All Systems Operational

AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Semtech Planned Activity on the AirVantage Database (GNOC-7843) Apr 29, 2025 08:30-09:30 UTC

This notice is to inform you that we will be performing scheduled maintenance on the AirVantage database . This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may not be able to create accounts.

Other Information: Semtech Engineers will be actively monitoring the network during this activity. Notifications will be sent before and after completion of the maintenance.
Posted on Apr 14, 2025 - 17:46 UTC

Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7887) May 5, 2025 23:00 - May 6, 2025 04:00 UTC

Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Posted on Apr 15, 2025 - 08:44 UTC

Semtech Planned Activity on the AirVantage Platform (GNOC-7773) May 13, 2025 06:00-07:00 UTC

This notice is to inform you that we will be performing scheduled maintenance on the AirVantage platform . This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, there will be a short communication disruption for less than 4 minutes.


Other Information: Semtech Engineers will be actively monitoring the network during this activity. Notifications will be sent before and after completion of the maintenance.
Posted on Apr 14, 2025 - 16:09 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
Semtech Planned Activity on the AirVantage Database (GNOC-7842)
Completed - The scheduled maintenance has been completed.
Apr 24, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 08:31 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance on the AirVantage database . This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience a few minutes of downtime. Scheduled jobs/operations will be delayed, usages may be delayed during the downtime, and AirVantage billing may be out of sync during this time.

Other Information: Semtech Engineers will be actively monitoring the network during this activity. Notifications will be sent before and after completion of the maintenance.
Apr 14, 14:32 UTC
Apr 23, 2025
Semtech Planned Activity on the AirVantage Database (GNOC-7841)
Completed - The scheduled maintenance has been completed.
Apr 23, 11:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:30 UTC
Scheduled - This notice is to inform you that we will be performing scheduled maintenance on the AirVantage database . This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience a few minutes of downtime. Customers will not be able to perform SIM provisioning operations, subscription provisioning will be paused, and no new subscriptions will be added to the HLR during this time.

Other Information: Semtech Engineers will be actively monitoring the network during this activity. Notifications will be sent before and after completion of the maintenance.
Apr 14, 14:04 UTC
Intermittent Verizon Wireless SIM Activation Failures (GNOC-7941)
Resolved - This incident has been resolved.
Apr 23, 07:52 UTC
Update - Devices are successfully performing activation operations for Verizon Wireless SIMs. Monitoring period continues.
Apr 23, 05:51 UTC
Monitoring - We have confirmed the fix implemented was successful. Devices can now perform activation operations for Verizon Wireless SIMs.

We will consider this resolved if no further impacts are observed during our monitoring period.
Apr 23, 01:11 UTC
Update - Verizon have implemented the fix that's preventing fresh activations. We continue to confirm they are fully active on our side.
Additional updates will be provide as soon as more information becomes available.

NOTE: This issue does not impact connectivity services for currently active SIMs.
Apr 23, 00:23 UTC
Identified - Verizon is currently getting the affected fresh activations pushed through, and we are working to fully confirm they are showing fully active on our side. A new update will be sent out soon once we see all lines with active lines.
Apr 22, 22:18 UTC
Update - Verizon support has come up with a permanent fix, which can be implemented within two to three days; currently, they are working on trying a temporary workaround.

We should be able to verify the results for the temporary workaround within an hour or so.
Apr 22, 21:06 UTC
Update - Verizon continues working on addressing internal issue preventing fresh activations. Their support team will be providing us an update within the next hour.
Apr 22, 19:55 UTC
Update - Verizon's internal teams are diligently working to resolve identified issue preventing fresh activations. Although, we do not have a specified ETR, we should be receiving updates from them within an hour.

NOTE: This issue does not impact connectivity services for currently active SIMs.
Apr 22, 17:57 UTC
Update - Verizon is working to resolve internal issue for fresh activations. We expect an update within an hour on where they are in producing a resolution.
Apr 22, 16:52 UTC
Update - We are continuing to investigate this issue.
Apr 22, 15:27 UTC
Investigating - Our partner has a working theory on underlying cause, but we are still coordinating with them to come up with a fix to get new activations to process completely.

NOTE: This issue does not impact connectivity services for currently active SIMs.
Apr 22, 12:45 UTC
Identified - The issue has been identified & a fix is being implemented.

We will provide more updates in next 90 minutes.

NOTE: This issue does not impact connectivity services for currently active SIMs.
Apr 22, 12:42 UTC
Update - Our partner has identified an internal issue within their backend systems impeding fresh activations, but the engineers are still working to determine a fix to get activation attempts to process successfully.

We will share additional updates as soon as more information becomes available.

NOTE: This issue does not impact connectivity services for currently active SIMs.
Apr 22, 10:41 UTC
Update - Customers may receive the following failure when performing Activate Operations for Verizon Wireless SIMs:

--- Error received from operator [UnifiedWebService REQUEST_FAILED CarrierRequestUnsuccessful -> REQUEST_FAILED Child bundle creation in progress. Please retry the request later.] ---


We are currently working with Verizon to investigate an issue affecting activation operations for Verizon Wireless SIMs. Customers may experience failures when attempting to activate SIMs.

We will provide updates as we learn more and work toward a resolution.

NOTE: This issue does not impact connectivity services for currently active SIMs.
Apr 22, 08:46 UTC
Update - We are engaged with Verizon & are continuing to investigate the issue. However Customers may receive the following failure when performing Activate Operations for Verizon Wireless SIMs:

--- Error received from operator [UnifiedWebService REQUEST_FAILED CarrierRequestUnsuccessful -> REQUEST_FAILED Child bundle creation in progress. Please retry the request later.] ---

We will share additional updates in next 90 minutes.

NOTE: This issue does not impact connectivity services for currently active SIMs.
Apr 22, 06:37 UTC
Update - Customers may receive the following failure when performing Activate Operations for Verizon Wireless SIMs:

--- Error received from operator [UnifiedWebService REQUEST_FAILED CarrierRequestUnsuccessful -> REQUEST_FAILED Child bundle creation in progress. Please retry the request later.] ---

Engagement and escalation with Verizon are ongoing. Our engineers are actively working with their team to determine the root cause and implement a resolution. We will share additional updates as more information becomes available.

NOTE: This issue does not impact connectivity services for currently active SIMs.
Apr 22, 04:42 UTC
Update - Customers may receive the following failure when performing Activate Operations for Verizon Wireless SIMs:

--- Error received from operator [UnifiedWebService REQUEST_FAILED CarrierRequestUnsuccessful -> REQUEST_FAILED Child bundle creation in progress. Please retry the request later.] ---


Engagement and escalation with Verizon continues. Engineers are actively working to determine the root cause and resolution. We will provide updates as more information is learned.

NOTE: This issue does not impact connectivity services for currently active SIMs.
Apr 22, 02:40 UTC
Investigating - Customers may receive the following failure when performing Activate Operations for Verizon Wireless SIMs:

--- Error received from operator [UnifiedWebService REQUEST_FAILED CarrierRequestUnsuccessful -> REQUEST_FAILED Child bundle creation in progress. Please retry the request later.] ---


We have engaged and escalated the issue with Verizon. Engineers are actively working to determine the root cause and resolution. We will provide updates as more information is learned.

NOTE: This issue does not impact connectivity services for currently active SIMs.
Apr 22, 00:54 UTC
Apr 22, 2025
Partner Carrier Switchboard Backend System Maintenance (GNOC-7804)
Completed - The scheduled maintenance has been completed.
Apr 22, 23:31 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:16 UTC
Scheduled - Our Partner Carrier will perform planned maintenance on the switchboard backend system of its exchange service to optimize operations. This activity may cause brief interruptions to Maingate Voice services and individual phone calls. As part of their network lifecycle management process, this work will improve network resiliency and efficiency, aligning with their commitment to providing best-in-class services.

Impact: During the activity, customers may experience momentary disturbances to individual phone calls and Maingate Voice services.

Additional Information: Semtech Global NOC will actively monitor the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Apr 4, 20:12 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Semtech Planned Activity – Firewall Reboot and Upgrade (GNOC-7041) - CANCELLED
Completed - This notice is to inform you that the scheduled maintenance upgrade on front-end firewall has been cancelled. The full list of affected services can be found below.

A new notice will be published if this maintenance is rescheduled for a later date.
Apr 16, 15:16 UTC
Scheduled - This notice is to inform you that we will be performing a front-end firewall upgrade, which will require a reboot in one of our geo-redundant data centers. This scheduled maintenance may affect SMS, USSD, and EU AirVantage services. The full list of affected services is provided below. As part of our network lifecycle management process, this activity is necessary to further increase reliability and improve the resiliency of services provided to our valued customers.

Impact: Affected customers may experience service disruptions in AirVantage (EU) operations and provisioning, SMS, and USSD. Efforts have been made to minimize downtime, and service disruption should not exceed 15 minutes during the activity.

Other Information: Semtech engineers will actively monitor the network during the maintenance. Notifications will be sent before and after the completion of the activity.
Apr 4, 21:12 UTC
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage