Investigating - Sierra Wireless is experiencing a slight delay in creating data sessions for a subset of devices. Engineers are currently investigating. No ETR is currently available. We will provide an update as soon as we have additional information.
Oct 06, 2022 - 17:14 UTC
Monitoring - Sierra Wireless experienced a disruption with AirVantage provisioning on Smart SIMs. This was due to an emergency maintenance that is currently being performed. Provisioning has been restored to normal. We will continue to monitor to ensure there are no additional impacts.

We apologize for any inconvenience this has caused.

Oct 06, 2022 - 15:13 UTC
Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Degraded Performance
Data (NA) ? Operational
Data (EU) ? Degraded Performance
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Degraded Performance
Data ? Degraded Performance
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Degraded Performance
Data ? Degraded Performance
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Degraded Performance
Data (NA) ? Operational
Data (EU) ? Degraded Performance
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Please be advised that the START TIME of Activities 1 and 2 has been changed to the following:

Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 7:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 7:00 UTC

Oct 03, 2022 - 15:10 UTC
Scheduled - This notice is to inform you that Sierra Wireless will perform the first of three (3) maintenance activities to implement a software version upgrade across our geo-redundant Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect, further enhancing security, redundancy, and resiliency of existing DATA SERVICES, and enable the PGW platform to support future services.

The activities will be implemented as follows:

Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 13:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 13:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC

Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Sep 29, 2022 - 20:40 UTC
Past Incidents
Oct 6, 2022
Completed - The scheduled maintenance has been completed.
Oct 6, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 06:04 UTC
Scheduled - Our Partner Carrier has announced a scheduled maintenance of its North America (United States East Coast) Data Center. The carrier will be performing hardware upgrades on its network infrastructure. During this maintenance, customers utilizing off-net SMS message delivery services may experience a cumulative downtime of up to 15 minutes on hosted services.

Start: October 06, 2022 06:00 UTC
End: October 06, 2022 09:00 UTC
Purpose: Network infrastructure upgrade.
Impact: Up to 15 minutes of service downtime (for off-net SMS services) is expected during the specified time window.

Other Information:
A message will be sent at the start and upon completion of the activity. We apologize for the short notice and any inconvenience this may cause.

Oct 4, 12:30 UTC
Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Oct 3, 15:14 UTC
Monitoring - Sierra Wireless experienced a 14-minute outage with USSD service; USSD message attempts failed to deliver. Corrective action was taken, and services were restored. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Start Time: 13:17 UTC
End Time: 13:31 UTC (edited)

Oct 3, 14:09 UTC
Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Sep 26, 11:24 UTC
Monitoring - Corrective action has been taken to resolve this issue. Sierra Wireless Engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Sep 26, 10:22 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. Our engineers are investigating with the carrier partner to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Sep 26, 09:37 UTC
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - Sierra Wireless Engineers confirmed that iMaestro and AirVantage platform performance has returned to normal. We have been closely monitoring since services were restored and have observed no additional impacts. We are considering this issue resolved at this time.
Sep 23, 07:32 UTC
Update - Sierra Wireless Engineers confirmed that iMaestro platform performance has returned to normal. During the investigation, our engineers discovered some degradation with AirVantage performance in North America. Impacted customers may have experienced transaction delays and issues with device monitoring. Device connectivity was unaffected.

Our engineers will continue to monitor systems to ensure stability. We are considering this issue resolved at this time.

Sep 23, 05:33 UTC
Update - Sierra Wireless Engineers confirmed that iMaestro platform performance has returned to normal. During the investigation, our engineers discovered some degradation with AirVantage performance in North America.
Impacted customers may have experienced transaction delays and issues with device monitoring. Device connectivity was unaffected.

Our engineers will continue to monitor systems to ensure stability. We are considering this issue resolved at this time.

Sep 23, 04:37 UTC
Monitoring - Sierra Engineers have observed iMaestro platform performance has returned to normal. During the investigation Sierra engineers discovered some degradation with AirVantage performance. Impacted customers may have experienced transaction delays. We will continue to monitor systems for stability. We are considering this issue resolved at this time.
Sep 23, 03:17 UTC
Investigating - Sierra Wireless is experiencing service disruption with the iMaestro Platform. Device connectivity is NOT impacted, however customers may be unable to provision, configure, update, or monitor devices via the platform.

We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

Sep 23, 01:56 UTC
Sep 22, 2022

No incidents reported.