Service degradation Notification for SIM Subscription in EU Region (GNOC-11335)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.

Posted Feb 25, 2026 - 03:10 UTC

Monitoring

Our monitoring system indicates that the services has been restored. Our engineers continue to observe improvements in our partner carrier network.

We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

Posted Feb 25, 2026 - 01:53 UTC

Investigating

Service degradation in the EU Region. Customer in Germany using VPLMN Vodafone D2 GmbH may experience delay/impact in Data services. Semtech is working with our partner carrier to determine the scope and cause.

Impact:
Impacted devices may experience delay/impact in Data services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Posted Feb 25, 2026 - 01:15 UTC

This incident affected: SW Essentials2 (Data), SW Essentials3 (Data (EU)), and SW Essentials5 (Data).