Issue Summary: Sierra Wireless identified the issue and took corrective action to restore USSD,SMS and AirVantage Provisioning Operations.
Update: We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.
Restoration Time: All services have been restored as of: 19:14 UTC.
Posted May 26, 2020 - 21:12 UTC
Update
We have adjusted the Incident Title since additional services were affected during this incident. Sierra Wireless Teams continue to monitor the affected services for stability and will close out the incident if no further issues observed for the next hour.
Posted May 26, 2020 - 20:14 UTC
Monitoring
Update: The Sierra Wireless Engineering teams confirmed that SMS and AirVantage Provisioning Operations were also affected during this incident. The full list of affected services can be found below. Corrective action has been taken to resolve this issue and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour. Start Time: 18:05 UTC End Time: 19:14 UTC
Posted May 26, 2020 - 20:03 UTC
Investigating
Summary: Sierra Wireless is currently experiencing a service disruption that is affecting USSD services
Impact: Customers using the services listed below may experience delays or failures USSD message delivery.
Actions Underway: We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.
Incident Start Time: 18:05 UTC
Other Information: We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.