All Systems Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) and Vitry (VTY) Data Centers. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Posted on Jun 06, 2023 - 15:24 UTC
Update - This activity has been rescheduled.

This notice is to inform you that scheduled HLR Software Upgrade Activity FKT Day 2 of 4 maintenance activity has been rescheduled to 2023-06-14 7:00 UTC. The full list of affected services can be found below.

Jun 06, 2023 - 00:17 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) and Vitry (VTY) Data Centers. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

May 30, 2023 - 17:36 UTC
Update - This activity has been rescheduled.

This notice is to inform you that scheduled HLR Software Upgrade Activity FKT Day 3 of 4 maintenance activity has been rescheduled to 2023-06-19 7:00 UTC. The full list of affected services can be found below.

Jun 06, 2023 - 15:29 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) and Vitry (VTY) Data Centers. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

May 30, 2023 - 17:41 UTC
Update - This activity has been rescheduled.

This notice is to inform you that scheduled HLR Software Upgrade Activity FKT Day 4 of 4 maintenance activity has been rescheduled to 2023-06-20 7:00 UTC. The full list of affected services can be found below.

Jun 06, 2023 - 15:33 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) and Vitry (VTY) Data Centers. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

May 30, 2023 - 17:46 UTC
Past Incidents
Jun 11, 2023

No incidents reported today.

Jun 10, 2023

No incidents reported.

Jun 9, 2023
Completed - The scheduled maintenance has been completed.
Jun 9, 20:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 17:51 UTC
Scheduled - This notification is to inform you of an emergency activity. We will reboot one of two SMSCs. This proactive emergency maintenance is being performed to avoid service outages.

Impact:
No service impact is expected as the SMS traffic will be routed to the redundant SMSC.

Jun 9, 17:49 UTC
Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Jun 6, 20:00 UTC
Monitoring - Our partner provider has taken corrective action to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Jun 6, 18:45 UTC
Update - Our monitoring system alerts have closed and signaling key performance indicators have returned to near-normal levels. Our partner provider continues to investigate the reported issue. We will provide further updates as they become available.
Jun 6, 18:07 UTC
Investigating - Our monitoring systems detected signaling anomalies from one of our partner providers that may have caused connectivity disruption to some devices.

Some SW Advanced devices may have switched connectivity to other partner providers.

We are investigating to determine cause and scope of the issue.

Jun 6, 17:41 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 08:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 03:39 UTC
Scheduled - As part of our ongoing commitment to providing best-in-class services to our customers, Semtech Sierra Wireless will perform a planned maintenance activity to apply security patches to systems on the MCS Platform. This activity will mitigate risks and maintain system security.

Impact:
No impact is expected during the maintenance. The maintenance activity will be performed on one redundant node at a time.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the systems during the maintenance activity. Notification will be sent before and after completion of the maintenance.

May 31, 18:07 UTC
Jun 5, 2023
Completed - This notice is to inform you that scheduled maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.

Jun 5, 12:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:01 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) and Vitry (VTY) Data Centers. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

May 30, 17:30 UTC
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Jun 2, 21:14 UTC
Update - We continue to observe and receive customer confirmation of service improvement. AT&T discovered and corrected an issue introduced with the May 31st change activity. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Jun 2, 19:27 UTC
Monitoring - We have seen improvement with test devices. We are now working on the restoral of the customer devices and continue to monitor for full recovery.
Jun 2, 18:50 UTC
Investigating - The workaround was not successful. AT&T is preparing to swing the traffic back to the primary gateway and roll back the changes that were implemented on May 31st.
Jun 2, 18:32 UTC
Identified - AT&T has completed the workaround. Devices are now establishing data sessions on the secondary gateway. We are monitoring to confirm service improvement.
Jun 2, 17:53 UTC
Update - AT&T has reported there was a temporary hold placed on the workaround because they found something in the core network that might be related to the issue. ETR is approximately 15 minutes.
Jun 2, 17:30 UTC
Update - AT&T is moving the data traffic to a secondary gateway for the workaround. Preliminary work is complete but the final activity is still ongoing. We will provide further updates as they become available.
Jun 2, 16:43 UTC
Update - Implementation of the workaround is ongoing. The activity is expected to be completed within the next 30 minutes.
Jun 2, 16:05 UTC
Update - The AT&T engineers have initiated the implementation of the workaround. ETR is approximately one hour.
Jun 2, 15:33 UTC
Update - The engineers are exploring a possible workaround to mitigate the issue. ETR is not yet available.
Jun 2, 15:03 UTC
Update - Semtech and AT&T engineers remain engaged on a joint troubleshooting call and are actively diagnosing the problem.
Jun 2, 14:27 UTC
Investigating - The applied fix was not successful. AT&T and Semtech engineers are further investigating to determine corrective action. The issue has been escalated to the Executive level. We will provide further updates as they become available.
Jun 2, 12:38 UTC
Update - The applied fix was not successful. AT&T and Semtech engineers are further investigating to determine corrective action. The issue has been escalated to the Executive level. We will provide further updates as they become available.
Jun 2, 12:37 UTC
Identified - The data service disruption is ongoing. AT&T has identified the cause of the issue and report that the fix will be applied at midnight tonight (June 2, 12:00 AM ET).
Jun 1, 14:59 UTC
Investigating - Our partner carrier, AT&T, is experiencing a data service disruption with devices using the APN 11386.mcs. Sierra engineers have escalated this incident with the partner as their triage teams are working towards a resolution. Currently, there is no ETR available.

We will provide an update as soon as we have additional information.

May 31, 23:34 UTC
Jun 1, 2023
May 31, 2023
Completed - The scheduled maintenance has been completed.
May 31, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 05:00 UTC
Scheduled - Our Partner Carrier will perform an emergency activity to tune GTP queue parameters on their ORS Platform. This work will mitigate intermittent service issues observed over recent weeks. A restart of ORS virtual machines (VM) is required to apply the parameter change. To ensure minimum impact, the engineers will restart one VM at a time. During this restart, the other active machines will handle traffic as normal.

Impact:
Active GTP sessions on the restarted server will drop then re-establish according to the device retry mechanism.

Other Information:
The Global NOC will be monitoring service activity during the maintenance. We apologize for the short notice and any inconvenience this may cause.

May 30, 18:14 UTC
May 30, 2023

No incidents reported.

May 29, 2023
Completed - This notice is to inform you that scheduled maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.

May 29, 15:45 UTC
In progress - The Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 13:19 UTC
Scheduled - This notice is to inform you that Semtech/Sierra Wireless will perform an upgrade on our Packet Gateway (PGW) platform in Frankfurt (FKT). This activity is part of a project across the geo-redundant European Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect and enhance the redundancy and resiliency of data services.

Service Impact: A small percentage of data sessions may be affected during the maintenance activity as the clusters are rebooted. Data sessions should re-establish with minimal interruption, depending on device behavior. No customer intervention is required.

Other Information: The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

May 12, 17:22 UTC
May 28, 2023

No incidents reported.