All Systems Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Emergency Partner Carrier Maintenance – Firewall Software Upgrade Activity (GNOC-7567) Mar 15, 2025 21:00 - Mar 16, 2025 02:00 UTC
Our partner carrier has informed us that its operator in the UK region, Vodafone UK, will be implementing an emergency software upgrade on its Firewall. This emergency activity aims to enhance network resiliency and efficiency by increasing capacity and traffic handling. This work is part of our partner’s network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers. The list of affected services can be found below.

Impact:
During the maintenance, customers roaming in the Vodafone UK region may experience delays or failures in establishing SMS, USSD, Voice, and Data services, as well as network connectivity. Although measures have been put in place to minimize risk, subscribers roaming under Vodafone UK may experience brief disruptions to services lasting no longer than 10 minutes.


Other Information:
Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Posted on Mar 13, 2025 - 21:13 UTC
Partner Carrier Planned Maintenance - Maingate (Telia) Software upgrade on APN cluster Day-3 (GNOC-7370) Mar 16, 2025 22:00-23:00 UTC
Our Partner Carrier will be upgrading software on APN cluster. This work will improve network resiliency and efficiency and align with our commitment to provide best-in-class services.

Impact: This update may cause temporary disruption to APN connections, resulting temporary fluctuation in Data services.

Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Feb 25, 2025 - 06:03 UTC
Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7553) Mar 18, 2025 05:00-07:00 UTC
Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Posted on Mar 12, 2025 - 09:40 UTC
Partner Carrier Maintenance – (Data) Roaming Network Activity (GNOC-7360) Mar 19, 2025 08:30-17:00 UTC
Update - Correction Update: This activity will start on March 19th at 08:30 UTC and end at 12:00 UTC.
Feb 21, 2025 - 21:21 UTC
Scheduled - Our Partner Carrier will be performing scheduled maintenance to implement feature activations on its roaming network infrastructure. This work aims to enhance the efficiency of services offered to our esteemed clients and improve network dependability. Below is the full list of affected services.

Impact: Customers with Essentials 5 Subscription offers may experience interruptions or failures in Data services and network connectivity.

Additional Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Feb 21, 2025 - 21:14 UTC
Partner Carrier Maintenance of IP re-allocation on Network Nodes (GNOC-7521) Mar 20, 2025 08:00-14:00 UTC
Our Partner Carrier will perform a maintenance activity on its network nodes for IPs re-allocation. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a small interruption on the 2G/3G/4G data sessions on the affected Nodes, because they will be gracefully deleted and re-established on the other Instant Roaming Nodes.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Posted on Mar 10, 2025 - 12:04 UTC
Partner Carrier Maintenance of IP re-allocation on Network Nodes (GNOC-7520) Mar 25, 2025 08:00-14:00 UTC
Our Partner Carrier will perform a maintenance activity on its network nodes for IPs re-allocation. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a small interruption on the 2G/3G/4G data sessions on the affected Nodes, because they will be gracefully deleted and re-established on the other Instant Roaming Nodes.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Posted on Mar 10, 2025 - 12:07 UTC
Past Incidents
Mar 15, 2025

No incidents reported today.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Partner Carrier Planned Maintenance - Maingate (Telia) Software upgrade on APN cluster Day-2 (GNOC-7369)
Completed - The scheduled maintenance has been completed.
Mar 13, 23:12 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 13, 22:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:00 UTC
Scheduled - Our Partner Carrier will be upgrading software on APN cluster. This work will improve network resiliency and efficiency and align with our commitment to provide best-in-class services.

Impact: This update may cause temporary disruption to APN connections, resulting temporary fluctuation in Data services.

Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Feb 25, 06:00 UTC
Partner Carrier Switchboard Backend System Maintenance (GNOC-7332)
Completed - The scheduled maintenance has been completed.
Mar 13, 03:57 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 20:01 UTC
Scheduled - Our Partner Carrier will perform planned maintenance on the switchboard backend system of its exchange service to optimize operations. This activity may cause momentary interruptions to Maingate Voice services and individual phone calls. As part of their network lifecycle management process, this work will improve network resiliency and efficiency, aligning with their commitment to providing best-in-class services.

Impact: During the activity, customers may experience momentary disturbances to individual phone calls and Maingate Voice services.

Additional Information: Semtech Global NOC will actively monitor the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Feb 22, 18:56 UTC
Mar 12, 2025
Mar 11, 2025
Service Degradation for Customers using Essentials 5 (GNOC-7527)
Resolved - This incident has been resolved.
Mar 11, 05:08 UTC
Monitoring - Our monitoring systems detected a service impairment for Essentials 5 SIM subscriptions. We have reported the issue to our partner carrier for investigation on the root cause. The issue has subsided and services have returned to normal. Our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
Devices may have experience delays in establishing Data, SMS, USSD, and Voice services and network connectivity.
Mar 11, 02:04 UTC
Service Disruption Notification Maingate Sweden Service Impairment (GNOC-7526)
Resolved - This incident has been resolved.
Mar 11, 03:36 UTC
Monitoring - Corrective action has been implemented. Our engineers has work with our partner carrier to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Mar 11, 01:14 UTC
Update - Our engineers continue to work with our partner carrier to resolve this issue. No ETR is currently available. We will provide an update as soon as we have additional information.

Some customers may experience connectivity delays or failures in 2G/3G Data sessions.
Mar 10, 23:59 UTC
Investigating - Semtech is experiencing a disruption with Maingate services in Sweden. Our engineers are working with the partner carrier. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact:
Some customers may experience connectivity delays or failures in 2G/3G Data sessions.
Mar 10, 22:43 UTC
Mar 10, 2025
NA and EU AirVantage Display and Alerting Degradation (GNOC-7517)
Resolved - This incident has been resolved.
Mar 10, 09:48 UTC
Monitoring - We have identified the issue on the AirVantage NA and EU platform. Our engineering team has implemented corrective actions. Services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data. Provisioning operations, traffic, and device data management may also be affected.
Mar 10, 07:48 UTC
Identified - We are continuing to experience a service degradation on the AirVantage NA and EU platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team has identified the issue and is working on a fix to restore normal service.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data. Provisioning operations, traffic, and device data management may also be affected.

Further updates will be provided as soon as more information becomes available.
Mar 10, 05:38 UTC
Update - We are continuing to investigate this issue.
Mar 10, 03:44 UTC
Investigating - We are currently experiencing a service degradation on the AirVantage NA platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team is actively working to resolve the issue and restore normal service.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Further updates will be provided as soon as more information becomes available.
Mar 10, 03:32 UTC
Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7459)
Completed - The scheduled maintenance has been completed.
Mar 10, 05:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 04:00 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Mar 3, 13:58 UTC
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
Service Degradation Notification – Smart Connectivity on Vodafone UK (GNOC-7509)
Resolved - Our partner carrier implemented a temporary fix, and our engineers have observed Smart Connectivity services restored to normal levels in the region. Semtech will continue to collaborate offline with our partner as they work with Vodafone UK toward a permanent resolution.

Impact: Customers in the Vodafone UK region may have experienced delays or failures in establishing SMS, USSD, Voice, and Data services, as well as network connectivity. Essentials 1 services were unaffected.

We apologize for any inconvenience this may have caused.
Mar 7, 21:46 UTC
Update - Our partner carrier continues to work with Vodafone UK toward a resolution and implemented a temporary workaround. Our engineers are observing improvements in Smart Connectivity services on the Vodafone UK network. Customers using Essentials SIM offerings in this region may have experienced issues with SMS, USSD, Voice, and Data service establishment, as well as network connectivity. We are actively collaborating with our partner carrier toward a permanent resolution.

Impact: Customers in the (Vodafone UK) region may have experienced delays or failures in establishing SMS, USSD, Voice, and Data services and network connectivity. Essentials 1 services were unaffected.

Further updates will be provided as soon as more information becomes available.
Mar 7, 18:41 UTC
Investigating - Semtech is observing service degradation affecting Smart Connectivity services on Vodafone UK. Customers using Essentials SIM offerings in this region may experience issues with SMS, USSD, Voice, and Data service establishment, as well as network connectivity. We are actively collaborating with our partner carrier to resolve this issue.

Impact: Customers in the (Vodafone UK) region may experience delays or failures in establishing SMS, USSD, Voice, and Data services and network connectivity.


Further updates will be provided as soon as more information becomes available.
Mar 7, 16:11 UTC
Mar 6, 2025
Partner Carrier Switchboard Backend System Maintenance (GNOC-7257)
Completed - The scheduled maintenance has been completed.
Mar 6, 00:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 20:15 UTC
Scheduled - Our Partner Carrier will perform planned maintenance on the switchboard backend system of its exchange service to optimize operations. This activity may cause momentary interruptions to Maingate Voice services and individual phone calls. As part of their network lifecycle management process, this work will improve network resiliency and efficiency, aligning with their commitment to providing best-in-class services.

Impact: During the activity, customers may experience momentary disturbances to individual phone calls and Maingate Voice services.

Additional Information: Semtech Global NOC will actively monitor the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Feb 22, 20:12 UTC
Mar 5, 2025
Semtech Emergency Maintenance - Firewall Upgrade (GNOC-7372)
Completed - The scheduled maintenance has been completed.
Mar 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 02:00 UTC
Scheduled - Semtech will be upgrading the Firewall cluster to the latest version in one of its geo-redundant data centers. This emergency upgrade aims to enhance network resiliency and efficiency by addressing vulnerabilities in the current version. This work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact: Despite measures to minimize risk, there may be interruptions in network connectivity affecting Data, Voice, and SMS services. During the activity, disruptions are expected to last no more than 30 minutes.

Other Information: Semtech engineers will actively monitor the network during the maintenance activity. Notifications will be sent before and after the maintenance is completed.
Mar 1, 15:53 UTC
Mar 4, 2025
Partner Carrier GTP Proxy Server Maintenance (GNOC-7324)
Completed - The scheduled maintenance has been completed.
Mar 4, 00:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 08:30 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their GTP Proxy Server for feature activation.
It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Maintenance will be done on GTP Proxy Server. Expect a brief deterioration in 2G, 3G, and 4G data service.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Feb 19, 06:52 UTC
Mar 3, 2025
Mar 2, 2025
Partner Carrier Planned Maintenance - Maingate (Telia) Software upgrade on APN cluster Day-1 (GNOC-7368)
Completed - The scheduled maintenance has been completed.
Mar 2, 23:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 22:45 UTC
Scheduled - Our Partner Carrier will be upgrading software on APN cluster. This work will improve network resiliency and efficiency and align with our commitment to provide best-in-class services.

Impact: This update may cause temporary disruption to APN connections, resulting temporary fluctuation in Data services.

Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Feb 25, 05:52 UTC
Mar 1, 2025

No incidents reported.

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