In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 2023 - 22:00 UTC
Scheduled - This notification is to inform you that our partner carrier has detected an issue in their network and must perform an emergency activity to remedy vulnerabilities on the network.

Impact:
During the activity, no impact is expected due to resiliency of their network.

Other Information:
We apologize for the short notice and any inconvenience and this may cause you.

Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Under Maintenance
Data (NA) ? Under Maintenance
Data (EU) ? Under Maintenance
SMS ? Under Maintenance
Voice ? Under Maintenance
USSD ? Under Maintenance
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the EU PGW VSSF FKT 01 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant European Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.


Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.


Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Feb 23, 2023 - 11:41 UTC
This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to move system interfaces to our new switches.

As part of our lifecycle management process this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact:
No customer impact is expected due to network redundancy.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Mar 15, 2023 - 18:40 UTC
Update - This activity has been rescheduled.
Mar 08, 2023 - 16:27 UTC
Scheduled - Sierra Wireless will perform a planned maintenance activity to upgrade a platform component on the Home Location Register (HLR) servers in the Vitry (VTY) Data Center. This activity, as part of our network lifecycle management process, will improve network resiliency and efficiency and aligns with our commitment to provide best in class services to our customers.

Service Impact: This activity will be performed one server at a time with no impact expected to services.

Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Mar 03, 2023 - 19:37 UTC
This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the EU PGW VSSF VTY 02 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant European Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.


Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.


Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Feb 23, 2023 - 11:45 UTC
Sierra Wireless will perform a planned maintenance activity to migrate the Octave APN iot.swir to our new APN interface infrastructure. This activity will improve resiliency and efficiency, and aligns with our commitment to provide best in class services to our customers.

Impact: During the maintenance activity, devices will experience a 5 to 20 minute communication delay as they re-establish connection. The duration of the communication delay may vary based on device behavior.

Posted on Mar 17, 2023 - 20:57 UTC
This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the EU PGW VSSF VTY 01 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant European Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.


Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.


Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Feb 23, 2023 - 11:49 UTC
This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the NAM PGW VSSF LSP 02 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant North American Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.


Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.


Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Feb 23, 2023 - 11:21 UTC
Past Incidents
Mar 21, 2023

No incidents reported today.

Mar 20, 2023
Completed - This notice is to inform you that scheduled maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.

Mar 20, 16:00 UTC
In progress - Schedule maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 14:01 UTC
Scheduled - This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the EU PGW VSSF FKT 02 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant European Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.


Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.


Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Feb 23, 11:37 UTC
Completed - This notice is to inform you that scheduled maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.

Mar 20, 13:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:00 UTC
Update - This activity has been rescheduled.
Mar 8, 16:21 UTC
Scheduled - Sierra Wireless will perform a planned maintenance activity to upgrade a platform component on the Home Location Register (HLR) servers in the Frankfurt (FKT) Data Center. This activity, as part of our network lifecycle management process, will improve network resiliency and efficiency and aligns with our commitment to provide best in class services to our customers.

Service Impact: This activity will be performed one server at a time with no impact expected to services.

Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Mar 3, 19:09 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 03:49 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 17, 03:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:29 UTC
Scheduled - This notification is to inform you of an emergency maintenance activity on our EU Packet Gateway (PGW) nodes that will be implemented to pro-actively address a possible risk to service.

Impact:
No impact to active sessions is expected during this activity.

Other Information:
A message will be sent at the start and upon completion of the activity.

Mar 16, 21:25 UTC
Mar 16, 2023
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Mar 16, 18:48 UTC
Monitoring - This notification is to inform you about two signaling storms which caused signaling delays for some devices. The signaling storms occurred between 14:45 and 15:45 UTC. Our partner provider has confirmed corrective action was taken and no further disruption is expected. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Mar 16, 16:41 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 18:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:59 UTC
Update - We have extended the length of this maintenance.
Mar 7, 17:54 UTC
Scheduled - This notification is to inform you that Sierra Wireless will perform phase 2 of a planned maintenance activity to move Maingate servers to our new switches. As part of our lifecycle management process, this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact: No impact is expected; however, some devices may experience short connection resets during this timeframe.

Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Mar 3, 21:32 UTC
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Mar 16, 14:49 UTC
Monitoring - Our partner carrier has taken corrective action to resolve this issue. Signaling is returning to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Mar 16, 12:56 UTC
Update - Our partner carrier continues to experience an ongoing signaling network outage on its infrastructure. Sierra Wireless engineers escalated the incident with the partner’s upper management team. The partner’s engineering teams identified the issue and are actively working toward a resolution. The partner carrier is reestablishing signaling links one at a time to rectify a congestion storm. This incident is primarily affecting (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless SW Essentials3 devices. The partner has provided no ETR.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.

Mar 16, 10:08 UTC
Update - Our partner carrier continues to experience an ongoing signaling network outage on its infrastructure. Sierra Wireless engineers escalated the incident with the partner’s upper management team. The partner’s engineering teams identified the issue and are actively working toward a resolution. The partner carrier is reestablishing signaling links one at a time to rectify a congestion storm. This incident is primarily affecting (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless SW Essentials3 devices. The partner has provided no ETR.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.

Mar 16, 08:56 UTC
Update - Our partner carrier continues to experience an ongoing signaling network outage on its infrastructure. Sierra Wireless engineers escalated the incident with the partner’s upper management team. The partner’s engineering teams identified the issue and are actively working to reestablish signaling services. This incident is primarily affecting (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless SW Essentials3 devices. The partner has no ETR available.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.

Mar 16, 07:39 UTC
Update - Our partner carrier continues to experience an ongoing signaling network outage on its infrastructure. Sierra Wireless escalated the incident with the partner’s upper management team. The partner’s engineering teams have identified the issue and is actively working on corrective actions to resolve. This incident is primarily affecting (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless SW Essentials3 devices. The partner has no ETR available.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.

Mar 16, 06:34 UTC
Identified - Our partner carrier is experiencing a network outage on its signaling platform. This incident is affecting (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless SW Essentials3 devices. Sierra engineers escalated the incident with the partner, whose ongoing investigation identified a connectivity issue on their signaling infrastructure, and their engineers are working towards a resolution. Currently, there is no ETR available.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.

Mar 16, 05:28 UTC
Completed - The emergency EU Packet Gateway (PGW) platform activity (GNOC-2502) was successfully rolled back. The full list of affected services can be found below.

A new notice may be published if this maintenance is rescheduled for a later date.

Mar 16, 04:06 UTC
Update - This notice is to inform you that the (GNOC-2502) emergency maintenance activity on our EU Packet Gateway (PGW) nodes are in the process of being rolled back. The activity has been extended due to unexpected delays. Sierra Wireless engineers are actively working to resolve. The estimated rollback time is approximately an additional hour.

The Global NOC and Sierra Wireless Engineers will continue active monitoring while during the rollback process.

Mar 16, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:37 UTC
Scheduled - This notification is to inform you of an emergency maintenance activity on our EU Packet Gateway (PGW) nodes that will be implemented to pro-actively address a possible risk to service.

Impact:
No impact to active sessions is expected during this activity.

Other Information:
A message will be sent at the start and upon completion of the activity.

Mar 15, 19:35 UTC
Mar 15, 2023
Completed - This notice is to inform you that scheduled maintenance has successfully completed.

We appreciate your patience during this important system update.

Mar 15, 19:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:03 UTC
Update - We have extended the length of this maintenance.
Mar 7, 17:51 UTC
Scheduled - This notification is to inform you that Sierra Wireless will perform phase 1 of a planned maintenance activity to move Maingate servers to our new switches. As part of our lifecycle management process, this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact: No impact is expected; however, some devices may experience short connection resets during this timeframe.

Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Mar 3, 21:22 UTC
Mar 14, 2023
Completed - The scheduled maintenance has been completed.
Mar 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:01 UTC
Scheduled - Our Partner Carrier will perform traffic migration from their Legacy ORS Platform to their New Geo-Redundant Platform. This important activity will address vulnerabilities that factored into previous service interruptions and will improve network resiliency for our customers.

Impact:
During this scheduled activity some devices may experience a brief delay in creation of new 4G/LTE data sessions.

NOTE: There is no downtime expected for 2G/3G network services.

Other Information:
Sierra Wireless Global NOC will be actively monitoring and prepared to quickly engage our partner if any unexpected service impact is observed during the activity.

Mar 13, 09:33 UTC
Mar 13, 2023
Resolved - We have been closely monitoring and have observed no additional impacts. We are considering this issue resolved at this time.
Mar 13, 18:03 UTC
Monitoring - Sierra Wireless has experienced a disruption with the IMaestro Platform for sites using Verizon Wireless. Customers may have experienced failures with data connectivity from their devices. Our engineering team is seeing service recovery at this time and is currently monitoring to ensure stability. We will consider this resolved if no other impacts are observed after one hour.
Mar 13, 16:54 UTC
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
Completed - The scheduled maintenance has been completed.
Mar 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 23:23 UTC
Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to move firewalls and servers to our new switches on Thursday, March 09, 2023 at 2300 UTC.

As part of our lifecycle management process this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact:
No customer impact is expected due to network redundancy.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Mar 7, 23:37 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 01:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:30 UTC
Scheduled - This notification is to inform you of an emergency maintenance break-fix activity on our EU PGW nodes to repair a customer specific issue.

Impact:
This activity will result in a loss of local redundancy. We do not expect to impact active sessions during this activity.

Other Information:
A message will be sent at the start and upon completion of the activity.

Mar 10, 00:18 UTC
Mar 9, 2023
Completed - The scheduled maintenance has been completed.
Mar 9, 15:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 13:01 UTC
Scheduled - This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the NAM PGW VSSF MAD 01 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant North American Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.


Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.


Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Feb 23, 11:29 UTC
Mar 8, 2023
Resolved - We have been closely monitoring since device communication returned to normal and have observed no additional impacts. We are considering this issue resolved at this time.
Mar 8, 21:21 UTC
Update - Device communication has returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Mar 8, 20:15 UTC
Update - As a result of this incident customers may experience delays when retrieving reports and device data. Our engineers report continued improvement as latency is steadily decreasing. No ETR is currently available.

We will provide an update as soon as we have additional information.

Mar 8, 19:01 UTC
Monitoring - Sierra Wireless is experiencing a disruption in AirVantage services listed below. Our engineers have identified the root cause and are seeing improvement at this time. They are monitoring this issue closely. AirVantage customers may experience latency on device communication in the EU. No ETR is currently available.

We will provide an update as soon as we have additional information.

Mar 8, 18:19 UTC
Completed - This notice is to inform you that scheduled maintenance has successfully completed.
We appreciate your patience during this important system update.

Mar 8, 15:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 13:01 UTC
Scheduled - This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the NAM PGW VSSF MAD 02 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant North American Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.


Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.


Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Feb 23, 11:25 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 02:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates when necessary.
Mar 7, 23:13 UTC
Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to move PGW VMs and servers to our new switches on Tuesday, March 07, 2023 at 2300 UTC.

As part of our lifecycle management process this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact:
No customer impact is expected due to network redundancy.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Feb 23, 06:47 UTC
Mar 7, 2023
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Mar 7, 19:15 UTC
Monitoring - Our partner provider reports cause of the issue was identified and corrective action has been taken. Our engineers observe signaling key performance indicators have returned to normal levels. We will continue to monitor to ensure stability and will consider this resolved if no further impacts are observed after two hours.
Mar 7, 16:07 UTC
Update - We have reported the issue to our partner provider. Engineers are investigating. ETR has not been determined.

Impacted Locations: France, Sweden, USA, Canada and Germany

Start Time: ~10:30 UTC

Mar 7, 15:29 UTC
Investigating - Our monitoring systems detected signaling anomalies from one of our partner providers that may have caused connectivity disruption to some devices.

Some SW Advanced devices may have switched connectivity to other partner providers.

We are investigating to determine cause and scope of the issue.

Mar 7, 14:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 15:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 13:01 UTC
Scheduled - This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the NAM PGW VSSF LSP 01 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant North American Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.


Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.


Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Feb 23, 11:16 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 07:00 UTC
Scheduled - Our Partner Carrier has notified us that they will perform a maintenance on their geo-redundant Outbound Roaming Solution (ORS) platform. This activity will further increase the reliability and resiliency of services provided to our valued customers.

Impact: The maintenance will cause active session to dropped connection due to restart of server.

Other Information: Sierra Wireless Global NOC will be actively monitoring and prepared to quickly engage our partner carrier if any unexpected service impact is observed during the activity.

Mar 6, 00:55 UTC
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Mar 7, 02:11 UTC
Monitoring - Our partner provider identified cause and have taken corrective action to resolve this issue. We are currently monitoring to ensure stability.
Mar 7, 00:11 UTC
Update - We have engaged our partner provider. Previously impacted signaling links have returned to service. Our engineers continue to investigate for cause and scope of the incident. ETR has not been determined. We will provide further updates as they become available.
Mar 6, 23:38 UTC
Investigating - Our monitoring systems detected signaling anomalies from one of our partner providers that may have caused connectivity disruption to some devices.

Some SW Advanced devices may have switched connectivity to other partner providers.

We are investigating to determine cause and scope of the issue.

Mar 6, 22:37 UTC