Service Under Maintenance
Octave
Operational
User Interface
Operational
Octave User Interface (octave.sierrawireless.io)
Platform API
Operational
Octave REST and WebSocket APIs as well as Cloud Processing (Cloud Actions)
Device Provisioning
Operational
Adding, Removing, and Transferring Octave Devices
Cellular Connectivity
Operational
Device To Cloud Communications
External Connectors
Operational
Services that send data to External Clouds (Cloud Connectors, Integrations)
AirVantage
Operational
UI (EU)
Operational
AirVantage graphical user interface for the european instance
API (EU)
Operational
AirVantage Web Services API for the european instance
Device Front End (EU)
Operational
AirVantage Device frontend on the european instance, in charge of interactions with devices
Data Push (EU)
Operational
Data push option to cloud connectors or Sierra hosted AMQP that enables AirVantage to push data to an external infrastructure
UI (NA)
Operational
AirVantage graphical User Interface for the North American instance
API (NA)
Operational
AirVantage Web Services API for the North American instance
Device Front End (NA)
Operational
AirVantage Device frontend on the North American instance in charge of interactions with devices
Data Push (NA)
Operational
Data push option to cloud connectors or Sierra hosted AMQP that enables the AirVantage North American instance to push data to an external infrastructure
SW Advanced
Operational
Data (NA)
Operational
An IP based communication service between customers back-end server applications and their devices in the field connected via the cellular network (GPRS, 3G, 4G LTE, LTE-M)
Data (EU)
Operational
An IP based communication service between customers back-end server applications and their devices in the field connected via the cellular network (GPRS, 3G, 4G LTE, LTE-M)
SMS
Operational
A connectivity service to exchange two-way (MO and MT) messages with customers devices in the field connected via the cellular network (GPRS, 3G)
Voice
Operational
A connectivity service to setup two-way (MO and MT) voice calls with customers devices in the field connected via the cellular network (GPRS, 3G)
USSD
Operational
A connectivity service using the Unstructured Supplementary Service Data protocol as an alternative to an IP based communication to exchange two-way (MO and MT) small data packets with customers devices in the field connected via the cellular network (GPRS, 3G)
SW Essentials1
Operational
Data
Operational
An IP based communication service between customers back-end server applications and their devices in the field connected via the cellular network (GPRS, 3G, 4G LTE, LTE-M)
SMS
Operational
A connectivity service to exchange two-way (MO and MT) messages with customers devices in the field connected via the cellular network (GPRS, 3G)
Voice
Operational
A connectivity service to setup two-way (MO and MT) voice calls with customers devices in the field connected via the cellular network (GPRS, 3G)
USSD
Operational
A connectivity service using the Unstructured Supplementary Service Data protocol as an alternative to an IP based communication to exchange two-way (MO and MT) small data packets with customers devices in the field connected via the cellular network (GPRS, 3G)
SW Essentials2
Operational
Data
Operational
An IP based communication service between customers back-end server applications and their devices in the field connected via the cellular network (GPRS, 3G, 4G LTE, LTE-M)
SMS
Operational
A connectivity service to exchange two-way (MO and MT) messages with customers devices in the field connected via the cellular network (GPRS, 3G)
Voice
Operational
A connectivity service to setup two-way (MO and MT) voice calls with customers devices in the field connected via the cellular network (GPRS, 3G)
USSD
Operational
A connectivity service using the Unstructured Supplementary Service Data protocol as an alternative to an IP based communication to exchange two-way (MO and MT) small data packets with customers devices in the field connected via the cellular network (GPRS, 3G)
SW Essentials3
Operational
Data (NA)
Operational
An IP based communication service between customers back-end server applications and their devices in the field connected via the cellular network (GPRS, 3G, 4G LTE, LTE-M)
Data (EU)
Operational
An IP based communication service between customers back-end server applications and their devices in the field connected via the cellular network (GPRS, 3G, 4G LTE, LTE-M)
SMS
Operational
A connectivity service to exchange two-way (MO and MT) messages with customers devices in the field connected via the cellular network (GPRS, 3G)
Voice
Operational
A connectivity service to setup two-way (MO and MT) voice calls with customers devices in the field connected via the cellular network (GPRS, 3G)
USSD
Operational
A connectivity service using the Unstructured Supplementary Service Data protocol as an alternative to an IP based communication to exchange two-way (MO and MT) small data packets with customers devices in the field connected via the cellular network (GPRS, 3G)
SW Essentials4
Operational
Data
Operational
An IP based communication service between customers back-end server applications and their devices in the field connected via the cellular network (GPRS, 3G, 4G LTE, LTE-M)
SMS
Operational
A connectivity service to exchange two-way (MO and MT) messages with customers devices in the field connected via the cellular network (GPRS, 3G)
Voice
Operational
A connectivity service to setup two-way (MO and MT) voice calls with customers devices in the field connected via the cellular network (GPRS, 3G)
USSD
Operational
A connectivity service using the Unstructured Supplementary Service Data protocol as an alternative to an IP based communication to exchange two-way (MO and MT) small data packets with customers devices in the field connected via the cellular network (GPRS, 3G)
SW Essentials5
Operational
A plug & play connectivity offer for local deployments and is compatible with any cellular device. Single IMSI technology optimized for deployments in EU and US. Essentials 5 SIMs are eUICC capable, meaning additional SIM profiles can be provisioned over the air.
Network Connectivity
Operational
Network Connectivity refers to access to cellular networks (GPRS, 3G, 4G LTE, LTE-M) that support services such as Data, SMS, Voice, etc.
Data
Operational
IP based communication service between back-end server applications and devices in the field connected via the cellular network
SMS
Operational
A connectivity service to exchange two-way (MO and MT) messages with customers devices in the field connected via the cellular network
USSD
Operational
A connectivity service using the Unstructured Supplementary Service Data protocol to exchange two-way (MO and MT) small data packets with customers devices in the field connected via the cellular network
Voice
Operational
Mobile-originated and/or mobile-terminated voice calls with devices in the field connected via the cellular network.
VoLTE
Operational
Voice, SMS and USSD connectivity services supporting communication between back-end server applications and devices on 4G/LTE networks.
Enhanced Carrier Connectivity (NAM) / MSO
Operational
UI
Operational
API
Operational
Data Push
Operational
AT&T - Data
Operational
IP based communication services to integrate the customer back-end server applications with distributed devices. The IP data services enable transparent communication between devices and applications via the cellular network (GPRS, 3G, LTE 4G, LTE-M)
AT&T - SMS
Operational
a connectivity service which manages two-way (MO and MT) SMS traffic over a cellular network (GPRS, 3G, LTE)
AT&T - Voice
Operational
a connectivity service which provides the ability to setup voice calls to/from devices via a 3G/2G Circuit Switched network (used for example in emergency situations). or over LTE
Verizon - Data
Operational
IP based communication services to integrate the customer back-end server applications with distributed devices. The IP data services enable transparent communication between devices and applications via the cellular network (GPRS, 3G, LTE 4G, LTE-M)
Verizon - SMS
Operational
a connectivity service which
manages two-way (MO and MT) SMS traffic over a cellular network (GPRS, 3G, LTE)
Verizon - Voice
Operational
a connectivity service which provides the ability to setup voice calls to/from devices via a 3G/2G Circuit Switched network (used for example in emergency situations). or over LTE
Jasper - Data
Operational
Jasper - SMS
Operational
Rogers - Data
Operational
Rogers - SMS
Operational
Sprint - Data
Operational
IP based communication services to integrate the customer back-end server applications with distributed devices. The IP data services enable transparent communication between devices and applications via the cellular network (GPRS, 3G, LTE 4G, LTE-M)
Sprint - SMS
Operational
a connectivity service which
manages two-way (MO and MT) SMS traffic over a cellular network (GPRS, 3G, LTE)
Sprint - Voice
Operational
a connectivity service which provides the ability to setup voice calls to/from devices via a 3G/2G Circuit Switched network (used for example in emergency situations). or over LTE
T Mobile - Data
Operational
T Mobile - SMS
Operational
a connectivity service which
manages two-way (MO and MT) SMS traffic over a cellular network (GPRS, 3G, LTE)
T Mobile - Voice
Operational
a connectivity service which provides the ability to setup voice calls to/from devices via a 3G/2G Circuit Switched network (used for example in emergency situations). or over LTE
MES - SMS
Operational
Cross carrier messaging service to handsets and other devices where carrier is unknown
Telenor - Data
Operational
Telenor - SMS
Operational
Xpress (2G Airadigm) - Data
Operational
Xpress (2G Airadigm) - SMS
Operational
Maingate
Operational
Maingate Manager
Operational
Maingate portal on https://connect.maingate.se
DNA (Finnish SIMs) - Data
Operational
GPRS traffic to/from Finnish DNA SIM cards with Finnish numbers (+358) - APNs apn.maingate.se, internet.maingate.se and aliases
DNA (Finnish SIMs) - SMS
Operational
SMS traffic to/from Finnish DNA SIM cards with Finnish numbers (+358)
DNA (Finnish SIMs) - Voice
Operational
Voice calls to/from Finnish DNA SIM cards with Finnish numbers (+358)
DNA (Finnish SIMs) - CSD
Operational
CS data calls to/from Finnish DNA SIM cards with Finnish numbers (+358)
Netcom (Norwegian SIMs) - Data
Operational
GPRS traffic to/from Norwegian Netcom (Telia) SIM cards with Norwegian numbers (+47) - APN apn1.maingate.no and aliases
Netcom (Norwegian SIMs) - SMS
Operational
SMS traffc to/from Norwegian Netcom (Telia) SIM cards with Norwegian numbers (+47)
Netcom (Norwegian SIMs) - Voice
Operational
Voice calls to/from Norwegian Netcom (Telia) SIM cards with Norwegian numbers (+47)
Netcom (Norwegian SIMs) - CSD
Operational
CS data calls to/from Norwegian Netcom (Telia) SIM cards with Norwegian numbers (+47)
SW (French SIMs) - Data
Operational
GPRS traffic to/from French Sierra Wireless SIM cards with French numbers (+33) - APNs maingatelan.telia.se, apn.sierrawireless.com and aliases
SW (French SIMs) - SMS
Operational
SMS traffc to/from French Sierra Wireless SIM cards with French numbers (+33)
SW (French SIMs) - Voice
Operational
Voice calls to/from French Sierra Wireless SIM cards with French numbers (+33)
Telia (Swedish SIMs) - Data
Operational
GPRS traffic to/from Swedish Telia SIM cards with Swedish numbers (+46) - APNs maingate.telia.se, maingatelan.telia.se, mgmbb.tmhlan3, mg500mb.tmhlan7, mg5gb.tmhlan1 and broadband.sierrawireless.com
Telia (Swedish SIMs) - SMS
Operational
SMS traffic to/from Swedish Telia SIM cards with Swedish numbers (+46)
Telia (Swedish SIMs) - Voice
Operational
Voice calls to/from Swedish Telia SIM cards with Swedish numbers (+46)
Telia (Swedish SIMs) - CSD
Operational
CS data calls to/from Swedish Telia SIM cards with Swedish numbers (+46)
Communication Server GSM Data
Operational
CSD / GSM Data calls (HTTP API)
Communication Server Dialog
Operational
CSD / GSM Data calls (HTTP API)
IP Connect CSD
Operational
CSD / GSM Data calls with fixed IP
MVR (Managed VPN Router)
Operational
VPN router administrated by Sierra/Maingate
SMS Connect
Operational
SMS service for outgoing and incoming SMS traffic
Virtual Modem
Operational
Virtual CSD / GSM Data calls
Communication Server Broadcast
Operational
SMS broadcast service
Email2SMS
Operational
Email to SMS service
iGate 3.0
Operational
SMS gateway service (HTTP GET or HTTP POST), for outgoing and incoming SMS
iGate MMS
Operational
MMS gateway service, for outgoing and incoming MMS
iGate SMS
Operational
SMS gateway service, for outgoing and incoming SMS
iSMSC
Operational
SMS gateway service (SMPP), for outgoing SMS
ALMS
Operational
UI
Operational
ALMS graphical user interface for the North American instance
API
Operational
ALMS Web Services API for the North American instance
Device Front end
Operational
AirVantage Device frontend on the North American instance, in charge of interactions with devices
VPN Concentrators
Operational
ALMS VPN end points
Reporting (ARA)
Operational
ALMS ARA report generation infrastructure
Managed Connectivity Services
Under Maintenance
Devices
Operational
Airlink Gateway Hardware
iMaestro Platform
Operational
Platform to manage your devices and connectivity
Connectivity
Under Maintenance
Carrier Network
AirLink Mobility Manager
Operational
AMM02
Operational
AMM03
Operational
AMM04
Operational
AMM05
Operational
AMM06
Operational
AMM07
Operational
AMM08
Operational
AMM09
Operational
AMM10
Operational
AMM11
Operational
AMM50
Operational
AMM51
Operational
AMM52
Operational
AMM81
Operational
AMM82
Operational
AMM84
Operational
AMM86
Operational
AMM87
Operational
AMM88
Operational
AMM89
Operational
AMM90
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Semtech/Sierra Wireless Planned Activity - Packet Gateway (PGW) Upgrade In LSP Data Center (GNOC-3776)
Oct 2, 2023 13:00-15:00 UTC
This notification is to inform you that Semtech/Sierra Wireless will perform a maintenance activities to upgrade the Packet Gateway (PGW) platform in our Lithia Springs (LSP) Data Center. This activity, as part of our network lifecycle management process, will improve security and efficiency of the network and aligns with our commitment to provide best in class services to our customers.
Impact:
During this activity, no impact to services is expected.
Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Sep 25, 2023 - 17:07 UTC
Impact:
During this activity, no impact to services is expected.
Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Sep 25, 2023 - 17:07 UTC
Semtech\Sierra Wireless Packet Gateway (PGW) Maintenance in VTY Data Center (GNOC-3687)
Oct 5, 2023 11:00-13:00 UTC
This notification is to inform you that Semtech\Sierra Wireless will perform a planned maintenance activity on our Vitry (VTY) Data Center Packet Gateway (PGW). This activity, as part of our network lifecycle management process, will improve security and efficiency of the network and aligns with our commitment to provide best in class services to our customers.
Impact:
During this activity, no impact to services is expected. In the event of an unplanned result, some customers may see a short data sessions drop and recovery.
Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Sep 12, 2023 - 20:04 UTC
Impact:
During this activity, no impact to services is expected. In the event of an unplanned result, some customers may see a short data sessions drop and recovery.
Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Sep 12, 2023 - 20:04 UTC
Partner Carrier Planned Maintenance Activity (GNOC-3803)
Oct 10, 2023 22:00 - Oct 11, 2023 02:00 UTC
Our Partner Carrier will perform a software upgrade in their Kristianstad, Sweden Data Center. As part of their network lifecycle management process, this work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.
Impact:
Some customers may experience a 30 second interruption during this activity.
Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Sep 26, 2023 - 14:09 UTC
Impact:
Some customers may experience a 30 second interruption during this activity.
Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Sep 26, 2023 - 14:09 UTC
Semtech/Sierra Wireless Planned Activity - Packet Gateway (PGW) Upgrade In FKT Data Center (GNOC-3778)
Oct 11, 2023 13:00-15:00 UTC
This notification is to inform you that Semtech/Sierra Wireless will perform a maintenance activities to upgrade the Packet Gateway (PGW) platform in our Frankfurt (FKT) Data Center. This activity, as part of our network lifecycle management process, will improve security and efficiency of the network and aligns with our commitment to provide best in class services to our customers.
Impact:
During this activity, no impact to services is expected.
Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Sep 26, 2023 - 15:49 UTC
Impact:
During this activity, no impact to services is expected.
Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Sep 26, 2023 - 15:49 UTC