CAB 104563: SmartSIM and EasySIM infrastructure upgrade
Scheduled Maintenance Report for Status - Sierra Wireless
The scheduled maintenance has been completed.
Posted Oct 09, 2019 - 08:36 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 09, 2019 - 08:00 UTC
Dear Customer,

To accommodate the success of our SmartSIM and EasySIM services, Sierra Wireless will be performing upgrades to our core infrastructure to add capacity that will support our projected growth through 2022.

These upgrades will be conducted through a series maintenance periods over several days to reduce the risk and impact to our subscribers.

Schedule of maintenance

October 2, 2019 8:00-9:00 UTC
October 3, 2091 8:00-9:00 UTC
October 7, 2019 8:00-9:00 UTC
October 8, 2019 8:00-9:00 UTC
October 9, 2019 8:00-9:00 UTC

How my connectivity services will be impacted?

SmartSIM and EasySIM services may experience a momentary loss of connection during the operation. Services should reestablish without any user intervention.

Other Sierra Wireless connectivity services provided by Sierra Wireless ClassicSIM and MainGate will remain unaffected.

Will it impact my inter-connection with the AirVantage platform?

The AirVantage user interface will remain accessible during the upgrade procedure however response times may be affected.

How my existing commercial contract with Sierra Wireless will evolve?

All the Terms and Conditions in your contract will remain unchanged.

What does Sierra Wireless recommend?

You do not need to consider redesigning your application logic but you should be prepared to answer queries from users of your services impacted by this temporary loss of connectivity during the upgrade operation window.

Contact us

If you have any technical or commercial question, please contact our support team via the
Customer Help Center (available 24/7), or by phone at +46 455615504 (Monday to Friday, 8am to 5pm CET)

Sincerely yours,
Sierra Wireless Customer Experience Team
Posted Oct 06, 2019 - 04:38 UTC