Service Disruption Notification (332080)
Update - Sierra Wireless is continuing to experience a disruption with the services listed below.

Our carrier partner is working to resolve this high priority incident as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.
Dec 1, 21:06 UTC
Identified - Sierra Wireless is continuing to experience a disruption with the services listed below.

Our carrier partner has identified an issue internal to their network and are working to resolve this high priority incident as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.
Dec 1, 20:03 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. Our carrier partner has identified an issue and are working to resolve this as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.
Dec 1, 18:51 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. Our carrier partner has identified an issue and are working to resolve this as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.
Dec 1, 18:47 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Dec 1, 18:27 UTC
Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SmartSIM Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM Global Partial Outage
Data (NA) ? Partial Outage
Data (EU) ? Partial Outage
SMS ? Partial Outage
Voice ? Partial Outage
USSD ? Partial Outage
EasySIM EU1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM US Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Classic SIM / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM82 Operational
AMM84 Operational
AMM85 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
[STAGING] FocalPoint Operational
Application (Judicial) Operational
Application (Commercial) Operational
Location-Based Services (Judicial) Operational
Location-Based Services (Commercial) Operational
SMS Message Delivery (Judicial) Operational
SMS Message Delivery (Commercial) Operational
API (Judicial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2020

Unresolved incident: Service Disruption Notification (332080).

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Service Disruption Notification (332055)
Resolved - Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Restoration Time:
All services were restored as of 19:46 UTC.

Start Time: 18:48 UTC
End Time: 19:46 UTC

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Nov 24, 22:57 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

If you are still experiencing issues, please contact customer support.

Start Time: 18:48 UTC
End Time: 19:46 UTC
Nov 24, 20:00 UTC
Investigating - Sierra Wireless is currently experiencing a disruption with the services listed below. We are investigating to determine the cause and scope of the impact. No ETR is currently available.

Sessions that are currently established are not affected. Devices that attempt to establish a new session are unable to at this time.

We will provide an update as soon as we have additional information.
Nov 24, 19:33 UTC
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
Partner Carrier Emergency Maintenance (106031)
Completed - This notice is to inform you that scheduled maintenance on has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.
Nov 21, 04:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:01 UTC
Scheduled - This notice is to inform you that our partner carrier will be performing an emergency maintenance that may affect the services listed below.

Impact:
Some devices may experience a temporary loss of data connectivity. The activity should be transparent to most customers as the data session will disconnect and immediately reconnect based upon device retry mechanism. No actions required from customers.

Other Information:
A message will be sent before and upon completion of the maintenance.
Nov 20, 16:54 UTC
Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020
Sierra Wireless Scheduled Maintenance (106403)
Completed - The scheduled maintenance has been completed.
Nov 17, 10:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 09:02 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that will affect cellular connectivity for Octave devices using the "IoT.SWIR" APN. The full list of affected services can be found below.

Impact:
During the execution of the scheduled activity, customers will experience the inability to establish a data session for up to a 10 minute period. Customer devices should recover upon completion of the activity. No customer intervention is required.

Other Information:
A message will be sent before and upon completion of the maintenance.
Nov 12, 23:09 UTC
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