All Systems Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SmartSIM Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM Global Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM US Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Classic SIM / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Jasper - Data Operational
Jasper - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
[STAGING] FocalPoint Operational
Application (Judicial) Operational
Application (Commercial) Operational
Location-Based Services (Judicial) Operational
Location-Based Services (Commercial) Operational
SMS Message Delivery (Judicial) Operational
SMS Message Delivery (Commercial) Operational
API (Judicial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SmartSIM and EasySIM Migration to New Infrastructure Nov 26, 07:00 - Mar 31, 23:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 10, 14:43 UTC
Scheduled -

Dear Customer,

To accompany the growth of its SmartSIM and EasySIM connectivity services, Sierra Wireless is upgrading its infrastructure to carry us into 2022. This operation has already started for some early customers who have been separately informed and which fleet is now successfully migrated. The generalization of the migration operation will start on November 26th, 2019 to be progressively applied to the fleet of all concerned customers up into Q1 2020.


Which connectivity services are concerned?


Services concerned are SmartSIM (Advanced, or Lite) and EasySIM (Global, EU1, EU2, US) data via public APNs as well as private APNs, SMS, Voice, and USSD. Other Sierra Wireless connectivity services such as ClassicSIM and MainGate will remain unaffected, therefore those customers can ignore this notification.


How my connectivity services will be impacted?


During this migration period, each customer's SIM may experience one momentary loss of connectivity for a few seconds and only once. The connectivity will be automatically reestablished with no change of parameters once the migration operations are complete for the SIM.


Will it impact my interconnection with the AirVantage platform?


The AirVantage user interface and API will remain accessible during the migration period however, their management operation response time may get longer or even time out for few minutes if applied to a SIM at the exact moment it undergoes the migration operations. Extending the time waiting for AirVantage response or repeating the management operation will eventually return successfully.


What does the operation look like?


The migration procedure has been prepared and validated before applying it to all our customer's fleets. However, should an unforeseen issue be encountered, a rollback procedure will move the SIM back to the current infrastructure and keep them operating as before the migration operation.


How my existing commercial contract with Sierra Wireless will evolve?


All the Terms and Conditions in your contract remain unchanged after this operation.


What does Sierra Wireless recommend?


You do not need to consider changing your application logic during this migration period.


Contact Us


For any question, please contact our Technical Support using the ticketing tool "Customer Help Center" (available 24/7), or by phone at +46 455615504 (Monday to Friday, 8am to 5pm CET) or your Account Team.


Sincerely yours,
Team Sierra Wireless


Nov 19, 18:33 UTC
Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 8, 2020
AirVantage Service Disruption-Monitoring
Resolved - Resolved:
The provisioning queue has decreased to normal operating levels. We are considering this issue resolved at this time. We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Apr 8, 23:38 UTC
Update - Update:
Sierra Wireless engineers continue to note progress in reduction of the provisioning queue. We recognize the impact this has had on our customers and apologize for the service disruption.

Impact:
Customers will experience provisioning operation delays until the provisioning queue depletes.
Apr 8, 22:20 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease. To expedite recovery SWI Engineers have halted all non-essential processing and significant improvement has been noted. We recognize the impact this has had on our customers and we apologize for the service disruption.

Impact:
Customers will experience provisioning operation delays until the provisioning queue depletes.
Apr 8, 19:59 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 8, 18:00 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 8, 16:20 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 8, 14:02 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 8, 11:59 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 8, 09:59 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 8, 07:59 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 8, 05:59 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 8, 04:00 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 8, 01:59 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 7, 23:59 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 7, 21:41 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 7, 19:45 UTC
Update - Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Apr 7, 17:31 UTC
Update - Update:
Provisioning queues continue to drain as the system processes the increase in provisioning requests. Sierra Wireless engineering teams continue to actively monitor as operations return to normal performance.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

ETR:
20:00 UTC

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption. (edited)
Apr 7, 14:59 UTC
Monitoring - Summary:
Sierra Wireless identified an issue affecting AirVantage SIM card provisioning.

Impact:
Due to a high number of provisioning requests, delays will be observed for SIM provisioning operations.

Incident Start Time: 14:00 UTC on 4/6/2020
Apr 7, 13:02 UTC
Apr 6, 2020
AirVantage Service Disruption Notification - Identified
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore .

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 11:53 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Apr 6, 13:10 UTC
Monitoring - Update:
Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.

Start Time: 08:40 UTC
End Time: 11:53 UTC
Apr 6, 12:01 UTC
Identified - Summary:
Sierra Wireless identified an issue affecting AirVantage SIM Card activations in Europe, and our engineers are working toward a resolution.

Impact:
Customers may observe failures when Activating SmartSIMs & EasySIMs in AirVantage EU.

Actions Underway:
We have identified the cause of the service disruption and are currently working to resolve the issue.

Incident Start Time: 08:40 UTC

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Apr 6, 11:43 UTC
Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
AirVantage Service Disruption Notification
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore AirVantage SIM Card activation services in Europe.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 2020/04/01 10:01 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Apr 1, 11:46 UTC
Monitoring - Summary:
Sierra Wireless experienced a service disruption that affected AirVantage. A fix has been applied and we are now showing signs of performance improvements. Teams are currently monitoring for stability. Once the service performance has returned to normal, the incident will be declared resolved by Sierra teams.

Impact:
Customers using the AirVantage services listed below may have experienced delays or disruptions in SIM card activations.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.

Start Time: 2020/03/31 14:53 UTC
End Time: 2020/04/01 10:01 UTC
Apr 1, 10:45 UTC
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
USSD Service Degradation Notification
Resolved - Issue Summary:
Sierra Wireless took corrective action to resolve the USSD Service Degradation issue.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 20:48 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Mar 27, 22:17 UTC
Monitoring - Update:
Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.

Start Time: 17:10 UTC
End Time: 20:48 UTC
Mar 27, 21:14 UTC
Investigating - Summary:
Sierra Wireless is currently experiencing a service degradation that is affecting USSD Service Delivery.


Actions Underway:
We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.

Incident Start Time: 17:10 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
Mar 27, 19:10 UTC
Mar 26, 2020
USSD Service Disruption Notification
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore USSD delivery.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts overnight. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: Wednesday (3/25) 20:30 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Mar 26, 12:43 UTC
Monitoring - Update:
Sierra Wireless Engineering Teams confirm recovery at this time. However, due to the recent unexpected recurrence, the GNOC and Engineering teams remain on high alert and will monitor for stability overnight. We will send notification should there be any further recurrence.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Mar 25, 23:24 UTC
Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting USSD delivery.

Update:
We have observed a recurrence of the issue. Sierra Wireless Engineers are re-engaged on a technical bridge to continue investigation.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Mar 25, 22:25 UTC
Monitoring - Update:
Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.

Start Time: 16:05 UTC
End Time: 20:30 UTC
Mar 25, 21:09 UTC
Identified - Summary:
Sierra Wireless is continuing to experience a service disruption that is affecting USSD services.

Update:
We have identified the cause of the service disruption and are currently working to resolve the issue.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Mar 25, 19:59 UTC
Investigating - Summary:
Sierra Wireless is continuing to experience a service disruption that is affecting USSD delivery.

Update:
Sierra Wireless Engineers are engaged on a technical bridge working to identify the root cause of the issue.

ETR: Unknown

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Mar 25, 19:01 UTC
Identified - Summary:
Sierra Wireless is continuing to experience a service disruption that is affecting USSD delivery.

Update:
We have identified the cause of the service disruption and are currently working to resolve the issue.

ETR: Unknown

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Mar 25, 17:50 UTC
Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting USSD delivery.

Impact:
Customers using the services listed below may experience delays or failures in USSD functionality.

Actions Underway:
We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.

Incident Start Time: 16:05 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
Mar 25, 17:25 UTC
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