Service Under Maintenance
Octave Operational
User Interface
Operational
Platform API
Operational
Device Provisioning
Operational
Cellular Connectivity
Operational
External Connectors
Operational
AirVantage Operational
UI (EU)
Operational
API (EU)
Operational
Device Front End (EU)
Operational
Data Push (EU)
Operational
UI (NA)
Operational
API (NA)
Operational
Device Front End (NA)
Operational
Data Push (NA)
Operational
SW Advanced Operational
Data (NA)
Operational
Data (EU)
Operational
SMS
Operational
Voice
Operational
USSD
Operational
SW Essentials1 Operational
Data
Operational
SMS
Operational
Voice
Operational
USSD
Operational
SW Essentials2 Operational
Data
Operational
SMS
Operational
Voice
Operational
USSD
Operational
SW Essentials3 Operational
Data (NA)
Operational
Data (EU)
Operational
SMS
Operational
Voice
Operational
USSD
Operational
SW Essentials4 Operational
Data
Operational
SMS
Operational
Voice
Operational
USSD
Operational
SW Essentials5
Operational
90 days ago
100.0 % uptime
Today
Network Connectivity
Operational
90 days ago
100.0 % uptime
Today
Data
Operational
90 days ago
100.0 % uptime
Today
SMS
Operational
90 days ago
100.0 % uptime
Today
USSD
Operational
90 days ago
100.0 % uptime
Today
Voice
Operational
90 days ago
100.0 % uptime
Today
VoLTE
Operational
90 days ago
100.0 % uptime
Today
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data
Operational
AT&T - SMS
Operational
AT&T - Voice
Operational
Verizon - Data
Operational
Verizon - SMS
Operational
Verizon - Voice
Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data
Operational
Sprint - SMS
Operational
Sprint - Voice
Operational
T Mobile - Data Operational
T Mobile - SMS
Operational
T Mobile - Voice
Operational
MES - SMS
Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager
Operational
DNA (Finnish SIMs) - Data
Operational
DNA (Finnish SIMs) - SMS
Operational
DNA (Finnish SIMs) - Voice
Operational
DNA (Finnish SIMs) - CSD
Operational
Netcom (Norwegian SIMs) - Data
Operational
Netcom (Norwegian SIMs) - SMS
Operational
Netcom (Norwegian SIMs) - Voice
Operational
Netcom (Norwegian SIMs) - CSD
Operational
SW (French SIMs) - Data
Operational
SW (French SIMs) - SMS
Operational
SW (French SIMs) - Voice
Operational
Telia (Swedish SIMs) - Data
Operational
Telia (Swedish SIMs) - SMS
Operational
Telia (Swedish SIMs) - Voice
Operational
Telia (Swedish SIMs) - CSD
Operational
Communication Server GSM Data
Operational
Communication Server Dialog
Operational
IP Connect CSD
Operational
MVR (Managed VPN Router)
Operational
SMS Connect
Operational
Virtual Modem
Operational
Communication Server Broadcast
Operational
Email2SMS
Operational
iGate 3.0
Operational
iGate MMS
Operational
iGate SMS
Operational
iSMSC
Operational
ALMS Operational
UI
Operational
API
Operational
Device Front end
Operational
VPN Concentrators
Operational
Reporting (ARA)
Operational
Managed Connectivity Services Under Maintenance
Devices
Operational
iMaestro Platform
Operational
Connectivity
Under Maintenance
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
This notification is to inform you that Semtech/Sierra Wireless will perform a maintenance activities to upgrade the Packet Gateway (PGW) platform in our Lithia Springs (LSP) Data Center. This activity, as part of our network lifecycle management process, will improve security and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact:
During this activity, no impact to services is expected.

Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Posted on Sep 25, 2023 - 17:07 UTC
This notification is to inform you that Semtech\Sierra Wireless will perform a planned maintenance activity on our Vitry (VTY) Data Center Packet Gateway (PGW). This activity, as part of our network lifecycle management process, will improve security and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact:
During this activity, no impact to services is expected. In the event of an unplanned result, some customers may see a short data sessions drop and recovery.

Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Posted on Sep 12, 2023 - 20:04 UTC
Partner Carrier Planned Maintenance Activity (GNOC-3803) Oct 10, 2023 22:00 - Oct 11, 2023 02:00 UTC
Our Partner Carrier will perform a software upgrade in their Kristianstad, Sweden Data Center. As part of their network lifecycle management process, this work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a 30 second interruption during this activity.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Sep 26, 2023 - 14:09 UTC
This notification is to inform you that Semtech/Sierra Wireless will perform a maintenance activities to upgrade the Packet Gateway (PGW) platform in our Frankfurt (FKT) Data Center. This activity, as part of our network lifecycle management process, will improve security and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact:
During this activity, no impact to services is expected.

Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Posted on Sep 26, 2023 - 15:49 UTC
Past Incidents
Oct 1, 2023

No incidents reported today.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
Completed - The scheduled maintenance has been completed.
Sep 28, 12:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:04 UTC
Scheduled - This notification is to inform you that Sierra Wireless will perform an emergency activity to move IMaestro Platform services to a new Load Balancer. This activity is needed to further increase the reliability and improve the resiliency of services provided to our valued customers.

Impact:
Sites imaestro.com, messaging.imaestsro.com, and tel.trextel.com may be down for 5 minutes while the changes are made.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Sep 26, 13:50 UTC
Sep 27, 2023
Completed - The scheduled maintenance has been completed.
Sep 27, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 13:04 UTC
Scheduled - Semtech/Sierra Wireless will perform 4 planned maintenances to migrate Data traffic to new routers in our Frankfurt (FKT) and Vitry (VTY) Data Centers. This activity will improve network resiliency and efficiency. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Sep 12, 19:22 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 14:02 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 07:30 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance to migrate voice traffic to a new network element in our Data Centers. This activity will improve and provide more options for our voice services. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact:
During the activity, no impact is expected.

Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Sep 12, 14:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 07:00 UTC
Scheduled - Our Partner Carrier will perform a planned maintenance activity on their North American data center with the goal of performing network infrastructure upgrades and optimization. This scheduled change may impact the partner carrier’s Short Message Service Center (SMSC) or SMPP binds. As part of their network lifecycle management process, this work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a cumulative downtime (in SMS messaging) of up to 15 minutes during the maintenance.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Sep 13, 13:06 UTC
Sep 26, 2023
Resolved - This incident has been resolved.
Sep 26, 10:47 UTC
Monitoring - Semtech/Sierra Wireless experienced a disruption with the AirLink Mobility Manager AMM90 platform. The Web User Interface (UI) was down, AMM90 customers attempting to utilize the platform received timeout responses when trying to access the site. Corrective action was taken, and services were restored.

We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after two hours.

Sep 26, 08:47 UTC
Completed - The scheduled maintenance has been completed.
Sep 26, 10:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:00 UTC
Update - Maintenance has been rescheduled to the following period:
Start Time: September 26, 2023 04:00 UTC
End Time: September 26, 2023 10:00 UTC

The objective of the maintenance remains the same.

Update will provide accordingly.

Sep 26, 01:31 UTC
Scheduled - AT&T will perform a planned maintenance to address an issue at their data network. The activity will improve network resiliency and efficiency.

Impact:
Some devices may experience a temporary loss of data connectivity. Impacted sessions will reconnect based on the device retry mechanism. No actions are required from customers.

Other Information:
We apologize for the short notice and any inconvenience this may cause. The Global NOC and Sierra Wireless Engineers will be monitoring service activity during the maintenance.

Sep 25, 23:45 UTC
Sep 25, 2023
Completed - This notice is to inform you that scheduled maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.

Sep 25, 13:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:34 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance to migrate voice traffic to a new network element in our Data Centers. This activity will improve and provide more options for our voice services. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact:
During the activity, no impact is expected.

Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Sep 12, 13:58 UTC
Completed - This notice is to inform you that scheduled maintenance has successfully completed. The full list of affected services can be found below.

We appreciate your patience during this important system update.

Sep 25, 13:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 12:59 UTC
Scheduled - Semtech/Sierra Wireless will perform 4 planned maintenances to migrate Data traffic to new routers in our Frankfurt (FKT) and Vitry (VTY) Data Centers. This activity will improve network resiliency and efficiency. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Sep 12, 19:17 UTC
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - After further investigation, it was determined that the issue was isolated to one customer's server and subset of devices. We are considering this issue resolved at this time.
Sep 22, 17:31 UTC
Update - Semtech/Sierra Wireless continues to work with our partner to determine the cause and the scope of the impact, and endeavor to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.
Sep 22, 12:55 UTC
Update - Semtech/Sierra Wireless continues to work with our partner to determine the cause and the scope of the impact, and endeavor to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.
Sep 22, 10:46 UTC
Update - Semtech/Sierra Wireless continues to work with our partner to determine the cause and the scope of the impact, and endeavor to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.

Enhanced Carrier Connectivity (NAM) / MSO - AT&T - Data

Sep 22, 08:47 UTC
Update - Semtech/Sierra Wireless continues to work with our partner to determine the cause and the scope of the impact, and endeavor to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.
Sep 22, 06:44 UTC
Update - Semtech/Sierra Wireless continues to work with our partner to determine the cause and the scope of the impact, and endeavor to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.
Sep 22, 04:45 UTC
Investigating - Semtech/Sierra Wireless is experiencing a disruption with Enhanced Carrier Connectivity (ECC) Data service with AT&T. Customers may have issues with reconnection on their devices. We are still investigating to determine the cause and scope of the impact with our partner.

No ETR is currently available. We will provide an update as soon as we have additional information.

Sep 22, 02:18 UTC
Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 13:00 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 11:00 UTC
Scheduled - This notification is to inform you that Semtech\Sierra Wireless will perform a planned maintenance activity on our Frankfurt (FKT) Data Center Packet Gateway (PGW). This activity, as part of our network lifecycle management process, will improve security and efficiency of the network and aligns with our commitment to provide best in class services to our customers.

Impact:
During this activity, no impact to services is expected. In the event of an unplanned result, some customers may see a short data sessions drop and recovery.

Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Sep 12, 19:52 UTC
Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 15:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 07:30 UTC
Update - Semtech/Sierra Wireless vendor has rescheduled this maintenance to the following period:
Start Time: September 20, 2023 07:30 UTC
End Time: September 20, 2023 16:00 UTC

The objective of the maintenance remains the same.

Semtech/Sierra Wireless will provide update accordingly.

Sep 18, 07:26 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance activities to upgrade the software on the Home Location Register (HLR) servers in the Frankfurt (FKT) and Vitry (VTY) Data Centers. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Aug 29, 15:56 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 15:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 13:07 UTC
Scheduled - Semtech/Sierra Wireless will perform 4 planned maintenances to migrate Data traffic to new routers in our Frankfurt (FKT) and Vitry (VTY) Data Centers. This activity will improve network resiliency and efficiency. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Sep 12, 18:17 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 07:33 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance to migrate voice traffic to a new network element in our Data Centers. This activity will improve and provide more options for our voice services. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact:
During the activity, no impact is expected.

Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Sep 12, 13:45 UTC
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Completed - The scheduled maintenance has been completed.
Sep 18, 14:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:04 UTC
Scheduled - Semtech/Sierra Wireless will perform 4 planned maintenances to migrate Data traffic to new routers in our Frankfurt (FKT) and Vitry (VTY) Data Centers. This activity will improve network resiliency and efficiency. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Service Impact:
No impact is expected due to redundancy in our network.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Sep 12, 18:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 13:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:28 UTC
Scheduled - Semtech/Sierra Wireless will perform planned maintenance to migrate voice traffic to a new network element in our Data Centers. This activity will improve and provide more options for our voice services. This important work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact:
During the activity, no impact is expected.

Other Information:
Engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Sep 12, 13:40 UTC
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Sep 18, 10:40 UTC
Monitoring - Semtech/Sierra Wireless experienced a disruption with AMM86. The Web User Interface (UI) was down, AMM86 customers attempting to utilize the platform received timeout responses when trying to access the site. Corrective action was taken, and services were restored.

We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after two hours.

Sep 18, 08:43 UTC
Sep 17, 2023

No incidents reported.