Service Impairment Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-6065)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.

Posted Sep 06, 2024 - 09:45 UTC

Monitoring

Our monitoring systems observed a Service Impairment for Essentials1 SIM Subscriptions in the NAM & EU Region. We have reported the issue to our partner carrier.
Our Partner Carrier was experiencing delays in establishing Data, SMS, USSD, and Voice Services. Corrective actions have been taken.

Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact: Impacted devices had experienced delays in establishing Data, SMS, USSD, and Voice Services.

Posted Sep 06, 2024 - 05:28 UTC

This incident affected: SW Essentials1 (Data, SMS, Voice, USSD).