Status - Sierra Wireless Status

All Systems Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

UI (CAD) Operational

API (CAD) Operational

Device Front End (CAD) Operational

Data Push (CAD) Operational

UI (AU) Operational

API (AU) Operational

Device Front End (AU) Operational

Data Push (AU) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials5 Operational

Network Connectivity Operational

Data Operational

SMS Operational

USSD Operational

Voice Operational

VoLTE Operational

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (AMR) Operational

Semtech Smart Connectivity (OOBM - GLOBAL) Operational

Semtech Carrier + Services (OOBM - NA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Octave Operational

User Interface Operational

Platform API Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Semtech Planned Activity to Upgrade AirVantage Database (GNOC-6347) Oct 28, 2024 14:00-16:00 UTC

This notice is to inform you that we will be performing scheduled infrastructure maintenance on the AirVantage platform. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience 3 to 11 min of downtime. Customers will not be able to send or receive outgoing and incoming SMS messages deliveries.

Other Information: Semtech Engineers will be actively monitoring the network during the network infrastructure activity. Notifications will be sent before and after completion of the maintenance.
Posted on Oct 14, 2024 - 11:36 UTC

Semtech Planned Activity – Maingate iGate 3.0 Infrastructure Maintenance (GNOC-6409) Nov 4, 2024 17:00-21:00 UTC

This notice is to inform you that we will be performing scheduled maintenance on the iGate 3.0 SMS infrastructure on the Maingate platform. This work will enhance network resiliency and efficiency, aligning with our commitment to providing best-in-class services. A full list of affected services can be found below.

Impact: During the maintenance, we expect up to 30 minutes of downtime for both outgoing and incoming iGate 3.0 SMS messages, as well as access to the SMS containers. All other Maingate SMS services will remain unaffected.

Other Information: Semtech engineers will actively monitor the network infrastructure during this activity.
Notifications will be sent before and after the completion of the maintenance.
Posted on Oct 22, 2024 - 19:07 UTC

Semtech Planned Activity to upgrade AMM05 to 2.17.6 (GNOC-6439) Nov 12, 2024 03:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM05 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Posted on Oct 21, 2024 - 22:36 UTC

Semtech Planned Activity to upgrade AMM07 to 2.17.6 (GNOC-6440) Nov 13, 2024 03:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM07 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Posted on Oct 21, 2024 - 22:50 UTC

Past Incidents

Oct 25, 2024

No incidents reported today.

Oct 24, 2024

Service Degradation Notification for Essentials5 SIM Subscriptions in Europe & USA Region (GNOC-6470)

Resolved - This incident has been resolved.
Oct 24, 08:50 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 06:21 UTC

Investigating - Semtech is observing a service degradation for Essentials5 SIM subscriptions in the Europe & USA region who are currently present at France, Germany and Sweden may find difficulties in establishing a new data session also for few subscribers old data session may drop.

We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.
Oct 24, 04:22 UTC

Oct 23, 2024

Semtech Planned Activity to upgrade AMM08 to 2.17.6 (GNOC-6226)

Completed - The scheduled maintenance has been completed.
Oct 23, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 04:32 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM08 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Sep 26, 17:37 UTC

Oct 22, 2024

Semtech Planned Activity to upgrade AMM52 to 2.17.6 (GNOC-6225)

Completed - The scheduled maintenance has been completed.
Oct 22, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:31 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM52 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Sep 26, 17:33 UTC

Oct 21, 2024

Service Degradation Notice for Essentials3 SIM Subscriptions in NAM & EU Region (GNOC-6443)

Resolved - We have not observed any further issues during our monitoring period and are considering this issue resolved.
Oct 21, 17:29 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 15:56 UTC

Identified - Our partner carrier is addressing an issue on its infrastructure, and we are observing significant service improvements on the network.

We will provide an update as soon as we have additional information.
Oct 21, 15:13 UTC

Investigating - Our monitoring systems show a Service Degradation for Essentials3 SIM Subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Oct 21, 13:00 UTC

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Service Degradation Notification for Essentials1 SIM Subscriptions in NAM Region (GNOC-6414)

Resolved - This issue is resolved.
Oct 17, 23:31 UTC

Monitoring - Our partner carrier has restored service and our engineers are monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Oct 17, 22:17 UTC

Update - Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Oct 17, 21:30 UTC

Update - Our engineers continue working with our partner carrier to bring a resolution to this issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Oct 17, 20:28 UTC

Investigating - Our monitoring systems show a service degradation for Essentials1 SIM subscriptions in the NAM and EU Regions. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
Oct 17, 18:51 UTC

Semtech Planned Activity to Upgrade AirVantage Database (GNOC-6317)

Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:01 UTC

Scheduled - This notice is to inform you that we will be performing scheduled infrastructure maintenance on the AirVantage platform. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience 3 to 4 min of downtime. Customers will not be able to create nor edit subscriptions and gateways during the downtime.

Other Information: Semtech Engineers will be actively monitoring the network during the network infrastructure activity. Notifications will be sent before and after completion of the maintenance.
Oct 8, 13:19 UTC

Oct 16, 2024

Semtech Planned Activity to upgrade AMM10 to 2.17.6 (GNOC-6224)

Completed - The scheduled maintenance has been completed.
Oct 16, 10:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:32 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM10 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Sep 26, 17:29 UTC

Oct 15, 2024

Semtech Planned Activity to upgrade AMM03 to 2.17.6 (GNOC-6223)

Completed - The scheduled maintenance has been completed.
Oct 15, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:32 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM03 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Sep 26, 17:21 UTC

Semtech Planned Activity to Upgrade AirVantage Database (GNOC-6316)

Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:02 UTC

Oct 14, 2024

Service Impairment Notification – Maingate (GNOC-6364)

Resolved - This incident has been resolved.
Oct 14, 11:36 UTC

Monitoring - Semtech has identified the cause and performed a fix to resolve the issue. Semtech engineers are currently monitoring to ensure stability. We will consider this matter resolved if no further impacts are observed.

Impact:
Customers may experience SMS service degradation and delayed outgoing and incoming messages deliveries.

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services.
Oct 14, 09:36 UTC

Update - Semtech is experiencing a service outage with Maingate component listed below. We are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact:
Customers may experience a loss of service for outgoing and incoming SMS.

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services.
Oct 14, 09:14 UTC

Investigating - Our monitoring tools show a potential disturbance on the Semtech Maingate infrastructure. Our internal teams are engaged investigating to determine scope and address the issue.

We will provide an update as soon as we have additional information.
Oct 14, 08:44 UTC

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.