Status - Sierra Wireless Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Octave Operational

User Interface Operational

Platform API Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials5 Operational

90 days ago

99.96 % uptime

Today

Network Connectivity Operational

90 days ago

99.95 % uptime

Today

Data Operational

90 days ago

99.95 % uptime

Today

SMS Operational

90 days ago

99.95 % uptime

Today

USSD Operational

90 days ago

99.95 % uptime

Today

Voice Operational

90 days ago

99.95 % uptime

Today

VoLTE Operational

90 days ago

100.0 % uptime

Today

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

Netcom (Norwegian SIMs) - Data Operational

Netcom (Norwegian SIMs) - SMS Operational

Netcom (Norwegian SIMs) - Voice Operational

Netcom (Norwegian SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (ARA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM51 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Service Disruption Notification – Infrastructure Maintenance (GNOC-4944) Apr 29, 2024 08:00-16:00 UTC

This notice is to inform you that Semtech/Sierra will be performing scheduled maintenance hardening the network from security vulnerabilities. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Impact:
We do not anticipate any disruptions to service during the maintenance activity. Service disruptions will be minimized due to our geo-redundant infrastructure. However, there may be brief delays in establishing Data sessions, network connectivity, and retrieving Billing records.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Posted on Apr 11, 2024 - 16:44 UTC

Service Disruption Notification – Infrastructure Maintenance (GNOC-4945) Apr 30, 2024 08:00-16:00 UTC

Semtech\Sierra Wireless Planned Maintenance: Activity to Move IMaestro Platform Services to New Equipment (GNOC-5261) May 10, 2024 01:30-05:30 UTC

This notification is to inform you that Semtech\Sierra Wireless will perform a maintenance activity to move IMaestro Platform services to new equipment. This activity is needed to further increase the reliability and improve the resiliency of services provided to our valued customers.

Impact:
The IMaestro platform will be intermittently unavailable during the window, but no data will be lost.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Apr 23, 2024 - 13:29 UTC

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

Partner Carrier Planned Activity - Roaming Platforms Upgrade (GNOC-5196)

Completed - The scheduled maintenance has been completed.
Apr 25, 15:02 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 03:01 UTC

Scheduled - Our Partner Carrier will be performing a maintenance on its roaming platforms. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a short traffic interruption of only a few seconds during this activity.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Apr 8, 21:14 UTC

Apr 24, 2024

Partner Carrier Planned Activity - Software Upgrade on Their Packet Gateway. (GNOC-5291) - Cancelled

Completed - This notice is to inform you that our Partner Carrier has cancelled the maintenance to upgrade the software on their Packet Gateway.

A new notice will be published if this maintenance is rescheduled for a later date.
Apr 24, 22:09 UTC

Scheduled - Our Partner Carrier will be performing a maintenance to upgrade the software on their Packet Gateway. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
No impacted is expected due to redundancy

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Apr 23, 21:45 UTC

Partner Carrier Planned Activity - Roaming Platforms Upgrade (GNOC-5195)

Completed - The scheduled maintenance has been completed.
Apr 24, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:00 UTC

Apr 23, 2024

Partner Carrier Planned Activity - Roaming Platforms Upgrade (GNOC-5194)

Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Apr 23, 15:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 03:00 UTC

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

Partner Carrier Planned Activity - Infrastructure Upgrade (GNOC-5248)

Completed - The scheduled maintenance has been completed.
Apr 17, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:00 UTC

Scheduled - Our Partner Carrier will be performing a maintenance on its legacy hardware. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
During the activity, some customers may experience a few brief traffic interruptions in Voice services not to exceed 30 minutes.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Apr 16, 11:09 UTC

Partner Carrier ORS Platform Upgrade Maintenance Activity (GNOC-5219)

Completed - Our Partner Carrier has concluded their maintenance.
Apr 17, 00:31 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:01 UTC

Update - We have been informed by our Partner Carrier that they have extended their maintenance for an additional 1.5 hours.
We apologies for any inconvenience this may cause.
Apr 16, 15:42 UTC

Scheduled - Our Partner Carrier will perform a maintenance activity to upgrade their geo-redundant ORS platform. This activity will further increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Apr 10, 11:41 UTC

Apr 16, 2024

Semtech/Sierra Wireless Planned Activity - Maingate Fiber Replacements (GNOC-5228)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:32 UTC

Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect (list of services). The full list of affected services can be found below.

Impact:
Fibers replacing maintenance activities will be conducted in our data center. No impact is expected due to redundancy of our network. All services are supported by system redundancy.

Other Information:
A message will be sent before and upon completion of the maintenance.
Apr 14, 06:42 UTC

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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