In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 2025 - 06:00 UTC
Scheduled - This notice is to inform you that our partner carrier will be performing scheduled maintenance that may affect below list of services. The full list of affected services can be found below.

Impact:
During this activity, there is a possibility for intermittent disruptions in Data, SMS & Voice Services that may occur during maintenance.

Other Information:
A message will be sent before and upon completion of the maintenance.

Sep 18, 2025 06:00-16:00 UTC
Update - Scheduled maintenance continues. We will provide updates as necessary.
Sep 16, 2025 - 02:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2025 - 08:16 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2025 08:00 - Sep 19, 2025 16:00 UTC
Scheduled - We are upgrading our infrastructure to better serve you. As part of this initiative, we will be migrating traffic to our redundant data centers to ensure minimal to no impact to your services.

What this means for you:
• Improved Resiliency and Performance: Your services will benefit from enhanced network stability and reduced risk of downtime.

• Stronger Security: The upgrade includes advanced security measures to better protect your data and operations.

This upgrade is part of our ongoing commitment to deliver the highest level of service and ensure your business stays connected, secure, and future-ready.

Other Information:
Semtech Engineers will be closely monitoring the entire process and taking every precaution to ensure a seamless transition. Notifications will be sent before and after the completion of the activity.

Sep 15, 2025 08:00 - Sep 19, 2025 16:00 UTC
AirVantage Under Maintenance
UI (EU) ? Under Maintenance
API (EU) ? Under Maintenance
Device Front End (EU) ? Under Maintenance
Data Push (EU) ? Under Maintenance
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Under Maintenance
Data (NA) ? Under Maintenance
Data (EU) ? Under Maintenance
SMS ? Under Maintenance
Voice ? Under Maintenance
USSD ? Operational
SW Essentials1 Under Maintenance
Data ? Under Maintenance
SMS ? Under Maintenance
Voice ? Under Maintenance
USSD ? Operational
SW Essentials2 Under Maintenance
Data ? Under Maintenance
SMS ? Under Maintenance
Voice ? Under Maintenance
USSD ? Operational
SW Essentials3 Under Maintenance
Data (NA) ? Under Maintenance
Data (EU) ? Under Maintenance
SMS ? Under Maintenance
Voice ? Under Maintenance
USSD ? Operational
SW Essentials4 Under Maintenance
Data ? Under Maintenance
SMS ? Under Maintenance
Voice ? Under Maintenance
USSD ? Operational
SW Essentials5 ? Under Maintenance
Network Connectivity ? Under Maintenance
Data ? Under Maintenance
SMS ? Under Maintenance
USSD ? Operational
Voice ? Under Maintenance
VoLTE ? Under Maintenance
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Carrier Maintenance – M2M Server Firmware Upgrades (GNOC-9376) Sep 22, 2025 06:00-16:00 UTC

Our Partner Carrier will perform M2M server cluster firmware upgrades on its roaming network infrastructure. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data, SMS, and Voice services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic.

Additional Information:
The Semtech Global NOC will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Posted on Sep 04, 2025 - 21:53 UTC

Partner Carrier Activity – Data Center Power Testing (GNOC-9502) Sep 22, 2025 07:00-16:00 UTC

Our Partner Carrier will be conducting power tests at one of its geo-redundant data centers. This maintenance is part of their ongoing commitment to enhancing the security, reliability, and overall performance of the services provided to our valued clients. A list of affected services is included below.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data, SMS, and Voice services.

Additional Information:
The Semtech Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Posted on Sep 13, 2025 - 20:39 UTC

Semtech Partner Carrier Scheduled Maintenance (GNOC-9385) Sep 23, 2025 06:00-16:00 UTC

Notice:
Our partner carrier has planned scheduled maintenance, which could impact the services listed below. Please refer to the detailed list of affected services further down.

Service Impact:
During the maintenance window, you may experience brief or intermittent interruptions to Data, SMS, and Voice services.

Additional Information:
A notification will be sent prior to the start of the maintenance and once the activity has been completed.

Posted on Sep 05, 2025 - 09:19 UTC

Partner Carrier Activity – Network Maintenance (GNOC-9503) Sep 23, 2025 07:00-10:00 UTC

Our Partner Carrier will be conducting scheduled maintenance on network nodes within its roaming infrastructure. This activity is part of their ongoing commitment to enhancing the security, reliability, and overall performance of the services provided to our valued clients. A list of affected services is included below.

Impact:
While service interruptions are not expected, brief periods of reduced performance may occur. Affected devices could experience temporary delays or disruptions in Data, SMS, and Voice services. Efforts have been made to minimize service disruption, as redundant nodes will be managing traffic.

Additional Information:
The Semtech Global Network Operations Center (GNOC) will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Posted on Sep 13, 2025 - 20:58 UTC

Semtech Partner Carrier Scheduled Maintenance (GNOC-9497) Sep 23, 2025 20:00 - Sep 24, 2025 06:00 UTC

This notice is to inform you that our partner carrier will be performing scheduled maintenance that may affect below list of services. The full list of affected services can be found below.

Impact: During this activity, there is a possibility for intermittent disruptions in Data, SMS & Voice Services that may occur during maintenance.

Other Information: A message will be sent before and upon completion of the maintenance.

Posted on Sep 15, 2025 - 10:46 UTC

Semtech Partner Carrier Scheduled Maintenance (GNOC-9384) Sep 25, 2025 06:00-16:00 UTC

Notice:
Our partner carrier has planned scheduled maintenance, which could impact the services listed below. Please refer to the detailed list of affected services further down.

Service Impact:
During the maintenance window, you may experience brief or intermittent interruptions to Data, SMS, and Voice services.

Additional Information:
A notification will be sent prior to the start of the maintenance and once the activity has been completed.

Posted on Sep 05, 2025 - 09:15 UTC

Partner Carrier Maintenance – M2M Server Firmware Upgrades (GNOC-9473) Sep 29, 2025 06:00-16:00 UTC

Our Partner Carrier is scheduled to perform firmware upgrades on its M2M server clusters, which are part of its roaming network infrastructure. This activity is part of the carrier’s ongoing network lifecycle management and is intended to enhance reliability and improve service resiliency for our valued customers.

Impact:
While service interruptions are not expected, brief periods of reduced performance may occur. Affected devices could experience temporary delays or disruptions in Data, SMS, and Voice services. To minimize service impact, redundant operational servers will be actively managing traffic throughout the maintenance.

Additional Information:
The Semtech Global NOC will continuously monitor the network during the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Posted on Sep 11, 2025 - 23:50 UTC

Partner Carrier Activity – Network Roaming Maintenance (GNOC-9487) Sep 30, 2025 05:00-16:00 UTC

Our Partner Carrier will implement configuration changes on its core network as part of their network lifecycle management process. This activity is designed to enhance reliability and improve service resiliency for our customers.

Impact: While service interruptions are not anticipated, customers may experience brief periods of reduced performance or temporary delays in Data, SMS, and Voice services. Efforts have been made to minimize service disruption, and redundant systems are in place to reduce any potential impact.

Additional Information:
The Semtech Global NOC will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Posted on Sep 11, 2025 - 23:38 UTC

Partner Carrier Backend System Maintenance (GNOC-9499) Sep 30, 2025 21:00 - Oct 1, 2025 03:00 UTC

Our Partner Carrier will be conducting scheduled maintenance on its switchboard backend system to enhance operational performance. This activity is part of their ongoing network lifecycle management efforts, aimed at improving resiliency and efficiency in alignment with their commitment to delivering best-in-class services.

Impact:
During the maintenance window, customers may experience brief interruptions to Maingate Voice services and individual phone calls.

Additional Information:
The Semtech Global NOC will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Posted on Sep 13, 2025 - 17:01 UTC

Partner Carrier Backend System Maintenance (GNOC-9500) Oct 7, 2025 21:00 - Oct 8, 2025 03:00 UTC

Our Partner Carrier will be conducting scheduled maintenance on its switchboard backend system to enhance operational performance. This activity is part of their ongoing network lifecycle management efforts, aimed at improving resiliency and efficiency in alignment with their commitment to delivering best-in-class services.

Impact:
During the maintenance window, customers may experience brief interruptions to Maingate Voice services and individual phone calls.

Additional Information:
The Semtech Global NOC will actively monitor the network throughout the maintenance period. Notifications will be issued both prior to the start and upon completion of the activity.

Posted on Sep 13, 2025 - 17:04 UTC
Sep 18, 2025

Unresolved incident: Semtech Partner Carrier Scheduled Maintenance (GNOC-9386).

Sep 17, 2025
Completed - The scheduled maintenance has been completed.
Sep 17, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:30 UTC
Scheduled - Our Partner Carrier will be performing a maintenance activity at their Data Center in Lahti, Finland. This work will improve network resiliency and efficiency and align with our commitment to provide best-in-class services with Semtech.


Impact: Ongoing data sessions may be disconnected briefly during maintenance.

Other Information: The Semtech engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after the completion of the maintenance.

Sep 8, 20:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 17, 03:00 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:59 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their ORS GEU REDUNDANT platform for dual IMSI service. It will improve the services offered to our esteemed clients and network stability. The list of affected services can be found below.

Impact: Maintenance will be done on ORS GEO REDUNDANT PLATFORM. Expect a brief deterioration in SMS, Voice and data services.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.

Sep 3, 10:48 UTC
Sep 16, 2025
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Sep 16, 20:32 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 UTC
Scheduled - Our Partner Carrier will perform maintenance on their Data Network. This work will enhance network resiliency and efficiency, aligning with our commitment to provide best-in-class services.

Impact: This update may cause temporary disruption to APN connections, resulting in a temporary fluctuation in Data services.

Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after the completion of the maintenance

Sep 1, 14:49 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 12:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:02 UTC
Scheduled - This notice is to inform you that our partner carrier will be performing scheduled maintenance that may affect below list of services. The full list of affected services can be found below.

Impact:
During this activity, there is a possibility for intermittent disruptions in Data, SMS & Voice Services that may occur during maintenance.

Other Information:
A message will be sent before and upon completion of the maintenance.

Sep 5, 09:49 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 10:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 UTC
Scheduled - This notice is to inform you that our partner carrier will be performing scheduled maintenance in its Data Network. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact:
During this activity, there is a possibility for intermittent disruptions in Data Services that may occur during the maintenance.

Additional Information:
The Semtech Global NOC will actively monitor the network throughout the maintenance window. Notifications will be issued before the activity begins and upon its completion.

Sep 10, 19:50 UTC
Sep 15, 2025
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Sep 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:00 UTC
Scheduled - Our Partner Carrier will perform M2M server cluster firmware upgrades on its roaming network infrastructure. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data, SMS, and Voice services. Efforts have been made to minimize service disruption, as redundant operational servers will be managing traffic.

Additional Information:
The Semtech Global NOC will actively monitor the network throughout the maintenance window. Notifications will be issued before the start and upon completion of the activity.

Sep 10, 19:18 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Completed - The scheduled maintenance has been completed.
Sep 11, 16:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 06:00 UTC
Scheduled - Our Partner Carrier will perform M2M server cluster firmware upgrades on its roaming network infrastructure. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data, SMS, and Voice services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic.

Additional Information:
The Semtech Global NOC will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Sep 4, 22:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:30 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM88 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Jul 9, 17:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 06:06 UTC
Scheduled - This notice is to inform you that our partner carrier will be performing scheduled maintenance that may affect below list of services. The full list of affected services can be found below.

Impact:
During this activity, there is a possibility for intermittent disruptions in Data, SMS & Voice Services that may occur during maintenance.

Other Information:
A message will be sent before and upon completion of the maintenance.

Sep 5, 09:06 UTC
Sep 10, 2025
Completed - This notice is to inform you that the scheduled maintenance has completed. The list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Sep 10, 20:02 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:28 UTC
Scheduled - As detailed in our Security Bulletin (link below) sent August 11, 2025, MGOS devices require firmware updates before September 27, 2025, when current security certificates expire.  
https://source.sierrawireless.com/-/media/support_downloads/airlink/docs/technical-bulletin/bulletin-mg90-cert-expiry-r1.ashx

Devices that do not have an updated security certificate on September 27, 2025, will be unable to establish a connection with AirLink Mobility Manager (AMM), and your ability to manage these devices remotely will therefore be lost.  

This notice is to inform you that Semtech will attempt to make security certificate updates via AMM configuration changes to certain MGOS devices running firmware versions below 4.4.2.1 that require the update. We intend to take this action to reduce the number of devices that will lose their connection to AMM when the security certificates expire.  

Wednesday September 10
Start Time: 16:00 UTC
Anticipated Completion Time: 20:00 UTC
AMM02, AMM03, AMM04, AMM05, AMM06, AMM07, AMM08, AMM09, AMM10, AMM11

SCOPE:
• Hosted AMM instances
• MG90 devices with firmware versions below 4.4.2.1
• MGOS devices currently online and reporting to AMM
OUT OF SCOPE:
• ALEOS devices (unaffected)
• On-premises AM/AMM instances
• Devices already running firmware 4.4.2.1 or newer
IMPACT DURING:
• AMM Platform: No disruption - remains fully operational
• Device Communication to AMM: 10-second communication loss per device to AMM server.
• Device Operations: Continue functioning normally (except brief AMM sync interruption)
• User Experience: Minimal - temporary status update delays in AMM console
POST:
• Certificate updates are permanent (no remote rollback capability)
• Future firmware upgrades must go directly to v4.4.2.1+ to maintain AMM connectivity
• Devices requiring intermediate versions must be updated locally

If your MGOS device has not reported back after the configuration push after 1 hour, please reboot your device.

Aug 29, 21:12 UTC
Sep 9, 2025
Completed - The scheduled maintenance has been completed.
Sep 9, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 04:33 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM08 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Jul 9, 17:37 UTC
Resolved - This incident has been resolved.
Sep 9, 06:02 UTC
Monitoring - DNA Finland has informed us that power outages in the cities of Paltamo and Puolanka has been resolved.
We will consider this resolved if no further impacts are observed during our monitoring period.

Sep 9, 03:24 UTC
Update - The Power companies continue to work on getting the power restored to the affected areas. An ETR has been provided of 09:00 UTC on September 9, 2025.

We appreciate your patience in this regard. We will provide an update once we have any additional information.

Sep 8, 20:45 UTC
Identified - DNA Finland has informed us that overnight storms have caused power outages in the cities of Paltamo and Puolanka. The Power Companies are working to resolve these issues.

Impact: Customers currently using Essentials5 in Finland may experience delays and connection issues with Data services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Sep 8, 18:55 UTC
Investigating - Service degradation for Essentials5 SIM Subscription in the cities of Paltamo and Puolanka, Finland, over the DNA network. Their engineers are working to resolve this issue as quickly as possible.

Impact: Customers currently using Essentials5 in Finland may experience delays and connection issues with Data services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Sep 8, 17:09 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 UTC
Scheduled - Our Partner Carrier will perform routing changes on its roaming network infrastructure as part of their network lifecycle management process. This activity is designed to enhance reliability and improve service resiliency for our customers.

Impact: While service interruptions are not anticipated, customers may experience brief periods of reduced performance or temporary delays in Data, SMS, and Voice services. Efforts have been made to minimize service disruption through careful planning and redundant systems management.

Additional Information:
The Semtech Global NOC will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Sep 5, 22:21 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 01:01 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their ORS platform for dual IMSI service. It will improve the services offered to our esteemed clients and network stability. The list of affected services can be found below.

Impact: Maintenance will be done on ORS GEO PLATFORM. Expect a brief deterioration in SMS, Voice and data services.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.

Sep 3, 10:39 UTC
Sep 8, 2025
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Sep 8, 20:05 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 16:06 UTC
Scheduled - As detailed in our Security Bulletin (link below) sent August 11, 2025, MGOS devices require firmware updates before September 27, 2025, when current security certificates expire.  
https://source.sierrawireless.com/-/media/support_downloads/airlink/docs/technical-bulletin/bulletin-mg90-cert-expiry-r1.ashx

Devices that do not have an updated security certificate on September 27, 2025, will be unable to establish a connection with AirLink Mobility Manager (AMM), and your ability to manage these devices remotely will therefore be lost.  

This notice is to inform you that Semtech will attempt to make security certificate updates via AMM configuration changes to certain MGOS devices running firmware versions below 4.4.2.1 that require the update. We intend to take this action to reduce the number of devices that will lose their connection to AMM when the security certificates expire.  

Monday September 8
Start Time: 16:00 UTC
Anticipated Completion Time: 20:00 UTC
AMM50, AMM51, AMM81, AMM82, AMM83, AMM84, AMM86, AMM87, AMM88, AMM89, AMM90

SCOPE:
• Hosted AMM instances
• MG90 devices with firmware versions below 4.4.2.1
• MGOS devices currently online and reporting to AMM
OUT OF SCOPE:
• ALEOS devices (unaffected)
• On-premises AM/AMM instances
• Devices already running firmware 4.4.2.1 or newer
IMPACT DURING:
• AMM Platform: No disruption - remains fully operational
• Device Communication to AMM: 10-second communication loss per device to AMM server.
• Device Operations: Continue functioning normally (except brief AMM sync interruption)
• User Experience: Minimal - temporary status update delays in AMM console
POST:
• Certificate updates are permanent (no remote rollback capability)
• Future firmware upgrades must go directly to v4.4.2.1+ to maintain AMM connectivity
• Devices requiring intermediate versions must be updated locally

If your MGOS device has not reported back after the configuration push after 1 hour, please reboot your device.

Aug 29, 21:09 UTC
Completed - This notice is to inform you that the scheduled maintenance has been completed. The list of affected services is back to operational.

We appreciate your patience during the maintenance window.

Sep 8, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:02 UTC
Scheduled - This notice is to inform you that our partner carrier will be performing scheduled maintenance that may affect below list of services. The full list of affected services can be found below.

Impact:
During this activity, there is a possibility for intermittent disruptions in Data, SMS & Voice Services that may occur during maintenance.

Other Information:
A message will be sent before and upon completion of the maintenance.

Sep 5, 09:01 UTC
Sep 7, 2025
Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Sep 7, 13:07 UTC
Monitoring - The cause has been identified and corrective actions has been taken. Our monitoring systems is showing services have returned to normal.
We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Sep 7, 10:17 UTC
Update - Service degradation for Essentials5 SIM Subscription in the EU Region continues. Engagements with our partner carrier persist, and an investigation to determine the scope and cause is underway.

Impact: Customers currently using Essentials5 offering may be experiencing delays with SMS service.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Sep 7, 09:40 UTC
Update - We are currently observing service degradation for Essentials5 SIM Subscription in the EU Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact: Customers currently using Essentials5 offering may be experiencing delays with SMS service.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Sep 7, 07:40 UTC
Investigating - Our monitoring systems have detected possible service disturbances to Essentials5 SIM subscriptions. Engineers are actively investigating.

We will provide additional details in 15 minutes.

Sep 7, 07:13 UTC
Sep 6, 2025

No incidents reported.

Sep 5, 2025
Completed - The scheduled maintenance has been completed.
Sep 5, 00:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 UTC
Scheduled - Our Partner Carrier will be performing emergency maintenance to conduct resiliency checks on its roaming network. This activity is a vital component of their ongoing network lifecycle management strategy, focused on enhancing efficiency and fault tolerance (redundancy) in alignment with their commitment to delivering best-in-class services.

Impact:
To minimize service disruption, each data and management feed will be independently disabled to validate that traffic and control paths remain operational, consistent with the service’s active-active architecture.

Additional Information:
The Semtech Global NOC will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Sep 4, 18:19 UTC
Sep 4, 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:01 UTC
Scheduled - Our Partner Carrier will conduct a planned database Infrastructure Maintenance in the United States Data centers. This maintenance activity may cause temporary disturbances or delays in SMS in the US region only. Measures have been taken to minimize the impact on customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during maintenance.

Additional Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Aug 20, 13:16 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:52 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 04:37 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM04 to version 2.17.6.1. This is a patch release that addresses a performance issue identified in version 2.17.6, which affects only heavily loaded AMM systems.

For more info, please review the release notes at -
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes21761/

Impact:
- The AMM web User Interface will be unavailable during the maintenance window.
- Gateway operation will be unaffected during this change window.
- The IP address of this server will change following the procedure.
- Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
- In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information:
The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. A notification will be sent before and after the completion of the maintenance.

Jul 9, 17:31 UTC