AirVantage Service Disruption-Monitoring
Incident Report for Status - Sierra Wireless
Resolved
Resolved:
The provisioning queue has decreased to normal operating levels. We are considering this issue resolved at this time. We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Posted Apr 08, 2020 - 23:38 UTC
Update
Update:
Sierra Wireless engineers continue to note progress in reduction of the provisioning queue. We recognize the impact this has had on our customers and apologize for the service disruption.

Impact:
Customers will experience provisioning operation delays until the provisioning queue depletes.
Posted Apr 08, 2020 - 22:20 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease. To expedite recovery SWI Engineers have halted all non-essential processing and significant improvement has been noted. We recognize the impact this has had on our customers and we apologize for the service disruption.

Impact:
Customers will experience provisioning operation delays until the provisioning queue depletes.
Posted Apr 08, 2020 - 19:59 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 08, 2020 - 18:00 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 08, 2020 - 16:20 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 08, 2020 - 14:02 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 08, 2020 - 11:59 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 08, 2020 - 09:59 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 08, 2020 - 07:59 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 08, 2020 - 05:59 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 08, 2020 - 04:00 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 08, 2020 - 01:59 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 07, 2020 - 23:59 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 07, 2020 - 21:41 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 07, 2020 - 19:45 UTC
Update
Summary:
Sierra Wireless is continuing to monitor the provisioning operations as the queues continue to decrease.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption.
Posted Apr 07, 2020 - 17:31 UTC
Update
Update:
Provisioning queues continue to drain as the system processes the increase in provisioning requests. Sierra Wireless engineering teams continue to actively monitor as operations return to normal performance.

Impact:
Customers will experience provisioning operation delays until the provisioning queue drains.

ETR:
20:00 UTC

Other Information:
We recognize the impact this has had on our customers and we apologize for the service disruption. (edited)
Posted Apr 07, 2020 - 14:59 UTC
Monitoring
Summary:
Sierra Wireless identified an issue affecting AirVantage SIM card provisioning.

Impact:
Due to a high number of provisioning requests, delays will be observed for SIM provisioning operations.

Incident Start Time: 14:00 UTC on 4/6/2020
Posted Apr 07, 2020 - 13:02 UTC
This incident affected: AirVantage (API (EU)).