All Systems Operational
Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM85 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
[STAGING] FocalPoint Operational
Application (Judicial) Operational
Application (Commercial) Operational
Location-Based Services (Judicial) Operational
Location-Based Services (Commercial) Operational
SMS Message Delivery (Judicial) Operational
SMS Message Delivery (Commercial) Operational
API (Judicial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sierra Wireless Scheduled Maintenance (107357) May 19, 07:00-12:00 UTC
As a part of our continuous effort to improve the customer experience, Sierra Wireless Engineering will be conducting a scheduled HLR Upgrade.

Impact:
These activities will be conducted on a "per node" basis to minimize risk. No customer impact is expected.

Other information:
Notification will be sent upon start and completion of the activity.
Posted on May 13, 14:17 UTC
Sierra Wireless Scheduled Maintenance (107332) May 19, 13:00-15:00 UTC
This notice is to inform you that we will be performing scheduled maintenance that may affect the services listed below.

Impact:
During the execution of the scheduled activity, customers may experience brief delays or failures in operations and connectivity.
Posted on May 12, 14:34 UTC
Sierra Wireless Scheduled Maintenance (107358) May 20, 07:00-12:00 UTC
As a part of our continuous effort to improve the customer experience, Sierra Wireless Engineering will be conducting a scheduled HLR Upgrade.

Impact:
These activities will be conducted on a "per node" basis to minimize risk. No customer impact is expected.

Other information:
Notification will be sent upon start and completion of the activity.
Posted on May 13, 14:17 UTC
Sierra Wireless Scheduled Maintenance (107359) May 25, 07:00-12:00 UTC
As a part of our continuous effort to improve the customer experience, Sierra Wireless Engineering will be conducting a scheduled HLR Upgrade.

Impact:
These activities will be conducted on a "per node" basis to minimize risk. No customer impact is expected.

Other information:
Notification will be sent upon start and completion of the activity.
Posted on May 13, 14:18 UTC
Sierra Wireless Scheduled Maintenance (107360) May 26, 10:00-15:00 UTC
As a part of our continuous effort to improve the customer experience, Sierra Wireless Engineering will be conducting a scheduled HLR Upgrade.

Impact:
These activities will be conducted on a "per node" basis to minimize risk. No customer impact is expected.

Other information:
Notification will be sent upon start and completion of the activity.
Posted on May 13, 14:18 UTC
Sierra Wireless Scheduled Maintenance (107333) May 26, 13:00-15:00 UTC
This notice is to inform you that we will be performing scheduled maintenance that may affect the services listed below.

Impact:
During the execution of the scheduled activity, customers may experience brief delays or failures in operations and connectivity.
Posted on May 12, 14:34 UTC
Past Incidents
May 16, 2021

No incidents reported today.

May 15, 2021
Service Disruption Notification (332704)
Resolved - GNOC confirmed that LTE Data Connectivity has improved returning to normal levels within the last several hours. We have been closely monitoring since the Partner Carrier Engineering teams have taken action to mitigate the issue and have observed no additional impacts. We are considering this issue resolved at this time.

Thank you in advance, and we apologize for any inconvenience this may have caused.
May 15, 11:55 UTC
Monitoring - Dear valued customer,

We have been made aware of an issue with our Partner Carrier that may have caused delays in LTE Data Connectivity in certain European markets. The Partner Carrier Engineering teams have identified and taken action to mitigate the issue and expect the condition to automatically clear over the next 24 hours.

The Global NOC confirms that things continue to improve, and we will continue to monitor as things continue to return to normal throughout the night and into the weekend.

The incident will remain open overnight, and we will update if conditions take a turn for the worse, or the issue is considered fully resolved.

Thank you in advance, and we apologize for any inconvenience this may have caused.
May 14, 21:01 UTC
Service Disruption Notification (332706)
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
May 15, 01:29 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
May 15, 00:05 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
May 14, 23:45 UTC
May 14, 2021
May 13, 2021
Sierra Wireless Scheduled Maintenance (107337)
Completed - As a follow up this activity was completed as expected.
May 13, 11:19 UTC
Scheduled - This notice is to inform you that our vendor will be performing scheduled maintenance during this timeframe. No impact is expected due to redundancy. However due to the scope of work, Sierra Wireless and our partner's teams will remain on high alert throughout the duration of the activity.

Impact:
No impact expected
May 10, 20:26 UTC
May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021
Service Disruption Notification (332674)
Resolved - Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
May 10, 12:17 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
May 10, 10:49 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. Devices with T-Mobile or Telenor SIMs may not be able to establish a data session at this time. We have identified the cause of the service disruption. Corrective action is being taken by our vendor to resolve this issue as soon as possible.

We do not have an ETR at this time. We will provide an update as soon as additional information is available.
May 10, 06:31 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. Devices with T-Mobile or Telenor SIMs may not be able to establish a data session at this time. We have identified the cause of the service disruption. Corrective action is being taken by our vendor to resolve this issue as soon as possible.

We do not have an ETR at this time. We will provide an update as soon as additional information is available.
May 10, 03:12 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. Devices with T-Mobile or Telenor SIMs may not be able to establish a data session at this time. We have identified the cause of the service disruption. Corrective action is being taken by our vendor to resolve this issue as soon as possible.

We do not have an ETR at this time. We will provide an update as soon as additional information is available.
May 10, 00:42 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. Devices with T-Mobile or Telenor SIMs may not be able to establish a data session at this time. We have identified the cause of the service disruption. Corrective action is being taken by our vendor to resolve this issue as soon as possible.

We do not have an ETR at this time. We will provide an update as soon as additional information is available.
May 9, 20:28 UTC
Update - Sierra Wireless is continuing to experience a disruption with the services listed below. Devices with T-Mobile SIMs may not be able to establish a data session at this time. We have identified the cause of the service disruption. Corrective action is being taken to resolve this issue as soon as possible.

We do not have an ETR at this time. We will provide an update as soon as additional information is available.
May 9, 17:48 UTC
Identified - Sierra Wireless is experiencing a disruption with the services listed below. Devices with T-Mobile SIMs may not be able to establish a data session at this time. We have identified the cause of the service disruption and are currently working to resolve the issue.

We do not have an ETR at this time. We will provide an update as soon as additional information is available.
May 9, 15:43 UTC
May 9, 2021
May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Sierra Wireless Scheduled (Emergency) Maintenance (107232)
Completed - Emergency CAB 107232 maintenance has been completed.
May 6, 10:59 UTC
Update - CAB 107232 is In Progress. This activity is being implemented today ahead of schedule. Sierra Wireless engineers agreed to implement this activity early as Emergency maintenance.

We apologize for the inconvenience and we thank you for your patience while our teams perform DRP testing.
May 6, 08:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 07:18 UTC
Update - This maintenance activity has been rescheduled.
May 3, 18:33 UTC
Scheduled - This notice is to inform you that as part of the Sierra Wireless Disaster Recovery Plan (DRP), we will be conducting an MVNO network stress test to assess network resiliency and ensure network redundancy. No impact is expected, but due to the nature of this activity, we want to keep our customers informed.

The Business Continuity Management test will be conducted in a controlled manner and teams will be on high alert throughout the duration of the scheduled timeframe. As always, customers will be updated through Statuspage upon the start and completion of this activity.
Apr 27, 23:27 UTC
May 5, 2021
Sierra Wireless Scheduled Maintenance (107298)
Completed - The scheduled maintenance has been completed.
May 5, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 14:03 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect the services listed below.

Impact:
During the execution of the scheduled activity, customers may experience brief delays or failures in operations and connectivity.
Apr 30, 14:13 UTC
May 4, 2021
Sierra Wireless Scheduled Maintenance (107289)
Completed - The scheduled maintenance has been completed.
May 4, 15:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 14:03 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect the services listed below.

Impact:
During the execution of the scheduled activity, customers may experience brief delays or failures in operations and connectivity.
Apr 30, 14:12 UTC
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

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