Service Degradation Notification – For the EU and NAM Region (GNOC-8669)

Incident Report for Status - Sierra Wireless

Resolved

This incident has been resolved.
Posted Jul 01, 2025 - 07:29 UTC

Update

Our monitoring tools continues to show services returning back to normal. Our engineers continues to monitor for ensured stability.

If no further impacts are observed during our monitoring period, we will consider this resolved.
Posted Jul 01, 2025 - 02:22 UTC

Monitoring

Corrective actions have been implemented, and we are observing services returning back to normal. Our engineers will be monitoring to ensure stability.

If no further impacts are observed during our monitoring period, we will consider this resolved.
Posted Jul 01, 2025 - 01:22 UTC

Update

The issue has been identified. Semtech engineer is working with our partner carrier for resolution.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Posted Jul 01, 2025 - 00:56 UTC

Update

Semtech engineers have identified the issues and continues working with our partner carrier to bring this issue to a resolution.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Posted Jul 01, 2025 - 00:26 UTC

Identified

Semtech engineers have identified the issues and are working with our partner carrier to bring this issue to a resolution.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Posted Jun 30, 2025 - 23:26 UTC

Update

Our engineers continue to work to bring this issue to a resolution. We are observing a disturbance on the EU and NAM SIMs.

Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Posted Jun 30, 2025 - 22:53 UTC

Investigating

Our monitoring tools show a potential disturbance on the Semtech for the EU . Our internal teams are engaged in investigating to determine the scope and address the issue.

We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.
Posted Jun 30, 2025 - 21:50 UTC
This incident affected: SW Essentials1 (Data, SMS, Voice, USSD), SW Essentials2 (Data, SMS, Voice, USSD), SW Advanced (Data (EU), SMS, Voice, USSD), SW Essentials3 (Data (EU), SMS, Voice, USSD), and SW Essentials5 (Data, SMS, USSD, Voice).