We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Posted Mar 07, 2023 - 19:15 UTC
Monitoring
Our partner provider reports cause of the issue was identified and corrective action has been taken. Our engineers observe signaling key performance indicators have returned to normal levels. We will continue to monitor to ensure stability and will consider this resolved if no further impacts are observed after two hours.
Posted Mar 07, 2023 - 16:07 UTC
Update
We have reported the issue to our partner provider. Engineers are investigating. ETR has not been determined.
Impacted Locations: France, Sweden, USA, Canada and Germany
Start Time: ~10:30 UTC
Posted Mar 07, 2023 - 15:29 UTC
Investigating
Our monitoring systems detected signaling anomalies from one of our partner providers that may have caused connectivity disruption to some devices.
Some SW Advanced devices may have switched connectivity to other partner providers.
We are investigating to determine cause and scope of the issue.
Posted Mar 07, 2023 - 14:46 UTC
This incident affected: SW Essentials1 (Data, SMS, Voice, USSD).