Issue Summary: Sierra Wireless identified the issue and took corrective action to restore provisioning services in Maingate Manager.
Update: We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.
Restoration Time: All services have been restored as of: 12:07 UTC.
Other Information: We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Posted Apr 22, 2020 - 13:37 UTC
Monitoring
Update: Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Other Information: We recognize the impact this has had on our customers and we apologize for the service disruption.
Start Time: 08:30 UTC End Time: 12:07 UTC
Posted Apr 22, 2020 - 12:25 UTC
Identified
Summary: Sierra Wireless is continuing to experience a service disruption that is affecting provisioning services in Maingate Manager.
Update: We have identified the cause of the service disruption and are currently working to resolve the issue.
Impact: Customers using the services listed below may experience delays in Maingate provisioning actions for Telia (Swedish SIMs).
Other Information: We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Posted Apr 22, 2020 - 11:40 UTC
Investigating
Summary: Sierra Wireless is currently experiencing a service disruption that is affecting provisioning services in Maingate Manager.
Impact: Customers using the services listed below may experience delays in Maingate provisioning actions for Telia (Swedish SIMs).
Actions Underway: Our engineering team is working to resolve the issue as soon as possible.
Incident Start Time: 08:30 UTC
Other Information: We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
Posted Apr 22, 2020 - 09:41 UTC
This incident affected: Maingate (Maingate Manager).