Status - Sierra Wireless Status

All Systems Operational

Octave Operational

User Interface Operational

Platform API Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

UI (CAD) Operational

API (CAD) Operational

Device Front End (CAD) Operational

Data Push (CAD) Operational

UI (AU) Operational

API (AU) Operational

Device Front End (AU) Operational

Data Push (AU) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials5 Operational

Network Connectivity Operational

Data Operational

SMS Operational

USSD Operational

Voice Operational

VoLTE Operational

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (AMR) Operational

Semtech Smart Connectivity (OOBM - GLOBAL) Operational

Semtech Carrier + Services (OOBM - NA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Semtech Planned Activity to Upgrade AirVantage Database (GNOC-6316) Oct 15, 2024 04:00-07:00 UTC

This notice is to inform you that we will be performing scheduled infrastructure maintenance on the AirVantage platform. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience 3 to 4 min of downtime. Customers will not be able to create nor edit subscriptions and gateways during the downtime.

Other Information: Semtech Engineers will be actively monitoring the network during the network infrastructure activity. Notifications will be sent before and after completion of the maintenance.
Posted on Oct 08, 2024 - 13:03 UTC

Semtech Planned Activity to upgrade AMM03 to 2.17.6 (GNOC-6223) Oct 15, 2024 04:30-09:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM03 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Posted on Sep 26, 2024 - 17:21 UTC

Semtech Planned Activity to upgrade AMM10 to 2.17.6 (GNOC-6224) Oct 16, 2024 04:30-09:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM10 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Posted on Sep 26, 2024 - 17:29 UTC

Semtech Planned Activity to Upgrade AirVantage Database (GNOC-6317) Oct 17, 2024 05:00-07:00 UTC

Semtech Planned Activity to upgrade AMM52 to 2.17.6 (GNOC-6225) Oct 22, 2024 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM52 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Posted on Sep 26, 2024 - 17:33 UTC

Semtech Planned Activity to upgrade AMM08 to 2.17.6 (GNOC-6226) Oct 23, 2024 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM08 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Posted on Sep 26, 2024 - 17:37 UTC

Past Incidents

Oct 10, 2024

No incidents reported today.

Oct 9, 2024

Service Impairment Notification for AirVantage Usage Records and Alerting (GNOC-6336)

Resolved - Our engineers have not observed any further issues. We are considering this issue resolved.
Oct 9, 17:03 UTC

Monitoring - Our Engineers have identified the cause and have implemented corrective actions. Semtech Engineers are observing significant improvement. However, we are still keeping it under observation & currently monitoring it to ensure stability. We will keep sharing an update soon.
Oct 9, 15:30 UTC

Investigating - We experienced service degradation on the AirVantage platform, impacting the transmission of usage records. Subscribed customers may have noticed delays in data push services related to connectivity usages, as well as in alerts based on these usage records. Services are recovering and have returned to normal.

Further updates will be provided as soon as more information becomes available.

Impact:
• Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

We will provide an update as soon as we have additional information.
Oct 9, 15:00 UTC

Oct 8, 2024

Semtech Planned Activity to upgrade AMM02 to 2.17.6 (GNOC6157)

Completed - The scheduled maintenance has been completed.
Oct 8, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:32 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM02 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Sep 18, 20:44 UTC

Partner Carrier Mobile Services Maintenance Activity (GNOC-6287)

Completed - The scheduled maintenance has been completed.
Oct 8, 04:15 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:02 UTC

Scheduled - Our Partner Carrier will be performing maintenance on its Athens Servers. The work will include Migration of Athens STP & DSC to Milan. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Oct 4, 09:42 UTC

Oct 7, 2024

Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-6311)

Resolved - This incident has been resolved.
Oct 7, 11:36 UTC

Monitoring - Our partner carrier has implemented corrective action to resolve this issue. We are currently monitoring to ensure stability and will consider this resolved if no further impacts are observed during our monitoring period.
Oct 7, 09:34 UTC

Update - Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Oct 7, 09:20 UTC

Investigating - Our monitoring systems show a service degradation for Essentials1 SIM subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Oct 7, 08:25 UTC

Semtech Planned Activity to upgrade AMM04 to 2.17.6 (GNOC-6156)

Completed - The scheduled maintenance has been completed.
Oct 7, 09:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 04:33 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM04 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Sep 18, 20:39 UTC

Oct 6, 2024

Partner Carrier Planned Activity - Firewall Migration in their Greece Data Center (GNOC-6285)

Completed - The scheduled maintenance has been completed.
Oct 6, 06:00 UTC

Verifying - The partner carrier have completed this maintenance activity. Semtech Global NOC are presently verify the services listed below.
Oct 6, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:00 UTC

Scheduled - This notification is to inform you that our partner carrier will perform a planned maintenance to migrate their firewalls in their Greece Data Center. This work will improve network resiliency and efficiency and align with our commitment to provide best-in-class services with Semtech.

Impact:
This planned work will affect data services from the partner carrier. Some customers may experience
up to 30 minutes of data unavailability for both new and ongoing sessions.

Other Information:
The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Oct 3, 20:21 UTC

Oct 5, 2024

Oct 4, 2024

Service impairment Notification for Essentials1 SIM Subscriptions in NAM & EU Region ( GNOC-6288)

Resolved - This incident is resolved.
Oct 4, 20:26 UTC

Update - Our partner carrier has implemented corrective action to resolve this issue. We are currently monitoring to ensure stability and will consider this resolved if no further impacts are observed during our monitoring period.
Oct 4, 17:46 UTC

Update - Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Oct 4, 16:44 UTC

Investigating - Our monitoring systems show again a service degradation for Essentials1 SIM subscriptions in the NAM & EU regions. We have already engaged our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Oct 4, 14:18 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 12:17 UTC

Investigating - Our monitoring systems show a Service Degradation for Essentials1 SIM Subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Oct 4, 10:40 UTC

Oct 3, 2024

Service impairment Notification for Essentials1 SIM Subscriptions in NAM & EU Region ( GNOC-6284)

Resolved - This incident has been resolved.
Oct 3, 18:28 UTC

Monitoring - Our partner carrier has restored services and our engineers are monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Oct 3, 16:22 UTC

Semtech Planned Activity to upgrade AMM86 to 2.17.6 (GNOC-6100)

Completed - The scheduled maintenance has been completed.
Oct 3, 09:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 04:31 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM86 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Sep 17, 13:10 UTC

Partner Carrier Maintenance in their Athens Data Center (GNOC-6270)

Completed - The scheduled maintenance has been completed.
Oct 3, 04:00 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 20:08 UTC

Scheduled - Our Partner Carrier will be performing maintenance on its Athens Servers. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Oct 1, 18:19 UTC

Oct 2, 2024

Oct 1, 2024

Service Impairment Notification for Essentials3 SIM Subscriptions in NAM & EU Region (GNOC-6266)

Resolved - This incident has been resolved.
Oct 1, 17:26 UTC

Monitoring - Our Partner Carrier was experiencing delays in establishing Data, SMS, USSD, and Voice Services. Corrective actions have been taken.

Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Oct 1, 14:43 UTC

Investigating - Our monitoring systems are observing a service impairment for Essentials 3 SIM subscriptions in the North American and European regions. Our partner carrier is experiencing network issue that may impact device connectivity. We are working with our partner carrier to resolve the issue.

We will provide an update as soon as we have additional information.
Oct 1, 13:01 UTC

Partner Carrier Maintenance Activity for Essentials1 Devices (GNOC-6210)

Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Oct 1, 09:31 UTC

In progress - Our Partner Carrier continues with their maintenance on its Athens Servers. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Oct 1, 05:34 UTC

Verifying - Verification is currently underway for the maintenance items.
Oct 1, 04:15 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:01 UTC

Semtech Planned Activity to upgrade AMM88 to 2.17.6 (GNOC-6099)

Completed - The scheduled maintenance has been completed.
Oct 1, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:31 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM88 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Sep 17, 13:06 UTC

Service Impairment Notification - Nationwide Verizon USA Outage (GNOC-6252)

Resolved - This incident has been resolved.
Oct 1, 01:23 UTC

Update - Verizon has made significant progress as its network recovers, and they continue working to restore services. Our engineers still observe improvements as Verizon services return to normal traffic levels.

Impact: Customers roaming on Verizon in North America may have experienced delays and degradation in SMS, Voice, Data service establishment, and network connectivity. Some users reported observing “SOS” mode on-and-off displayed on their devices.

For a short period we will continue to monitor the positive results to ensure stability before concluding.
Sep 30, 23:24 UTC

Monitoring - Verizon is making significant progress as services begin to restore and its network recovers. Our engineers are also observing the improvements as Verizon services return to normal traffic levels.

Impact: Customers roaming on Verizon in North America may have experienced delays and degradation in SMS, Voice, Data service establishment and network connectivity.

We will continue to monitor the positive results and provide further updates as they become available.
Sep 30, 21:30 UTC

Investigating - Semtech is aware that Verizon is experiencing a nationwide disturbance in North America. Customers roaming on Verizon in the United States may encounter mobile network and coverage issues. Verizon engineers are engaged and are working quickly to identify and resolve the matter.

We will provide an update as soon as we have additional information.
Sep 30, 18:34 UTC

Sep 30, 2024

Service Disruption Notification AirVantage Provisioning Delays (GNOC-6251)

Resolved - This incident has been resolved.
Sep 30, 21:44 UTC

Monitoring - Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Sep 30, 19:48 UTC

Update - Our engineers are still engaged and working to restore services. We will provide an update as soon as we have additional information.

Impact: Delays in AirVantage Provisioning request.
Sep 30, 19:23 UTC

Update - Again, our engineers are observing delays in provisioning transactions on the AirVantage Platform. Our engineers are still engaged on a technical bridge working on restoring services. We will provide an update as soon as we have additional information.

Impact: Delays in AirVantage Provisioning request.
Sep 30, 17:46 UTC

Update - Our engineers have performed a corrective action and levels have returned to normal. We are presently monitoring for stability.

Impact: Delays in AirVantage Provisioning request.
Sep 30, 17:10 UTC

Investigating - Semtech is experiencing degradation on the AirVantage Platform. Subscribed customers are experiencing delays in provisioning request. Our engineers are engaged on a technical bridge working on restoring services. We will provide an update as soon as we have additional information.

Impact: Delays in AirVantage Provisioning request.
Sep 30, 16:40 UTC

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

Semtech Planned Activity to upgrade AMM06 to 2.17.6 (GNOC-6098)

Completed - The scheduled maintenance has been completed.
Sep 26, 09:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:33 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM06 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Sep 17, 13:03 UTC

Smart Connectivity Impairment Notification for Essentials SIMs in North America on AT&T/T-Mobile (GNOC-6207)

Resolved - This incident has been resolved.
Sep 26, 00:50 UTC

Monitoring - Our engineers have implemented a workaround. Monitoring systems show impacted services improving. We continue to closely monitor.
Sep 25, 23:29 UTC

Investigating - Our monitoring systems show service impairment for Essentials SIM subscriptions roaming in North America on the AT&T and T-Mobile networks. Our engineers are engaged in troubleshooting a technical bridge and working on applying a fix. Impact: Customers may experience delays and degradation in Data sessions. We will provide an update as soon as we have additional information.
Sep 25, 23:04 UTC