Service Degradation Notification for Essentials1 SIM Subscriptions in the EU and NAM Regions (GNOC-12405)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.

Posted Jun 09, 2026 - 22:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 09, 2026 - 15:38 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 09, 2026 - 14:42 UTC

Investigating

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS and Voice Services.

We will provide an update in next 2 hours.

Posted Jun 09, 2026 - 13:30 UTC

This incident affected: SW Essentials1 (Data, SMS, Voice).