Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 10, 2022 - 07:02 UTC
Please be advised that the START TIME of Activities 1 and 2 has been changed to the following:
Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 7:00 UTC Activity 2 – Vitry PGW Upgrade October 18, 2022 7:00 UTC
Posted Oct 03, 2022 - 15:10 UTC
This notice is to inform you that Sierra Wireless will perform the first of three (3) maintenance activities to implement a software version upgrade across our geo-redundant Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect, further enhancing security, redundancy, and resiliency of existing DATA SERVICES, and enable the PGW platform to support future services.
The activities will be implemented as follows:
Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 13:00 UTC Activity 2 – Vitry PGW Upgrade October 18, 2022 13:00 UTC Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC
Impact: There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.
Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted Sep 29, 2022 - 20:40 UTC
This scheduled maintenance affected: SW Essentials1 (Data), SW Essentials2 (Data), SW Advanced (Data (EU)), and SW Essentials3 (Data (EU)).