All Systems Operational
Octave Operational
Platform API ? Operational
User Interface ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SmartSIM Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM Global Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM EU2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
EasySIM US Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
Classic SIM / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Jasper - Data Operational
Jasper - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM82 Operational
AMM84 Operational
AMM85 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
[STAGING] FocalPoint Operational
Application (Judicial) Operational
Application (Commercial) Operational
Location-Based Services (Judicial) Operational
Location-Based Services (Commercial) Operational
SMS Message Delivery (Judicial) Operational
SMS Message Delivery (Commercial) Operational
API (Judicial) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sierra Wireless Scheduled Maintenance (105841) Aug 5, 07:00-18:00 UTC
This notice is to inform you that we will be performing Emergency Scheduled Maintenance that will affect SMS services.

Impact:
During the execution of the scheduled activity, customers may experience delays or failures SMS Message Delivery. No customer intervention is needed.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on Aug 4, 13:57 UTC
Past Incidents
Aug 4, 2020
AirVantage Service Disruption Notification (331513)
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore the services listed below.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 08/04/2020 08:30 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Aug 4, 11:15 UTC
Monitoring - Sierra Wireless has experienced a disruption in the AirVantage services listed below. This only affected AirVantage North America. Corrective action was taken, and services were restored. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Impact:
AirVantage Datapoints were not aggregated for 19hrs and are currently being re-integrated. Aggregated, Export, Historical APIs, Alerts, and Widgets for Datapoints were affected.

Start Time: 08/03/2020 13:00 UTC
End Time: 08/04/2020 08:30 UTC
Aug 4, 10:12 UTC
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020
Service Disruption Notification (331500)
Resolved - Transaction backlog has cleared. The incident is resolved.
Aug 1, 15:22 UTC
Update - We continue to monitor the draining of the transaction backlog. The system remains stable and backlog is steadily decreasing.
Aug 1, 13:32 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed.

Start Time: 7:01 UTC
End Time: 8:45 UTC
Aug 1, 09:08 UTC
Identified - We have identified the cause of the service disruption and are currently working to resolve the issue.

The issue is only impacting SIM Provisioning.
Aug 1, 08:29 UTC
Investigating - Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Aug 1, 08:03 UTC
Service Disruption Notification (331501)
Resolved - The network has remained stable throughout the monitoring period. We are considering the incident resolved at this time.
Aug 1, 13:22 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed.

Start Time: 6:52 UTC
Aug 1, 11:08 UTC
Identified - Sierra Wireless is experiencing a disruption with the services listed below. We have identified the cause of the service disruption and are currently working to resolve the issue.
No ETR is currently available. We will provide an update as soon as we have additional information.
Aug 1, 09:00 UTC
Jul 31, 2020

No incidents reported.

Jul 30, 2020
Sierra Wireless Scheduled Maintenance (105812)
Completed - The scheduled maintenance has been completed.
Jul 30, 20:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 19:01 UTC
Scheduled - We have been made aware that our partner carrier will be performing Emergency Maintenance that may affect the below services.

Impact:
During the execution of the scheduled activity, customers may experience intermittent delays or failures in the services listed below. No customer intervention is needed.
Jul 30, 18:54 UTC
Sierra Wireless Scheduled Maintenance - Day 2 (105801)
Completed - This activity has been canceled. A new notice will be published if this maintenance is rescheduled for a later date.
Jul 30, 10:19 UTC
Update - This notice is to inform you that we will be performing Emergency Scheduled Maintenance that may affect the below services:

• AirVantage SIM Provisioning (UI, API, Device Front-End)
• MQTT VPN
• Voice Services
• USSD – Push Message Delivery
• SMS Mobile Terminated Message Delivery

Impact:
During the execution of the scheduled activity, customers may experience delays or failures in the aforementioned services. No customer intervention is needed. A full list of impacted services are listed below.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jul 29, 21:48 UTC
Scheduled - This notice is to inform you that we will be performing Emergency Scheduled Maintenance that may affect the below services:

• AirVantage SIM Provisioning (UI, API, Device Front-End)
• MQTT VPN
• USSD – Push Message Delivery
• SMS Mobile Terminated Message Delivery

Impact:
During the execution of the scheduled activity, customers may experience delays or failures in the aforementioned services. No customer intervention is needed. A full list of impacted services are listed below.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jul 29, 00:38 UTC
Jul 29, 2020
Sierra Wireless Scheduled Maintenance - Day 1 (105801)
Completed - The scheduled maintenance has been completed.
Jul 29, 19:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 16:17 UTC
Update - This notice is to inform you that we will be performing scheduled maintenance that may affect services found below.

Impact:
During the execution of the scheduled activity, (list what the customer may experience - IE: comments on how this will affect the service and the customer's experience during the maintenance)

Other Information:
A message will be sent before and upon completion of the maintenance.
Jul 29, 14:04 UTC
Update - This notice is to inform you that we will be performing Emergency Scheduled Maintenance that may affect the services listed below.

Impact:
During the execution of this planned work, customers may experience periods of intermittent delays or failures in the below services. No customer intervention is required.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jul 29, 13:52 UTC
Scheduled - This notice is to inform you that we will be performing Emergency Scheduled Maintenance that may affect the services listed below.

Impact:
During the execution of this planned work, customers may experience periods of intermittent delays or failures in the below services. No customer intervention is required.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jul 29, 00:49 UTC
Jul 28, 2020
Service Disruption Notification (331479)
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore the services listed below.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 16:49 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Jul 28, 19:38 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Start Time: 15:22 UTC
End Time: 16:49 UTC
Jul 28, 15:55 UTC
Investigating - Sierra Wireless is continuing to experience a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Jul 28, 15:01 UTC
Service Disruption Notification (331480)
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore the services listed below.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 16:44 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Jul 28, 16:56 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Start Time: 13:59 UTC
End Time: 15:44 UTC
Jul 28, 15:42 UTC
Investigating - Sierra Wireless is continuing to experience a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Jul 28, 14:35 UTC
Sierra Wireless Scheduled Maintenance (105764)
Completed - This notice is to inform you that scheduled maintenance on has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.
Jul 28, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:57 UTC
Scheduled - Details:
This notice is to inform you that we will be performing scheduled maintenance that may affect USSD and SMS services. The full list of affected services can be found below.

Impact:
During the execution of the scheduled activity, customers may experience delays or failures in the aforementioned services. No customer intervention is needed.

Other Information:
A message will be sent before and upon completion of the maintenance.
Jul 20, 22:05 UTC
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
Service Disruption Notification (331460)
Resolved - Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore the services listed below.

Update:
We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the monitoring period. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 12:38 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Jul 24, 18:03 UTC
Monitoring - Sierra Wireless has experienced a disruption with the services listed below. Corrective action was taken immediately, and services were restored. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Jul 24, 13:14 UTC
Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.

Jul 21, 2020

No incidents reported.

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