All Systems Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
90 days ago
99.96 % uptime
Today
Network Connectivity ? Operational
90 days ago
99.95 % uptime
Today
Data ? Operational
90 days ago
99.95 % uptime
Today
SMS ? Operational
90 days ago
99.95 % uptime
Today
USSD ? Operational
90 days ago
99.95 % uptime
Today
Voice ? Operational
90 days ago
99.95 % uptime
Today
VoLTE ? Operational
90 days ago
100.0 % uptime
Today
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Our Partner Carrier will perform a maintenance activity to upgrade their geo-redundant ORS platform. This activity will further increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Posted on Apr 10, 2024 - 11:41 UTC
Our Partner Carrier will be performing a maintenance on its roaming platforms. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a short traffic interruption of only a few seconds during this activity.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Apr 08, 2024 - 21:03 UTC
Our Partner Carrier will be performing a maintenance on its roaming platforms. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a short traffic interruption of only a few seconds during this activity.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Apr 08, 2024 - 21:08 UTC
Our Partner Carrier will be performing a maintenance on its roaming platforms. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a short traffic interruption of only a few seconds during this activity.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Apr 08, 2024 - 21:14 UTC
This notice is to inform you that Semtech/Sierra will be performing scheduled maintenance hardening the network from security vulnerabilities. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Impact:
We do not anticipate any disruptions to service during the maintenance activity. Service disruptions will be minimized due to our geo-redundant infrastructure. However, there may be brief delays in establishing Data sessions, network connectivity, and retrieving Billing records.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Posted on Apr 11, 2024 - 16:44 UTC
This notice is to inform you that Semtech/Sierra will be performing scheduled maintenance hardening the network from security vulnerabilities. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Impact:
We do not anticipate any disruptions to service during the maintenance activity. Service disruptions will be minimized due to our geo-redundant infrastructure. However, there may be brief delays in establishing Data sessions, network connectivity, and retrieving Billing records.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Posted on Apr 11, 2024 - 16:50 UTC
Past Incidents
Apr 13, 2024

No incidents reported today.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - Semtech/Sierra Wireless has been closely monitoring and has observed no additional impacts. Our Roaming partner has also confirmed as all services in their network have been restored. We are considering this issue resolved at this time.
Apr 9, 16:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 13:57 UTC
Update - Semtech/Sierra Wireless is experiencing a disruption with the services listed below. Customers may experience delay in using their services for Data/Voice/SMS & with registration as well. Our engineer has investigated this & concluded that the it is limited to Registration & Data/Voice/SMM access issue. We have confirmed that MNO Bouygues Telecom & Orange France network are affected through one of our Partner Carrier only for France Country. Our Partner Carrier has been engaged to address this matter with the isolated MNOs.
 
Impact potential - Voice, Data and  SMS for 2G/3G
 
We are still investigating to determine the scope of the impact.  We are actively monitoring the issue and an update will be provide  as soon as we have additional information.

Apr 9, 12:30 UTC
Investigating - Semtech/Sierra Wireless is experiencing signaling and data service degradation. We are still investigating to determine the cause of the impact. Users may face issue in accessing data services & registering into the network .

We have engaged our carrier partner for the investigation & solution for the same.

No ETR is currently available. We will provide an update as soon as we have additional information.

Apr 9, 11:12 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:31 UTC
Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM10 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Mar 25, 12:50 UTC
Apr 8, 2024
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Apr 8, 08:50 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Apr 8, 06:50 UTC
Identified - We have identified the cause of the service disruption and are currently working to resolve the issue with our Partner Carrier. Customers may face issue in loss of existing data session as well as new data session.

No ETR is currently available. We will provide an update as soon as we have additional information.

Apr 8, 04:57 UTC
Investigating - Semtech/Sierra Wireless is experiencing a disruption with the data services listed below. We are still investigating with our Partner Carrier to determine the cause and scope of the impact.

No ETR is currently available. We will provide an update as soon as we have additional information.

Apr 8, 02:53 UTC
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Apr 3, 06:58 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Apr 3, 04:45 UTC
Update - Semtech/Sierra Wireless continues investigating with our Carrier Partner to determine the cause and scope of the impact.

No ETR is currently available. We will provide an update as soon as we have additional information.

Apr 3, 02:58 UTC
Update - Semtech/Sierra Wireless is continuing to experience a disruption with the services listed below. We are currently investigating with our Carrier Partner to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 3, 00:48 UTC
Update - Semtech/Sierra Wireless is still experiencing a disruption with the services listed below. We are seeing some improvements and our Partner Carrier continues to work to resolve this issue.

No ETR is available at this time. We will provide an update as soon as we have additional information

Apr 2, 22:46 UTC
Investigating - Our monitoring systems have detected network disturbance impacting some connectivity services in Germany. Some devices may experience network registration, USSD, SMS delivery, and/or data transmission delays.

We have engaged our carrier partner for investigation into the issue and will provide updates as they become available.

Apr 2, 20:44 UTC
Apr 2, 2024
Completed - The scheduled maintenance has been completed.
Apr 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 UTC
Scheduled - Our Partner Carrier is performing a maintenance activity to upgrade their geo-redundant DRA platform. This activity will address vulnerabilities; and increase network reliability and security of services provided to our valued customers.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Mar 29, 13:10 UTC
Apr 1, 2024

No incidents reported.

Mar 31, 2024

No incidents reported.

Mar 30, 2024

No incidents reported.