Issue Summary: Sierra Wireless took corrective action to resolve the USSD Service Degradation issue.
Update: We have been closely monitoring since the corrective action was taken, and have observed no additional impacts within the last hour. We are considering this issue resolved at this time.
Restoration Time: All services have been restored as of: 20:48 UTC.
Other Information: We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Posted Mar 27, 2020 - 22:17 UTC
Monitoring
Update: Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.
Other Information: We recognize the impact this has had on our customers and we apologize for the service disruption.
Start Time: 17:10 UTC End Time: 20:48 UTC
Posted Mar 27, 2020 - 21:14 UTC
Investigating
Summary: Sierra Wireless is currently experiencing a service degradation that is affecting USSD Service Delivery.
Actions Underway: We are in the process of determining the scope of the impact to our customers. Our engineering team is working to resolve the issue as soon as possible.
Incident Start Time: 17:10 UTC
Other Information: We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.
Posted Mar 27, 2020 - 19:10 UTC
This incident affected: SW Essentials1 (USSD), SW Essentials2 (USSD), SW Essentials4 (USSD), SW Advanced (USSD), and SW Essentials3 (USSD).