EU AirVantage Usage Display Degradation (GNOC-13237)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.

Posted Sep 29, 2026 - 15:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 29, 2026 - 15:23 UTC

Investigating

We are currently experiencing a service degradation on the AirVantage EU platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team is actively working to resolve the issue and restore normal service.

Impact:
• Affected: Delays in data push for connectivity usage, widget displays and alerts based on connectivity data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

We will provide the next update within 2 hours.

Posted Sep 29, 2026 - 13:24 UTC

This incident affected: AirVantage (UI (EU), API (EU), Data Push (EU)).