Update - Our Partner Carrier identified the ongoing issue with the TDC Denmark network as due to the outage between their signaling carrier. We continue treating this as a high-priority incident with our Partner Carrier. Our Partner Carrier is working to resolve this as soon as possible. The estimated time of restoration remains unknown at this time.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.

Jul 13, 2024 - 03:03 UTC
Identified - Our Partner Carrier identified the ongoing issue with the TDC Denmark network as due to the outage between their signaling carrier. We have escalated this as a high-priority incident with our Partner Carrier. They are working to resolve this as soon as possible.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.

Jul 13, 2024 - 01:01 UTC
Update - We are still experiencing an issue with TDC Denmark. We have escalated this as a high priority incident with our Partner Carrier. They are working to resolve this as soon as possible.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.

Jul 13, 2024 - 00:09 UTC
Update - We are still experiencing an issue with TDC Denmark. We have escalated this as a high priority incident with our Partner Carrier. They are working to resolve this as soon as possible.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.

Jul 12, 2024 - 23:15 UTC
Update - We are still experiencing an issue with TDC Denmark. We have escalated this with our Partner Carrier and they are working to resolve this as soon as possible.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.

Jul 12, 2024 - 20:29 UTC
Investigating - A disruption in a partner’s network may be causing some Semtech customers to experience delays in using their services in Denmark. We have discovered that TDC Denmark is experiencing an outage. Our Partner Carrier has been engaged to determine the cause of the issue.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.

Jul 12, 2024 - 18:04 UTC
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Degraded Performance
Data (NA) ? Degraded Performance
Data (EU) ? Degraded Performance
SMS ? Degraded Performance
Voice ? Degraded Performance
USSD ? Degraded Performance
SW Essentials1 Degraded Performance
Data ? Degraded Performance
SMS ? Degraded Performance
Voice ? Degraded Performance
USSD ? Operational
SW Essentials2 Degraded Performance
Data ? Degraded Performance
SMS ? Degraded Performance
Voice ? Degraded Performance
USSD ? Degraded Performance
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Degraded Performance
Network Connectivity ? Operational
Data ? Degraded Performance
SMS ? Degraded Performance
USSD ? Degraded Performance
Voice ? Degraded Performance
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Semtech will perform a planned maintenance to upgrade the AWS Relational Database Service (RDS) MySQL databases. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Impact: During this activity, customers will face service disruptions listed below, that individually will last a few minutes:
-In the user interface or API, recent usage records might be visible with 5 to 10 min delay
-Alerts based on usage consumption might be triggered with 5 to 10 min delay
-No usage record will be lost

Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance. We apologize for any inconvenience this may cause.

Posted on Jul 01, 2024 - 15:34 UTC
Past Incidents
Jul 13, 2024

Unresolved incident: Service Impairment Notification for Customers in Denmark using TDC Denmark (GNOC-5735).

Jul 12, 2024
Resolved - Our monitoring systems show that the network has stabilized and service key performance indicators have returned to normal levels. We will continue to monitor but are changing the status to resolved at this time.

NOTE: Devices roaming on TDC Denmark may observe service impact by an ongoing incident at the MNO. See Service Impairment Notification for Customers in Denmark using TDC Denmark (GNOC-5735) for additional information.

Jul 12, 20:44 UTC
Update - We have seen significant improvement since the corrective action was taken, but our KPIs have not completely returned to normal levels. We are continuing to monitor.
Jul 12, 18:26 UTC
Update - Our Partner Carrier has taken corrective action to resolve the issue. We are beginning to see improvement.

We will provide an update as soon as we have additional information.

Jul 12, 15:11 UTC
Identified - Our Partner Carrier has identified the cause of the issue and is working to resolve this as soon as possible.

Impact: Data, SMS, Voice.

We will provide an update as soon as we have additional information.

Jul 12, 14:04 UTC
Update - We are continuing to investigate the issue. We will provide an update as soon as we have more information.
Jul 12, 12:13 UTC
Investigating - Semtech is experiencing service disruption that may affect the services listed below. Customers may be experiencing delays in 2G/3G/4G network in  establishing services. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.
 
Impact:  Data, SMS, Voice. We are investigating to determine the scope of the impact. We will provide an update as soon as we have additional information.

Jul 12, 10:12 UTC
Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Jul 10, 18:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 15:56 UTC
Investigating - Semtech is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We are investigating to determine the scope of the impact. We will provide an update as soon as we have additional information.

Jul 10, 15:21 UTC
Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 11:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 09:53 UTC
Update - We are continuing to investigate the issue. We will provide an update as soon as we have additional information.
Jul 9, 07:49 UTC
Investigating - Semtech is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We are investigating to determine the scope of the impact. We will provide an update as soon as we have additional information.

Jul 9, 05:54 UTC
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Resolved - This incident has been resolved.
Jul 3, 16:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 14:01 UTC
Update - We are continuing to investigate the issue. We will provide an update as soon as we have additional information.
Jul 3, 12:04 UTC
Investigating - Semtech is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We are investigating to determine the scope of the impact. We will provide an update as soon as we have additional information.

Jul 3, 09:59 UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 07:40 UTC
Verifying - Our Partner Carrier have completed this maintenance activity. Global NOC are currently monitoring to ensure stability. We will complete this maintenance after our monitoring period.
Jul 3, 05:34 UTC
Update - Our Partner Carrier has encountered an unexpected problem during the maintenance. This maintenance has been extended by 1 hour.

End Time: 2024-07-03 5:00 UTC

Impact:
No service impact is expected due to geo-redundant architecture. To reduce the impact, the activity will be performed on one server at the time and only the traffic transit over that node will be impacted. During the restarts other servers will handle traffic normally without any disruption.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Jul 3, 03:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 UTC
Scheduled - Our Partner Carrier will perform a maintenance to upgrade their Virtual Resources & Software (ORS GEO infrastructure) . This Activity is intended to prevent a service disruption. It will increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact:
No service impact is expected due to geo-redundant architecture. To reduce the impact, the activity will be performed on one server at the time and only the traffic transit over that node will be impacted. During the restarts other servers will handle traffic normally without any disruption.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Jun 26, 15:14 UTC
Jul 2, 2024
Resolved - Our Partner Carrier has confirmed the cause of the disruption was due to their scheduled maintenance starting an hour earlier than expected. We are considering this incident resolved.
Jul 2, 23:22 UTC
Investigating - Semtech is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We are investigating to determine the scope of the impact. We will provide an update as soon as we have additional information.

Jul 2, 20:36 UTC
Resolved - This incident has been resolved.
Jul 2, 12:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 10:03 UTC
Investigating - Semtech is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We are investigating to determine the scope of the impact. We will provide an update as soon as we have additional information.

Jul 2, 08:02 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 08:45 UTC
Update - Semtech has rescheduled maintenance for the following date.

Start time: 2024-07-02 08:30 UTC

End time: 2024-07-02 11:30 UTC

Jul 1, 07:14 UTC
Scheduled - Semtech will conduct a maintenance activity with our partner carrier to migrate 2G/3G traffic . This activity will improve network resiliency for our valued customers.

Impact: During this scheduled activity, our engineers will be working to ensure minimal impact to services. Some Essentials1 devices may experience a brief disruption of establishment of services.

Other Information: Semtech Global NOC will be actively monitoring and prepared to quickly engage our partner if any unexpected service impact is observed during the activity. Notification will be sent before and after completion of the maintenance

Jun 28, 03:19 UTC
Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Jun 29, 23:44 UTC
Update - Semtech signaling KPIs continue to show improvement as Syniverse has taken incremental steps toward a final resolution. The systems are recovering to normal over time. Semtech will continue working with Syniverse to ensure stability.

We will continue monitoring and consider this resolved if no further impacts are observed during our monitoring period.

Jun 29, 12:24 UTC
Update - Semtech signaling KPIs continue to show improvement as Syniverse has taken incremental steps toward a final resolution. The systems are recovering to normal over time. Semtech will continue working with Syniverse to ensure stability.

We will continue monitoring and consider this resolved if no further impacts are observed during our monitoring period.

Jun 29, 08:18 UTC
Monitoring - Semtech signaling KPIs continue to show improvement as Syniverse has taken incremental steps toward a final resolution. The systems are recovering to normal over time. Semtech will continue working with Syniverse to ensure stability.

We will continue monitoring and consider this resolved if no further impacts are observed during our monitoring period.

Jun 29, 04:18 UTC
Update - Semtech signaling KPIs continue to show improvement as Syniverse takes incremental steps toward a final resolution. The systems are recovering over time due to the nature of the event.

Impact: Although we are seeing improvement for AT&T, Verizon, and Rogers, we still have an issue with T-Mobile. Connectivity customers may still experience delays in establishing Data, SMS, Voice, and USSD services.

Jun 29, 02:03 UTC
Update - Semtech signaling KPIs continue to show improvement as Syniverse takes incremental steps toward a final resolution. The systems are recovering over time due to the nature of the event.

Impact: Although we are seeing improvement for AT&T, Verizon, and Rogers, we still have an issue with T-Mobile. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services.

Jun 29, 00:03 UTC
Update - Semtech signaling KPIs continue to show improvement as Syniverse takes incremental steps toward a final resolution. The systems are recovering over time due to the nature of the event.

Impact: Although we are seeing improvement for AT&T, Verizon and Rogers, we still have an issue with T-Mobile. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services.

Jun 28, 22:03 UTC
Update - Semtech continues to see improvement but signaling KPIs are not yet back to normal. The systems are continuing to recover over time due to the nature of the event.

Impact: Although we are seeing improvement for AT&T, Verizon and Rogers, we still have an issue with T-Mobile. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services.

Jun 28, 20:05 UTC
Update - Semtech continues to see improvement but signaling KPIs are not yet back to normal. The systems are continuing to recover over time due to the nature of the event.

Impact: Although we are now seeing improvement for AT&T, Verizon and Rogers, we still have an issue with T-Mobile. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services.

Jun 28, 18:04 UTC
Update - Semtech continues to see improvement but signaling KPIs are not yet back to normal. The systems are continuing to recover over time due to the nature of the event.

Impact: Although we are now seeing improvement for AT&T, Verizon and Rogers, we still have an issue with T-Mobile. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services.

Jun 28, 16:01 UTC
Update - Semtech continues to see improvement but signaling KPIs are not yet back to normal. The systems are continuing to recover over time due to the nature of the event.

Impacted MNOs include T-Mobile, AT&T, Verizon, and Rogers in North America. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services. Devices on T-Mobile US and Rogers Canada are experiencing the most significant impact.

Jun 28, 14:04 UTC
Update - Semtech GNOC continues to see improvements but, signaling KPIs are not yet completely back to normal. The systems are continuing to recover over time due to the nature of the event.

Impacted MNOs include T-Mobile, AT&T, and Verizon in North America. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services.

Jun 28, 12:08 UTC
Update - We are still observing the continued issues in network and our carrier partner is currently engaged for the fix. We will keep updating with status.

Impacted MNOs include T-Mobile, AT&T, and Verizon in North America. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services.

Jun 28, 08:29 UTC
Update - Syniverse is continuing to make progress with peers related to increased timeouts and they are continuing to see improvements across multiple operators however, some operators are continuing to experience issues. The systems are continuing to recover over time due to the nature of the event.

Impacted MNOs include T-Mobile, AT&T, and Verizon in North America. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services.

Jun 28, 06:13 UTC
Update - Syniverse continues to make progress and see improvements, although signaling KPIs are not yet back to normal. The systems are continuing to recover over time due to the nature of the event.

Impacted MNOs include T-Mobile, AT&T, and Verizon in North America. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services. LPWA device connectivity is also impacted.

We will provide further updates as they become available.

Jun 28, 04:04 UTC
Update - Syniverse continues to diligently pursue stabilization and has seen performance improvements, although signaling KPIs are not yet back to normal. The systems are continuing to recover over time due to the nature of the event.

Impacted MNOs include T-Mobile, AT&T, and Verizon in North America. Connectivity customers may experience delays in establishing Data, SMS, Voice, and USSD services. LPWA device connectivity is also impacted.

We will provide further updates as they become available.

Jun 28, 02:03 UTC
Update - Syniverse continues to diligently pursue stabilization and has seen performance improvements, although signaling KPIs are not yet back to normal. The systems are continuing to recover over time due to the nature of the event.

Impacted MNOs include T-Mobile, AT&T, and Verizon. Connectivity customers may experience delays in establishing Data, SMS, Voice and USSD services. LPWA device connectivity is also impacted.

We will provide further updates as they become available.

Jun 28, 00:03 UTC
Update - Syniverse is continuing to take corrective action steps to resolve this issue. We have seen some intermittent improvement, but signaling Key Performance Indicators (KPIs) are not yet back to normal.

Impacted MNOs include T-Mobile, AT&T, and Verizon. Connectivity customers may experience delays in establishing Data, SMS, Voice and USSD services.

We will provide further updates as they become available.

Jun 27, 21:45 UTC
Update - Syniverse is continuing to take corrective action steps to resolve this issue. We have seen some intermittent improvement, but signaling Key Performance Indicators (KPIs) are not yet back to normal.

Impacted MNOs include T-Mobile, AT&T, and Verizon. Connectivity customers may experience delays in establishing Data, SMS, Voice and USSD services.

We will provide further updates as they become available.

Jun 27, 18:51 UTC
Update - Syniverse is continuing to take corrective action steps to resolve this issue. We have seen some intermittent improvement, but signaling Key Performance Indicators (KPIs) are not yet back to normal.

Impacted MNOs include T-Mobile, AT&T, and Verizon. Connectivity customers may experience delays in establishing Data, SMS, Voice and USSD services.

We will provide further updates as they become available.

Jun 27, 16:36 UTC
Update - Syniverse, a major US Signaling Provider has reported confirmed signaling congestion in their network which is impacting domestic and international roaming traffic. Impacted MNOs include T-Mobile, AT&T, and Verizon.

They are taking corrective action to resolve and improvement is noted. We will provide further updates as they become available.

Connectivity customers may experience delays in establishing data, SMS, Voice and USSD services.

Jun 27, 13:46 UTC
Update - Semtech/Sierra Wireless has discovered that AT&T Mobility & T-Mobile are experiencing a network disturbance in North America. Customer devices using AT&T Mobility & T-Mobile services have the potential to experience mobile network issues ranging from a degradation in registration & user may face delay in data session for 2G/3G and LTE (4G) .

Our Provider and Semtech/Sierra engineers have identified the cause and implementing the corrective actions. We are working with the partner carrier to resolve this asap.

Jun 27, 10:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 27, 08:34 UTC
Investigating - Semtech/Sierra Wireless has discovered that AT&T Mobility & T-Mobile are experiencing a network disturbance in North America. Customer devices using AT&T Mobility & T-Mobile services have the potential to experience mobile network issues ranging from a degradation in registration & user may face delay in data session for 2G/3G and LTE (4G) .

AT&T & T-Mobile are investigating to determine the cause. Our engineers are working with the partner carrier to resolve this as soon as possible.

Jun 27, 06:32 UTC