Migration of Smart Connectivity Roaming Configuration to Roaming Zone Templates
Scheduled Maintenance Report for Status - Sierra Wireless
The scheduled maintenance has been completed.
Posted Aug 01, 2021 - 23:42 UTC

Dear Valued Customer,

As already communicated via email to company administrators, we are deprecating the roaming zones (options with name starting by 'RZ'). Therefore, we are going to proceed to the update of offers and systems still using roaming zones to the new Roaming Zone Template functionality.

When is it going to happen?

The operation is going to start July 1st and is going to be spread over 4 weeks' time.

What is going to happen?

Starting July 1st, the offers will be updated, meaning that if you want to change your roaming configuration after that date, you'll only be able to choose between the different Roaming Zone Templates (RZT) allowed on your offer. New activations will also use a default RZT configuration. You can request to change this default RZT configuration for new activations by contacting support.

Starting July 1st, we are going to proceed to the change options on the different systems during a 4 week period. If your systems are already using RZT, no change will be applied. If your systems are still using a combination of roaming zones(RZ), then we will update the roaming configuration to either RZT WORLD Cost Limited that corresponds to your product and contract or to RZT - WORLD if there's no Cost Limited associated to the offer.

The migration will run as a background task, therefore the change option will not appear as an operation in AirVantage. However, by checking the options of each system, you'll be able to see if the roaming configuration has been updated. Once this migration will be done, you will still have the capability as of today to update your configuration to another RZT that would make more sense to your deployment.

Please contact our Support Team with any questions or concerns. 

Posted Jun 30, 2021 - 18:23 UTC
This scheduled maintenance affected: SW Essentials2 (Data, SMS, Voice, USSD), SW Advanced (Data (NA), Data (EU), SMS, Voice, USSD), SW Essentials4 (Data, SMS, Voice, USSD), SW Essentials1 (Data, SMS, Voice, USSD), and SW Essentials3 (Data (NA), Data (EU), SMS, Voice, USSD).