We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Posted Nov 21, 2024 - 19:42 UTC
Monitoring
Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Posted Nov 21, 2024 - 18:22 UTC
Identified
Our engineers are seeing some improvements at this time. Our partner carriers continue to work towards a resolution on this issue.
We will provide an update as soon as we have additional information.
Posted Nov 21, 2024 - 17:15 UTC
Update
We are continuing to investigate this issue.
Posted Nov 21, 2024 - 16:21 UTC
Update
We are continuing to investigate this issue.
Posted Nov 21, 2024 - 15:45 UTC
Update
We are continuing to investigate this issue.
Posted Nov 21, 2024 - 14:19 UTC
Investigating
Semtech is observing a service degradation for Essentials1 SIM subscriptions in Benin and France country. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services. We will provide an update as soon as we have additional information
Posted Nov 21, 2024 - 13:06 UTC
This incident affected: SW Essentials1 (Data, SMS, Voice, USSD) and SW Essentials3 (Data (EU), SMS, Voice, USSD).