Service Impairment Notification for Vodafone in the Netherlands. (GNOC-8748)

Incident Report for Status - Sierra Wireless

Resolved

We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Posted Jul 07, 2025 - 17:45 UTC

Monitoring

Our engineers have observed that the service levels have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Posted Jul 07, 2025 - 16:08 UTC

Update

Semtech has observed a service impairment on the Vodafone network in the Netherlands using Essentials 2, Essentials 5, and Advanced SIMs. Our partners have been engaged to assist in determining the scope and addressing the issue.

Impact potential:
• Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity.
• Current Data sessions are not impacted; however, there may be delays in establishing new sessions.

We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.
Posted Jul 07, 2025 - 15:19 UTC

Investigating

Semtech has observed a service impairment on the Vodafone network in the Netherlands using Essentials 2 and Essentials 5 SIMs. Our partners have been engaged to assist in determining the scope and addressing the issue.

Impact potential:
• Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity.
• Current Data sessions are not impacted; however, there may be delays in establishing new sessions.

We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.
Posted Jul 07, 2025 - 15:01 UTC
This incident affected: SW Essentials2 (Data, SMS, Voice, USSD), SW Essentials5 (Network Connectivity, Data, SMS, USSD, Voice), and SW Advanced (Data (EU), SMS, Voice, USSD).