We have confirmed no further impacts. Network remains stable. We are considering this incident resolved.
Start Time: 08:23 UTC End Time: 10:26 UTC
Posted May 28, 2020 - 16:08 UTC
Update
Network stability continues, however decision has been made to remain in monitoring status until 16:00 UTC. We will consider this resolved at that time if no further impacts are observed.
Posted May 28, 2020 - 13:31 UTC
Monitoring
Update: Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Other Information: We recognize the impact this has had on our customers and we apologize for the service disruption.
Start Time: 08:23 UTC End Time: 10:26 UTC
Posted May 28, 2020 - 10:50 UTC
Update
Summary: Sierra Wireless is continuing to experience a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.
Update: We have identified the cause of the service disruption and are currently working to resolve the issue.
Other Information: We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Posted May 28, 2020 - 10:39 UTC
Update
Summary: Sierra Wireless is continuing to experience a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.
Update: We have identified the cause of the service disruption and are currently working to resolve the issue.
Other Information: We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Posted May 28, 2020 - 09:36 UTC
Identified
Summary: Sierra Wireless is continuing to experience a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.
Update: We have identified the cause of the service disruption and are currently working to resolve the issue.
Other Information: We recognize the impact this is having on our customers and we are working as quickly as possible to restore these services. Updates will be provided as soon as additional information is available.
Posted May 28, 2020 - 08:34 UTC
Monitoring
Update: Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Other Information: We recognize the impact this has had on our customers and we apologize for the service disruption.
Start Time: 05:36 UTC End Time: 07:20 UTC
Posted May 28, 2020 - 07:32 UTC
Investigating
Summary: Sierra Wireless is currently experiencing a service disruption that is affecting AirVantage provisioning, USSD, Voice, and SMS.
Impact: Customers using the services listed below may experience disruptions and delays in USSD, SMS, Voice, and AirVantage provisioning.
Actions Underway: We have identified the cause of the service disruption and are currently working to resolve the issue.
Incident Start Time: 05:36 UTC
Other Information: We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.