Service degradation Notification for Essentials5 SIM Subscription in EU and NAM Region (GNOC-12309)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.

Posted May 28, 2026 - 13:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 28, 2026 - 10:40 UTC

Investigating

Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience delays in Data, SMS, and Voice Services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Posted May 28, 2026 - 08:42 UTC

This incident affected: SW Essentials5 (Network Connectivity, Data, SMS, Voice, VoLTE).