Service Impairment Notification - Nationwide Verizon USA Outage (GNOC-6252)
Incident Report for Status - Sierra Wireless
Resolved
This incident has been resolved.
Posted Oct 01, 2024 - 01:23 UTC
Update
Verizon has made significant progress as its network recovers, and they continue working to restore services. Our engineers still observe improvements as Verizon services return to normal traffic levels.

Impact: Customers roaming on Verizon in North America may have experienced delays and degradation in SMS, Voice, Data service establishment, and network connectivity. Some users reported observing “SOS” mode on-and-off displayed on their devices.

For a short period we will continue to monitor the positive results to ensure stability before concluding.
Posted Sep 30, 2024 - 23:24 UTC
Monitoring
Verizon is making significant progress as services begin to restore and its network recovers. Our engineers are also observing the improvements as Verizon services return to normal traffic levels.

Impact: Customers roaming on Verizon in North America may have experienced delays and degradation in SMS, Voice, Data service establishment and network connectivity.

We will continue to monitor the positive results and provide further updates as they become available.
Posted Sep 30, 2024 - 21:30 UTC
Investigating
Semtech is aware that Verizon is experiencing a nationwide disturbance in North America. Customers roaming on Verizon in the United States may encounter mobile network and coverage issues. Verizon engineers are engaged and are working quickly to identify and resolve the matter.

We will provide an update as soon as we have additional information.
Posted Sep 30, 2024 - 18:34 UTC
This incident affected: Enhanced Carrier Connectivity (NAM) / MSO (Verizon - Data, Verizon - SMS, Verizon - Voice).