This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.
We appreciate your patience during the maintenance window.
Posted Feb 05, 2024 - 14:59 UTC
Verifying
Verification is currently underway for the maintenance items.
Posted Feb 05, 2024 - 14:00 UTC
Update
This notice is to inform you that the (GNOC-4659) "Semtech/Sierra Wireless AWS Relational Database Service (RDS) Upgrade" has been extended due to unexpected delays. Semtech/Sierra Wireless engineers are actively working to resolve.
The Global NOC and Semtech/Sierra Wireless Engineers will continue active monitoring during this maintenance process.
Posted Feb 05, 2024 - 13:28 UTC
Update
This notice is to inform you that the (GNOC-4659) "Semtech/Sierra Wireless AWS Relational Database Service (RDS) Upgrade" has been extended due to unexpected delays. Semtech/Sierra Wireless engineers are actively working to resolve.
The Global NOC and Semtech/Sierra Wireless Engineers will continue active monitoring during this maintenance process.
Posted Feb 05, 2024 - 11:54 UTC
In progress
The scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 05, 2024 - 08:00 UTC
Scheduled
Semtech/Sierra Wireless will perform a planned maintenances to upgrade the AWS Relational Database Service (RDS) MySQL databases. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.
Impact: During this activity, customers will face service disruptions listed below, that individually will last a few minutes:
1) APIs and UI will be unavailable
2) Device Frontend unavailable
3) DataPush unavailable
Alerts and operations including sim provisioning and sms sending will be paused In all cases, no data will be lost.
Other Information: The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance. We apologize for any inconvenience this may cause.
Posted Jan 29, 2024 - 14:16 UTC
This scheduled maintenance affected: AirVantage (UI (EU), API (EU), Device Front End (EU), Data Push (EU), UI (NA), API (NA), Device Front End (NA), Data Push (NA)), ALMS (UI, API, Device Front end), and Octave (User Interface, Platform API, Device Provisioning, Cellular Connectivity, External Connectors).