All Systems Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SmartSIM Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM Global Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM US Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Classic SIM / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Jasper - Data Operational
Jasper - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Feb 10, 14:43 UTC
Scheduled -

Dear Customer,

To accompany the growth of its SmartSIM and EasySIM connectivity services, Sierra Wireless is upgrading its infrastructure to carry us into 2022. This operation has already started for some early customers who have been separately informed and which fleet is now successfully migrated. The generalization of the migration operation will start on November 26th, 2019 to be progressively applied to the fleet of all concerned customers up into Q1 2020.


Which connectivity services are concerned?


Services concerned are SmartSIM (Advanced, or Lite) and EasySIM (Global, EU1, EU2, US) data via public APNs as well as private APNs, SMS, Voice, and USSD. Other Sierra Wireless connectivity services such as ClassicSIM and MainGate will remain unaffected, therefore those customers can ignore this notification.


How my connectivity services will be impacted?


During this migration period, each customer's SIM may experience one momentary loss of connectivity for a few seconds and only once. The connectivity will be automatically reestablished with no change of parameters once the migration operations are complete for the SIM.


Will it impact my interconnection with the AirVantage platform?


The AirVantage user interface and API will remain accessible during the migration period however, their management operation response time may get longer or even time out for few minutes if applied to a SIM at the exact moment it undergoes the migration operations. Extending the time waiting for AirVantage response or repeating the management operation will eventually return successfully.


What does the operation look like?


The migration procedure has been prepared and validated before applying it to all our customer's fleets. However, should an unforeseen issue be encountered, a rollback procedure will move the SIM back to the current infrastructure and keep them operating as before the migration operation.


How my existing commercial contract with Sierra Wireless will evolve?


All the Terms and Conditions in your contract remain unchanged after this operation.


What does Sierra Wireless recommend?


You do not need to consider changing your application logic during this migration period.


Contact Us


For any question, please contact our Technical Support using the ticketing tool "Customer Help Center" (available 24/7), or by phone at +46 455615504 (Monday to Friday, 8am to 5pm CET) or your Account Team.


Sincerely yours,
Team Sierra Wireless


Nov 19, 18:33 UTC
Past Incidents
Feb 25, 2020

No incidents reported today.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore service.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 21:10 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Feb 20, 22:35 UTC
Monitoring - Update:
Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.

Start Time: 14:30 UTC
End Time: 21:10 UTC
Feb 20, 21:27 UTC
Identified - Summary:
Sierra Wireless is continuing to experience a service disruption that is affecting the components listed below.

Update:
We have identified the cause of the service disruption and are currently working to resolve the issue.

ETR: To be determined.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Feb 20, 21:17 UTC
Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting the components listed below.

Actions Underway:
We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.

Incident Start Time: 14:30 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
Feb 20, 20:00 UTC
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.