We are continuing to monitor for any further issues.
Posted Dec 09, 2025 - 07:12 UTC
Monitoring
We have observed that traffic is recovering through our monitoring systems. We are monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Posted Dec 09, 2025 - 04:12 UTC
Update
We are currently observing service degradation with Essential1 service. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Customers using Semtech’s Essentials 1 offer may be experiencing some issues establishing network connectivity.
We appreciate your patience in this regard. We will provide the next update within 2 hours.
Posted Dec 09, 2025 - 02:18 UTC
Investigating
Our monitoring systems have alerted anomalies to key performance indicators for some Essentials1 SIM subscriptions.
- Service impact has NOT been confirmed. - Engineers are actively investigating.
We will provide additional details in 15 minutes.
Posted Dec 09, 2025 - 02:06 UTC
This incident affected: SW Essentials1 (Data, SMS, Voice, USSD).