Status - Sierra Wireless Status

Emergency Partner Carrier Maintenance Activity (GNOC-2531)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 2023 - 22:00 UTC

Scheduled - This notification is to inform you that our partner carrier has detected an issue in their network and must perform an emergency activity to remedy vulnerabilities on the network.

Impact:
During the activity, no impact is expected due to resiliency of their network.

Other Information:
We apologize for the short notice and any inconvenience and this may cause you.

Octave Operational

Platform API Operational

User Interface Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Under Maintenance

Data (NA) Under Maintenance

Data (EU) Under Maintenance

SMS Under Maintenance

Voice Under Maintenance

USSD Under Maintenance

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

Netcom (Norwegian SIMs) - Data Operational

Netcom (Norwegian SIMs) - SMS Operational

Netcom (Norwegian SIMs) - Voice Operational

Netcom (Norwegian SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (ARA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM51 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sierra Wireless Planned Maintenance - EU PGW VSSF FKT 01 [vSSF 5.0.14 Upgrade] (GNOC-2252) Mar 21, 2023 14:00-17:00 UTC

This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the EU PGW VSSF FKT 01 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant European Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.

Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Feb 23, 2023 - 11:41 UTC

Sierra Wireless Planned Activity - Move System Interfaces to New Switches (GNOC-2452) Mar 21, 2023 22:00 - Mar 22, 2023 02:00 UTC

This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to move system interfaces to our new switches.

As part of our lifecycle management process this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact:
No customer impact is expected due to network redundancy.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Mar 15, 2023 - 18:40 UTC

Sierra Wireless Planned Activity - HLR Server Upgrade (GNOC-2347) Mar 22, 2023 09:00-14:00 UTC

Update - This activity has been rescheduled.
Mar 08, 2023 - 16:27 UTC

Scheduled - Sierra Wireless will perform a planned maintenance activity to upgrade a platform component on the Home Location Register (HLR) servers in the Vitry (VTY) Data Center. This activity, as part of our network lifecycle management process, will improve network resiliency and efficiency and aligns with our commitment to provide best in class services to our customers.

Service Impact: This activity will be performed one server at a time with no impact expected to services.

Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Mar 03, 2023 - 19:37 UTC

Sierra Wireless Planned Maintenance - EU PGW VSSF VTY 02 [vSSF 5.0.14 Upgrade] (GNOC-2253) Mar 22, 2023 14:00-17:00 UTC

This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the EU PGW VSSF VTY 02 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant European Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.

Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Feb 23, 2023 - 11:45 UTC

Sierra Wireless Planned Activity - Octave APN Migration (GNOC-2485) Mar 23, 2023 10:00-10:30 UTC

Sierra Wireless will perform a planned maintenance activity to migrate the Octave APN iot.swir to our new APN interface infrastructure. This activity will improve resiliency and efficiency, and aligns with our commitment to provide best in class services to our customers.

Impact: During the maintenance activity, devices will experience a 5 to 20 minute communication delay as they re-establish connection. The duration of the communication delay may vary based on device behavior.
Posted on Mar 17, 2023 - 20:57 UTC

Sierra Wireless Planned Maintenance - EU PGW VSSF VTY 01 [vSSF 5.0.14 Upgrade] (GNOC-2254) Mar 23, 2023 14:00-17:00 UTC

This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the EU PGW VSSF VTY 01 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant European Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.

Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Feb 23, 2023 - 11:49 UTC

Sierra Wireless Planned Maintenance - NAM PGW VSSF LSP 02 [vSSF 5.0.14 Upgrade] (GNOC-2247) Mar 27, 2023 13:00-16:00 UTC

This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the NAM PGW VSSF LSP 02 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant North American Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.

Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Feb 23, 2023 - 11:21 UTC

Past Incidents

Mar 21, 2023

No incidents reported today.

Mar 20, 2023

Sierra Wireless Planned Maintenance - EU PGW VSSF FKT 02 [vSSF 5.0.14 Upgrade] (GNOC-2255)

Completed - This notice is to inform you that scheduled maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.
Mar 20, 16:00 UTC

In progress - Schedule maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 14:01 UTC

Scheduled - This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the EU PGW VSSF FKT 02 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant European Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.

Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Feb 23, 11:37 UTC

Sierra Wireless Planned Activity - HLR Server Upgrade (GNOC-2346)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:00 UTC

Update - This activity has been rescheduled.
Mar 8, 16:21 UTC

Scheduled - Sierra Wireless will perform a planned maintenance activity to upgrade a platform component on the Home Location Register (HLR) servers in the Frankfurt (FKT) Data Center. This activity, as part of our network lifecycle management process, will improve network resiliency and efficiency and aligns with our commitment to provide best in class services to our customers.

Service Impact: This activity will be performed one server at a time with no impact expected to services.

Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Mar 3, 19:09 UTC

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Sierra Wireless EU Packet Gateway Emergency Maintenance Activity (GNOC-2509)

Completed - The scheduled maintenance has been completed.
Mar 17, 03:49 UTC

Verifying - Verification is currently underway for the maintenance items.
Mar 17, 03:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:29 UTC

Scheduled - This notification is to inform you of an emergency maintenance activity on our EU Packet Gateway (PGW) nodes that will be implemented to pro-actively address a possible risk to service.

Impact:
No impact to active sessions is expected during this activity.

Other Information:
A message will be sent at the start and upon completion of the activity.
Mar 16, 21:25 UTC

Mar 16, 2023

Service Disruption Notification - Signaling Network Incident (GNOC-2508)

Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Mar 16, 18:48 UTC

Monitoring - This notification is to inform you about two signaling storms which caused signaling delays for some devices. The signaling storms occurred between 14:45 and 15:45 UTC. Our partner provider has confirmed corrective action was taken and no further disruption is expected. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Mar 16, 16:41 UTC

Sierra Wireless Planned Maintenance - Move Maingate Servers to New Switches Phase 2 (GNOC-2328)

Completed - The scheduled maintenance has been completed.
Mar 16, 18:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:59 UTC

Update - We have extended the length of this maintenance.
Mar 7, 17:54 UTC

Scheduled - This notification is to inform you that Sierra Wireless will perform phase 2 of a planned maintenance activity to move Maingate servers to our new switches. As part of our lifecycle management process, this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact: No impact is expected; however, some devices may experience short connection resets during this timeframe.

Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Mar 3, 21:32 UTC

Service Disruption Notification - Signaling Network Incident (GNOC-2505)

Monitoring - Our partner carrier has taken corrective action to resolve this issue. Signaling is returning to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Mar 16, 12:56 UTC

Update - Our partner carrier continues to experience an ongoing signaling network outage on its infrastructure. Sierra Wireless engineers escalated the incident with the partner’s upper management team. The partner’s engineering teams identified the issue and are actively working toward a resolution. The partner carrier is reestablishing signaling links one at a time to rectify a congestion storm. This incident is primarily affecting (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless SW Essentials3 devices. The partner has provided no ETR.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.
Mar 16, 10:08 UTC

Update - Our partner carrier continues to experience an ongoing signaling network outage on its infrastructure. Sierra Wireless engineers escalated the incident with the partner’s upper management team. The partner’s engineering teams identified the issue and are actively working to reestablish signaling services. This incident is primarily affecting (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless SW Essentials3 devices. The partner has no ETR available.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.
Mar 16, 07:39 UTC

Update - Our partner carrier continues to experience an ongoing signaling network outage on its infrastructure. Sierra Wireless escalated the incident with the partner’s upper management team. The partner’s engineering teams have identified the issue and is actively working on corrective actions to resolve. This incident is primarily affecting (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless SW Essentials3 devices. The partner has no ETR available.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.
Mar 16, 06:34 UTC

Identified - Our partner carrier is experiencing a network outage on its signaling platform. This incident is affecting (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless SW Essentials3 devices. Sierra engineers escalated the incident with the partner, whose ongoing investigation identified a connectivity issue on their signaling infrastructure, and their engineers are working towards a resolution. Currently, there is no ETR available.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.
Mar 16, 05:28 UTC

Sierra Wireless Emergency Maintenance Activity (GNOC-2502) Rolled Back

Completed - The emergency EU Packet Gateway (PGW) platform activity (GNOC-2502) was successfully rolled back. The full list of affected services can be found below.

A new notice may be published if this maintenance is rescheduled for a later date.
Mar 16, 04:06 UTC

Update - This notice is to inform you that the (GNOC-2502) emergency maintenance activity on our EU Packet Gateway (PGW) nodes are in the process of being rolled back. The activity has been extended due to unexpected delays. Sierra Wireless engineers are actively working to resolve. The estimated rollback time is approximately an additional hour.

The Global NOC and Sierra Wireless Engineers will continue active monitoring while during the rollback process.
Mar 16, 03:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:37 UTC

Mar 15, 2023

Sierra Wireless Planned Maintenance - Move Maingate Servers to New Switches Phase 1 (GNOC-2327)

Completed - This notice is to inform you that scheduled maintenance has successfully completed.

We appreciate your patience during this important system update.
Mar 15, 19:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:03 UTC

Update - We have extended the length of this maintenance.
Mar 7, 17:51 UTC

Scheduled - This notification is to inform you that Sierra Wireless will perform phase 1 of a planned maintenance activity to move Maingate servers to our new switches. As part of our lifecycle management process, this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact: No impact is expected; however, some devices may experience short connection resets during this timeframe.

Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Mar 3, 21:22 UTC

Mar 14, 2023

Partner Carrier ORS Platform Migration Activity (GNOC-2445)

Completed - The scheduled maintenance has been completed.
Mar 14, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:01 UTC

Scheduled - Our Partner Carrier will perform traffic migration from their Legacy ORS Platform to their New Geo-Redundant Platform. This important activity will address vulnerabilities that factored into previous service interruptions and will improve network resiliency for our customers.

Impact:
During this scheduled activity some devices may experience a brief delay in creation of new 4G/LTE data sessions.

NOTE: There is no downtime expected for 2G/3G network services.

Other Information:
Sierra Wireless Global NOC will be actively monitoring and prepared to quickly engage our partner if any unexpected service impact is observed during the activity.
Mar 13, 09:33 UTC

Mar 13, 2023

Service Disruption Notification - IMaestro Platform using Verizon Wireless (GNOC-2469)

Resolved - We have been closely monitoring and have observed no additional impacts. We are considering this issue resolved at this time.
Mar 13, 18:03 UTC

Monitoring - Sierra Wireless has experienced a disruption with the IMaestro Platform for sites using Verizon Wireless. Customers may have experienced failures with data connectivity from their devices. Our engineering team is seeing service recovery at this time and is currently monitoring to ensure stability. We will consider this resolved if no other impacts are observed after one hour.
Mar 13, 16:54 UTC

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

Sierra Wireless Planned Activity - Move Firewalls and Servers to New Switches (GNOC-2271)

Completed - The scheduled maintenance has been completed.
Mar 10, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 23:23 UTC

Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to move firewalls and servers to our new switches on Thursday, March 09, 2023 at 2300 UTC.

As part of our lifecycle management process this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact:
No customer impact is expected due to network redundancy.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Mar 7, 23:37 UTC

Sierra Wireless Emergency Break-Fix Maintenance Activity (GNOC-2453)

Completed - The scheduled maintenance has been completed.
Mar 10, 01:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:30 UTC

Scheduled - This notification is to inform you of an emergency maintenance break-fix activity on our EU PGW nodes to repair a customer specific issue.

Impact:
This activity will result in a loss of local redundancy. We do not expect to impact active sessions during this activity.

Other Information:
A message will be sent at the start and upon completion of the activity.
Mar 10, 00:18 UTC

Mar 9, 2023

Sierra Wireless Planned Maintenance - NAM PGW VSSF MAD 01 [vSSF 5.0.14 Upgrade] (GNOC-2250)

Completed - The scheduled maintenance has been completed.
Mar 9, 15:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 13:01 UTC

Scheduled - This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the NAM PGW VSSF MAD 01 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant North American Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.

Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Feb 23, 11:29 UTC

Mar 8, 2023

Service Disruption Notification - AirVantage Device Communication Latency (GNOC-2446)

Resolved - We have been closely monitoring since device communication returned to normal and have observed no additional impacts. We are considering this issue resolved at this time.
Mar 8, 21:21 UTC

Update - Device communication has returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Mar 8, 20:15 UTC

Update - As a result of this incident customers may experience delays when retrieving reports and device data. Our engineers report continued improvement as latency is steadily decreasing. No ETR is currently available.

We will provide an update as soon as we have additional information.
Mar 8, 19:01 UTC

Monitoring - Sierra Wireless is experiencing a disruption in AirVantage services listed below. Our engineers have identified the root cause and are seeing improvement at this time. They are monitoring this issue closely. AirVantage customers may experience latency on device communication in the EU. No ETR is currently available.

We will provide an update as soon as we have additional information.
Mar 8, 18:19 UTC

Sierra Wireless Planned Maintenance - NAM PGW VSSF MAD 02 [vSSF 5.0.14 Upgrade] (GNOC-2249)

Completed - This notice is to inform you that scheduled maintenance has successfully completed.
We appreciate your patience during this important system update.
Mar 8, 15:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 13:01 UTC

Scheduled - This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the NAM PGW VSSF MAD 02 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant North American Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.

Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Feb 23, 11:25 UTC

Sierra Wireless Planned Maintenance - Move PGW VMs and Servers to New Switches (GNOC-2272)

Completed - The scheduled maintenance has been completed.
Mar 8, 02:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates when necessary.
Mar 7, 23:13 UTC

Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to move PGW VMs and servers to our new switches on Tuesday, March 07, 2023 at 2300 UTC.

As part of our lifecycle management process this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact:
No customer impact is expected due to network redundancy.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Feb 23, 06:47 UTC

Mar 7, 2023

Service Disruption Notification – Signaling Anomalies (GNOC-2426)

Monitoring - Our partner provider reports cause of the issue was identified and corrective action has been taken. Our engineers observe signaling key performance indicators have returned to normal levels. We will continue to monitor to ensure stability and will consider this resolved if no further impacts are observed after two hours.
Mar 7, 16:07 UTC

Update - We have reported the issue to our partner provider. Engineers are investigating. ETR has not been determined.

Impacted Locations: France, Sweden, USA, Canada and Germany

Start Time: ~10:30 UTC
Mar 7, 15:29 UTC

Investigating - Our monitoring systems detected signaling anomalies from one of our partner providers that may have caused connectivity disruption to some devices.

Some SW Advanced devices may have switched connectivity to other partner providers.

We are investigating to determine cause and scope of the issue.
Mar 7, 14:46 UTC

Sierra Wireless Planned Maintenance - NAM PGW VSSF LSP 01 [vSSF 5.0.14 Upgrade] (GNOC-2248)

Completed - The scheduled maintenance has been completed.
Mar 7, 15:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 13:01 UTC

Scheduled - This notice is to inform you that Sierra Wireless will perform scheduled maintenance to upgrade the NAM PGW VSSF LSP 01 to the vSSF 5.0.14 version. This activity is part of a project across the geo-redundant North American Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, redundancy, and resiliency of existing data services.

Impact:
The VSSF handles only create requests so data sessions that are already established will not be affected. If the requests get rejected and time out, requests will just try another VSSF and will be accepted. Thus, the maximum impact can be described as a 5-10 minute delay in opening new sessions for partial number of requests.

Note: Before the upgrade, traffic will be offloaded to a redundant VSSF node.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Feb 23, 11:16 UTC

Partner Carrier ORS Platform Software Upgrade Maintenance (GNOC-2382)

Completed - The scheduled maintenance has been completed.
Mar 7, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 07:00 UTC

Scheduled - Our Partner Carrier has notified us that they will perform a maintenance on their geo-redundant Outbound Roaming Solution (ORS) platform. This activity will further increase the reliability and resiliency of services provided to our valued customers.

Impact: The maintenance will cause active session to dropped connection due to restart of server.

Other Information: Sierra Wireless Global NOC will be actively monitoring and prepared to quickly engage our partner carrier if any unexpected service impact is observed during the activity.
Mar 6, 00:55 UTC

Service Disruption Notification – Connectivity Degradation (GNOC-2413)

Monitoring - Our partner provider identified cause and have taken corrective action to resolve this issue. We are currently monitoring to ensure stability.
Mar 7, 00:11 UTC

Update - We have engaged our partner provider. Previously impacted signaling links have returned to service. Our engineers continue to investigate for cause and scope of the incident. ETR has not been determined. We will provide further updates as they become available.
Mar 6, 23:38 UTC