Service Degraded Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-6029)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.

Posted Sep 03, 2024 - 07:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 03, 2024 - 06:07 UTC

Investigating

Our monitoring systems show a Service Degradation for Essentials1 SIM Subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.

Posted Sep 03, 2024 - 04:06 UTC

This incident affected: SW Essentials1 (Data, SMS, Voice, USSD).