Status - Sierra Wireless Status

Service Under Maintenance

Uptime over the past 90 days. View historical uptime.

Octave Operational

User Interface Operational

Platform API Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials5 Operational

90 days ago

99.95 % uptime

Today

Network Connectivity Operational

90 days ago

100.0 % uptime

Today

Data Operational

90 days ago

100.0 % uptime

Today

SMS Operational

90 days ago

100.0 % uptime

Today

USSD Operational

90 days ago

100.0 % uptime

Today

Voice Operational

90 days ago

99.71 % uptime

Today

VoLTE Operational

90 days ago

100.0 % uptime

Today

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

Netcom (Norwegian SIMs) - Data Operational

Netcom (Norwegian SIMs) - SMS Operational

Netcom (Norwegian SIMs) - Voice Operational

Netcom (Norwegian SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (ARA) Operational

Managed Connectivity Services Under Maintenance

Devices Operational

iMaestro Platform Operational

Connectivity Under Maintenance

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM51 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Partner Carrier STP/DRA Platform Maintenance Activity (GNOC-4326) Dec 2, 2023 12:00 - Dec 3, 2023 09:00 UTC

Our Partner Carrier will perform a planned maintenance activity to upgrade their geo-redundant STP/DRA platform. This activity will address vulnerabilities, increase network reliability, and security of services provided to our valued customers.

Impact:
No service impact and only temporary connectivity interruption is expected due to the geo-redundant architecture.

Other Information:
Semtech/Sierra Wireless Global NOC and engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Posted on Dec 02, 2023 - 05:10 UTC

Semtech/Sierra Wireless Planned HLR Software Upgrade Activity FKT Day 2 of 4 (GNOC-4235) Dec 5, 2023 08:30-17:30 UTC

Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) Data Center. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Nov 28, 2023 - 16:21 UTC

Partner Carrier Planned Activity - Router Software Upgrade (GNOC-4189) Dec 5, 2023 23:30 - Dec 6, 2023 03:30 UTC

Our Partner Carrier will be performing software upgrades on its network routers. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a 20 minutes interruption during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Nov 22, 2023 - 17:39 UTC

Semtech/Sierra Wireless Planned Activity to upgrade AMM11 to version 2.17.5 (GNOC-4277) Dec 6, 2023 03:30-08:30 UTC

This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM11 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Posted on Nov 22, 2023 - 22:55 UTC

Semtech/Sierra Wireless Planned Activity - AirVantage Database Upgrade (GNOC-4327) Dec 6, 2023 07:30-10:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 29, 2023 - 17:10 UTC

Scheduled - Semtech/Sierra Wireless will perform planned maintenance to upgrade the AirVantage database platform. As part of our lifecycle management process, this activity will improve resiliency and efficiency and aligns with our commitment to provide best-in-class services to our customers.

Impact:
AirVantage EU and NA, for UI and REST API services will be impacted. Over the course of the whole operation, customers will face the above service disruptions, that individually will last a few minutes:

API calls will fail, login will be unavailable, no access token will be delivered. In all cases, no data will be lost.

Other Information:
Semtech Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Nov 29, 2023 - 17:06 UTC

Semtech/Sierra Wireless Planned Maintenance - Firewall Cluster Replacement (GNOC-4356) Dec 12, 2023 15:00-17:00 UTC

Semtech/Sierra Wireless will be implementing a hardware upgrade to replace the core Firewall Cluster in the Madison (MSN) data center. This planned activity will improve network resiliency and efficiency. This work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact:
There will be interruptions in network connectivity impacting Data, Voice, and SMS services. This planned activity outage is not expected to last more than 30 minutes

Other Information:
Semtech Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Nov 29, 2023 - 17:36 UTC

Past Incidents

Dec 2, 2023

No incidents reported today.

Dec 1, 2023

Emergency Partner Carrier ORS Platform Upgrade Maintenance (GNOC-4355)

Completed - This notice is to inform you that the Emergency Partner Carrier ORS Platform Upgrade Maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important time.
Dec 1, 01:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:16 UTC

Scheduled - Our Partner Carrier will perform an emergency maintenance to upgrade their geo-redundant ORS platform. This Emergency Activity is intended to prevent a service disruption. It will increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact:
No service impact is expected due to geo-redundant architecture. Partner Carrier ORS servers will be restarted one server at a time to minimum impact. During the restarts other servers will handle traffic normally without any disruption.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Nov 29, 15:21 UTC

Nov 30, 2023

Semtech/Sierra Wireless Planned HLR Software Upgrade Activity FKT Day 1 of 4 (GNOC-4234)

Completed - The scheduled maintenance has been completed.
Nov 30, 20:07 UTC

Update - This notice is to inform you that the (GNOC-4234) "HPE HLR - EU : FE software upgrade FKTFE2 to 04.02.12 + RHEL 8.8" has been extended due to unexpected delays. Semtech/Sierra Wireless engineers are actively working to resolve. The estimated maintenance time is approximately 1 hour.

The Global NOC and Semtech/Sierra Wireless Engineers will continue active monitoring during the process.
Nov 30, 18:02 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:31 UTC

Update - Semtech/Sierra Wireless has rescheduled maintenance to the following date.

Start time: 2023-11-30 08:30 UTC
End time: 2023-11-30 17:30 UTC

The purpose and impact remain unchanged.
Nov 27, 08:48 UTC

Update - Semtech/Sierra Wireless rescheduled this HLR Software maintenance upgrade activity for November 29, 2023. The purpose and impact remain unchanged.
• Start time: 2023-11-29 08:30 UTC
• End time: 2023-11-29 17:30 UTC
Nov 22, 16:49 UTC

Scheduled - Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) and Vitry (VTY) Data Centers. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Nov 20, 17:40 UTC

Partner Carrier Software Upgrades Maintenance (GNOC-4259)

Completed - This notice is to inform you that this Partner Carrier Software Upgrades Maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.
Nov 30, 03:02 UTC

In progress - The scheduled maintenance is currently in progress as the planned start time: 2023-11-29 23:00 UTC. We will provide updates as necessary.
Nov 30, 01:28 UTC

Update - Our Partner Carrier has rescheduled this maintenance to the following date.
Start time: 2023-11-29 23:00 UTC
End time: 2023-11-30 03:00 UTC

The purpose and impact remain unchanged.
Nov 20, 11:20 UTC

Scheduled - Our Partner Carrier will be performing software upgrades on its network routers. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a 30 minutes interruption during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Nov 20, 10:47 UTC

Nov 29, 2023

Semtech/Sierra Wireless Planned Activity - Software Upgrade on DEA/STP Platform (GNOC-4279)

Completed - The scheduled maintenance has been completed.
Nov 29, 18:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 14:03 UTC

Scheduled - Semtech/Sierra Wireless will perform planned maintenance to upgrade the software on our DEA/STP Platform. This activity will improve network resiliency and efficiency. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact:
Some customers may experience an interruption to services for a few minutes during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Nov 21, 15:45 UTC

Semtech/Sierra Wireless Planned Activity to upgrade AMM81 to version 2.17.5 (GNOC-4145)

Completed - The scheduled maintenance has been completed.
Nov 29, 08:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 04:31 UTC

Update - Semtech/Sierra Wireless will advance this maintenance up by 1 hour.

Start time: 2023-11-29 04:30 UTC
End time: 2023-11-29 09:30 UTC

The purpose and impact remains unchanged.
Nov 27, 09:00 UTC

Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM81 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Nov 14, 21:05 UTC

Nov 28, 2023

Semtech/Sierra Wireless Core Router Software Upgrade in FKT DC, (GNOC-4212)

Completed - The scheduled maintenance has been completed.
Nov 28, 23:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 14:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 14:00 UTC

Scheduled - Semtech/Sierra Wireless will perform a planned software upgrade on two of our core routers in the Frankfurt (FKT) data center. This maintenance activity will ensure continued optimal performance and security from our core routers and aligns with our commitment to providing best-in-class services to our customers.

Impact:
During the activity, some customers may experience a slight impact to network connectivity, Data, Voice, SMS, USSD, and provisioning services as traffic is moved to the redundant router within the data center.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Nov 14, 20:35 UTC

Nov 27, 2023

Semtech/Sierra Wireless Maingate Internet Router Configuration (GNOC-4207)

Completed - The scheduled maintenance has been completed.
Nov 27, 21:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 21:08 UTC

Update - Semtech/Sierra Wireless will be postponing this maintenance by 1 hour.

Start time: 2023-11-27 20:00 UTC
End time: 2023-11-27 22:00 UTC

The purpose and impact remains unchanged.
Nov 27, 09:07 UTC

Scheduled - Semtech/Sierra Wireless will perform planned maintenance to change configurations on the Maingate Internet Router. This activity will improve network resiliency and efficiency. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
Some customers may experience an interruption to services for a few minutes during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Nov 14, 17:53 UTC

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

Service Disruption Notification – Partner Carrier Signaling and Data Service Degradation Recurs (GNOC-4290)

Resolved - Semtech/Sierra Wireless has been closely monitoring and has observed no additional impacts. We are considering this issue resolved at this time.
Nov 23, 11:56 UTC

Monitoring - Semtech/Sierra Wireless started observing improvements in the services listed below. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 23, 09:55 UTC

Investigating - Our Partner Carrier is experiencing Network signaling degradation again as yesterday (2023-Nov-22). It is affecting the services listed below. Semtech/Sierra Wireless engineers are investigating to determine the cause and scope of the impact.

No ETR is currently available. We will provide additional information as it becomes available.
Nov 23, 09:26 UTC

Service Disruption Notification – Partner Carrier Signaling and Data Service Degradation (GNOC-4290)

Resolved - We have been closely monitoring since the corrective action was taken by our Partner Carrier. Semtech/Sierrawireless has observed no additional impacts. We are considering this issue resolved at this time.
Nov 23, 01:26 UTC

Monitoring - Our Partner Carrier Network signaling traffic has returned to normal levels. Our engineers are working with the Partner Carrier to ensure stability and will continue to monitor service improvements. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 22, 21:20 UTC

Investigating - Our Partner Carrier is experiencing Network signaling degradation which is affecting the services listed below. Semtech/Sierra Wireless engineers are investigating to determine the cause and scope of the impact.

No ETR is currently available. We will provide additional information as it becomes available.
Nov 22, 20:21 UTC

Nov 22, 2023

Emergency Partner Carrier ORS Platform Maintenance Activity (GNOC-4287)

Completed - This notice is to inform you that scheduled maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.
Nov 22, 18:57 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 18:15 UTC

Scheduled - Our Partner Carrier has issued an Emergency Maintenance activity to upgrade their ORS server platform. This Emergency Activity is intended to prevent a service disruption. The list of affected services can be found below.

Impact:
The Partner Carrier will perform an (application) restart on its ORS server platform. There may be a small drop of the GTP sessions observe that will take up to a maximun of 10 minutes during the Emergency Change.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Nov 22, 17:26 UTC

Partner Carrier ORS Platform Upgrade Maintenance Activity (GNOC-4227) - Cancelled

Completed - Our Partner Carrier has issued a cancellation of this activity to upgrade its geo-redundant ORS platform.

A new notice will be published for this maintenance as soon as possible from the Partner Carrier.
Nov 22, 17:13 UTC

Scheduled - Our Partner Carrier will perform a maintenance activity to upgrade their geo-redundant ORS platform. This activity will further increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Nov 15, 19:47 UTC

Nov 21, 2023

Partner Carrier Software Upgrades Maintenance (GNOC-4258)

Completed - The scheduled maintenance has been completed.
Nov 21, 02:03 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:58 UTC

Scheduled - Our Partner Carrier will be performing software upgrades on its network routers. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a 15 minutes interruption during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Nov 20, 07:35 UTC

Nov 20, 2023

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

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