All Systems Operational

AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Carrier Activity – Software Update Maintenance (GNOC-8717) Jul 14, 2025 23:00 - Jul 15, 2025 04:00 UTC

Our partner carrier will be conducting software upgrades within its network infrastructure. This maintenance is part of their ongoing efforts to enhance network resiliency and efficiency, in line with their commitment to delivering best-in-class services.

Impact:
During the maintenance window, some customers may experience service interruptions of up to one hour. Affected services may include SMS, Voice, USSD, and Data.

Additional Information:
Our Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Posted on Jul 03, 2025 - 20:02 UTC

Semtech Planned Activity to upgrade AMM07 to version 2.17.6.1 (GNOC-8660) Jul 15, 2025 04:30-09:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM07 to version 2.17.6.1. It is a patch release. This update addresses a performance issue discovered in AMM 2.17.6 that only impacts heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 07, 2025 - 07:49 UTC

Semtech Planned Activity to upgrade AMM03 to version 2.17.6.1 (GNOC-8661) Jul 16, 2025 04:30-09:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM03 to version 2.17.6.1. It is a patch release. This update addresses a performance issue discovered in AMM 2.17.6 that only impacts heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 07, 2025 - 07:53 UTC

Planned Partner Carrier Activity - Database Infrastructure Maintenance (GNOC-8704) Jul 17, 2025 04:00-08:00 UTC

Our Partner Carrier will conduct a planned database Infrastructure Maintenance in United States & Brazil Data centers. This maintenance activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during maintenance.

Additional Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Posted on Jul 03, 2025 - 10:56 UTC

Partner Carrier Activity – Software Update Maintenance (GNOC-8718) Jul 21, 2025 23:00 - Jul 22, 2025 04:00 UTC

Our partner carrier will be conducting software upgrades within its network infrastructure. This maintenance is part of their ongoing efforts to enhance network resiliency and efficiency, in line with their commitment to delivering best-in-class services.

Impact:
During the maintenance window, some customers may experience service interruptions of up to one hour. Affected services may include SMS, Voice, USSD, and Data.

Additional Information:
Our Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Posted on Jul 03, 2025 - 20:05 UTC

Semtech Planned Activity - AMM06 Upgrade to version 2.17.6.1 (GNOC-8662) Jul 23, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM06 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 16:02 UTC

Semtech Planned Activity - AMM02 Upgrade to version 2.17.6.1 (GNOC-8663) Jul 24, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM02 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 16:08 UTC

Partner Carrier Activity – Network Security Maintenance Migration (GNOC-8792) Jul 28, 2025 22:00 - Jul 29, 2025 02:00 UTC

Our partner carrier will be performing security service migrations within its network infrastructure. This maintenance is part of their ongoing commitment to enhancing the security and reliability of the services provided to our valued clients. A list of affected services is included below.

Impact: During the maintenance window, some customers may experience service interruptions lasting up to one hour. Impacted services may include SMS, Voice, USSD, and Data.

Additional Information:
Our Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Posted on Jul 11, 2025 - 17:07 UTC

Semtech Planned Activity - AMM90 Upgrade to version 2.17.6.1 (GNOC-8712) Jul 29, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM90 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 16:39 UTC

Semtech Planned Activity - AMM81 Upgrade to version 2.17.6.1 (GNOC-8702) Jul 31, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM81 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 16:44 UTC

Semtech Planned Activity - AMM52 Upgrade to version 2.17.6.1 (GNOC-8709) Aug 5, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM52 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 16:52 UTC

Semtech Planned Activity - AMM09 Upgrade to version 2.17.6.1 (GNOC-8700) Aug 7, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM09 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 16:56 UTC

Semtech Planned Activity - AMM50 Upgrade to version 2.17.6.1 (GNOC-8708) Aug 12, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM50 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance

Posted on Jul 09, 2025 - 17:00 UTC

Semtech Planned Activity - AMM82 Upgrade to version 2.17.6.1 (GNOC-8707) Aug 14, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM82 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 17:05 UTC

Semtech Planned Activity - AMM89 Upgrade to version 2.17.6.1 (GNOC-8711) Aug 19, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM89 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 17:11 UTC

Semtech Planned Activity - AMM84 Upgrade to version 2.17.6.1 (GNOC-8710) Aug 21, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM84 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 17:16 UTC

Semtech Planned Activity - AMM87 Upgrade to version 2.17.6.1 (GNOC-8696) Aug 26, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM87 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 17:20 UTC

Semtech Planned Activity - AMM10 Upgrade to version 2.17.6.1 (GNOC-8697) Aug 28, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM10 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 17:23 UTC

Semtech Planned Activity - AMM05 Upgrade to version 2.17.6.1 (GNOC-8698) Sep 2, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM05 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 17:28 UTC

Semtech Planned Activity - AMM04 Upgrade to version 2.17.6.1 (GNOC-8699) Sep 4, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM04 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 17:31 UTC

Semtech Planned Activity - AMM08 Upgrade to version 2.17.6.1 (GNOC-8714) Sep 9, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM08 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 17:37 UTC

Semtech Planned Activity - AMM88 Upgrade to version 2.17.6.1 (GNOC-8701) Sep 11, 2025 04:30-08:30 UTC

This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM88 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Posted on Jul 09, 2025 - 17:46 UTC
Jul 14, 2025
Completed - The scheduled maintenance has been completed.
Jul 14, 08:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:01 UTC
Scheduled - Our Partner Carrier will conduct planned network infrastructure maintenance within its United States data center to upgrade core networking equipment, ensuring stability and optimal performance. This maintenance activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during maintenance.

Additional Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Jun 28, 23:08 UTC
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Resolved - This incident has been resolved.
Jul 10, 17:30 UTC
Update - Our team identified the issue and is working with to address to prevent any recurrence. The NA AirVantage and ALMS platform services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact: Customers may have experienced failures or service disruptions on the NA AirVantage and ALMS platforms.
• Affected: New provisioning operations and transactions may have failed during the disruption period.
• Unaffected: Existing or ongoing provisioning operations, traffic, and device data management remained fully operational.

Further updates will be provided as soon as more information becomes available.

Jul 10, 15:53 UTC
Update - We experienced a brief service disruption on the NA AirVantage and ALMS platforms lasting approximately 13 minutes. Services have been fully restored. Our engineering team is actively working on a technical bridge to understand the cause and ensure stability.

Impact: Customers may have experienced failures or service disruptions in the NA AirVantage and ALMS platforms.

Further updates will be provided as soon as more information becomes available.

Jul 10, 13:57 UTC
Monitoring - We experienced a brief service disruption on the NA AirVantage and ALMS platforms lasting approximately 13 minutes. Services have been fully restored. However, our engineers are actively working on a technical bridge to understand the cause and ensure stability.

Impact: Customers may notice failures or service disruptions in the NA AirVantage and ALMS platform services.

Further updates will be provided as soon as more information becomes available.

Jul 10, 13:50 UTC
Investigating - Our monitoring systems have detected possible service disturbances to the (NA) AirVantage and ALMS Platforms. Engineers are actively investigating. We will provide additional details in 15 minutes.
Jul 10, 13:24 UTC
Completed - The scheduled maintenance has been completed.
Jul 10, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 04:31 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM86 to version 2.17.6.1. It is a patch release. This update addresses a performance issue discovered in AMM 2.17.6 that only impacts heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Jul 7, 07:44 UTC
Jul 9, 2025
Completed - The scheduled maintenance has been completed.
Jul 9, 09:52 UTC
Update - Our engineers are continuing with the scheduled maintenance. The process is still ongoing, and we will provide the next update as soon as there is any progress.
Jul 9, 06:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 04:30 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM11 to version 2.17.6.1. It is a patch release. This update addresses a performance issue discovered in AMM 2.17.6 that only impacts heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Jul 7, 07:40 UTC
Jul 8, 2025

No incidents reported.

Jul 7, 2025
Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Jul 7, 17:45 UTC
Monitoring - Our engineers have observed that the service levels have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Jul 7, 16:08 UTC
Update - Semtech has observed a service impairment on the Vodafone network in the Netherlands using Essentials 2, Essentials 5, and Advanced SIMs. Our partners have been engaged to assist in determining the scope and addressing the issue.

Impact potential:
• Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity.
• Current Data sessions are not impacted; however, there may be delays in establishing new sessions.

We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.

Jul 7, 15:19 UTC
Investigating - Semtech has observed a service impairment on the Vodafone network in the Netherlands using Essentials 2 and Essentials 5 SIMs. Our partners have been engaged to assist in determining the scope and addressing the issue.

Impact potential:
• Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity.
• Current Data sessions are not impacted; however, there may be delays in establishing new sessions.

We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.

Jul 7, 15:01 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Completed - The scheduled maintenance has been completed.
Jul 3, 12:33 UTC
Verifying - This is to inform you that our Partner Carrier has successfully resolved the issue encountered during the recent maintenance activity. We can now confirm that all services are fully operational, and KPIs remain stable.

The Semtech Global NOC will continue to actively monitor to ensure ongoing network stability.
Thank you for your patience and continued support.

Jul 3, 11:13 UTC
Update - This is to inform you that the (GNOC-8686) "Partner Carrier Emergency Maintenance Activity on IP Layer" has been extended due to ongoing delays. Our Carrier Partner and Semtech engineers are still working on the issue. The maintenance is now expected to take another 2 hours.

Semtech Global NOC will continue active monitoring during this period. We will share updates as they become available.

Jul 3, 08:41 UTC
Update - This notice is to inform you that the (GNOC-8686) "Partner Carrier Emergency Maintenance Activity on IP Layer" has been extended due to unexpected delays. Carrier Partner and Semtech engineers are actively working to resolve. The additional estimated maintenance time is approximately 2 more hours.

The Global NOC and Semtech Engineers will continue active monitoring during the process.

Jul 3, 06:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 04:02 UTC
Scheduled - Our Partner Carrier will perform an emergency maintenance activity on their IP Layer infrastructure. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on the IP layer. Expect a brief deterioration in voice, data, USSD and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.

Jul 2, 12:49 UTC
Resolved - This incident has been resolved.
Jul 3, 03:48 UTC
Monitoring - Our partner carrier is engaged and actively working on the issue and we have observed significant improvements on the network for over an hour. Services have been restored, and our engineers are currently monitoring to ensure stability.

We will consider this resolved if no further impacts are observed during our monitoring period.

Jul 3, 01:35 UTC
Update - A disruption on a partner's network is affecting Semtech services. Escalations have been made and the partner is engaged to resolve the issue. Customers using Essentials 1 subscription offers primarily in the EU and NAM markets may experience delays and failures in SMS, USSD, Voice, Data service establishment and network connectivity.


Impact: Customer currently using Semtech's Essentials 1 subscription offers may be experiencing delays and failures in SMS, USSD, Voice, Data service establishment and network connectivity. Existing Data sessions are unaffected, however there may be delays establishing new sessions.

We appreciate your patience on this regard. We will provide the next update within 2 hours.

Jul 2, 23:27 UTC
Investigating - Our monitoring systems have alerted anomalies to key performance indicators for some Essentials1 SIM subscriptions in the European and North american regions.

- Engineers are actively investigating.

We will provide additional details in 15 minutes.

Jul 2, 22:35 UTC
Jul 2, 2025
Completed - This maintenance has been postponed to another date. A new notification will be sent out prior to the execution date.
Jul 2, 02:52 UTC
Scheduled - This notice is to inform you that we will be performing a front-end firewall upgrade, which will require a reboot in one of our geo-redundant data centers. This scheduled maintenance may affect SMS, USSD, and EU AirVantage services. The full list of affected services is provided below. As part of our network lifecycle management process, this activity is necessary to further increase reliability and improve the resiliency of services provided to our valued customers.

Impact: Affected customers may experience service disruptions in AirVantage (EU) operations and provisioning, SMS, and USSD. Efforts have been made to minimize downtime, and service disruption should not exceed 15 minutes during the activity.

Other Information: Semtech engineers will actively monitor the network during the maintenance. Notifications will be sent before and after the completion of the activity.

Jun 18, 17:30 UTC
Jul 1, 2025
Resolved - This incident has been resolved.
Jul 1, 07:29 UTC
Update - Our monitoring tools continues to show services returning back to normal. Our engineers continues to monitor for ensured stability.

If no further impacts are observed during our monitoring period, we will consider this resolved.

Jul 1, 02:22 UTC
Monitoring - Corrective actions have been implemented, and we are observing services returning back to normal. Our engineers will be monitoring to ensure stability.

If no further impacts are observed during our monitoring period, we will consider this resolved.

Jul 1, 01:22 UTC
Update - The issue has been identified. Semtech engineer is working with our partner carrier for resolution.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information

Jul 1, 00:56 UTC
Update - Semtech engineers have identified the issues and continues working with our partner carrier to bring this issue to a resolution.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information

Jul 1, 00:26 UTC
Identified - Semtech engineers have identified the issues and are working with our partner carrier to bring this issue to a resolution.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information

Jun 30, 23:26 UTC
Update - Our engineers continue to work to bring this issue to a resolution. We are observing a disturbance on the EU and NAM SIMs.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information

Jun 30, 22:53 UTC
Investigating - Our monitoring tools show a potential disturbance on the Semtech for the EU . Our internal teams are engaged in investigating to determine the scope and address the issue.

We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.

Jun 30, 21:50 UTC
Jun 30, 2025