Service degradation Notification for Essentials5 SIM Subscription on the Salt Mobile Network in Switzerland (GNOC-7986)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.
Posted Apr 30, 2025 - 08:28 UTC

Update

Services have returned to normal and engineers are actively monitoring. If the situation remains stable, we’ll consider this as resolved.
Posted Apr 30, 2025 - 04:54 UTC

Update

Service has returned to normal, engineers is monitoring to ensure continued stability. If no additional issues occur, we’ll consider this as resolved.
Posted Apr 30, 2025 - 03:15 UTC

Monitoring

The services have returned to normal, and our engineers are monitoring them to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
Posted Apr 29, 2025 - 23:11 UTC

Update

The services have returned to normal, and our engineers are monitoring them to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
Posted Apr 29, 2025 - 23:04 UTC

Update

Our monitoring systems show service impairment for Essentials 5 SIM subscriptions on the Salt Mobile SA network in Switzerland. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway.

Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice services and network connectivity.

We appreciate your patience in this regard. We will provide the next update in the next 90 minutes
Posted Apr 29, 2025 - 21:19 UTC

Investigating

Our monitoring systems show service impairment for Essentials 5 SIM subscriptions on the Salt Mobile SA network in Switzerland. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway.

Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice services and network connectivity.

We appreciate your patience in this regard. We will provide the next update in the next xx Hours / xx Minutes.
Posted Apr 29, 2025 - 20:56 UTC
This incident affected: SW Essentials5 (Network Connectivity, Data, SMS, USSD, Voice).