Status - Sierra Wireless Status

All Systems Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

SmartSIM Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

EasySIM Global Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

EasySIM EU1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

EasySIM EU2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

EasySIM US Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

Classic SIM / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Jasper - Data Operational

Jasper - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (ARA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

Netcom (Norwegian SIMs) - Data Operational

Netcom (Norwegian SIMs) - SMS Operational

Netcom (Norwegian SIMs) - Voice Operational

Netcom (Norwegian SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

[STAGING] FocalPoint Operational

Application (Judicial) Operational

Application (Commercial) Operational

Location-Based Services (Judicial) Operational

Location-Based Services (Commercial) Operational

SMS Message Delivery (Judicial) Operational

SMS Message Delivery (Commercial) Operational

API (Judicial) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maingate: iGate 3.0 Planned Maintenance Jun 15, 17:00-18:00 UTC

This notice is to inform you that we will be performing scheduled maintenance on iGate 3.0 Platform. The full list of affected services can be found below.

Impact:
During the upgrade there will be two interruptions for up to 10 minutes. No incoming messages will be lost, they will just be delayed. All outgoing SMS will be rejected.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Jun 2, 11:30 UTC

Past Incidents

Jun 4, 2020

No incidents reported today.

Jun 3, 2020

Maingate Planned Maintenance

Completed - This maintenance activity was rolled back due to unexpected circumstances. A new notice will be published if this maintenance is rescheduled for a later date.
Jun 3, 21:49 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 3, 17:17 UTC

Scheduled - This notice is to inform you that we will be performing scheduled maintenance on the Maingate platform. The full list of affected services can be found below.

Impact:
During the execution of this maintenance, customers may experience short delays for incoming and outgoing SMS messages.

Other Information:
A message will be sent before and upon completion of the maintenance.
May 22, 13:43 UTC

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

USSD Service Disruption Notification

Resolved - There were no further impacts observed during the one-hour monitoring period. We are considering this incident resolved.
May 30, 16:05 UTC

Monitoring - The issue was identified, and fix applied. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
May 30, 15:03 UTC

Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting USSD services.

Impact:
Customers using the services listed below may experience delays or failures in USSD Message Delivery.

Actions Underway:
We are in the process of determining the scope of the impact on our customers. Our engineering team is working to resolve the issue as soon as possible.

Incident Start Time: 11:07 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
May 30, 13:20 UTC

May 29, 2020

No incidents reported.

May 28, 2020

Sierra Wireless Service Disruption Update

Resolved - We have confirmed no further impacts. Network remains stable. We are considering this incident resolved.

Start Time: 08:23 UTC
End Time: 10:26 UTC
May 28, 16:08 UTC

Update - Network stability continues, however decision has been made to remain in monitoring status until 16:00 UTC. We will consider this resolved at that time if no further impacts are observed.
May 28, 13:31 UTC

Monitoring - Update:
Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.

Start Time: 08:23 UTC
End Time: 10:26 UTC
May 28, 10:50 UTC

Update - Summary:
Sierra Wireless is continuing to experience a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.

Update:
We have identified the cause of the service disruption and are currently working to resolve the issue.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
May 28, 10:39 UTC

Identified - Summary:
Sierra Wireless is continuing to experience a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.

Update:
We have identified the cause of the service disruption and are currently working to resolve the issue.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
May 28, 08:34 UTC

Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.

Impact:
Customers using the services listed below may experience disruptions and delays in USSD, SMS, Voice, and AirVantage provisioning.

Actions Underway:
We have identified the cause of the service disruption and are currently working to resolve the issue.

Incident Start Time: 05:36 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
May 28, 07:05 UTC

May 27, 2020

No incidents reported.

May 26, 2020

Sierra Wireless Service Disruption Notification

Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore USSD,SMS and AirVantage Provisioning Operations.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 19:14 UTC.
May 26, 21:12 UTC

Update - We have adjusted the Incident Title since additional services were affected during this incident. Sierra Wireless Teams continue to monitor the affected services for stability and will close out the incident if no further issues observed for the next hour.
May 26, 20:14 UTC

Monitoring - Update:
The Sierra Wireless Engineering teams confirmed that SMS and AirVantage Provisioning Operations were also affected during this incident. The full list of affected services can be found below.
Corrective action has been taken to resolve this issue and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Start Time: 18:05 UTC
End Time: 19:14 UTC
May 26, 20:03 UTC

Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting USSD services

Impact:
Customers using the services listed below may experience delays or failures USSD message delivery.

Actions Underway:
We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.

Incident Start Time: 18:05 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
May 26, 18:47 UTC

May 25, 2020

Sierra Wireless Service Disruption Notification

Resolved - Sierra Wireless Engineers identified the issue and took corrective action to restore the service components below.

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

All services have been restored as of: 10:10 UTC.
May 25, 11:28 UTC

Monitoring - Sierra Wireless Engineers have taken corrective actions to resolve and is currently monitoring to ensure stability.

Start Time: 08:50 UTC
End Time: 10:10 UTC
May 25, 10:28 UTC

Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting the components listed below.

Actions Underway:
We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
May 25, 10:11 UTC

May 24, 2020

Sierra Wireless Service Disruption

Resolved - Sierra Wireless engineers executed to workaround to stabilize services and have confirmed no further issues since actions were taken. We are declaring this incident resolved at this time.

Start Time: 06:40 UTC
End Time: 07:32 UTC
May 24, 14:55 UTC

Update - AirVantage SIM Provisioning, USSD, and SMS services were restored to normal. Sierra Wireless teams continue to work with the Partner Vendor regarding the fiber degradation issue. Our Engineers remain on high alert until we confirm a full fiber recovery from our vendor.
May 24, 11:40 UTC

Update - Sierra Wireless Engineers implemented a fix to recover AirVantage SIM provisioning, SMS, and USSD services that were affected for a short period. Additionally, our Engineers discovered a fiber degradation issue and have engaged our Provider Vendor to make repairs. Sierra Wireless teams remain on high alert while our vendor troubleshoots.
May 24, 09:35 UTC

Identified - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting AirVantage provisioning, USSD, and SMS.

Impact:
Customers using the services listed below may experience disruptions and delays in USSD, SMS, and AirVantage provisioning.

Actions Underway:
We have identified the cause of the service disruption and are currently working to resolve the issue.

Incident Start Time: 06:40 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
May 24, 07:41 UTC

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.