All Systems Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
90 days ago
100.0 % uptime
Today
Network Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Data ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
USSD ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
VoLTE ? Operational
90 days ago
100.0 % uptime
Today
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - Semtech has rescheduled maintenance for the following date next week.

Start time: 2024-06-27 11:30 UTC
End time: 2024-06-27 16:00 UTC

Jun 20, 2024 - 16:47 UTC
Scheduled - Semtech will conduct a maintenance activity with our partner carrier to migrate 2G/3G traffic . This activity will improve network resiliency for our valued customers.

Impact: During this scheduled activity, our engineers will be working to ensure minimal impact to services. Some Essential 1 devices may experience a brief disruption of establishment of services.

Other Information: Semtech Global NOC will be actively monitoring and prepared to quickly engage our partner if any unexpected service impact is observed during the activity. Notification will be sent before and after completion of the maintenance

Jun 17, 2024 - 20:32 UTC
Past Incidents
Jun 23, 2024

No incidents reported today.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Jun 19, 04:15 UTC
Monitoring - Semtech has been observing improvements on our network. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Jun 19, 02:09 UTC
Investigating - Semtech is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in network registration and establishing data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We are still investigating to determine the scope of the impact.

No ETR is available at this time. We will provide an update as soon as we have additional information.

Jun 19, 00:27 UTC
Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Jun 14, 22:15 UTC
Monitoring - Our monitoring systems show that KPIs have returned to normal pre-incident levels. Our Partner Carrier has verified they have taken the necessary corrective actions to resolve the issue. We will continue to monitor for a period of time to ensure the issue is completely resolved.
Jun 14, 18:43 UTC
Update - We are seeing significant improvement, although our KPIs are not yet back to normal pre-incident levels. Customers using the Essentials 1 offer may be experiencing delays in establishing services. We are continuing to work with our Partner Carrier to resolve this as soon as possible.

Impact: Data, SMS, Voice.

No ETR is available at this time. We will provide an update as soon as we have additional information.

Jun 14, 16:27 UTC
Update - Semtech/Sierra Wireless is beginning to see improvement and a return to normal signaling. Some customer devices may still be experiencing delays in network registration and establishing data sessions. We are working with our Partner Carrier to resolve this as soon as possible.

Impact: Data, SMS, Voice.

No ETR is available at this time. We will provide an update as soon as we have additional information.

Jun 14, 14:35 UTC
Investigating - Semtech/Sierra Wireless is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in network registration and establishing data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We are still investigating to determine the scope of the impact.

No ETR is available at this time. We will provide an update as soon as we have additional information.

Jun 14, 12:44 UTC
Completed - The scheduled maintenance has been completed.
Jun 14, 05:27 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:34 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect services on the iMaestro platform. This upcoming maintenance operation is critical to iMaestro system's security and integrity. Due to recently identified vulnerabilities, we will be applying essential security patches to the iMaestro servers.

The security patches address vulnerabilities that could potentially be exploited, leading to unauthorized access, data breaches, or other malicious activities. It is imperative to apply these updates promptly to ensure our systems remain secure and compliant with our security policies.

Impact:
During the maintenance window, there may be intermittent disruptions to iMaestro platform. We are taking steps to minimize downtime and will ensure that all systems are tested thoroughly before bringing them back online.

Other Information:
The Global NOC and Semtech/Sierra Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your cooperation in maintaining the security of our infrastructure. Your understanding and support are crucial in this matter.

May 29, 15:37 UTC
Jun 13, 2024

No incidents reported.

Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 15:55 UTC
Monitoring - A disruption in a partner’s network may have caused some Semtech customers to experience delays in using their services. This occurred approximately between 2024-06-12 09:45 – 10:18 UTC. Our partner was engaged to determine what resolved the issue.

Impact potential:
• Delays in attaching to the network: Customers may have experienced delays in 2G/3G/4G network registration and establishing SMS/Voice/USSD services and Data sessions.
• Current Data sessions were not impacted, however there may have been delays in establishing new Data sessions.

Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

We will provide an update as soon as we have additional information.

Jun 12, 11:53 UTC
Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - We have been monitoring since corrective actions were taken by the partner carrier and have observed no additional impacts. The partner’s mobile network has returned to normal KPI levels and remained stable since 2024-06-06 11:52 UTC. We are considering this issue resolved at this time.
Jun 10, 18:39 UTC
Monitoring - Our Partner Carrier were experiencing a network disruption affecting the delays in establishing new data sessions. Our Provider and Semtech/Sierra engineers have identified the cause and have implemented corrective actions.

Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

We will provide an update as soon as we have additional information.

Jun 10, 10:33 UTC
Update - Corrective actions are still being implemented by the partner to address the issue. Our engineers have observed significant improvements in the partner’s mobile network since 2024-06-06 11:52 UTC. We remain engaged with the partner as our engineers closely monitor to ensure progress and network stability.

Potential Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

We will provide an update as soon as we have additional information.

Jun 9, 22:16 UTC
Update - Corrective actions are still being implemented by the partner to address the issue. Our engineers have observed significant improvements in the partner’s mobile network since 2024-06-06 11:52 UTC. We remain engaged with the partner as our engineers closely monitor to ensure progress and network stability.

Potential Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

We will provide an update as soon as we have additional information.

Jun 9, 10:13 UTC
Update - Corrective actions are still being implemented by the partner to address the issue. Our engineers have observed significant improvements in the partner’s mobile network since 2024-06-06 11:52 UTC. We remain engaged with the partner as our engineers closely monitor to ensure progress and network stability.

Potential Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

We will provide an update as soon as we have additional information.

Jun 8, 22:13 UTC
Update - Corrective actions are still being implemented by the partner to address the issue. Our engineers have observed significant improvements in the partner’s mobile network since 2024-06-06 11:52 UTC. We remain engaged with the partner as our engineers closely monitor to ensure progress and network stability.

Potential Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

We will provide an update as soon as we have additional information.

Jun 8, 09:19 UTC
Update - Corrective actions are still being implemented by the partner to address the issue. Our engineers have observed significant improvements in the partner’s mobile network since 2024-06-06 11:52 UTC. We remain engaged with the partner as our engineers closely monitor to ensure progress and network stability.

Potential Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

We will provide an update as soon as we have additional information.

Jun 7, 21:19 UTC
Update - Corrective actions are been already taken by the partner to resolve the issue. Our engineers have observed significant improvements in the partner’s mobile network since 2024-06-06 11:52 UTC. We are still remain engaged with the partner as our engineers closely monitor to ensure progress and network stability.

Potential Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

We will provide an update as soon as we have additional information.

Jun 7, 08:36 UTC
Identified - Corrective actions are being taken by the partner to address the issue. Our engineers have observed significant improvements in the partner’s mobile network since 2024-06-06 11:52 UTC. We remain engaged with the partner as our engineers closely monitor to ensure progress and network stability.

Potential Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

We will provide an update as soon as we have additional information.

Jun 6, 19:51 UTC
Update - Our Partner Carrier is still experiencing a disruption in their network which may be affecting the Semtech services. Escalations have been made and the Carrier partner is engaged to fix the issue. The partner’s upper management team is working with our teams to expedite a resolution. Our engineers are observing gradual improvements that are trending in the right direction toward normal KPI levels. No ETR is currently available.

Impact: A small subset of customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

Since the partner’s current sub-optimal mobile network conditions have low exposure risks to production traffic. We will provide an update as soon as we have additional information.

Jun 6, 08:58 UTC
Update - Our partner’s network continues to experience a disruption which may be affecting Semtech services. Escalations have been made and the partner is engaged to fix the issue. The partner’s upper management team is working with our teams to expedite a resolution. Our engineers are observing gradual improvements that are trending in the right direction toward normal KPI levels. No ETR is currently available.

Impact: A small subset of customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

Since the partner’s current sub-optimal mobile network conditions have low exposure risks to production traffic. The next periodic will be in approximately 12 hours, or as soon as additional information is acquired.

Jun 5, 20:49 UTC
Update - Disruption in partner carrier network that may be affecting Semtech/Sierra Wireless services continues. Semtech/Sierra Wireless continues working with our partner carrier for resolution.

Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

No ETR is currently available, however, an update will be provided as soon as additional information is acquired

Jun 5, 04:01 UTC
Update - Our Partner Carrier is still experiencing a disruption in their network that may be affecting Semtech services. Escalations have been made and the partner is engaged to resolve the issue.

Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

No ETR is currently available, however, an update will be provided as soon as additional information is acquired

Jun 4, 20:15 UTC
Update - Still Disruption is affecting Semtech/Sierra Wireless services persist with our partner carrier. The Semtech/Sierra Wireless continues working with our partner carrier for resolution.

Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

No ETR is currently available, however, an update will be provided as soon as additional information is acquired

Jun 4, 14:43 UTC
Update - Still Disruption is affecting Semtech/Sierra Wireless services persist with our partner carrier. Semtech/Sierra Wireless continues working with our partner carrier for resolution.

Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

No ETR is currently available, however, an update will be provided as soon as additional information is acquired

Jun 4, 09:09 UTC
Update - Disruption that is affecting Semtech/Sierra Wireless services persist with our partner carrier. Semtech/Sierra Wireless continues working with our partner carrier for resolution.

Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

No ETR is currently available, however, an update will be provided as soon as additional information is acquired

Jun 4, 03:58 UTC
Update - A disruption in a partner’s network may be affecting Semtech services. Escalations have been made and the partner is engaged to resolve the issue.

Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing some issues with SMS/Voice and data services. Current data sessions are not impacted, however there may be delays in establishing new data sessions.

No ETR is currently available, however, an update will be provided as soon as additional information is acquired

Jun 3, 22:53 UTC
Update - Our partner carrier is still experiencing a mobile network disruption that may be affecting Semtech/Sierra Wireless services listed below. The partner carrier has been engaged and we are working with their engineers toward a resolution. Customers using Orange SW Essentials5 IMSIs may observe issues with SMS, Voice, and 2G/3G/4G Data services. There are no issues with the current data sessions, however customers may face delays in establishing a new data session. There is no ETR is currently available. We will provide an update as soon as we have additional information.

Impact potential - Registration in 2G/3G/4G coverage. Customers using Orange SW Essentials5 devices may experience degradation or delays in establishing new Data session, network connectivity and SMS, USSD, Voice services. Existing or established active services will remain unaffected.

We will provide an update as soon as we have additional information.

Jun 3, 17:24 UTC
Update - Our partner carrier is experiencing a mobile network disruption that may be affecting Semtech/Sierra Wireless services listed below.
Customers who are in France may have issues with SMS, Voice, and 2G/3G/4G data services. There is no issue in the current data session, however customers may face delay in establishing a new data session.
We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact potential - Registration in 2G/3G/4G coverage . We are still investigating to determine the scope of the impact.
No ETR is available at this time. We will provide an update as soon as we have additional information

Jun 3, 14:52 UTC
Investigating - Our partner carrier is experiencing a mobile network disruption that may be affecting Semtech/Sierra Wireless services listed below.
Customers who are in France may have issues with SMS, Voice, and 2G/3G/4G data services. There is no issue in the current data session, however customers may face delay in establishing a new data session.
We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact potential - Registration in 2G/3G/4G coverage . We are still investigating to determine the scope of the impact.
No ETR is available at this time. We will provide an update as soon as we have additional information

Jun 3, 14:51 UTC
Jun 9, 2024