Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
Posted May 21, 2026 - 18:55 UTC
Update
Semtech is currently experiencing service degradation affecting Essentials3 SIM subscriptions in the EU and NAM regions. Devices operating in these regions may experience difficulties establishing new data sessions. The issue has been reported to our partner carrier, and an investigation is underway to determine the scope and root cause. Impact: Impacted devices may experience delays in establishing Data services. We will provide further updates in 90 minutes.
Posted May 21, 2026 - 17:21 UTC
Investigating
Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating.
We will provide additional details in 15 minutes.
Posted May 21, 2026 - 16:58 UTC
This incident affected: SW Essentials3 (Data (NA), Data (EU), SMS, Voice).