Service has been restored by our partner carrier, and our engineers are keeping an eye on it to make sure it remains stable. We will consider this resolved if no additional effects are noticed during our monitoring period.
Posted Dec 09, 2024 - 11:58 UTC
Investigating
Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services. We will provide an update as soon as we have additional information.
Posted Dec 09, 2024 - 11:15 UTC
This incident affected: SW Essentials1 (Data, SMS, Voice, USSD).