Service degradation Notification for Essentials5 SIM Subscription in EU and NAM Region (GNOC-11934)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.

Posted Apr 15, 2026 - 04:04 UTC

Monitoring

Our monitoring system indicates that the services has been restored. Our engineers continue to observe improvements in our partner carrier network.

We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

Posted Apr 15, 2026 - 00:33 UTC

Investigating

Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience delays in Data, SMS, and Voice Services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Posted Apr 14, 2026 - 22:30 UTC

This incident affected: SW Essentials5 (Data, SMS, Voice).