Issue Summary: Sierra Wireless identified the issue and took corrective action to restore SmartSIM and EasySIM services.
Update: We have been closely monitoring since corrective action was taken and have observed no additional impacts. We are considering this issue resolved at this time.
Restoration Time: All services restored as of: 10:10 UTC.
Other Information: We apologize for the service interruption and we thank you for your patience while our teams worked to restore service.
Posted Nov 26, 2019 - 11:18 UTC
Monitoring
Summary: Sierra Wireless experienced a service disruption that affected SmartSIM and EasySIM services. Note that SmartSIM devices would have successfully reconnected to another available carrier.
Impact: Customers using the services listed below may have experienced delays or failures in Voice, Data, SMS, and USSD.
Actions Underway: The network event has cleared and Sierra Wireless Teams are monitoring for stability.
Incident Start Time: 09:10 UTC Incident End Time: 09:50 UTC
Other Information: We apologize for the disruption and our teams are working quickly to restore these services. Updates will be provided as soon as additional information is available.