Service Impairment Notification for Essentials3 SIM Subscriptions in NAM & EU Region (GNOC-6266)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.

Posted Oct 01, 2024 - 17:26 UTC

Monitoring

Our Partner Carrier was experiencing delays in establishing Data, SMS, USSD, and Voice Services. Corrective actions have been taken.

Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Posted Oct 01, 2024 - 14:43 UTC

Investigating

Our monitoring systems are observing a service impairment for Essentials 3 SIM subscriptions in the North American and European regions. Our partner carrier is experiencing network issue that may impact device connectivity. We are working with our partner carrier to resolve the issue.

We will provide an update as soon as we have additional information.

Posted Oct 01, 2024 - 13:01 UTC

This incident affected: SW Essentials3 (Data (NA), Data (EU), SMS, Voice, USSD).