Update - Engineers continue to work on the fix.
Oct 25, 16:47 UTC
Identified - Engineers have identified cause of the incident and are working to resolve.
Oct 25, 15:44 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Oct 25, 14:45 UTC
Octave Major Outage
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Major Outage
External Connectors ? Operational
AirVantage Major Outage
UI (EU) ? Major Outage
API (EU) ? Major Outage
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Major Outage
Data (NA) ? Major Outage
Data (EU) ? Major Outage
SMS ? Major Outage
Voice ? Major Outage
USSD ? Major Outage
SW Essentials1 Major Outage
Data ? Major Outage
SMS ? Major Outage
Voice ? Major Outage
USSD ? Major Outage
SW Essentials2 Major Outage
Data ? Major Outage
SMS ? Major Outage
Voice ? Major Outage
USSD ? Major Outage
SW Essentials3 Major Outage
Data (NA) ? Major Outage
Data (EU) ? Major Outage
SMS ? Major Outage
Voice ? Major Outage
USSD ? Major Outage
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM85 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - This activity has been rescheduled.
Oct 19, 16:55 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect the services listed below.

Impact: During this maintenance activity it will not be possible for impacted customers to:

• create a new ALMS+C account via signup link
• create a CONNECTIVITY account via shop.sierrawireless.com
• add or update Octave billing information
• manage delivery contacts
• create new orders
• manage payment methods
• manage invoices
Oct 13, 13:10 UTC
Past Incidents
Oct 25, 2021

Unresolved incident: Service Disruption Notification (333508).

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021
Completed - The scheduled maintenance has been completed.
Oct 20, 11:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:00 UTC
Scheduled - This notice is to inform you that our partner carrier will perform a maintenance activity that may affect the services listed below.

Impact:
Some devices may experience temporary loss of connectivity during the activity window. No action is required from customers.
Oct 14, 15:35 UTC
Oct 19, 2021
Completed - The scheduled maintenance has been completed.
Oct 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:00 UTC
Scheduled - This notice is to inform you that our partner carrier will perform a maintenance activity that may affect the services listed below.

Impact:
Some devices may experience temporary loss of connectivity during the activity window. No action is required from customers.
Oct 14, 15:14 UTC
Resolved - We have been closely monitoring since the workaround was implemented, and all systems have remained stable. We are considering this issue resolved at this time.
Oct 19, 12:06 UTC
Monitoring - Sierra Wireless engineers have implemented a workaround to resolve this issue. We will monitor for stability overnight and will update status as needed.
Oct 18, 18:16 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Oct 18, 16:27 UTC
Oct 18, 2021
Completed - This notice is to inform you that Scheduled Maintenance (108316) has been cancelled.

A new notice will be published if this maintenance is rescheduled for a later date.
Oct 18, 22:32 UTC
Update - This activity has been rescheduled.
Oct 12, 19:05 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that will affect the services listed below.

Impact: During the execution of the scheduled activity, AMM 84 Web User Interface will be unavailable.
Note: Gateway Operation will not be affected.

Other Information: A message will be sent before and upon completion of the maintenance.
Oct 6, 16:33 UTC
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Oct 15, 04:45 UTC
Update - Sierra Wireless Engineers confirmed that all services have return to normal and will continue monitoring to ensure stability. We will consider this matter resolved if no further impacts are observed after one hour.
Oct 15, 03:42 UTC
Update - Sierra Wireless Engineers are still observing improvements and will continue to monitor for stability. We will update once the all-clear is declared.
Oct 15, 01:47 UTC
Update - Sierra Wireless Engineers continue to monitor for stability and improvements. We will update once the all-clear is declared.
Oct 14, 23:44 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are monitoring for positive results.
Oct 14, 22:31 UTC
Investigating - Engineers have observed recurrence of the issue and continue to investigate. No ETR is currently available.
Oct 14, 20:01 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are monitoring for positive results.
Oct 14, 18:42 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Oct 14, 17:49 UTC
Oct 14, 2021
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Oct 11, 12:01 UTC
Monitoring - Services restored. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Oct 11, 09:20 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available.

We will provide an update as soon as we have additional information.
Oct 11, 09:08 UTC