Partner Carrier Roaming Services Solution Upgrade Day 1 (GNOC-6740)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2024 - 04:01 UTC
Scheduled - In continued commitment to provide best in class services to our valued customers, our partner carrier will perform planned maintenance activity to upgrade their Roaming Services Solution.
Roaming services are handled by several platforms which increases the redundancy and robustness of the service. Before upgrading each platform, the traffic will be moved to other active platform, and reactivated directly after upgrade is finished.

Service Impact: Some customers may experience a short traffic interruption, session drop and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services.

Additional Information: The Global NOC will be actively monitoring and prepared to quickly engage our partner if any unexpected service impact is observed during the activity.
Dec 9, 2024 04:00-15:00 UTC
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Under Maintenance
Data ? Under Maintenance
SMS ? Under Maintenance
Voice ? Under Maintenance
USSD ? Under Maintenance
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Partner Carrier Roaming Services Solution Upgrade Day 2 (GNOC-6741) Dec 10, 2024 03:00-15:00 UTC
In continued commitment to provide best in class services to our valued customers, our partner carrier will perform planned maintenance activity to upgrade their Roaming Services Solution.
Roaming services are handled by several platforms which increases the redundancy and robustness of the service. Before upgrading each platform, the traffic will be moved to other active platform, and reactivated directly after upgrade is finished.

Service Impact: Some customers may experience a short traffic interruption, session drop and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services.

Additional Information: The Global NOC will be actively monitoring and prepared to quickly engage our partner if any unexpected service impact is observed during the activity.
Posted on Nov 29, 2024 - 17:45 UTC
Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-6746) Dec 10, 2024 21:00 - Dec 11, 2024 02:30 UTC
Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Posted on Nov 29, 2024 - 17:59 UTC
Partner Carrier Roaming Services Solution Upgrade Day 3 (GNOC-6742) Dec 11, 2024 03:00-15:00 UTC
In continued commitment to provide best in class services to our valued customers, our partner carrier will perform planned maintenance activity to upgrade their Roaming Services Solution.
Roaming services are handled by several platforms which increases the redundancy and robustness of the service. Before upgrading each platform, the traffic will be moved to other active platform, and reactivated directly after upgrade is finished.

Service Impact: Some customers may experience a short traffic interruption, session drop and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services.

Additional Information: The Global NOC will be actively monitoring and prepared to quickly engage our partner if any unexpected service impact is observed during the activity.
Posted on Nov 29, 2024 - 17:49 UTC
Semtech Planned Activity – Maingate iGate 3.0 Security Upgrade (GNOC-6761) Dec 12, 2024 08:00-09:00 UTC
We will be performing a scheduled security upgrade on the Maingate iGate 3.0 SMS platform. This upgrade will enhance infrastructure security, improve network resiliency, and increase efficiency, in line with our commitment to providing best-in-class services. A full list of affected services is provided below.

Impact: During the maintenance, there may be brief periods of downtime or service disruption for both outgoing and incoming iGate 3.0 SMS messages, as well as access to the SMS containers. All other Maingate SMS services will remain unaffected.

Additional Information: Semtech engineers will actively monitor the network infrastructure throughout this activity. Notifications will be sent before and after the maintenance is completed.
Posted on Dec 04, 2024 - 18:11 UTC
Past Incidents
Dec 9, 2024

Unresolved incident: Partner Carrier Roaming Services Solution Upgrade Day 1 (GNOC-6740).

Dec 8, 2024
Service Degradation Essentials5 SIM Subscriptions (GNOC-6799)
Resolved - This incident has been resolved.
Dec 8, 12:04 UTC
Update - We are continuing to monitor for any further issues.
Dec 8, 10:12 UTC
Monitoring - A fix has been implemented. Our monitoring systems show significant improvement. We will continue to monitor for one hour and will consider the incident resolved if there is no recurrence.
Dec 8, 01:52 UTC
Investigating - Our monitoring systems have detected possible service impairment impacting Essentials 5 subscriptions. We are investigating to determine scope and cause of the issue.
Dec 8, 00:50 UTC
Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
Smart Connectivity Service Disruption in Benin (GNOC-6748)
Resolved - This incident has been resolved.
Dec 4, 02:16 UTC
Monitoring - Our partner carrier has successfully performed changes to restore service in Benin and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Dec 3, 16:17 UTC
Update - Another partner carrier has successfully performed changes to restore service in Benin. Our monitoring systems show successful SMS and confirm the establishment of data service with successful inbound and outbound traffic.

We continue to work with other partners to achieve full recovery.
Dec 3, 11:38 UTC
Update - Engage with our partner carrier to address a configuration issue with their partner continues. This incident was escalated to the partner’s leadership team. This service disturbance is affecting connectivity for some customers in the country of Benin.

We will provide updates as they become available.
Dec 3, 10:05 UTC
Update - We continue to engage our partner carrier to address a configuration issue with their partner. This incident was escalated to the partner’s leadership team. This service disturbance is affecting connectivity for some customers in the country of Benin.

We will provide updates as they become available.
Dec 3, 05:57 UTC
Update - Our partner carrier continues to address a configuration issue with their partner. This incident was escalated to the partner’s leadership team. This service disturbance is affecting connectivity for some customers in the country of Benin.

We will provide updates as they become available.
Dec 3, 01:52 UTC
Update - We continue working closely with our partner to address a configuration issue with a roaming partner. This incident was escalated to the partner’s leadership team. This service disturbance is affecting connectivity for some customers in the country of Benin.

We will provide updates as they become available.
Dec 2, 21:52 UTC
Update - We have identified a configuration issue with a roaming partner and we are pushing our partner to resolve the issue as soon as possible. This incident has been escalated to the partner's upper management team. We will provide updates as they become available.
Dec 2, 17:12 UTC
Update - One of our partner carriers has performed changes to restore service in Benin. Our monitoring systems show successful SMS and confirm the establishment of data service with successful inbound and outbound traffic.

We continue to work with other partners to achieve full recovery.
Dec 1, 13:37 UTC
Update - Service in the country of Benin continues experiencing issues. The trouble is related to the country's recent numbering plan change from an 8-digit format to a 10-digit format. We continue to work with our partner carriers and their partners, however estimated time of resolution has not been determined. We will provide updates as they become available.
Dec 1, 10:18 UTC
Update - Service issues in the country of Benin continues. The trouble is related to the country's recent numbering plan change from an 8-digit format to a 10-digit format. Our partner carriers and their partners continues to work on this issue. Estimated time of resolution has not been determined. We will provide updates as they become available.
Dec 1, 06:18 UTC
Update - We continue to observe service issues in the country of Benin. The trouble is related to the country's recent numbering plan change from an 8-digit format to a 10-digit format. We continue to work with our partner carriers and their partners, however estimated time of resolution has not been determined.
Dec 1, 02:15 UTC
Identified - The cause of the issue impacting service in Benin has been identified. We are working with our partner carriers to determine the fix.
Nov 30, 23:30 UTC
Investigating - We are investigating service disruption occurring in the country of Benin. We have engaged partner carriers to determine cause and scope of the issue. We will provide updates as they become available.
Nov 30, 21:04 UTC
Dec 3, 2024
Dec 2, 2024
Semtech Planned Activity to Upgrade AirVantage Message BUS Infrastructure (GNOC-6563)
Completed - The scheduled maintenance has been completed.
Dec 2, 16:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:19 UTC
Scheduled - This notice informs you that we will be performing scheduled maintenance to upgrade the AirVantage message bus infrastructure. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience a 1-hour delay in the ingestion and availability of device communications, data points, usages, operations, and alerts.
Nov 12, 20:40 UTC
Dec 1, 2024
Nov 30, 2024
Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Partner Carrier ORS GEO REDUNANDT PLATFORM Maintenance (GNOC-6691)
Completed - The scheduled maintenance has been completed.
Nov 27, 14:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 15:44 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Nov 21, 15:43 UTC
Nov 26, 2024
Service Degradation Notification for Essentials1 SIM Subscriptions in the EU and NAM Regions (GNOC-6722)
Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Nov 26, 22:51 UTC
Monitoring - Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 26, 20:50 UTC
Investigating - Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information
Nov 26, 18:10 UTC
Semtech Planned Activity to Upgrade AirVantage Message BUS Infrastructure (GNOC-6561)
Completed - The scheduled maintenance has been completed.
Nov 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 13:02 UTC
Scheduled - This notice informs you that we will be performing scheduled maintenance to upgrade the AirVantage message bus infrastructure. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience a 1-hour delay in the ingestion and availability of device communications, data points, usages, operations, and alerts.
Nov 12, 20:36 UTC
Nov 25, 2024

No incidents reported.

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