All Systems Operational
Global IoT MVNO Connectivity Operational
SmartSIM - Data ? Operational
SmartSIM - SMS ? Operational
SmartSIM - Voice ? Operational
SmartSIM - USSD ? Operational
EasySIM - Data ? Operational
EasySIM - SMS ? Operational
EasySIM - Voice ? Operational
EasySIM - USSD ? Operational
Classic SIM Connectivity Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
AirVantage: Connectivity & Device Management, FOTA edition Operational
User Interface ? Operational
Web Services API ? Operational
Device Front end ? Operational
Data Push ? Operational
AirVantage: AirLink Management Service (ALMS) Operational
User Interface ? Operational
Web Services API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
Maingate (Staging) Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance

Dear Customer,

To accompany the growth of its SmartSIM and EasySIM connectivity services, Sierra Wireless is upgrading its infrastructure to carry us into 2022. This operation has already started for some early customers who have been separately informed and which fleet is now successfully migrated. The generalization of the migration operation will start on November 26th, 2019 to be progressively applied to the fleet of all concerned customers up into Q1 2020.


Which connectivity services are concerned?


Services concerned are SmartSIM (Advanced, or Lite) and EasySIM (Global, EU1, EU2, US) data via public APNs as well as private APNs, SMS, Voice, and USSD. Other Sierra Wireless connectivity services such as ClassicSIM and MainGate will remain unaffected, therefore those customers can ignore this notification.


How my connectivity services will be impacted?


During this migration period, each customer's SIM may experience one momentary loss of connectivity for a few seconds and only once. The connectivity will be automatically reestablished with no change of parameters once the migration operations are complete for the SIM.


Will it impact my interconnection with the AirVantage platform?


The AirVantage user interface and API will remain accessible during the migration period however, their management operation response time may get longer or even time out for few minutes if applied to a SIM at the exact moment it undergoes the migration operations. Extending the time waiting for AirVantage response or repeating the management operation will eventually return successfully.


What does the operation look like?


The migration procedure has been prepared and validated before applying it to all our customer's fleets. However, should an unforeseen issue be encountered, a rollback procedure will move the SIM back to the current infrastructure and keep them operating as before the migration operation.


How my existing commercial contract with Sierra Wireless will evolve?


All the Terms and Conditions in your contract remain unchanged after this operation.


What does Sierra Wireless recommend?


You do not need to consider changing your application logic during this migration period.


Contact Us


For any question, please contact our Technical Support using the ticketing tool "Customer Help Center" (available 24/7), or by phone at +46 455615504 (Monday to Friday, 8am to 5pm CET) or your Account Team.


Sincerely yours,
Team Sierra Wireless


Posted on Nov 19, 18:33 UTC
Past Incidents
Jan 25, 2020

No incidents reported today.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Resolved - Issue Summary:
Sierra Wireless vendor identified the issue and took corrective action to restore North American SmartSIM and EasySIM devices using the APN: na.internet.swir.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 02:39 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Jan 16, 03:54 UTC
Monitoring - Update:
The vendor has taken corrective action to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.

Start Time: 14:55 UTC
End Time: 02:39 UTC
Jan 16, 02:46 UTC
Update - Summary:
The vendor continues to take remedial steps to resolve the issue and is working with Sierra Wireless Engineers to implement the workaround in hopes to expedite service restoral. Team remain actively involved on the joint Technical Bridge.

Update:
We have identified the cause of the service disruption and are currently working to resolve the issue.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Jan 16, 01:32 UTC
Update - Update:
The vendor has identified the trigger of the issue and continues taking steps to resolve. Teams are still engaged on the Technical bridge preparing a workaround, in parallel, in case corrective actions from the vendor are not successful.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Jan 16, 00:18 UTC
Update - Update:
The vendor has identified the trigger of the issue and is currently taking action to resolve. Teams are still engaged on the Technical bridge preparing a workaround, in parallel, in case corrective actions from the vendor are not successful.

ETR: 23:45 UTC

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services.
Jan 15, 23:06 UTC
Update - Update:
Sierra Wireless Engineers continue to work with the vendor on the joint Technical Bridge while teams develop a workaround to mitigate observed impacts. The vendor has arrived on-site at the trouble location to execute repairs.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Jan 15, 22:28 UTC
Update - Update:
Sierra Wireless Engineers continue to work with the vendor on the joint Technical Bridge while teams develop a workaround to mitigate observed impacts. Our vendor has isolated the trouble location and has dispatched teams for repairs.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services.
Jan 15, 21:27 UTC
Identified - Update:
Our vendor has isolated the trouble location and have dispatched teams to identify the cause and corrective actions needed to mitigate the observed impacts.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Jan 15, 20:09 UTC
Update - Summary:
Sierra Wireless is continuing to experience a service disruption that is affecting North American SmartSIM and EasySIM devices using the APN: na.internet.swir.

Update:
Sierra Engineers continue to work with the vendor on the joint Technical Bridge. The vendor has isolated the incident location, but has yet to confirm the cause of the issue. We are continuing to escalate this incident with the vendor to expedite service restoral as soon as possible.

Other Information:
We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Jan 15, 18:34 UTC
Investigating - Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting North American SmartSIM and EasySIM devices using the APN: na.internet.swir.

Impact:
Customers using the services listed below may experience delays or failures in Data Connectivity functionality.

Actions Underway:
Sierra Wireless Engineers are engaged on a joint Technical Bridge with our vendor in hopes to resolve the observed impacts as soon as possible.

Incident Start Time: 14:55 UTC

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
Jan 15, 17:31 UTC
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.