Devices that do not have an updated security certificate on September 27, 2025, will be unable to establish a connection with AirLink Mobility Manager (AMM), and your ability to manage these devices remotely will therefore be lost.
This notice is to inform you that Semtech will attempt to make security certificate updates via AMM configuration changes to certain MGOS devices running firmware versions below 4.4.2.1 that require the update. We intend to take this action to reduce the number of devices that will lose their connection to AMM when the security certificates expire.
Wednesday September 10 Start Time: 16:00 UTC Anticipated Completion Time: 20:00 UTC AMM02, AMM03, AMM04, AMM05, AMM06, AMM07, AMM08, AMM09, AMM10, AMM11
SCOPE: • Hosted AMM instances • MG90 devices with firmware versions below 4.4.2.1 • MGOS devices currently online and reporting to AMM OUT OF SCOPE: • ALEOS devices (unaffected) • On-premises AM/AMM instances • Devices already running firmware 4.4.2.1 or newer IMPACT DURING: • AMM Platform: No disruption - remains fully operational • Device Communication to AMM: 10-second communication loss per device to AMM server. • Device Operations: Continue functioning normally (except brief AMM sync interruption) • User Experience: Minimal - temporary status update delays in AMM console POST: • Certificate updates are permanent (no remote rollback capability) • Future firmware upgrades must go directly to v4.4.2.1+ to maintain AMM connectivity • Devices requiring intermediate versions must be updated locally
If your MGOS device has not reported back after the configuration push after 1 hour, please reboot your device.