Service Impairment Notification for Essentials 1 SIM Subscriptions (GNOC-7193)

Incident Report for Status - Sierra Wireless

Resolved

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

Posted Feb 04, 2025 - 22:22 UTC

Monitoring

Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Posted Feb 04, 2025 - 20:37 UTC

Investigating

Our monitoring systems show service impairment for Essentials 1 SIM subscriptions. We have reported the issue to our partner carrier, and we are investigating to determine the scope and cause.

Impacted devices may experience delays in establishing Data services.

Posted Feb 04, 2025 - 20:05 UTC

This incident affected: SW Essentials1 (Data).