All Systems Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notice is to inform you that we will be performing scheduled infrastructure maintenance on the AirVantage platform. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience 3 to 4 min of downtime. Customers will not be able to create nor edit subscriptions and gateways during the downtime.

Other Information: Semtech Engineers will be actively monitoring the network during the network infrastructure activity. Notifications will be sent before and after completion of the maintenance.

Posted on Oct 08, 2024 - 13:03 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM03 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Posted on Sep 26, 2024 - 17:21 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM10 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Posted on Sep 26, 2024 - 17:29 UTC
This notice is to inform you that we will be performing scheduled infrastructure maintenance on the AirVantage platform. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience 3 to 4 min of downtime. Customers will not be able to create nor edit subscriptions and gateways during the downtime.

Other Information: Semtech Engineers will be actively monitoring the network during the network infrastructure activity. Notifications will be sent before and after completion of the maintenance.

Posted on Oct 08, 2024 - 13:19 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM52 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Posted on Sep 26, 2024 - 17:33 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM08 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Posted on Sep 26, 2024 - 17:37 UTC
Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024
Resolved - Our engineers have not observed any further issues. We are considering this issue resolved.
Oct 9, 17:03 UTC
Monitoring - Our Engineers have identified the cause and have implemented corrective actions. Semtech Engineers are observing significant improvement. However, we are still keeping it under observation & currently monitoring it to ensure stability. We will keep sharing an update soon.
Oct 9, 15:30 UTC
Investigating - We experienced service degradation on the AirVantage platform, impacting the transmission of usage records. Subscribed customers may have noticed delays in data push services related to connectivity usages, as well as in alerts based on these usage records. Services are recovering and have returned to normal.

Further updates will be provided as soon as more information becomes available.


Impact:
• Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

We will provide an update as soon as we have additional information.

Oct 9, 15:00 UTC
Oct 8, 2024
Completed - The scheduled maintenance has been completed.
Oct 8, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:32 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM02 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Sep 18, 20:44 UTC
Completed - The scheduled maintenance has been completed.
Oct 8, 04:15 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:02 UTC
Scheduled - Our Partner Carrier will be performing maintenance on its Athens Servers. The work will include Migration of Athens STP & DSC to Milan. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Oct 4, 09:42 UTC
Oct 7, 2024
Resolved - This incident has been resolved.
Oct 7, 11:36 UTC
Monitoring - Our partner carrier has implemented corrective action to resolve this issue. We are currently monitoring to ensure stability and will consider this resolved if no further impacts are observed during our monitoring period.
Oct 7, 09:34 UTC
Update - Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.

Oct 7, 09:20 UTC
Investigating - Our monitoring systems show a service degradation for Essentials1 SIM subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.

Oct 7, 08:25 UTC
Completed - The scheduled maintenance has been completed.
Oct 7, 09:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 04:33 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM04 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Sep 18, 20:39 UTC
Oct 6, 2024
Completed - The scheduled maintenance has been completed.
Oct 6, 06:00 UTC
Verifying - The partner carrier have completed this maintenance activity. Semtech Global NOC are presently verify the services listed below.
Oct 6, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:00 UTC
Scheduled - This notification is to inform you that our partner carrier will perform a planned maintenance to migrate their firewalls in their Greece Data Center. This work will improve network resiliency and efficiency and align with our commitment to provide best-in-class services with Semtech.

Impact:
This planned work will affect data services from the partner carrier. Some customers may experience
up to 30 minutes of data unavailability for both new and ongoing sessions.

Other Information:
The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Oct 3, 20:21 UTC
Oct 5, 2024
Oct 4, 2024
Resolved - This incident is resolved.
Oct 4, 20:26 UTC
Update - Our partner carrier has implemented corrective action to resolve this issue. We are currently monitoring to ensure stability and will consider this resolved if no further impacts are observed during our monitoring period.
Oct 4, 17:46 UTC
Update - Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.

Oct 4, 16:44 UTC
Investigating - Our monitoring systems show again a service degradation for Essentials1 SIM subscriptions in the NAM & EU regions. We have already engaged our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.

Oct 4, 14:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 12:17 UTC
Investigating - Our monitoring systems show a Service Degradation for Essentials1 SIM Subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.

Oct 4, 10:40 UTC
Oct 3, 2024
Resolved - This incident has been resolved.
Oct 3, 18:28 UTC
Monitoring - Our partner carrier has restored services and our engineers are monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Oct 3, 16:22 UTC
Investigating - Our monitoring systems show a Service Degradation for Essentials1 SIM Subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.

Oct 3, 14:38 UTC
Completed - The scheduled maintenance has been completed.
Oct 3, 09:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 04:31 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM86 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Sep 17, 13:10 UTC
Completed - The scheduled maintenance has been completed.
Oct 3, 04:00 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 20:08 UTC
Scheduled - Our Partner Carrier will be performing maintenance on its Athens Servers. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Oct 1, 18:19 UTC
Oct 2, 2024
Oct 1, 2024
Resolved - This incident has been resolved.
Oct 1, 17:26 UTC
Monitoring - Our Partner Carrier was experiencing delays in establishing Data, SMS, USSD, and Voice Services. Corrective actions have been taken.

Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Oct 1, 14:43 UTC
Investigating - Our monitoring systems are observing a service impairment for Essentials 3 SIM subscriptions in the North American and European regions. Our partner carrier is experiencing network issue that may impact device connectivity. We are working with our partner carrier to resolve the issue.

We will provide an update as soon as we have additional information.

Oct 1, 13:01 UTC
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Oct 1, 09:31 UTC
In progress - Our Partner Carrier continues with their maintenance on its Athens Servers. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Oct 1, 05:34 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 1, 04:15 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:01 UTC
Scheduled - Our Partner Carrier will be performing maintenance on its Athens Servers. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Sep 25, 10:05 UTC
Completed - The scheduled maintenance has been completed.
Oct 1, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:31 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM88 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Sep 17, 13:06 UTC
Resolved - This incident has been resolved.
Oct 1, 01:23 UTC
Update - Verizon has made significant progress as its network recovers, and they continue working to restore services. Our engineers still observe improvements as Verizon services return to normal traffic levels.

Impact: Customers roaming on Verizon in North America may have experienced delays and degradation in SMS, Voice, Data service establishment, and network connectivity. Some users reported observing “SOS” mode on-and-off displayed on their devices.

For a short period we will continue to monitor the positive results to ensure stability before concluding.

Sep 30, 23:24 UTC
Monitoring - Verizon is making significant progress as services begin to restore and its network recovers. Our engineers are also observing the improvements as Verizon services return to normal traffic levels.

Impact: Customers roaming on Verizon in North America may have experienced delays and degradation in SMS, Voice, Data service establishment and network connectivity.

We will continue to monitor the positive results and provide further updates as they become available.

Sep 30, 21:30 UTC
Investigating - Semtech is aware that Verizon is experiencing a nationwide disturbance in North America. Customers roaming on Verizon in the United States may encounter mobile network and coverage issues. Verizon engineers are engaged and are working quickly to identify and resolve the matter.

We will provide an update as soon as we have additional information.

Sep 30, 18:34 UTC
Sep 30, 2024
Resolved - This incident has been resolved.
Sep 30, 21:44 UTC
Monitoring - Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Sep 30, 19:48 UTC
Update - Our engineers are still engaged and working to restore services. We will provide an update as soon as we have additional information.

Impact: Delays in AirVantage Provisioning request.

Sep 30, 19:23 UTC
Update - Again, our engineers are observing delays in provisioning transactions on the AirVantage Platform. Our engineers are still engaged on a technical bridge working on restoring services. We will provide an update as soon as we have additional information.

Impact: Delays in AirVantage Provisioning request.

Sep 30, 17:46 UTC
Update - Our engineers have performed a corrective action and levels have returned to normal. We are presently monitoring for stability.

Impact: Delays in AirVantage Provisioning request.

Sep 30, 17:10 UTC
Investigating - Semtech is experiencing degradation on the AirVantage Platform. Subscribed customers are experiencing delays in provisioning request. Our engineers are engaged on a technical bridge working on restoring services. We will provide an update as soon as we have additional information.

Impact: Delays in AirVantage Provisioning request.

Sep 30, 16:40 UTC
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Completed - The scheduled maintenance has been completed.
Sep 26, 09:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:33 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM06 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Sep 17, 13:03 UTC
Resolved - This incident has been resolved.
Sep 26, 00:50 UTC
Monitoring - Our engineers have implemented a workaround. Monitoring systems show impacted services improving. We continue to closely monitor.
Sep 25, 23:29 UTC
Investigating - Our monitoring systems show service impairment for Essentials SIM subscriptions roaming in North America on the AT&T and T-Mobile networks. Our engineers are engaged in troubleshooting a technical bridge and working on applying a fix. Impact: Customers may experience delays and degradation in Data sessions. We will provide an update as soon as we have additional information.
Sep 25, 23:04 UTC