Service Under Maintenance
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
90 days ago
99.95 % uptime
Today
Network Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Data ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
USSD ? Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
99.71 % uptime
Today
VoLTE ? Operational
90 days ago
100.0 % uptime
Today
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Under Maintenance
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Under Maintenance
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Our Partner Carrier will perform a planned maintenance activity to upgrade their geo-redundant STP/DRA platform. This activity will address vulnerabilities, increase network reliability, and security of services provided to our valued customers.

Impact:
No service impact and only temporary connectivity interruption is expected due to the geo-redundant architecture.

Other Information:
Semtech/Sierra Wireless Global NOC and engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Posted on Dec 02, 2023 - 05:10 UTC
Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) Data Center. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Posted on Nov 28, 2023 - 16:21 UTC
Our Partner Carrier will be performing software upgrades on its network routers. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a 20 minutes interruption during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Nov 22, 2023 - 17:39 UTC
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM11 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Posted on Nov 22, 2023 - 22:55 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 29, 2023 - 17:10 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance to upgrade the AirVantage database platform. As part of our lifecycle management process, this activity will improve resiliency and efficiency and aligns with our commitment to provide best-in-class services to our customers.


Impact:
AirVantage EU and NA, for UI and REST API services will be impacted. Over the course of the whole operation, customers will face the above service disruptions, that individually will last a few minutes:

API calls will fail, login will be unavailable, no access token will be delivered. In all cases, no data will be lost.


Other Information:
Semtech Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Nov 29, 2023 - 17:06 UTC
Semtech/Sierra Wireless will be implementing a hardware upgrade to replace the core Firewall Cluster in the Madison (MSN) data center. This planned activity will improve network resiliency and efficiency. This work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact:
There will be interruptions in network connectivity impacting Data, Voice, and SMS services. This planned activity outage is not expected to last more than 30 minutes

Other Information:
Semtech Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Nov 29, 2023 - 17:36 UTC
Past Incidents
Dec 2, 2023

No incidents reported today.

Dec 1, 2023
Completed - This notice is to inform you that the Emergency Partner Carrier ORS Platform Upgrade Maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important time.

Dec 1, 01:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:16 UTC
Scheduled - Our Partner Carrier will perform an emergency maintenance to upgrade their geo-redundant ORS platform. This Emergency Activity is intended to prevent a service disruption. It will increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact:
No service impact is expected due to geo-redundant architecture. Partner Carrier ORS servers will be restarted one server at a time to minimum impact. During the restarts other servers will handle traffic normally without any disruption.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Nov 29, 15:21 UTC
Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 20:07 UTC
Update - This notice is to inform you that the (GNOC-4234) "HPE HLR - EU : FE software upgrade FKTFE2 to 04.02.12 + RHEL 8.8" has been extended due to unexpected delays. Semtech/Sierra Wireless engineers are actively working to resolve. The estimated maintenance time is approximately 1 hour.

The Global NOC and Semtech/Sierra Wireless Engineers will continue active monitoring during the process.

Nov 30, 18:02 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:31 UTC
Update - Semtech/Sierra Wireless has rescheduled maintenance to the following date.

Start time: 2023-11-30 08:30 UTC
End time: 2023-11-30 17:30 UTC

The purpose and impact remain unchanged.

Nov 27, 08:48 UTC
Update - Semtech/Sierra Wireless rescheduled this HLR Software maintenance upgrade activity for November 29, 2023. The purpose and impact remain unchanged.
• Start time: 2023-11-29 08:30 UTC
• End time: 2023-11-29 17:30 UTC

Nov 22, 16:49 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) and Vitry (VTY) Data Centers. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Nov 20, 17:40 UTC
Completed - This notice is to inform you that this Partner Carrier Software Upgrades Maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.

Nov 30, 03:02 UTC
In progress - The scheduled maintenance is currently in progress as the planned start time: 2023-11-29 23:00 UTC. We will provide updates as necessary.
Nov 30, 01:28 UTC
Update - Our Partner Carrier has rescheduled this maintenance to the following date.
Start time: 2023-11-29 23:00 UTC
End time: 2023-11-30 03:00 UTC

The purpose and impact remain unchanged.

Nov 20, 11:20 UTC
Scheduled - Our Partner Carrier will be performing software upgrades on its network routers. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a 30 minutes interruption during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Nov 20, 10:47 UTC
Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 18:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 14:03 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance to upgrade the software on our DEA/STP Platform. This activity will improve network resiliency and efficiency. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact:
Some customers may experience an interruption to services for a few minutes during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Nov 21, 15:45 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 04:31 UTC
Update - Semtech/Sierra Wireless will advance this maintenance up by 1 hour.

Start time: 2023-11-29 04:30 UTC
End time: 2023-11-29 09:30 UTC

The purpose and impact remains unchanged.

Nov 27, 09:00 UTC
Scheduled - This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM81 to version 2.17.5. There are many new features and updates in this release, for more info please review the release notes via the link below.

https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2175/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change
to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade,
please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Nov 14, 21:05 UTC
Nov 28, 2023
Completed - The scheduled maintenance has been completed.
Nov 28, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 14:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 14:00 UTC
Scheduled - Semtech/Sierra Wireless will perform a planned software upgrade on two of our core routers in the Frankfurt (FKT) data center. This maintenance activity will ensure continued optimal performance and security from our core routers and aligns with our commitment to providing best-in-class services to our customers.

Impact:
During the activity, some customers may experience a slight impact to network connectivity, Data, Voice, SMS, USSD, and provisioning services as traffic is moved to the redundant router within the data center.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Nov 14, 20:35 UTC
Nov 27, 2023
Completed - The scheduled maintenance has been completed.
Nov 27, 21:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 21:08 UTC
Update - Semtech/Sierra Wireless will be postponing this maintenance by 1 hour.

Start time: 2023-11-27 20:00 UTC
End time: 2023-11-27 22:00 UTC

The purpose and impact remains unchanged.

Nov 27, 09:07 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance to change configurations on the Maingate Internet Router. This activity will improve network resiliency and efficiency. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
Some customers may experience an interruption to services for a few minutes during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Nov 14, 17:53 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023
Resolved - Semtech/Sierra Wireless has been closely monitoring and has observed no additional impacts. We are considering this issue resolved at this time.
Nov 23, 11:56 UTC
Monitoring - Semtech/Sierra Wireless started observing improvements in the services listed below. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 23, 09:55 UTC
Investigating - Our Partner Carrier is experiencing Network signaling degradation again as yesterday (2023-Nov-22). It is affecting the services listed below. Semtech/Sierra Wireless engineers are investigating to determine the cause and scope of the impact.

No ETR is currently available. We will provide additional information as it becomes available.

Nov 23, 09:26 UTC
Resolved - We have been closely monitoring since the corrective action was taken by our Partner Carrier. Semtech/Sierrawireless has observed no additional impacts. We are considering this issue resolved at this time.
Nov 23, 01:26 UTC
Monitoring - Our Partner Carrier Network signaling traffic has returned to normal levels. Our engineers are working with the Partner Carrier to ensure stability and will continue to monitor service improvements. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 22, 21:20 UTC
Investigating - Our Partner Carrier is experiencing Network signaling degradation which is affecting the services listed below. Semtech/Sierra Wireless engineers are investigating to determine the cause and scope of the impact.

No ETR is currently available. We will provide additional information as it becomes available.

Nov 22, 20:21 UTC
Nov 22, 2023
Completed - This notice is to inform you that scheduled maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.

Nov 22, 18:57 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 18:15 UTC
Scheduled - Our Partner Carrier has issued an Emergency Maintenance activity to upgrade their ORS server platform. This Emergency Activity is intended to prevent a service disruption. The list of affected services can be found below.

Impact:
The Partner Carrier will perform an (application) restart on its ORS server platform. There may be a small drop of the GTP sessions observe that will take up to a maximun of 10 minutes during the Emergency Change.


Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Nov 22, 17:26 UTC
Completed - Our Partner Carrier has issued a cancellation of this activity to upgrade its geo-redundant ORS platform.

A new notice will be published for this maintenance as soon as possible from the Partner Carrier.

Nov 22, 17:13 UTC
Scheduled - Our Partner Carrier will perform a maintenance activity to upgrade their geo-redundant ORS platform. This activity will further increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.

Nov 15, 19:47 UTC
Nov 21, 2023
Completed - The scheduled maintenance has been completed.
Nov 21, 02:03 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:58 UTC
Scheduled - Our Partner Carrier will be performing software upgrades on its network routers. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a 15 minutes interruption during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Nov 20, 07:35 UTC
Nov 20, 2023
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.