All Systems Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM05 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Posted on Oct 21, 2024 - 22:36 UTC
This notice is to inform you that we will be performing a front-end Firewall upgrade requiring rebooting in one of our Geo-redundant data centers. This scheduled maintenance may affect SMS, USSD, and EU AirVantage services. The full list of affected services can be found below. As part of our network lifecycle management process, this activity is needed to further increase reliability and improve the resiliency of services provided to our valued customers.


Impact: Affected customers may experience service disruptions in AirVantage (EU) operations and provisioning, SMS, and USSD. Efforts were made to minimize downtime - During the activity service disruption should not be more than 15 minutes.


Other Information: Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent before and after the completion of the activity.

Posted on Oct 31, 2024 - 17:34 UTC
Our Partner Carrier will be performing maintenance on its ORS GEOREDUNDANT PLATFORM - DUAL IMSI SERVICE. SRS instance restart is needed and will executed one server at time and others will handle traffic normal without any disrupt to minimize service impact. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Posted on Nov 07, 2024 - 10:40 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM07 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Posted on Oct 21, 2024 - 22:50 UTC
Past Incidents
Nov 11, 2024

No incidents reported today.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 UTC
Scheduled - Our Partner Carrier will conduct a load/stress test within its United States data center. This maintenance activity may cause temporary disturbances or delays in SMS services in the US region only. The carrier’s goal is to test and evaluate the efficiency of its systems under load. The partner has taken measures to minimize the impact on the customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during testing.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Oct 27, 19:33 UTC
Nov 6, 2024
Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Nov 6, 21:01 UTC
Monitoring - Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
Nov 6, 19:00 UTC
Update - Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.

Nov 6, 17:30 UTC
Investigating - Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information

Nov 6, 16:11 UTC
Nov 5, 2024
Completed - The scheduled maintenance has been completed.
Nov 5, 14:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 13:02 UTC
Scheduled - Our Partner Carrier has notified us that they will be performing an emergency maintenance activity. It will increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact:
During the scheduled activity no service impact is expected. However, in the event of a impact, Partner Carrier will be blocking this activity immediately.

Other Information:
We apologize for the short notice and any inconvenience this may cause. Semtech will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Nov 5, 12:45 UTC
Nov 4, 2024
Completed - The scheduled maintenance has been completed.
Nov 4, 21:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 17:01 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance on the iGate 3.0 SMS infrastructure on the Maingate platform. This work will enhance network resiliency and efficiency, aligning with our commitment to providing best-in-class services. A full list of affected services can be found below.

Impact: During the maintenance, we expect up to 30 minutes of downtime for both outgoing and incoming iGate 3.0 SMS messages, as well as access to the SMS containers. All other Maingate SMS services will remain unaffected.

Other Information: Semtech engineers will actively monitor the network infrastructure during this activity.
Notifications will be sent before and after the completion of the maintenance.

Oct 22, 19:07 UTC
Resolved - This incident has been resolved.
Nov 4, 14:46 UTC
Update - Our engineers identified the cause and implemented corrective actions. Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
• Affected: During the incident customers may have experienced delays in provisioning operations and failures in SMS and USSD services.

Nov 4, 13:51 UTC
Monitoring - Our engineers have identified the cause and have implemented corrective actions. Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 4, 13:12 UTC
Identified - We have identified the issue on the AirVantage EU platform. Customers may continue to notice delays in provisioning services, SMS and USSD. Our engineering team performing a fix to resolve the issue and restore normal service.

Impact:
• Affected: Delays in provisioning operations, SMS and USSD.

Further updates will be provided as soon as more information becomes available.

Nov 4, 12:10 UTC
Update - We are continuing to experience service degradation on the AirVantage EU platform. Customers may continue to notice delays in provisioning services. Our engineering team continues actively working to resolve the issue and restore normal service.

Impact:
• Affected: Delays in provisioning operations, SMS and USSD.

Further updates will be provided as soon as more information becomes available.

Nov 4, 11:21 UTC
Investigating - We are currently experiencing a service degradation on the AirVantage EU platform. Customers may notice delays in provisioning services. Our engineering team is actively working to resolve the issue and restore normal service.

Impact:
• Affected: Delays in Provisioning operations.

Further updates will be provided as soon as more information becomes available.

Nov 4, 10:40 UTC
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Nov 1, 21:13 UTC
Monitoring - Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 1, 19:03 UTC
Identified - Our carrier partner has identified an issue with their network and we are starting to see some improvement at this time.

No ETR is available at this time. We will provide an update as soon as we have additional information

Nov 1, 18:06 UTC
Update - We are continuing to investigate this issue.
Nov 1, 16:07 UTC
Update - Semtech is still experiencing a signaling disruption that may affect the services listed below. Network registration may be taking longer than expected for customers. As quickly as possible, our engineering team is working to fix this.
Potential impact: Delays in establishing voice, SMS, data, and USSD services may occur on affected devices. The extent of the impact is still being investigated.

No ETR is available at this time. We will provide an update as soon as we have additional information

Nov 1, 14:33 UTC
Investigating - Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information

Nov 1, 12:57 UTC
Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024
Resolved - This incident has been resolved.
Oct 29, 15:49 UTC
Monitoring - Our Engineers have identified the cause and have implemented corrective actions. Semtech Engineers are observing significant improvement. However, we are still keeping it under observation & currently monitoring it to ensure stability. We will keep sharing an update soon.
Oct 29, 12:57 UTC
Investigating - Semtech is currently experiencing a service degradation on the AirVantage platform , impacting the transmission of usage records.
Subscribed customers may notice delays in data push services related to connectivity usages, as well as in alerts based on these usage records. Our engineering team is actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available.

Impact:
Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Oct 29, 10:10 UTC
Oct 28, 2024
Completed - The scheduled maintenance has been completed.
Oct 28, 15:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 13:29 UTC
Scheduled - This notice is to inform you that we will be performing scheduled infrastructure maintenance on the AirVantage platform. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience 3 to 11 min of downtime. Customers will not be able to send or receive outgoing and incoming SMS messages deliveries.

Other Information: Semtech Engineers will be actively monitoring the network during the network infrastructure activity. Notifications will be sent before and after completion of the maintenance.

Oct 14, 11:36 UTC