Status - Sierra Wireless Status

All Systems Operational

Octave Operational

User Interface Operational

Platform API Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

UI (CAD) Operational

API (CAD) Operational

Device Front End (CAD) Operational

Data Push (CAD) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials5 Operational

Network Connectivity Operational

Data Operational

SMS Operational

USSD Operational

Voice Operational

VoLTE Operational

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

Netcom (Norwegian SIMs) - Data Operational

Netcom (Norwegian SIMs) - SMS Operational

Netcom (Norwegian SIMs) - Voice Operational

Netcom (Norwegian SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (AMR) Operational

Semtech Smart Connectivity (OOBM - GLOBAL) Operational

Semtech Carrier + Services (OOBM - NA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM51 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Partner Carrier - Planned Database Infrastructure (SMS) Maintenance in US Region (GNOC-5765) Aug 1, 2024 07:00-15:00 UTC

Our Partner Carrier will perform scheduled maintenance of its database infrastructure in US Region. This maintenance may cause temporary disturbances or delays in SMS services in US region only.

Impact: During this activity, brief disruptions in SMS traffic processing might occur for up to 15 minutes.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Jul 22, 2024 - 14:35 UTC

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Emergency Partner Carrier Maintenance Activity for Essentials1 Devices (GNOC-5775)

Completed - The scheduled maintenance has been completed.
Jul 23, 05:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:30 UTC

Scheduled - Our Partner Carrier will be performing emergency maintenance on its APP Servers. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-connection during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Jul 22, 18:06 UTC

Jul 22, 2024

Semtech AWS Relational Database Service (RDS) Upgrade (GNOC-5673)

Completed - The scheduled maintenance has been completed.
Jul 22, 08:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:09 UTC

Scheduled - Semtech will perform a planned maintenance to upgrade the AWS Relational Database Service (RDS) MySQL databases. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Impact: During this activity, customers will face service disruptions listed below, that individually will last a few minutes:
-In the user interface or API, recent usage records might be visible with 5 to 10 min delay
-Alerts based on usage consumption might be triggered with 5 to 10 min delay
-No usage record will be lost

Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance. We apologize for any inconvenience this may cause.
Jul 1, 15:34 UTC

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Semtech Impairment Notification for Xpress in North America (GNOC-5770)

Resolved - We have resolved the lingering issue with the 2 infrastructure servers and have observed no additional impacts since the earlier corrective actions were taken. We are considering this incident resolved at this time.
Jul 19, 21:57 UTC

Update - We are still working to resolve a lingering issue with 2 infrastructure servers. This involves an internal process and should not affect customer provisioning requests. We will continue to work to resolve all lingering issues before we consider this incident fully resolved.
Jul 19, 19:55 UTC

Update - We have discovered a lingering issue with 2 infrastructure servers during our monitoring period. This involves an internal process and should not affect customer provisioning requests. We will continue to work to resolve all lingering issues before we consider this incident fully resolved.
Jul 19, 17:14 UTC

Monitoring - Our engineers identified the cause for the service disruption and have taken the appropriate action to restore the infrastructure server nodes. Xpress SMS, API, and data push provisioning services are restored and web services are also restored and stable. The services are currently stable and we are monitoring the results.

Impact potential:
• Customers may have experienced service degradation or failures using Xpress SMS, API, and data push provisioning services.
• The provisioning user interface (UI) remained accessible, and ECC and Smart Connectivity services were unaffected.

We will provide an update as soon as we have additional information.
Jul 19, 12:03 UTC

Identified - Our engineers identified the cause for the service disruption and have begun restoring infrastructure server nodes one at a time. Xpress SMS, API, and data push provisioning services are restored and gradual improvements to web services are being observed. Our teams remain engaged on a technical bridge working toward a final resolution.

Impact potential:
• Customers may have experienced service degradation or failures using Xpress SMS, API, and data push provisioning services.
• The provisioning user interface (UI) remained accessible, and ECC and Smart Connectivity services were unaffected.

We will provide an update as soon as we have additional information.
Jul 19, 10:21 UTC

Investigating - Semtech is experiencing a service impairment affecting multiple infrastructure platforms. Our engineers are engaged on a technical bridge investigating signs of intermittent degradation to determine the scope and address the issue.

Impact potential:
Customers may be experiencing delays or degradation using Xpress services.

We will provide an update as soon as we have additional information.
Jul 19, 08:42 UTC

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Semtech Impairment Notification for SMS Service (GNOC-5753)

Resolved - This incident has been resolved.
Jul 16, 12:43 UTC

Monitoring - Semtech experienced an infrastructure issue affecting SMS services for all SW Advanced and Essentials subscriptions. Customers may have experienced delays in sending SMS messages. Semtech engineers were engaged immediately, and the issue was resolved.

Impact: Customers may have experienced delays in SMS message delivery.

We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after the monitoring period.
Jul 16, 10:42 UTC

Jul 15, 2024

No incidents reported.

Jul 14, 2024

Service Disruption Notification - Partner Carrier Signaling Degradation (GNOC-5741)

Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Jul 14, 09:48 UTC

Monitoring - Semtech monitoring KPIs are showing improvement as our Partner Carrier has taken corrective actions toward a resolution. Semtech will continue working with our Partner Carrier to ensure stability.

We will continue monitoring and consider this resolved if no further impacts are observed during our monitoring period.
Jul 14, 07:48 UTC

Update - Semtech is experiencing a signaling degradation that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. We have escalated this with our Partner Carrier to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We will provide an update as soon as we have additional information.
Jul 14, 07:10 UTC

Update - Semtech is experiencing a signaling degradation that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. We have escalated this with our Partner Carrier to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice.

We will provide an update as soon as we have additional information.
Jul 14, 05:10 UTC

Investigating - Semtech is experiencing a signaling degradation that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We are investigating to determine the scope of the impact. We will provide an update as soon as we have additional information.
Jul 14, 03:10 UTC

Jul 13, 2024

Service Impairment Notification for Customers in Denmark using TDC Denmark (GNOC-5735)

Monitoring - We continue to see significant improvement since the corrective action was taken. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Jul 13, 16:23 UTC

Update - We have seen significant improvement since the corrective action was taken, but our KPIs have not completely returned to normal levels. We are continuing to monitor.
Jul 13, 15:14 UTC

Update - Our Partner Carrier identified a traffic overloading issue in the TDC Denmark network. Our Partner Carrier has implemented a fix with TDC Denmark to resolve the traffic overload. We are now endeavoring to confirm the improvements to ensure all services are fully restored.

Impact potential: Customers may still experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions in Denmark intermittently.

We will provide an update as soon as we have additional information.
Jul 13, 11:04 UTC

Update - Our Partner Carrier identified a traffic overloading issue in the TDC Denmark network. Our Partner Carrier has implemented a fix with TDC Denmark to resolve the traffic overload issue. We are now endeavoring to confirm the improvements to ensure all services are fully restored.

Impact potential: Customers may still experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions in Denmark.

We will provide an update as soon as we have additional information.
Jul 13, 09:03 UTC

Update - Our Partner Carrier identified the ongoing issue with the TDC Denmark network as due to the outage with their signaling carrier. We continue treating this as a high-priority incident with our Partner Carrier. Our Partner Carrier is working to resolve this matter as soon as possible. We are also endeavoring to provide the estimated time of restoration at this time.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions in Denmark.

We will provide an update as soon as we have additional information.
Jul 13, 07:03 UTC

Update - Our Partner Carrier identified the ongoing issue with the TDC Denmark network as due to the outage between their signaling carrier. We continue treating this as a high-priority incident with our Partner Carrier. Our Partner Carrier is working to resolve this as soon as possible. The estimated time of restoration remains unknown at this time.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.
Jul 13, 03:03 UTC

Identified - Our Partner Carrier identified the ongoing issue with the TDC Denmark network as due to the outage between their signaling carrier. We have escalated this as a high-priority incident with our Partner Carrier. They are working to resolve this as soon as possible.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.
Jul 13, 01:01 UTC

Update - We are still experiencing an issue with TDC Denmark. We have escalated this as a high priority incident with our Partner Carrier. They are working to resolve this as soon as possible.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.
Jul 13, 00:09 UTC

Update - We are still experiencing an issue with TDC Denmark. We have escalated this with our Partner Carrier and they are working to resolve this as soon as possible.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.
Jul 12, 20:29 UTC

Investigating - A disruption in a partner’s network may be causing some Semtech customers to experience delays in using their services in Denmark. We have discovered that TDC Denmark is experiencing an outage. Our Partner Carrier has been engaged to determine the cause of the issue.

Impact potential: Customers may experience delays in 2G/3G/4G service establishment for SMS/Voice/USSD and Data sessions.

We will provide an update as soon as we have additional information.
Jul 12, 18:04 UTC