Issue Summary: Sierra Wireless identified the issue and took corrective action to restore AirVantage and ALMS services.
Update: We have been closely monitoring since the corrective action was taken and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.
Restoration Time: All services have been restored as of: 11:51 UTC.
Other Information: We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Posted Feb 28, 2020 - 12:54 UTC
Monitoring
Update: Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Other Information: We recognize the impact this has had on our customers and we apologize for the service disruption.
Start Time: 02:10 UTC End Time: 11:51 UTC
Posted Feb 28, 2020 - 11:56 UTC
Update
Summary: Sierra Wireless is currently experiencing a service disruption that is affecting AirVantage API and Frontend for both Europe and North America.
Impact: Customers using the services listed below will not be able to register new OMA / LWM2M / ALMS Frontend devices and AirLink Gateways. There is No Impact on existing Devices already registered and communicating.
Actions Underway: Our engineering team has identified the cause of the service disruption and continues to work on a fix to resolve the issue as soon as possible.
Incident Start Time: 2:10 UTC
Other Information: We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
Posted Feb 28, 2020 - 10:54 UTC
Update
We are continuing to work on a fix for this issue.
Posted Feb 28, 2020 - 10:11 UTC
Identified
Summary: Sierra Wireless is currently experiencing a service disruption that is affecting AirVantage API and Frontend for both Europe and North America.
Impact: Customers using the services listed below will not be able to register new OMA / LWM2M devices and AirLink Gateways. There is No Impact on existing Devices already registered and communicating.
Actions Underway: Our engineering team has identified the cause of the service disruption and is currently working to resolve the issue as soon as possible.
Incident Start Time: 2:10 UTC
Other Information: We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
Posted Feb 28, 2020 - 09:52 UTC
This incident affected: AirVantage (API (EU), Device Front End (EU), API (NA), Device Front End (NA)) and ALMS (Device Front end).