All Systems Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Semtech Planned Activity to upgrade AMM89 migration to 2.17.6 (GNOC-5959) Sep 17, 2024 04:30-10:30 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM89 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Posted on Aug 28, 2024 - 06:23 UTC
Past Incidents
Sep 8, 2024

No incidents reported today.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Service Impairment Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-6065)
Resolved - This incident has been resolved.
Sep 6, 09:45 UTC
Monitoring - Our monitoring systems observed a Service Impairment for Essentials1 SIM Subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier.
Our Partner Carrier was experiencing delays in establishing Data, SMS, USSD, and Voice Services. Corrective actions have been taken.

Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact: Impacted devices had experienced delays in establishing Data, SMS, USSD, and Voice Services.
Sep 6, 05:28 UTC
Sep 5, 2024
Partner Carrier ORS GEO REDUNANDT PLATFORM Maintenance (GNOC-6051)
Completed - The scheduled maintenance has been completed.
Sep 5, 09:58 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 5, 08:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:24 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for Dual IMSI Service. It will increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact: Temporary degradation in 2G/3G/4G Voice/Data/SMS is expected. Partner Carrier proxy server restart will be executed, by one server at time and other servers will handle traffic normal without any disrupt to minimize service impact.

Other Information: Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Sep 5, 08:24 UTC
Semtech Planned Activity to upgrade AMM87 migration to 2.17.6 (GNOC-5943)
Completed - The scheduled maintenance has been completed.
Sep 5, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 04:30 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM87 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Aug 28, 06:08 UTC
Sep 4, 2024
Partner Carrier ORS GEO REDUNANDT PLATFORM Maintenance (GNOC-6008)
Completed - The scheduled maintenance has been completed.
Sep 4, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 05:26 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for Dual IMSI Service. It will increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact: Temporary degradation in 2G/3G/4G Voice/Data/SMS is expected. Partner Carrier proxy server restart will be executed, by one server at time and other servers will handle traffic normal without any disrupt to minimize service impact.

Other Information: Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Aug 30, 09:35 UTC
Sep 3, 2024
Service Disruption Notification Accessing AirVantage UI, APIs & Datapush in EU Region (GNOC-6024)
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Sep 3, 15:17 UTC
Update - Semtech Engineers are confirming continuous significant improvement. All traffic is being ingested correctly in real-time without any delays. However, we are still keeping it under observation for checking the stability of the platform. We will provide an update soon.
Sep 3, 11:31 UTC
Update - Semtech Engineers are seeing continuous significant improvement. All the ingestions are happening in real time. However, we are still keeping it under observation for checking the stability of the platform. We will provide an update soon.
Sep 3, 07:34 UTC
Update - Semtech Engineers are witnessing continuous improvement. All backlog AirVantage Data usage requests have been ingested. However, we are still keeping it under observation for checking the stability of the platform. We will provide an update soon.
Sep 3, 03:32 UTC
Update - Semtech Engineers are observing significant improvement. However, we are still keeping it under observation. We will share an update soon.
Sep 2, 23:12 UTC
Update - Semtech Engineers are continuing to observe significant improvement. However, we are still monitoring it. We will share an update soon.
Sep 2, 19:15 UTC
Update - Semtech Engineers are observing significant improvement. However, we are still keeping it under observation. We will keep sharing an update soon.
Sep 2, 14:53 UTC
Update - Semtech Engineers are observing significant improvement. However we are still keeping it under observation. We will share an update soon.
Sep 2, 11:31 UTC
Monitoring - A fix has been implemented & we are seeing gradual improvement. Currently we are monitoring the results & will keep updating status accordingly.
Sep 2, 09:32 UTC
Investigating - Semtech is experiencing degradation on the AirVantage Platform in the EU region, usage records have not been sent . Subscribed customers may experience delays in EU Datapush (for connectivity usages), alerts based on connectivity usages are also impacted. Our engineers are engaged on a technical bridge working on restoring services. We will provide an update as soon as we have additional information.

Impact Potential: AirVantage delays in EU Datapush (for connectivity usages), alerts based on connectivity usages Provisioning operations and traffic, and device data and management are unaffected.
Sep 2, 07:35 UTC
Semtech Planned Activity to upgrade AMM50 migration to 2.17.6 (GNOC-5944)
Completed - The scheduled maintenance has been completed.
Sep 3, 09:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 04:33 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM50 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Aug 28, 06:17 UTC
Service Degraded Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-6029)
Resolved - This incident has been resolved.
Sep 3, 07:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 06:07 UTC
Investigating - Our monitoring systems show a Service Degradation for Essentials1 SIM Subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Sep 3, 04:06 UTC
Sep 2, 2024
Sep 1, 2024

No incidents reported.

Aug 31, 2024
Service Impairment Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-6014)
Resolved - This incident has been resolved.
Aug 31, 12:08 UTC
Monitoring - Our Partner Carrier was experiencing delays in establishing Data, SMS, USSD, and Voice Services. Corrective actions have been taken.

Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Aug 31, 10:14 UTC
Investigating - Our monitoring systems show a Service Impairment for Essentials1 SIM Subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Aug 31, 07:07 UTC
Aug 30, 2024

No incidents reported.

Aug 29, 2024
Maingate Service Degradation Notification (GNOC-5996)
Resolved - This incident has been resolved.
Aug 29, 10:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 29, 09:09 UTC
Investigating - Our monitoring systems show service degradation to Maingate Manager. Some users may see an impact in Maingate Manager with some data not showing up.

Our Engineers are working on a fix now. We will keep you posted as soon as we have new updates.
Aug 29, 08:09 UTC
Partner Carrier - Planned Database Infrastructure (SMS) Maintenance in US Region (GNOC-5922)
Completed - The scheduled maintenance has been completed.
Aug 29, 08:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 04:00 UTC
Scheduled - This notice is to inform you that our partner carrier in US will be performing scheduled maintenance on database Infrastructure that may affect SMS services in US region. The full list of affected services can be found below.

Impact: During this process you may experience brief delays in the processing of SMS.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Aug 19, 10:08 UTC
Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.

Aug 25, 2024

No incidents reported.

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