Status - Sierra Wireless Status

All Systems Operational

Octave Operational

Platform API Operational

User Interface Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

Netcom (Norwegian SIMs) - Data Operational

Netcom (Norwegian SIMs) - SMS Operational

Netcom (Norwegian SIMs) - Voice Operational

Netcom (Norwegian SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (ARA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM51 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sierra Wireless Planned Activity to Move Data and SMS Connections to New Switch in the Madison Data Center. (GNOC-1680) Nov 30, 2022 12:00-13:00 UTC

This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to move Data and SMS connections to a new switch in the Madison data center. This activity, as part of our network lifecycle management process, will improve reliability and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact: Data and SMS traffic is split between the Madison (MSN) and Lithia Springs (LSP) data centers. During the activity, Data and SMS traffic will be rolled over to the LSP data center. Customer may experience a slight interruption lasting no more than 10mins.

We apologize for any inconvenience this may cause.
Posted on Nov 22, 2022 - 19:00 UTC

Sierra Wireless Planned Activity to upgrade AMM81 to version 2.17.3.1 (GNOC-1692) Dec 6, 2022 04:30-07:30 UTC

This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM81 to version 2.17.3.1. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected during this change window.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Nov 23, 2022 - 23:03 UTC

Sierra Wireless Planned Activity to upgrade AMM90 to version 2.17.4 (GNOC-1705) Dec 7, 2022 04:30-07:30 UTC

This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM90 to version 2.17.4. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2174/

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Nov 28, 2022 - 19:06 UTC

Sierra Wireless Planned Activity to connect VTY I-HSS to Nexus Switch (GNOC-1648) Dec 7, 2022 15:00-17:00 UTC

Sierra Wireless will perform a planned maintenance activity to migrate the Vitry (VTY) Integrated Home Subscriber Server (I-HSS) to a new Nexus switch. This activity, as part of our network lifecycle management process, will improve network resiliency and efficiency and aligns with our commitment to provide best in class services to our customers.

Service Impact: There is no impact expected. The I-HSS platform is geo-redundant consisting of mated pairs located in our Vitry and Frankfurt data centers. During the activity all I-HSS traffic will be routed to the Frankfurt data center.

Other Information: Notification will be sent before and upon completion of the activity.
Posted on Nov 29, 2022 - 16:58 UTC

Sierra Wireless Planned Activity to upgrade AMM11 to version 2.17.3.1 (GNOC-1693) Dec 8, 2022 04:30-07:30 UTC

This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM11 to version 2.17.3.1. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21731/

Impact:
The AMM web User Interface will be unavailable during the maintenance window. Gateway operation will be unaffected during this change window.

The IP address of this server will change following the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.

In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Nov 23, 2022 - 23:03 UTC

Past Incidents

Nov 30, 2022

Sierra Wireless NAM Packet Gateway (PGW) Upgrade Activity 3 (GNOC-1507)

Completed - The scheduled maintenance has been completed.
Nov 30, 09:33 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 30, 08:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 01:47 UTC

Scheduled - This notice is to inform you that Sierra Wireless will perform planned activity 3 of 3 to complete the software version upgrade across our geo-redundant Packet Gateway (PGW) platform. This upgrade will enable the PGW platform to support future services, address a known operational defect, and enhance the security, redundancy, and resiliency of existing data services.

Activity 3 - Madison PGW Upgrade Part 2 - is scheduled for November 30, 2022 at 02:00 UTC.

Completed:
• Activity 1 – Madison PGW Upgrade Part 1 was completed November 9, 2022
• Activity 2 – Lithia Springs PGW Upgrade was completed November 16, 2022

Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Nov 23, 00:31 UTC

Nov 29, 2022

Sierra Wireless Planned Activity to Move RADIUS Servers to New Switch (GNOC-1647)

Completed - The scheduled maintenance has been completed.
Nov 29, 16:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 15:33 UTC

Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to connect RADIUS servers to our newly installed switch located in the Madison data center. The activity, as part of our network lifecycle management process, will improve reliability and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact: During the activity, each server will experience a network interruption (approximately 5 seconds) as the RADIUS server’s interface is moved from the old to the new switch. Due to network redundancy, no service impact is expected as RADIUS traffic will be managed by the Lithia Springs data center.

Other Information: Notification will be sent before and upon completion of the activity.
Nov 16, 16:51 UTC

Sierra Wireless Planned Activity to Move SMS Application Servers to New Switch (GNOC-1646)

Completed - The scheduled maintenance has been completed.
Nov 29, 15:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 14:32 UTC

Scheduled - This notification is to inform you that Sierra Wireless will perform a planned maintenance activity to connect SMS application servers to our newly installed switch located in the Madison data center. This activity, as part of our network lifecycle management process, will improve reliability and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact: SMS message processing is split between the Madison (MSN) and Lithia Springs (LSP) data centers. During the activity, each of the three (3) MSN SMS servers will experience a brief network interruption (approximately 5 seconds) as the interface is moved from the old to the new switch. During this time, some SMS messages sent may be lost and require retry.

Other Information: Notification will be sent before and upon completion of the activity.
Nov 16, 16:51 UTC

Partner Carrier ORS Platform Parameter Tuning Maintenance (GNOC-1709)

Completed - The scheduled maintenance has been completed.
Nov 29, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:00 UTC

Scheduled - Our Partner Carrier has notified us that they will perform a maintenance activity to fine tune parameters on their new geo-redundant Outbound Roaming Solution (ORS) platform. This activity will further increase the reliability and resiliency of services provided to our valued customers.

Impact: There is no downtime expected.

Other Information: Sierra Wireless Global NOC will be actively monitoring and prepared to quickly engage our partner carrier if any unexpected service impact is observed during the activity.
Nov 25, 08:59 UTC

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Partner Carrier ORS Platform Parameter Tuning Maintenance (GNOC-1675)

Completed - The scheduled maintenance has been completed.
Nov 23, 08:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:25 UTC

Nov 22, 2022

No incidents reported.

Nov 21, 2022

Sierra Wireless ALMS Relational Database Service (RDS) Upgrade (GNOC-1620)

Completed - The scheduled maintenance has been completed.
Nov 21, 11:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 10:10 UTC

Scheduled - In continued commitment to providing best in class services to our valued customers Sierra Wireless will perform scheduled maintenance to upgrade ALMS Relational Database Service (RDS) MySQL databases to version 5.7 as part of our lifecycle management process.

Impact:
During the activity cron reports for ARA/AMR (Advanced Mobility Reports) customers will be delayed by 5 minutes. Also, customers attempting to launch manual reports will receive a failure message and be asked to retry 5 minutes later.

Other Information:
A message will be sent at the start and upon completion of the activity.
Nov 14, 17:03 UTC

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

Partner Carrier Emergency Maintenance (GNOC-1654)

Completed - The scheduled maintenance has been completed.
Nov 17, 07:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:02 UTC

Scheduled - Our Partner Carrier has notified us that they will perform an Emergency Maintenance Activity on their New Geo-Redundant ORS Platform. During the activity, parameters of the new platform will be fine-tuned to ensure increased reliability and resiliency of services.

Impact: There is no downtime expected.

Other Information: Sierra Wireless Global NOC will be actively monitoring and prepared to quickly engage our partner if any unexpected service impact is observed during the activity.
Nov 16, 16:45 UTC

Nov 16, 2022

No incidents reported.