Service degradation Notification for Essentials5 SIM Subscription in EU & NAM Region (GNOC-11505)

Incident Report for Status - Sierra Wireless

Resolved

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

Posted Mar 10, 2026 - 18:59 UTC

Monitoring

Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

Posted Mar 10, 2026 - 17:33 UTC

Investigating

We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience delays in Data, SMS & Voice services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Posted Mar 10, 2026 - 16:24 UTC

This incident affected: SW Essentials5 (Network Connectivity, Data, SMS, Voice).