All Systems Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SmartSIM Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM Global Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM US Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Classic SIM / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Jasper - Data Operational
Jasper - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
[STAGING] FocalPoint Operational
Application (Judicial) Operational
Application (Commercial) Operational
Location-Based Services (Judicial) Operational
Location-Based Services (Commercial) Operational
SMS Message Delivery (Judicial) Operational
SMS Message Delivery (Commercial) Operational
API (Judicial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notice is to inform you that we will be performing scheduled maintenance on iGate 3.0 Platform. The full list of affected services can be found below.

Impact:
During the upgrade there will be two interruptions for up to 10 minutes. No incoming messages will be lost, they will just be delayed. All outgoing SMS will be rejected.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Jun 2, 11:30 UTC
Past Incidents
Jun 4, 2020

No incidents reported today.

Jun 3, 2020
Completed - This maintenance activity was rolled back due to unexpected circumstances. A new notice will be published if this maintenance is rescheduled for a later date.
Jun 3, 21:49 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 3, 17:17 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance on the Maingate platform. The full list of affected services can be found below.

Impact:
During the execution of this maintenance, customers may experience short delays for incoming and outgoing SMS messages.

Other Information:
A message will be sent before and upon completion of the maintenance.
May 22, 13:43 UTC
Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020
Resolved - There were no further impacts observed during the one-hour monitoring period. We are considering this incident resolved.
May 30, 16:05 UTC
Monitoring - The issue was identified, and fix applied. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
May 30, 15:03 UTC
Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting USSD services.

Impact:
Customers using the services listed below may experience delays or failures in USSD Message Delivery.

Actions Underway:
We are in the process of determining the scope of the impact on our customers. Our engineering team is working to resolve the issue as soon as possible.

Incident Start Time: 11:07 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
May 30, 13:20 UTC
May 29, 2020

No incidents reported.

May 28, 2020
Resolved - We have confirmed no further impacts. Network remains stable. We are considering this incident resolved.

Start Time: 08:23 UTC
End Time: 10:26 UTC
May 28, 16:08 UTC
Update - Network stability continues, however decision has been made to remain in monitoring status until 16:00 UTC. We will consider this resolved at that time if no further impacts are observed.
May 28, 13:31 UTC
Monitoring - Update:
Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.

Start Time: 08:23 UTC
End Time: 10:26 UTC
May 28, 10:50 UTC
Update - Summary:
Sierra Wireless is continuing to experience a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.

Update:
We have identified the cause of the service disruption and are currently working to resolve the issue.


Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
May 28, 10:39 UTC
Update - Summary:
Sierra Wireless is continuing to experience a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.

Update:
We have identified the cause of the service disruption and are currently working to resolve the issue.


Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
May 28, 09:36 UTC
Identified - Summary:
Sierra Wireless is continuing to experience a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.

Update:
We have identified the cause of the service disruption and are currently working to resolve the issue.


Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
May 28, 08:34 UTC
Monitoring - Update:
Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.

Start Time: 05:36 UTC
End Time: 07:20 UTC
May 28, 07:32 UTC
Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.

Impact:
Customers using the services listed below may experience disruptions and delays in USSD, SMS, Voice, and AirVantage provisioning.

Actions Underway:
We have identified the cause of the service disruption and are currently working to resolve the issue.

Incident Start Time: 05:36 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
May 28, 07:05 UTC
May 27, 2020

No incidents reported.

May 26, 2020
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore USSD,SMS and AirVantage Provisioning Operations.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 19:14 UTC.
May 26, 21:12 UTC
Update - We have adjusted the Incident Title since additional services were affected during this incident. Sierra Wireless Teams continue to monitor the affected services for stability and will close out the incident if no further issues observed for the next hour.
May 26, 20:14 UTC
Monitoring - Update:
The Sierra Wireless Engineering teams confirmed that SMS and AirVantage Provisioning Operations were also affected during this incident. The full list of affected services can be found below.
Corrective action has been taken to resolve this issue and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Start Time: 18:05 UTC
End Time: 19:14 UTC
May 26, 20:03 UTC
Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting USSD services

Impact:
Customers using the services listed below may experience delays or failures USSD message delivery.

Actions Underway:
We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.

Incident Start Time: 18:05 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
May 26, 18:47 UTC
May 25, 2020
Resolved - Sierra Wireless Engineers identified the issue and took corrective action to restore the service components below.

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

All services have been restored as of: 10:10 UTC.
May 25, 11:28 UTC
Monitoring - Sierra Wireless Engineers have taken corrective actions to resolve and is currently monitoring to ensure stability.

Start Time: 08:50 UTC
End Time: 10:10 UTC
May 25, 10:28 UTC
Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting the components listed below.

Actions Underway:
We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
May 25, 10:11 UTC
May 24, 2020
Resolved - Sierra Wireless engineers executed to workaround to stabilize services and have confirmed no further issues since actions were taken. We are declaring this incident resolved at this time.

Start Time: 06:40 UTC
End Time: 07:32 UTC
May 24, 14:55 UTC
Update - AirVantage SIM Provisioning, USSD, and SMS services were restored to normal. Sierra Wireless teams continue to work with the Partner Vendor regarding the fiber degradation issue. Our Engineers remain on high alert until we confirm a full fiber recovery from our vendor.
May 24, 11:40 UTC
Update - Sierra Wireless Engineers implemented a fix to recover AirVantage SIM provisioning, SMS, and USSD services that were affected for a short period. Additionally, our Engineers discovered a fiber degradation issue and have engaged our Provider Vendor to make repairs. Sierra Wireless teams remain on high alert while our vendor troubleshoots.
May 24, 09:35 UTC
Identified - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting AirVantage provisioning, USSD, and SMS.

Impact:
Customers using the services listed below may experience disruptions and delays in USSD, SMS, and AirVantage provisioning.

Actions Underway:
We have identified the cause of the service disruption and are currently working to resolve the issue.

Incident Start Time: 06:40 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
May 24, 07:41 UTC
May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.