All Systems Operational

AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Partner Carrier Activity -planned load test on the United States data center (GNOC-9954) Nov 11, 2025 08:00-11:00 UTC

Our Partner Carrier will conduct a planned load test on the United States data center. This activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during the test.

Additional Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Oct 23, 2025 - 12:56 UTC

Semtech Planned Activity - Network Maintenance: VPN Migration (GNOC-9953) Nov 12, 2025 03:00-05:00 UTC

This notice is to inform you that we will be performing a VPN migration. As part of our network lifecycle management process, this activity is necessary to enhance further the reliability and resiliency of the services provided to our valued customers.

Impact:
No service impact is expected.

Additional Information:
The Semtech Global NOC will actively monitor the service and be prepared to engage with our partner promptly if any unexpected impact is observed during the activity.
Posted on Oct 29, 2025 - 16:33 UTC

Planned Partner Carrier Activity - Load Test on SMS MO Service (GNOC-9957) Nov 12, 2025 08:00-11:00 UTC

Our Partner Carrier will conduct a planned Load test on SMS MO (Mobile Originated) Service . This activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during the test.

Additional Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Oct 28, 2025 - 06:09 UTC

Planned Partner Carrier Activity - Maintenance of Network Infrastructure (GNOC-9888) Nov 13, 2025 08:00-16:30 UTC

Our Partner Carrier will be performing core network maintenance on its infrastructure. This activity is part of the partner’s ongoing network lifecycle management strategy, designed to enhance reliability and improve overall service resiliency for our customers.

Impact:
While no service interruptions are anticipated, brief periods of reduced performance may occur. During the maintenance window, some devices may experience temporary delays or disruptions in SMS, Voice, Data services, or overall network connectivity. All necessary precautions have been taken to minimize potential impact.

Additional Information:
The Semtech Global NOC will actively monitor network performance throughout the maintenance window. Notifications will be issued prior to the start of the activity and again upon its successful completion.
Posted on Oct 28, 2025 - 06:20 UTC

Partner Carrier Maintenance Restart Activity – Affecting Maingate (DNA) SMS (GNOC-9874) Nov 18, 2025 21:00 - Nov 19, 2025 00:00 UTC

Update - Our partner carrier will be performing scheduled maintenance involving restarts of nodes within its SMSC environment on November 18, starting at 21:00 UTC. This activity may result in temporary disruptions or delays in SMS services and traffic for Maingate.

This maintenance is part of their ongoing network lifecycle management initiative, designed to enhance network resiliency and operational efficiency, in line with their commitment to delivering best-in-class services.

Impact:
During the maintenance window, Maingate may experience temporary delays or interruptions in SMS traffic and message delivery.

Additional Information:
The Global NOC will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the work.
Oct 16, 2025 - 19:45 UTC
Scheduled - Our partner carrier will be conducting maintenance restarts on nodes within its SMSC environment. This activity may result in temporary disturbances or delays in SMS services and traffic for Maingate.

This maintenance is part of their ongoing network lifecycle management efforts aimed at enhancing network resiliency and operational efficiency, in alignment with their commitment to delivering best-in-class services.

Impact:
Temporary disruptions or delays in SMS traffic and message deliveries for Maingate may occur during the maintenance window.

Additional Information:
The Global NOC will actively monitor the network throughout the maintenance activity. Notifications will be issued both prior to the start and upon completion of the work.
Oct 16, 2025 - 19:36 UTC
Nov 11, 2025
Service Degradation Notification: Air Vantage NA Account Creation Error Message (GNOC-10203)
Resolved - This incident has been resolved.
Nov 11, 01:00 UTC
Monitoring - Our team identified the issue and a fix has been implemented. The NA AirVantage services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 10, 23:14 UTC
Investigating - Semtech has identified an issue when creating new accounts in AirVantage NA. Customers are receiving the error message “New account cannot be created.” Our engineers are aware of the issue and are working to resolve it as quickly as possible.

We will provide an update as soon as one is available.
Nov 10, 21:56 UTC
Nov 10, 2025
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Partner Carrier Maintenance on STP Infrastructure (GNOC-9966)
Completed - The scheduled maintenance has been completed.
Nov 7, 01:41 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:01 UTC
Scheduled - This notice is to inform you that our partner carrier will be performing scheduled maintenance on of its STP node. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact:
During this activity, there is a possibility for intermittent disruptions in signaling & related services that may occur during the maintenance. However signaling traffic will be shifted to redundant links.

Additional Information:
The Semtech Global NOC will actively monitor the network throughout the maintenance window. Notifications will be issued before the activity begins and upon its completion.
Oct 27, 06:53 UTC
Nov 6, 2025
Nov 5, 2025
Planned Partner Carrier Activity - Maintenance of Network Infrastructure (GNOC-10132) (Canceled)
Completed - This notice is to inform you that the maintenance notification was sent out in error. Please disregard.
Nov 5, 19:36 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect (list of services). The full list of affected services can be found below.

Impact:
During the execution of the scheduled activity, (list what the customer may experience - IE: comments on how this will affect the service and the customer's experience during the maintenance)

Other Information:
A message will be sent before and upon completion of the maintenance.
Nov 5, 19:06 UTC
Partner Carrier Activity – Network Infrastructure Upgrade (GNOC-9827)
Completed - This notice is to inform you that the scheduled maintenance on has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Nov 5, 16:00 UTC
Update - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 15:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 UTC
Update - This maintenance will be postponed by 5 hour.
Start time: 2025-11-05 08:00 UTC
End time: 2025-11-05 16:00 UTC
The purpose and impact remains unchanged.
Nov 4, 23:38 UTC
Scheduled - Our partner carrier will be performing scheduled maintenance to implement a patch on its roaming network infrastructure. This effort is part of their ongoing commitment to enhancing the security, reliability, and overall performance of services provided to our valued clients. A list of affected services is included below.

Impact:
Although no service interruptions are expected, brief periods of reduced performance may occur. Devices may experience temporary delays or disruptions in SMS, Voice, and Data services. To minimize impact, redundant nodes are designed and configured to manage traffic during the maintenance window.

Additional Information:
The Semtech Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued prior to the start and upon completion of the activity.
Oct 17, 22:11 UTC
Nov 4, 2025
Semtech Planned Maintenance - Maingate Router Replacement Activity (GNOC-9847)
Completed - This notice is to inform you that the scheduled maintenance has been completed. The list below of affected services is back to operational.

We appreciate your patience during the maintenance window.
Nov 4, 21:02 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 18:04 UTC
Scheduled - This notice is to inform you that we will perform scheduled maintenance involving a router upgrade replacement within our Maingate network infrastructure. This initiative is part of our ongoing efforts to enhance network resiliency and performance, in line with our commitment to delivering best-in-class services.

Impact:
While no service interruptions are anticipated, brief periods of reduced performance may occur during the maintenance window. Maingate subscribers using DNA (Finnish) devices may experience temporary delays or disruptions in Data services and network connectivity.

Additional Information:
Semtech Engineers will be actively monitoring the network infrastructure during the activity. Notifications will be issued prior to the start and upon completion of the maintenance.
Oct 22, 20:28 UTC
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Partner Carrier Maintenance – Storage Upgrade on Roaming Infrastructure (GNOC-10023)
Completed - This notice is to inform you that our partner carrier has postponed the previously scheduled maintenance activity.

Should the maintenance be rescheduled, a new notice will be issued with updated details.
Oct 31, 21:49 UTC
Scheduled - Our Partner Carrier is scheduled to perform Storage Upgrade on its roaming network infrastructure. This activity is part of the carrier's ongoing network lifecycle management and is intended to enhance reliability and improve service resiliency for our valued customers.


Impact:
While service interruptions are not expected, brief periods of reduced performance may occur. Affected devices could experience temporary delays or disruptions in Data, SMS, and Voice services. To minimize service impact, redundant operational servers will be actively managing traffic throughout the maintenance.


Additional Information:
The Semtech Global NOC will continuously monitor the network during the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.
Oct 30, 13:07 UTC
Partner Carrier Maintenance – Database Firmware Upgrade (GNOC-10021)
Completed - This notice is to inform you that our partner carrier has postponed the previously scheduled maintenance activity.

Should the maintenance be rescheduled, a new notice will be issued with updated details.
Oct 31, 21:40 UTC
Scheduled - Our Partner Carrier will be conducting firmware upgrades on the database standby server within its roaming network infrastructure. This activity is part of the partner’s ongoing network lifecycle management strategy, aimed at enhancing reliability and improving overall service resiliency for our customers.

Impact:
While service interruptions are not expected, there may be brief periods of reduced performance. During the maintenance window, some devices could experience temporary delays or disruptions in SMS, Voice, Data services, or network connectivity. All efforts have been made to minimize potential impact.

Additional Information:
The Semtech Global NOC will closely monitor network performance throughout the maintenance window. Notifications will be issued prior to the start of the activity and once it has been successfully completed.
Oct 29, 13:07 UTC
Oct 30, 2025
Partner Carrier Maintenance – Signaling Infrastructure Software Update (GNOC-9786)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Oct 30, 16:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 08:01 UTC
Scheduled - Our Partner Carrier is scheduled to perform software updates on its signaling infrastructure components, which are part of its roaming network infrastructure. This activity is part of the carrier's ongoing network lifecycle management and is intended to enhance reliability and improve service resiliency for our valued customers.


Impact:
While service interruptions are not expected, brief periods of reduced performance may occur. Affected devices could experience temporary delays or disruptions in Data, SMS, and Voice services. To minimize service impact, redundant operational servers will be actively managing traffic throughout the maintenance.


Additional Information:
The Semtech Global NOC will continuously monitor the network during the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.
Oct 16, 05:29 UTC
Planned Partner Carrier Activity -Throughput test on the United States data center (GNOC-9884)
Completed - The scheduled maintenance has been completed.
Oct 30, 12:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 08:01 UTC
Scheduled - Our Partner Carrier will conduct a planned Throughput test on the United States data center. This activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during the test.

Additional Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Oct 17, 11:41 UTC
Oct 29, 2025
Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-10029)
Resolved - This incident has been resolved.
Oct 29, 23:47 UTC
Monitoring - Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
Oct 29, 22:38 UTC
Investigating - Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.
Oct 29, 21:14 UTC
Partner Carrier Maintenance – Application Server Firmware Upgrades (GNOC-9789)
Completed - The scheduled maintenance has been completed.
Oct 29, 07:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 23:53 UTC
Scheduled - Our Partner Carrier will be conducting firmware upgrades on application servers within its roaming network infrastructure. This activity is part of the partner’s ongoing network lifecycle management strategy, aimed at enhancing reliability and improving overall service resiliency for our customers.

Impact:
While service interruptions are not expected, there may be brief periods of reduced performance. During the maintenance window, some devices could experience temporary delays or disruptions in SMS, Voice, Data services, or network connectivity. All efforts have been made to minimize potential impact.

Additional Information:
The Semtech Global NOC will closely monitor network performance throughout the maintenance window. Notifications will be issued prior to the start of the activity and once it has been successfully completed.
Oct 10, 18:05 UTC
Oct 28, 2025
Partner Carrier Maintenance – Network Infrastructure Upgrade (GNOC-9889)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Oct 28, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 19:58 UTC
Scheduled - Our partner carrier will be conducting scheduled maintenance to upgrade its roaming network infrastructure. This initiative is part of their ongoing commitment to improving the security, reliability, and overall performance of services delivered to our valued clients. A list of affected services is provided below.

Impact:
While no service interruptions are anticipated, brief periods of reduced performance may occur. Affected devices could experience temporary delays or disruptions in SMS, Voice, and Data services. Efforts have been made to minimize service disruptions, as redundant nodes will manage the traffic.

Additional Information:
The Semtech Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued prior to the start and upon completion of the activity.
Oct 17, 21:05 UTC
Partner Carrier Maintenance – Mobile Roaming Network Operations (GNOC-9790)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The list below of affected services are back to operational.

We appreciate your patience during the maintenance window.
Oct 28, 16:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:01 UTC
Scheduled - Our Partner Carrier will be performing core network maintenance on its roaming infrastructure. This activity is part of the partner’s ongoing network lifecycle management strategy, designed to enhance reliability and improve overall service resiliency for our customers.

Impact:
While no service interruptions are anticipated, brief periods of reduced performance may occur. During the maintenance window, some devices may experience temporary delays or disruptions in SMS, Voice, Data services, or overall network connectivity. All necessary precautions have been taken to minimize potential impact.

Additional Information:
The Semtech Global NOC will actively monitor network performance throughout the maintenance window. Notifications will be issued prior to the start of the activity and again upon its successful completion.
Oct 10, 22:39 UTC
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