Service Disruption Notification - MES SMS Delivery Degradation (GNOC-10671)

Incident Report for Status - Sierra Wireless

Resolved

We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Posted Jan 05, 2026 - 20:41 UTC

Monitoring

Our engineers have restored service, and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Posted Jan 05, 2026 - 19:34 UTC

Update

Our engineers are continuing to investigate the root cause and are working to restore service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.
Posted Jan 05, 2026 - 13:10 UTC

Update

Our engineers continues investigating for the root cause and working to restore service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.
Posted Jan 05, 2026 - 05:38 UTC

Update

Our engineers are continuing to investigate this issue while working diligently to identify the root cause and restore normal service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.
Posted Jan 04, 2026 - 22:37 UTC

Investigating

The Semtech MES SMS service is currently experiencing service degradation. Customers may experience irregular SMS delivery, including inconsistent delivery times, for messages intended for this network.

Our engineers are actively investigating the issue and working to restore normal service as quickly as possible. At this time, an estimated time for resolution is not yet available.

Impact: Irregular SMS delivery and inconsistent delivery times.

We will provide an update as soon as we have additional information.
Posted Jan 04, 2026 - 19:12 UTC
This incident affected: Enhanced Carrier Connectivity (NAM) / MSO (MES - SMS).