Our monitoring tools has indicated complete recovery from the degradation.
We are monitoring the stability of KPIs. We will consider this issue as resolved if no more service degradation observed.
Posted Jul 15, 2025 - 11:40 UTC
Update
We are currently observing service degradation for Essentials3 SIM Subscription in Germany via Carrier Telekom Deutschland GmbH . We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in Data, USSD, SMS & Voice services.
We appreciate your patience in this regard. We will provide the next update in next 1 hour.
Posted Jul 15, 2025 - 11:03 UTC
Investigating
Our monitoring tool has indicated a potential degradation in our Essentials3 services in Germany via VPLMN Telekom Deutschland GmbH. We are investigating it, and we will get back to you.
A detailed update will be provided within 15 minutes.
Posted Jul 15, 2025 - 10:45 UTC
This incident affected: SW Essentials3 (Data (EU), SMS, Voice, USSD).