon identified the issue and took corrective action to restore the services listed below.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 13:10 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Sep 16, 15:37 UTC
Monitoring - Verizon has taken corrective action to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Start Time: 11:01 UTC
End Time: 13:10 UTC
Sep 16, 14:34 UTC
Update - Sierra Wireless is continuing to work closely with Verizon on the Data connectivity issue affecting MCS Devices.
No ETR has determined at this time.
Sep 16, 13:28 UTC
Identified - Sierra Wireless is currently experiencing a disruption with Verizon Data connectivity for MCS devices. We have confirmed an outage on the Verizon network and we are working closely with the carrier to resolve. No ETR is currently available at this time.

We will provide an update as soon as we have additional information.
Sep 16, 12:21 UTC
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 18:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:03 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect Maingate Network Infrastructure. The full list of affected services can be found below.

Impact:
During the execution of the scheduled activity, customers may observe a few periods where they will be unable to initiate a new data session. Device with existing data sessions will not be affected during this timeframe. No customer intervention will be required.

Other Information:
A message will be sent before and upon completion of the maintenance.
Aug 28, 12:20 UTC