All Systems Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
90 days ago
100.0 % uptime
Today
Network Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Data ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
USSD ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
VoLTE ? Operational
90 days ago
100.0 % uptime
Today
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM05 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Posted on Feb 20, 2024 - 21:21 UTC
Semtech/Sierra Wireless will perform planned maintenance to migrate traffic to a new router. This activity will improve network resiliency and efficiency. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact:
During the activity, some devices may experience 2-4 network disruptions lasting approximately 5 minutes each

Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Posted on Feb 21, 2024 - 20:48 UTC
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM02 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Posted on Feb 20, 2024 - 21:30 UTC
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM06 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Posted on Feb 20, 2024 - 21:59 UTC
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM07 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Posted on Feb 26, 2024 - 22:05 UTC
This notice is to inform you that Sierra Wireless will perform planned activity to implement a software upgrade on our virtual infrastructure platform in the Vitry (VTY) datacenter. This upgrade will improve system performance and enhance network resiliency.

Impact:
No impact to customer traffic is expected. No customer intervention is required.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Feb 27, 2024 - 16:28 UTC
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM08 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Posted on Feb 26, 2024 - 22:12 UTC
Our Partner Carrier will be performing a maintenance to upgrade the software on their gateway. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services.

Impact:
Some customers may experience service interruption during this activity.

Other Information:
Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Feb 29, 2024 - 01:46 UTC
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024

No incidents reported.

Feb 29, 2024
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Feb 29, 17:37 UTC
Monitoring - Again sorry for the inconvenience due to this service impairment . Our engineering team has corrected the issue and our monitoring systems indicates that provisioning services are being restored.
Currently Semtech/SierraWireles engineers are closely monitoring & found significant improvements.
We will send a follow up when services is fully restored.

Feb 29, 15:11 UTC
Update - Semtech/Sierra Wireless is still experiencing a SIM provisioning service disruption on the AirVantage platform in the EU, see the affected components listed below.
Our engineers are actively investigating to determine the cause, scope & remediation of the impact.

No ETR is currently available. We will give you an update as soon as we have more information. All other services on AirVantage are operational and are not affected.

Feb 29, 13:34 UTC
Investigating - Semtech/Sierra Wireless is experiencing a SIM provisioning service disruption on the AirVantage platform in the EU, see the affected components listed below. We are investigating to determine the cause and scope of the impact. No ETR is currently available. We will give you an update as soon as we have more information.

All other services on AirVantage are operational and not affected.

Feb 29, 11:13 UTC
Completed - The scheduled maintenance has been completed.
Feb 29, 11:26 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 04:31 UTC
Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM04 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Feb 12, 21:55 UTC
Feb 28, 2024
Completed - This notice is to inform you that the scheduled maintenance "LSP Subnet Migration (GNOC-4766)" has been canceled due to unforeseen resource allocation.

This maintenance will be rescheduled, and a new notice will be published at a later date.

Feb 28, 03:27 UTC
Scheduled - This notification is to inform you that Semtech/Sierra Wireless will perform a planned maintenance to migrate network interfaces to new routers in the Lithia Springs (LSP) Data Center. As part of our lifecycle management process this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact:
Services will experience a 5-10 minute impact during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Feb 13, 19:51 UTC
Feb 27, 2024
Resolved - Semtech/Sierra Wireless engineers have taken corrective actions and are continuing to observe improvements. Most customers are now able to receive data (message) feeds from AirVantage. A few customers may still experience a delay but this will clear up as they continue consuming data.
We are considering this issue resolved at this time.

Feb 27, 18:16 UTC
Update - Semtech/Sierra Wireless engineers have taken corrective actions and are continuing to observe improvements. Most customers are now able to receive data (message) feeds from AirVantage. To ensure stability, our engineers are closely monitoring the platform as the (backlogged) data message queues continue to drain.

No ETR is currently available. We will provide an update as soon as we have additional information.

Feb 27, 14:14 UTC
Monitoring - Semtech/Sierra Wireless engineers have taken corrective actions and are observing continuous improvement. We are currently monitoring to ensure stability.

Impact:
Semtech/Sierra Wireless experienced a disruption on the AirVantage Platform in the EU (Europe) region, services are listed below. AirVantage EU customers subscribed to these services were unable to retrieve data push messages from the platform. There were no data records lost, records were buffered (queued), thus there is an AV backlog in message data. Our engineers continue to observe improved platform performance as the (backlogged) queues drain.

Note: AirVantage UI (User Interface), and API (Application programming interface) features were unaffected and remain fully operational.
We will provide further updates as they become available.

Feb 27, 10:48 UTC
Investigating - Semtech/Sierra Wireless is experiencing a disruption on the AirVantage Platform, services are listed below. Our engineers are investigating to determine the cause and scope of the impact. Customer devices that subscribe to these services may not be able to communicate with the AirVantage Platform. No ETR is currently available. We will provide an update as soon as we have additional information.
Feb 27, 08:43 UTC
Completed - This notice is to inform you that the scheduled AMM03 upgrade maintenance has been successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Feb 27, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 04:30 UTC
Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM03 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Feb 12, 21:06 UTC
Feb 26, 2024
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Feb 26, 18:25 UTC
Monitoring - Corrective action has been taken by VPLMN CHE SALT to resolve this issue and we are seeing levels returning to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Feb 26, 17:09 UTC
Update - Semtech/Sierra Wireless has discovered that VPLMN IPX Sparkle & CHE SALT is experiencing service disruption.
Customer devices using mobile network IPX Sparkle & CHE SALT may experience issues in authentication, data services and SMS .
Our engineers are working with the partner carrier to resolve this as soon as possible.
No ETR is currently available. We will provide an update as soon as we have additional information.

Feb 26, 14:38 UTC
Investigating - Semtech/Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Feb 26, 12:43 UTC
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - Semtech/Sierra Wireless has been closely monitoring and has observed no additional impacts. AT&T Mobility also confirmed all services in their network have been restored. We are considering this issue resolved at this time.
Feb 23, 04:59 UTC
Update - We have indications that this issue has been resolved, but we have not yet received a final resolution notification from our partner carrier. We will continue to monitor for a period of time to ensure that there are no lingering issues.
Feb 23, 02:53 UTC
Monitoring - We have indications that this issue has been resolved, but we have not yet received a final resolution notification from our partner carrier. We will continue to monitor for a period of time to ensure that there are no lingering issues.
Feb 23, 00:51 UTC
Identified - We are continuing to see improvement. Our partner carrier has acknowledged that they are close to a resolution, but the issue is not yet fully resolved.

We will provide an update as soon as we have additional information.

Feb 22, 20:57 UTC
Update - We are beginning to see improvement, however this issue is not yet resolved. Our partner carrier is still working to fully restore services.

No ETR is currently available. We will provide an update as soon as we have additional information.

Feb 22, 18:44 UTC
Investigating - Semtech/Sierra Wireless has discovered that AT&T Mobility is experiencing a nationwide network disturbance in North America. Customer devices using AT&T Mobility services have the potential to experience mobile network issues ranging from a degradation of 2G/3G and LTE (4G) data connectivity and irregular SMS MT/MO message deliveries.

AT&T is investigating to determine the cause. Our engineers are working with the partner carrier to resolve this as soon as possible.

No ETR is currently available. We will provide an update as soon as we have additional information.

Feb 22, 16:20 UTC
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 11:29 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 04:32 UTC
Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM082to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Feb 20, 05:06 UTC
Completed - This notice is to inform you that this Partner Carrier maintenance activity has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Feb 22, 06:01 UTC
In progress - The scheduled maintenance started at the scheduled time and is currently in progress. We apologize for the delayed notice. We will provide updates as necessary.
Feb 22, 01:20 UTC
Scheduled - Our Partner Carrier will be implementing a cable change activity on their SGSN platform. This work will improve network resiliency and efficiency and align with our commitment to provide best-in-class services with Semtech/Sierra Wireless.

Impact:
There might be small connection losses, however the partner carrier has put measures in place to manage the activity to minimize impact.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Feb 14, 12:25 UTC
Completed - This notice is to inform you that this Partner Carrier maintenance activity has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Feb 22, 01:13 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 20:01 UTC
Scheduled - Our Partner Carrier will be implementing a software update on their Mediagateway MGLAH06. This work will improve network resiliency and efficiency and align with our commitment to provide best-in-class services with Semtech/Sierra Wireless.

Impact:
Ongoing calls will be disconnected during the update, but new calls will be routed through an alternate Mediagateway during the maintenance.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Feb 14, 09:16 UTC
Completed - This notice is to inform you that this Partner Carrier maintenance activity has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Feb 22, 01:11 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 20:21 UTC
Scheduled - Our Partner Carrier will perform planned maintenance work on the switchboard backend system of its exchange service in order to optimize operations. This activity may cause momentary interruptions to Maingate Voice services and individual phone calls. As part of their network lifecycle management process, this work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
This activity work may cause momentary disturbances to individual phone calls and voice services.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Feb 14, 09:27 UTC
Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 17:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 16:00 UTC
Update - Semtech/Sierra Wireless is still experiencing a disruption with Enhanced Carrier Connectivity (ECC) service with AT&T and Verizon. Customers may have issues with connection on their devices and receiving SMS. Our Engineering Team is still investigating to determine the cause and scope of the impact with our partners.

No ETR is currently available. We will provide an update as soon as we have any additional information.

Feb 21, 13:25 UTC
Update - Semtech/Sierra Wireless is still experiencing a disruption with Enhanced Carrier Connectivity (ECC) service with AT&T and Verizon. Customers may have issues with connection on their devices and receiving SMS. Our Engineering Team is still investigating to determine the cause and scope of the impact with our partners.

No ETR is currently available. We will provide an update as soon as we have any additional information.

Feb 21, 11:27 UTC
Update - Semtech/Sierra Wireless is still experiencing a disruption with Enhanced Carrier Connectivity (ECC) service with AT&T and Verizon. Customers may have issues with connection on their devices and receiving SMS. Our Engineering Team is still investigating to determine the cause and scope of the impact with our partners.

No ETR is currently available. We will provide an update as soon as we have additional information.

Feb 21, 09:20 UTC
Investigating - Semtech/Sierra Wireless is experiencing a disruption with Enhanced Carrier Connectivity (ECC) service with AT&T and Verizon. Customers may have issues with connection on their devices and receiving SMS. We are still investigating to determine the cause and scope of the impact with our partners.

No ETR is currently available. We will provide an update as soon as we have additional information.

Feb 21, 07:09 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 11:00 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 05:01 UTC
Scheduled - Our Partner Carrier will be performing maintenance to upgrade the software on their gateway. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact:
Some customers may experience service interruption during this activity.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after the completion of the maintenance.

Jan 18, 05:04 UTC
Feb 20, 2024
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Feb 20, 23:46 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:15 UTC
Scheduled - Our Partner Carrier will perform planned maintenance work on the background system of the exchange service in order to optimize the operation. The work may cause a momentary disturbance to individual calls and a momentary interruption to the web user interface. As part of their network lifecycle management process, this work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
This maintenance may cause a temporary disturbance to single calls and temporary glitches to the web interface.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Feb 20, 15:53 UTC
Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 23:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:15 UTC
Scheduled - Our Partner Carrier will perform planned maintenance work on the switchboard backend system of its exchange service in order to optimize operations. This activity may cause momentary interruptions to Maingate Voice services and individual phone calls. As part of their network lifecycle management process, this work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
This activity work may cause momentary disturbances to individual phone calls and voice services.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Feb 7, 17:29 UTC
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.