All Systems Operational
Uptime over the past 90 days. View historical uptime.
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
90 days ago
99.96 % uptime
Today
Network Connectivity ? Operational
90 days ago
99.95 % uptime
Today
Data ? Operational
90 days ago
99.95 % uptime
Today
SMS ? Operational
90 days ago
99.95 % uptime
Today
USSD ? Operational
90 days ago
99.95 % uptime
Today
Voice ? Operational
90 days ago
99.95 % uptime
Today
VoLTE ? Operational
90 days ago
100.0 % uptime
Today
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Partner Carrier DRA & STP Platforms Maintenance Activity (GNOC-5321) May 7, 2024 12:00 - May 8, 2024 01:00 UTC
Our Partner Carrier is performing a maintenance activity to upgrade their geo-redundant DRA and STP platforms. This activity will address vulnerabilities; and increase network reliability and security of services provided to our valued customers.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Posted on Apr 30, 2024 - 17:05 UTC
Semtech\Sierra Wireless Planned Maintenance: Activity to Move IMaestro Platform Services to New Equipment (GNOC-5261) May 10, 2024 01:30-05:30 UTC
This notification is to inform you that Semtech\Sierra Wireless will perform a maintenance activity to move IMaestro Platform services to new equipment. This activity is needed to further increase the reliability and improve the resiliency of services provided to our valued customers.

Impact:
The IMaestro platform will be intermittently unavailable during the window, but no data will be lost.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Apr 23, 2024 - 13:29 UTC
Past Incidents
Apr 30, 2024
Semtech/Sierra Wireless Planned Activity – Infrastructure Maintenance (GNOC-4945)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Apr 30, 15:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 08:00 UTC
Scheduled - This notice is to inform you that Semtech/Sierra will be performing scheduled maintenance hardening the network from security vulnerabilities. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Impact:
We do not anticipate any disruptions to service during the maintenance activity. Service disruptions will be minimized due to our geo-redundant infrastructure. However, there may be brief delays in establishing Data sessions, network connectivity, and retrieving Billing records.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Apr 11, 16:50 UTC
Service Disruption Notification - Partner Carrier Network Disruption (GNOC-5316)
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Apr 30, 07:56 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Apr 30, 05:57 UTC
Update - Semtech/Sierra Wireless is continuing to experience a disruption with the services listed below. Our Partner Carrier are still investigating to determine the cause.

Impact potential - Voice, Data, SMS and USSD. Customer using 2G and 3G may be experiencing loss of connection.

No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 30, 03:42 UTC
Investigating - Semtech/Sierra Wireless is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in network registration and establishing data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact potential - Voice, Data, SMS and USSD. We are still investigating to determine the scope of the impact.

No ETR is available at this time. We will provide an update as soon as we have additional information.
Apr 30, 01:26 UTC
Apr 29, 2024
Semtech/Sierra Wireless Planned Activity – Infrastructure Maintenance (GNOC-4944)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Apr 29, 18:13 UTC
Verifying - Our engineers have completed this maintenance activity and are presently verify the services listed below.
Apr 29, 17:36 UTC
Update - This notice is to inform you that the (GNOC-4944) Semtech/Sierra Wireless Planned Activity – Infrastructure Maintenance has been extended due to unexpected delays. Semtech/Sierra Wireless engineers are actively working to resolve. The estimated maintenance completion is approximately 17:00 UTC
The Global NOC and Semtech/Sierra Wireless Engineers will continue active monitoring while during the process.
Apr 29, 16:02 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 29, 10:49 UTC
In progress - SW Essentials1 components is now in maintenance state.
Apr 29, 09:25 UTC
Scheduled - SW Essentials1 components is now in maintenance state.
Apr 29, 09:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 08:00 UTC
Scheduled - This notice is to inform you that Semtech/Sierra will be performing scheduled maintenance hardening the network from security vulnerabilities. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Impact:
We do not anticipate any disruptions to service during the maintenance activity. Service disruptions will be minimized due to our geo-redundant infrastructure. However, there may be brief delays in establishing Data sessions, network connectivity, and retrieving Billing records.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Apr 11, 16:44 UTC
Service Disruption Notification - Partner Carrier Network Disruption (GNOC-5309)
Resolved - This incident has been resolved.
Apr 29, 10:48 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Apr 29, 08:48 UTC
Update - Semtech/Sierra Wireless continuing to experience a this on-going disruption with the services listed below. Semtech/Sierra Wireless continues to engage our Partner Carrier to address this issue.

Impact potential - Voice, Data and SMS. Customer using 2G and 3G may be experiencing loss of connection.

No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 29, 07:48 UTC
Update - Semtech/Sierra Wireless is continuing to experience a disruption with the services listed below. Our Partner Carrier are still investigating to determine the cause.

Impact potential - Voice, Data and SMS. Customer using 2G and 3G may be experiencing loss of connection.

No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 29, 06:45 UTC
Investigating - Semtech/Sierra Wireless is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in network registration and establishing data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact potential - Voice, Data and SMS. We are still investigating to determine the scope of the impact.

No ETR is available at this time. We will provide an update as soon as we have additional information.
Apr 29, 04:42 UTC
Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024
Partner Carrier Planned Activity - Roaming Platforms Upgrade (GNOC-5196)
Completed - The scheduled maintenance has been completed.
Apr 25, 15:02 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 03:01 UTC
Scheduled - Our Partner Carrier will be performing a maintenance on its roaming platforms. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a short traffic interruption of only a few seconds during this activity.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Apr 8, 21:14 UTC
Apr 24, 2024
Partner Carrier Planned Activity - Software Upgrade on Their Packet Gateway. (GNOC-5291) - Cancelled
Completed - This notice is to inform you that our Partner Carrier has cancelled the maintenance to upgrade the software on their Packet Gateway.

A new notice will be published if this maintenance is rescheduled for a later date.
Apr 24, 22:09 UTC
Scheduled - Our Partner Carrier will be performing a maintenance to upgrade the software on their Packet Gateway. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
No impacted is expected due to redundancy

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Apr 23, 21:45 UTC
Partner Carrier Planned Activity - Roaming Platforms Upgrade (GNOC-5195)
Completed - The scheduled maintenance has been completed.
Apr 24, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:00 UTC
Scheduled - Our Partner Carrier will be performing a maintenance on its roaming platforms. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a short traffic interruption of only a few seconds during this activity.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Apr 8, 21:08 UTC
Apr 23, 2024
Partner Carrier Planned Activity - Roaming Platforms Upgrade (GNOC-5194)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Apr 23, 15:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 03:00 UTC
Scheduled - Our Partner Carrier will be performing a maintenance on its roaming platforms. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
Some customers may experience a short traffic interruption of only a few seconds during this activity.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Apr 8, 21:03 UTC
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Partner Carrier Planned Activity - Infrastructure Upgrade (GNOC-5248)
Completed - The scheduled maintenance has been completed.
Apr 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:00 UTC
Scheduled - Our Partner Carrier will be performing a maintenance on its legacy hardware. This work will improve network resiliency and efficiency and aligns with their commitment to providing best-in-class services.

Impact:
During the activity, some customers may experience a few brief traffic interruptions in Voice services not to exceed 30 minutes.

Other Information:
The Semtech/Sierra Wireless Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Apr 16, 11:09 UTC
Partner Carrier ORS Platform Upgrade Maintenance Activity (GNOC-5219)
Completed - Our Partner Carrier has concluded their maintenance.
Apr 17, 00:31 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:01 UTC
Update - We have been informed by our Partner Carrier that they have extended their maintenance for an additional 1.5 hours.
We apologies for any inconvenience this may cause.
Apr 16, 15:42 UTC
Scheduled - Our Partner Carrier will perform a maintenance activity to upgrade their geo-redundant ORS platform. This activity will further increase network reliability and security of services provided to our valued customers. The list of affected services can be found below.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Apr 10, 11:41 UTC
Apr 16, 2024
Semtech/Sierra Wireless Planned Activity - Maingate Fiber Replacements (GNOC-5228)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Apr 16, 14:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:32 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance that may affect (list of services). The full list of affected services can be found below.

Impact:
Fibers replacing maintenance activities will be conducted in our data center. No impact is expected due to redundancy of our network. All services are supported by system redundancy.

Other Information:
A message will be sent before and upon completion of the maintenance.
Apr 14, 06:42 UTC
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