Sierra Wireless identified the issue and corrective actions have been taken to restore Data Push functionality for the AirVantage Platform .
Update:
At this time, the all-clear has been declared as service has been stable during soak period.
Restoration Time
All services have been restored as of: 14:41 UTC
Other Information:
We apologize for these service interruptions and we thank you for your patience while our teams worked to restore services.
Posted Oct 16, 2019 - 14:49 UTC
Update
Connection is stable. We are still monitoring for the next hour
Posted Oct 16, 2019 - 14:15 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 16, 2019 - 13:12 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 16, 2019 - 12:56 UTC
Investigating
We are currently investigating this issue.
Posted Oct 16, 2019 - 10:23 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 16, 2019 - 09:49 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 16, 2019 - 09:20 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 16, 2019 - 09:18 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 16, 2019 - 09:18 UTC
Identified
Summary:
Sierra Wireless is currently experiencing a service disruption that is affecting AirVantage Data Push..
Incident Notification Time
The Sierra Wireless Global NOC was made aware of this issue at 8:35 UTC
Impact:
EU Customers will experience a delay in data delivery through data push
Actions Underway:
We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.
Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
Posted Oct 16, 2019 - 09:01 UTC
This incident affected: AirVantage (Data Push (EU)).