Transaction backlog has cleared. The incident is resolved.
Posted Aug 01, 2020 - 15:22 UTC
Update
We continue to monitor the draining of the transaction backlog. The system remains stable and backlog is steadily decreasing.
Posted Aug 01, 2020 - 13:32 UTC
Monitoring
Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed.
Start Time: 7:01 UTC End Time: 8:45 UTC
Posted Aug 01, 2020 - 09:08 UTC
Identified
We have identified the cause of the service disruption and are currently working to resolve the issue.
The issue is only impacting SIM Provisioning.
Posted Aug 01, 2020 - 08:29 UTC
Investigating
Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Posted Aug 01, 2020 - 08:03 UTC
This incident affected: AirVantage (UI (EU), API (EU)).