All Systems Operational
Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM85 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
[STAGING] FocalPoint Operational
Application (Judicial) Operational
Application (Commercial) Operational
Location-Based Services (Judicial) Operational
Location-Based Services (Commercial) Operational
SMS Message Delivery (Judicial) Operational
SMS Message Delivery (Commercial) Operational
API (Judicial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2021
Sierra Wireless Scheduled Maintenance (107560)
Completed - The scheduled maintenance has been completed.
Jun 22, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:52 UTC
Scheduled - This notice is to inform you that our Partner Carrier will be performing scheduled maintenance that may affect the services listed below.

Impact:
During the execution of the scheduled activity, customers may experience brief intermittent delays or failures in operations and connectivity.
Jun 18, 13:56 UTC
Jun 21, 2021
Service Disruption Notification (332850)
Resolved - Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Restoration Time:
All services were restored as of 21:57 UTC.

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Jun 21, 23:51 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Jun 21, 22:14 UTC
Update - We remain engaged with our Partner Carrier as investigation into cause and scope of impact continues. No ETR is currently available.
Jun 21, 21:18 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are engaged with our Partner Carrier to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Jun 21, 19:28 UTC
Sierra Wireless Scheduled Maintenance (107559)
Completed - The scheduled maintenance has been completed.
Jun 21, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will update as necessary.
Jun 21, 05:44 UTC
Scheduled - This notice is to inform you that our Partner Carrier will be performing scheduled maintenance that may affect the services listed below.

Impact:
During the execution of the scheduled activity, customers may experience brief intermittent delays or failures in operations and connectivity.
Jun 18, 13:56 UTC
Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021
Service Disruption Notification (332807) - Reopen
Resolved - Sierra Wireless Engineers have closely monitored over the weekend and confirm system stability. This incident has been resolved.
Jun 14, 11:10 UTC
Monitoring - Corrective action has been taken in attempt to mitigate impacts. Improvement has been noted. Teams remain on high alert and will continue to closely monitor overnight to ensure stability.
Jun 11, 18:14 UTC
Update - Sierra Wireless Engineering and Support Teams continue to investigate intermittent connectivity issues. No ETR is currently available.
Jun 11, 15:00 UTC
Investigating - We have been made aware that some customers are still experiencing intermittent connectivity issues. Sierra Wireless Engineering and Support Teams are actively investigating the issue in an effort to understand what continues to cause our customers a negative experience. No ETR is currently available.
Jun 11, 13:20 UTC
Service Disruption Notification (332817)
Resolved - Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Jun 14, 10:18 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Jun 14, 09:13 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. We are working with our Carrier Partner to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Jun 14, 08:45 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Jun 14, 07:23 UTC
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Jun 10, 2021
Service Disruption Notification (332807)
Resolved - Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Restoration Time:
All services were restored as of UTC.

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Jun 10, 22:55 UTC
Monitoring - Sierra Wireless engineers have identified the issue and see recovery at this time, however further investigation for root cause continues. Teams are on high alert and will closely monitor to ensure stability overnight.

Please do not hesitate to reach out to our support team via normal channels should you continue to observe effects due to this issue.
Jun 10, 20:20 UTC
Update - Sierra Wireless Engineers continue to investigate to determine cause and scope of the issue. No ETR is currently available.
Jun 10, 17:17 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Jun 10, 16:44 UTC
Service Disruption Notification (332808)
Resolved - This incident has been resolved.
Jun 10, 20:18 UTC
Monitoring - The issue has been identified and corrective action taken. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Jun 10, 19:18 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Jun 10, 17:22 UTC
Sierra Wireless Scheduled Maintenance (107522)
Completed - This notice is to inform you that scheduled maintenance on has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.
Jun 10, 15:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 12:00 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect AirVantage SIM Provisioning (UI and API), TAP files management, USSD and SMS Application Originated services. The full list of affected services can be found below.

Impact:
During the execution of the scheduled activity, customers may experience delays or failures in aforementioned services. No customer intervention is needed.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jun 7, 14:11 UTC
Sierra Wireless Scheduled Maintenance (107520)
Completed - The scheduled maintenance has been completed.
Jun 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:01 UTC
Scheduled - This notice is to inform you that as part of the Sierra Wireless Disaster Recovery Plan (DRP), we will be conducting an MVNO network stress test to assess network resiliency and ensure network redundancy. No impact is expected, but due to the nature of this activity, we want to keep our customers informed.

The Business Continuity Management test will be conducted in a controlled manner and teams will be on high alert throughout the duration of the scheduled timeframe. As always, customers will be updated through StatusPage upon the start and completion of this activity.
Jun 4, 15:53 UTC
Jun 9, 2021
Service Disruption Notification (332799)
Resolved - This incident has been resolved.
Jun 9, 18:22 UTC
Monitoring - Corrective action was taken. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Jun 9, 17:04 UTC
Identified - Cause of the issue has been identified and engineers are working on a fix.
Jun 9, 15:41 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Jun 9, 14:07 UTC
Service Disruption Notification (332797)
Resolved - Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Restoration Time:
All services were restored as of 13:25 UTC.

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Jun 9, 17:44 UTC
Monitoring - Sierra Wireless has experienced a disruption with the services listed below. Corrective action was taken immediately, and services were restored. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Restoration Time:
All services were restored as of 13:25 UTC.

Start Time: 06/09/2021 06:40 UTC
End Time: 06/09/2021 13:25 UTC
Jun 9, 14:33 UTC
Jun 8, 2021

No incidents reported.

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