A fix has been implemented and we are monitoring the results.
Posted Sep 02, 2025 - 11:20 UTC
Update
We are still continuing to investigate the issue with our carrier partner.
We will provide an update in next 2 hours.
Posted Sep 02, 2025 - 10:35 UTC
Update
We are continuing to investigate this issue with our Partner Carrier.
Posted Sep 02, 2025 - 08:26 UTC
Update
Partner Carrier is actively working to fix the issue.
Posted Sep 02, 2025 - 07:57 UTC
Investigating
We are currently experiencing service degradation affecting Essentials5 SIM Subscription services in EU/NAM region through one of our partner carrier. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact.
Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services.
Next Update: We will provide a status update within the next 2 hours.
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.
Posted Sep 02, 2025 - 07:20 UTC
This incident affected: SW Advanced (Data (NA), Data (EU), SMS, Voice) and SW Essentials5 (Data, SMS, Voice).