Status - Sierra Wireless Status

All Systems Operational

Octave Operational

Platform API Operational

User Interface Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

Netcom (Norwegian SIMs) - Data Operational

Netcom (Norwegian SIMs) - SMS Operational

Netcom (Norwegian SIMs) - Voice Operational

Netcom (Norwegian SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (ARA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM51 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sierra Wireless Planned Activity to upgrade AMM05 to version 2.17.3.1 (GNOC-2065) Feb 7, 2023 04:30-07:30 UTC

This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM05 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Jan 30, 2023 - 17:29 UTC

Sierra Wireless Planned Activity to upgrade AMM07 to version 2.17.3.1 (GNOC-2066) Feb 8, 2023 04:30-08:30 UTC

This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM07 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Jan 30, 2023 - 17:33 UTC

Sierra Wireless Planned Maintenance: Vitry Firewall Software Upgrade (GNOC-2077) Feb 13, 2023 14:00-16:00 UTC

This notification is to inform you that Sierra Wireless will perform a planned activity to implement a firewall software upgrade on February 13, 2023 at 14:00 UTC. This action will improve network reliability and efficiency and aligns with our efforts to provide best in class services to our valued customers.

Impact:
During the activity traffic will be failed over from primary to secondary firewalls. Traffic routes will temporarily drop. Some customers may experience provisioning and network connectivity delays of no more than 2 – 3 minutes.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Feb 03, 2023 - 19:24 UTC

Sierra Wireless Planned Activity to upgrade AMM04 to version 2.17.3.1 (GNOC-2069) Feb 14, 2023 04:30-08:30 UTC

This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM04 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Feb 05, 2023 - 09:02 UTC

Sierra Wireless Planned Activity to upgrade AMM10 to version 2.17.3.1 (GNOC-2070) Feb 15, 2023 04:30-08:30 UTC

This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM10 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Feb 05, 2023 - 09:10 UTC

Sierra Wireless Planned Activity to upgrade AMM89 to version 2.17.3.1 (GNOC-2071) Feb 16, 2023 04:30-07:30 UTC

This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM89 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Feb 05, 2023 - 09:15 UTC

Sierra Wireless Planned Maintenance: Vitry Voice Firewall Software Upgrade (GNOC-2078) Feb 16, 2023 14:00-16:00 UTC

This notification is to inform you that Sierra Wireless will perform a planned activity to implement a firewall software upgrade on February 16, 2023 at 14:00 UTC. This action will improve network reliability and efficiency and aligns with our efforts to provide best in class services to our valued customers.

Impact:
During the activity traffic will be failed over from primary to secondary firewalls. Traffic routes will temporarily drop. Some customers may experience degraded voice services of no more than 2 – 3 minutes.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Feb 03, 2023 - 19:41 UTC

Sierra Wireless Planned Activity to upgrade AMM84 to version 2.17.3.1 (GNOC-2089) Feb 21, 2023 04:30-07:30 UTC

This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM84 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Feb 05, 2023 - 09:20 UTC

Past Incidents

Feb 6, 2023

Service Disruption Notification - AMM50 Site Is Down (GNOC-2169)

Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Feb 6, 18:56 UTC

Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Feb 6, 17:49 UTC

Investigating - Sierra Wireless is experiencing a disruption with AMM50. Customers are receiving a timeout response when trying to access the site. Engineers are currently working to determine cause and corrective action. There is no ETR at this time.

We will provide an update as more information is available.
Feb 6, 17:09 UTC

Service Disruption Notification – Signaling Network Incident (GNOC-2165)

Update - Our partner provider has reported services fully restored and stable. Sierra engineers have observed significant and steady improvement since the partner provider took action to mitigate network congestion. Our engineers also confirm network connectivity and all other services (Data, SMS, Voice and USSD) are at near normal levels.

Th Global NOC will continue closely monitoring to ensure sustained network stability. We will consider this resolved if no further impacts are observed after two hours.
Feb 5, 21:46 UTC

Monitoring - Our partner provider has acted to methodically reduce network congestion. Considerable improvement has been noted. Devices are steadily achieving network connectivity and service KPI (Data, SMS, Voice USSD) are progressing to near normal levels.
Feb 5, 20:45 UTC

Update - Our partner provider reports heavy network congestion since their IP Engineering team applied corrective actions. Devices are slowly re-establishing network connectivity but overall services remain impaired. They are working to get the congestion under control to stabilize the network. No ETR is available.

Sierra engineers continue to observe signs of some improvement but network instability persisting.
Feb 5, 19:28 UTC

Update - Our partner provider has report that a problem was discovered in one of their core routers. Their IP Engineering Team has initiated corrective actions and some improvements are observed, however estimated time of resolution is not determined.

Sierra engineers continue to closely monitor and see intermittent periods of improvement, but the partner provider’s network remains unstable.
Feb 5, 18:10 UTC

Update - Our monitoring systems show signs of slight improvement. At ~16:30 UTC some devices started to successfully obtain connectivity on the partner provider’s network. Our partner provider continues the effort to restore all impacted services. ETR has not been determined.
Feb 5, 17:10 UTC

Update - Our partner provider is continuing to work towards a resolution on the network outage of their signaling platform. No ETR has been provided and Sierra engineers continue to escalate the incident with the partner.

We will provide an update as soon as we have additional information.
Feb 5, 15:55 UTC

Update - Our partner provider is continuing to work towards a resolution on the network outage of their signaling platform. No ETR has been provided and Sierra engineers continue to escalate the incident with the partner.

We will provide an update as as we have additional information.
Feb 5, 14:58 UTC

Update - Our partner provider confirmed a network outage at their signaling platform. The partner provider investigation identified an IP Major fault issue and is working toward resolution. Sierra engineers have escalated the incident with the partner and continues to investigate to determine full scope of impact.

There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.
Feb 5, 13:47 UTC

Identified - Our partner provider has confirmed an issue at their signaling platform. They are working to determine root cause and resolution. Sierra engineers continue to investigate to determine full scope of impact.

SW Advanced devices switched to other partner provider networks as designed.
Feb 5, 12:38 UTC

Investigating - Sierra Wireless is experiencing a nework disruption with signaling services listed below. Our engineers are observing significant signaling spikes in 3G/SS7 and 4G/LTE traffic. We are still investigating to determine the cause and scope of the impact. No ETR is currently available.

We will provide an update as soon as we have additional information.
Feb 5, 11:40 UTC

Feb 5, 2023

Feb 4, 2023

No incidents reported.

Feb 3, 2023

Sierra Wireless Planned Activity to upgrade AMM11 to version 2.17.4 (GNOC-2035)

Completed - The scheduled maintenance has been completed.
Feb 3, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 04:30 UTC

Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM11 to version 2.17.4. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2174/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.YMa7xM99.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jan 24, 21:42 UTC

Feb 2, 2023

Sierra Wireless Planned Activity to upgrade AMM06 to version 2.17.3.1 (GNOC-1988)

Completed - The scheduled maintenance has been completed.
Feb 2, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 04:31 UTC

Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM06 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jan 16, 17:26 UTC

Feb 1, 2023

Sierra Wireless Planned Maintenance - Vitry Network Component Capacity Enhancement and Relocation (GNOC-2054)

Completed - The scheduled maintenance has been completed.
Feb 1, 20:56 UTC

Update - UPDATE: The planned end time of this activity has been extended by two hours. We do not anticipate customer impact during the extension.
Feb 1, 19:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide update as necessary.
Feb 1, 13:35 UTC

Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance to increase the capacity of and move a key network component located in the Vitry data center to a new rack.

This activity will increase network security, performance, and resilience.

Impact:
No impact to customers as we will first migrate traffic away from Vitry to the Frankfurt data center.

Other Information:
The Global NOC will be actively monitoring the network during the activity. Notification will be sent before and after completion of the maintenance.
Jan 26, 00:21 UTC

Sierra Wireless Planned Activity to Move Intercarrier Connection to New Router in the LSP Data Center (GNOC-2043)

Completed - This notice is to inform you that scheduled maintenance has successfully completed.

We appreciate your patience during this important system update.
Feb 1, 13:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 11:31 UTC

Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to move an existing Intercarrier connection to a new router in the Lithia Springs data center. This activity, as part of our network lifecycle management process, will improve reliability and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact: There may be a 5-minute disruption in data sessions for some devices during the maintenance window. Data sessions should re-establish immediately following the 5-minute disruption, depending upon device behavior.

We apologize for any inconvenience this may cause.
Jan 26, 21:32 UTC

Sierra Wireless Planned Activity to upgrade AMM02 to version 2.17.3.1 (GNOC-1971)

Completed - The scheduled maintenance has been completed.
Feb 1, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 04:34 UTC

Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM02 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jan 13, 11:27 UTC

Jan 31, 2023

Sierra Wireless Planned Provisioning Platform Maintenance Activity (GNOC-2045)

Completed - This notice is to inform you that scheduled maintenance has successfully completed.

We appreciate your patience during this important system update.
Jan 31, 23:17 UTC

In progress - Scheduled maintenance is in progress. We will provide updates as needed.
Jan 31, 15:14 UTC

Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity on our Provisioning Platform on Tuesday, January 31, 2023 at 13:00 UTC. As part of our continuous effort to enhance the customer experience this activity will improve platform performance and help mitigate past provisioning issues.

Impact:
There is no impact expected during the execution of the scheduled activity. Customers may use the platform as normal.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Jan 24, 21:27 UTC

Sierra Wireless Planned Maintenance: Move Firewalls and Load Balancers to New Switches (GNOC-2028)

Completed - This notice is to inform you that scheduled maintenance on has successfully completed.

We appreciate your patience during this important system update.
Jan 31, 20:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 18:03 UTC

Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to move firewalls and load balancers to our new switches on Tuesday, January 31, 2023 at 18:00 UTC.

As part of our lifecycle management process this activity will improve network reliability and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact:
No customer impact is expected due to network redundancy.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Jan 24, 23:20 UTC

Sierra Wireless Planned Activity to upgrade AMM08 to version 2.17.3.1 (GNOC-1970)

Completed - The scheduled maintenance has been completed.
Jan 31, 07:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 04:36 UTC

Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM08 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jan 13, 11:30 UTC

Jan 30, 2023

No incidents reported.

Jan 29, 2023

Service Disruption Notification – Signaling Anomalies (GNOC-2106)

Monitoring - This notification is to inform you that our partner provider experienced an issue with their signaling platform that may have impacted data connectivity for some devices. The issue is resolved at this time. We are closely monitoring to ensure stability.

SW Advanced devices switched to other partner provider networks as designed.

Start Time: 2023-01-28 19:45
End Time: 2023-01-28 21:20
Jan 28, 23:53 UTC

Jan 28, 2023

Jan 27, 2023

Service Disruption Notification – Intermittent Signaling Anomalies (GNOC-2098)

Resolved - We have been closely monitoring and have observed no additional signaling anomalies. We are considering this issue resolved at this time.
Jan 27, 22:27 UTC

Monitoring - Signaling has returned to normal levels. We will continue to closely monitor for any additional signaling anomalies.
Jan 27, 19:59 UTC

Update - Signaling has returned to near normal levels. Our partner provider has been engaged and is investigating.
Jan 27, 18:22 UTC

Investigating - Our monitoring systems detected signaling anomalies from one of our partner providers that may have caused connectivity disruption to some devices.

Some SW Advanced devices may have switched connectivity to other partner providers.

We are investigating to determine cause and scope of the issue.

Start Time: 17:05 UTC
Jan 27, 17:42 UTC

Sierra Wireless Planned Activity to upgrade AMM88 to version 2.17.3.1 (GNOC-1969)

Completed - The scheduled maintenance has been completed.
Jan 27, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 04:33 UTC

Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM88 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jan 13, 11:35 UTC

Jan 26, 2023

Service Disruption Notification - Telia Swedish (Maingate) Data Service Impairment (GNOC-2080)

Monitoring - Our carrier partner experienced a hardware failure on its network affecting Sierra Wireless Maingate Data services listed below. Corrective action was taken by the carrier partner after an escalation, and services were restored. Our engineers are currently monitoring to ensure stability. We will consider this matter resolved once the carrier partner confirms they are hands-off the network and there are no further impacts are observed.

Impact:
Some customers may have experienced connectivity delays or failures in 2G/3G Data sessions

We will provide an update as soon as we have additional information.
Jan 26, 10:31 UTC

Sierra Wireless Planned Activity to upgrade Nutanix Hypervisor platform In Frankfurt (GNOC-1956)

Completed - The scheduled maintenance has been completed.
Jan 26, 12:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 09:00 UTC

Scheduled - This notice is to inform you that Sierra Wireless will perform planned activity to implement a software upgrade on our Nutanix Hypervisor platform in the FKT datacenter. This upgrade will improve system performance and enhance network resiliency.

Impact:
No impact to customer traffic is expected. No customer intervention is required.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Jan 16, 20:10 UTC

Service Disruption Notification – Intermittent 4G/LTE Signaling Spikes (GNOC-2074)

Resolved - We have been closely monitoring since our partner carrier reported the incident resolved, and have observed no additional impacts. We are considering this issue resolved at this time.
Jan 26, 00:29 UTC

Monitoring - Our carrier partner reports that the issue has been resolved. We will monitor traffic for an additional hour to ensure there are no further disruptions.
Jan 25, 21:25 UTC

Update - We are continuing to work with our carrier partner to determine the cause of the signaling spikes in 4G/LTE traffic.

Start Time: ~15:40 UTC

Locations: France, Sweden, Canada, and the United States
Jan 25, 20:42 UTC

Update - Our monitoring systems detected an additional signaling spike in 4G/LTE traffic from one of our partner carriers. We have raised a trouble report with our partner carrier and are continuing to investigate to determine cause and scope of the issue.

Start Time: ~15:40 UTC

Locations: France, Sweden, Canada, and the United States
Jan 25, 19:43 UTC

Investigating - Our monitoring systems detected abnormal intermittent signaling spikes in 4G/LTE traffic from one of our partner carriers. We have raised a trouble report with our partner carrier and are investigating to determine cause and scope of the issue.

Start Time: ~15:40 UTC

Locations: France, Sweden, Canada, and the United States
Jan 25, 18:35 UTC

Jan 25, 2023

Sierra Wireless Planned Activity to upgrade Nutanix Hypervisor platform In Vitry (GNOC-1955)

Completed - The scheduled maintenance has been completed.
Jan 25, 14:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 08:54 UTC

Scheduled - This notice is to inform you that Sierra Wireless will perform planned activity to implement a software upgrade on our Nutanix Hypervisor platform in the VTY datacenter. This upgrade will improve system performance and enhance network resiliency.

Impact:
No impact to customer traffic is expected. No customer intervention is required.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Jan 16, 20:05 UTC

Sierra Wireless Planned Activity to upgrade AMM87 to version 2.17.3.1 (GNOC-1968)

Completed - The scheduled maintenance has been completed.
Jan 25, 07:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 04:32 UTC

Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM87 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jan 16, 17:20 UTC

Jan 24, 2023

Service Disruption Notification - AirVantage Usage History Delay (GNOC-2051)

Update - Systems remain stable. Recent usage history is flowing without delay. The effort to address older usage history continues.
Jan 24, 18:17 UTC

Monitoring - The root cause of the issue has been resolved. Recent usages are flowing without delay. Engineers are working to address older usage history that may display incorrectly.
Jan 24, 16:51 UTC

Identified - Sierra Wireless is experiencing a disruption in AirVantage services listed below. Our engineers have identified the root cause and are working to resolve this issue. AirVantage customers may experience usages not showing in AirVantage UI and alerts based on usages not being triggered. No ETR is currently available.

We will provide an update as soon as we have additional information.
Jan 24, 15:27 UTC

Partner Carrier ORS Platform Software Upgrade Maintenance (GNOC-2020)

Completed - The scheduled maintenance has been completed.
Jan 24, 09:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 05:01 UTC

Scheduled - Our Partner Carrier has notified us that they will perform a software upgrade on their new geo-redundant Outbound Roaming Solution (ORS) platform. This activity will further increase the reliability and resiliency of services provided to our valued customers.

Impact: There is no downtime expected. The upgrade will be performed on one application VM at a time.

Other Information: Sierra Wireless Global NOC will be actively monitoring and prepared to quickly engage our partner carrier if any unexpected service impact is observed during the activity.
Jan 19, 16:51 UTC

Sierra Wireless Planned Activity to upgrade AMM86 to version 2.17.3.1 (GNOC-1967)

Completed - The scheduled maintenance has been completed.
Jan 24, 07:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 04:32 UTC

Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM86 to version 2.17.3.1. There are many new features and updates in this release, for more details please review the release notes via the links below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/
https://source.sierrawireless.com/resources/airlink/software_reference_docs/technical-bulletin/sierra-wireless-product-bulletin---device-configuration-for-am-amm-2,-d-,17,-d-,3/#sthash.0JOHK8K9.dpbs

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jan 16, 17:14 UTC

Jan 23, 2023

No incidents reported.