Service Disruption Notification Accessing AirVantage APIs & Device Front End in NA, EU, CAD & AU Regions (GNOC-11189)

Incident Report for Status - Sierra Wireless

Resolved

We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Posted Feb 11, 2026 - 20:02 UTC

Monitoring

Our engineers have restored service, and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Posted Feb 11, 2026 - 17:36 UTC

Update

We are continuing to investigate the issue.

We will provide an update in next 2 hours.
Posted Feb 11, 2026 - 15:27 UTC

Investigating

Semtech is experiencing degradation on the AirVantage APIs & Device Front End in the EU & NA region.
Our engineers are engaged on restoring services.

Impact:
Affected: Airvantage APIs other than "release application" are working correctly.
Unaffected: Data push for connectivity usages, Provisioning operations, traffic, and device data management remain fully operational.

We will provide an update in next 2 hours.
Posted Feb 11, 2026 - 15:20 UTC
This incident affected: AirVantage (API (EU), Device Front End (EU), API (NA), Device Front End (NA), API (CAD), Device Front End (CAD), API (AU), Device Front End (AU)).