Focal Point Service Disruption Notification
Incident Report for Status - Sierra Wireless


Further investigations revealed there was no impact to EasySIM SMS functionality during this incident and the notification was sent in error.

We apologize for any confusion this may have caused to our customers and thank you for your patience.

Posted Jan 03, 2020 - 14:12 UTC

Issue Summary:
Sierra Wireless identified the issue and took corrective action to restore the Focal Point Application

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.

Restoration Time:
All services have been restored as of: 08:58 UTC.

Other Information:
We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Posted Jan 02, 2020 - 10:16 UTC
Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.

Start Time: 06:10 UTC
End Time: 08:58 UTC
Posted Jan 02, 2020 - 09:12 UTC
Sierra Wireless is currently experiencing a service disruption that is affecting Focal Point Application

Customers using the services listed below may experience difficulty receiving SMS messages from the application..

Actions Underway:
We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.

Other Information:
We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
Posted Jan 02, 2020 - 08:51 UTC