Status - Sierra Wireless Status

Service Impairment Notification for Verizon Wireless Broadband Access / MNS Customers (GNOC-6679)

Monitoring - Verizon has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 20, 2024 - 21:26 UTC

Update - Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impact: Some Broadband Access customers may experience failures or degradation in network connectivity and Data services. Smart Connectivity and ECC services are unaffected.

We will provide an update as soon as we have additional information.
Nov 20, 2024 - 21:04 UTC

Update - Our partner is continuing to experience network disruption affecting data services and connectivity for Broadband Access (formerly MNS) customers on Verizon Wireless in North America. Our partner is engaged working toward a resolution to address the regional Verizon service issue.

Impact: Some Broadband Access customers may experience failures or degradation in network connectivity and Data services. Smart Connectivity and ECC services are unaffected.

We will provide further updates as soon as we have additional information.
Nov 20, 2024 - 18:56 UTC

Investigating - We are investigating reports received by customers of service data degradation on the Verizon network. We have engaged the partner to determine the scope and cause of the issue.

We will provide an update as soon as we have additional information.
Nov 20, 2024 - 17:11 UTC

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

UI (CAD) Operational

API (CAD) Operational

Device Front End (CAD) Operational

Data Push (CAD) Operational

UI (AU) Operational

API (AU) Operational

Device Front End (AU) Operational

Data Push (AU) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials5 Operational

Network Connectivity Operational

Data Operational

SMS Operational

USSD Operational

Voice Operational

VoLTE Operational

Enhanced Carrier Connectivity (NAM) / MSO Degraded Performance

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Degraded Performance

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (AMR) Operational

Semtech Smart Connectivity (OOBM - GLOBAL) Operational

Semtech Carrier + Services (OOBM - NA) Operational

Managed Connectivity Services Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Octave Operational

User Interface Operational

Platform API Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Semtech Planned Activity to Upgrade AirVantage Message BUS Infrastructure (GNOC-6561) Nov 26, 2024 13:00-16:00 UTC

This notice informs you that we will be performing scheduled maintenance to upgrade the AirVantage message bus infrastructure. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience a 1-hour delay in the ingestion and availability of device communications, data points, usages, operations, and alerts.
Posted on Nov 12, 2024 - 20:36 UTC

Semtech Planned Activity to Upgrade AirVantage Message BUS Infrastructure (GNOC-6563) Dec 2, 2024 13:00-16:00 UTC

Past Incidents

Nov 20, 2024

Partner Carrier ORS GEO REDUNANDT PLATFORM Emergency Maintenance (GNOC-6669)

Completed - The scheduled maintenance has been completed.
Nov 20, 09:18 UTC

In progress - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS. Partner Carrier proxy server restart will be executed by one server at a time, and other servers will handle traffic normally without any disruption to minimize service impact.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Nov 20, 08:12 UTC

Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS. Partner Carrier proxy server restart will be executed by one server at a time, and other servers will handle traffic normally without any disruption to minimize service impact.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Nov 19, 17:08 UTC

Nov 19, 2024

No incidents reported.

Nov 18, 2024

EU AirVantage Display and Alerting Degradation (GNOC-6653)

Resolved - This incident has been resolved.
Nov 18, 09:00 UTC

Monitoring - We have identified the issue on the AirVantage EU platform. Our engineering team has implemented corrective actions. Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
Unaffected: Provisioning operations, traffic, and device data management remain fully operational.
Nov 18, 06:00 UTC

Investigating - Semtech is currently experiencing a service degradation on the AirVantage platform, impacting the transmission of usage records.
Subscribed customers may notice delays in data push services related to connectivity usages, as well as in alerts based on these usage records. Our engineering team is actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available.

Impact:
Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
Unaffected: Provisioning operations, traffic, and device data management remain fully operational.
Nov 18, 05:02 UTC

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

Semtech Planned Activity to upgrade AMM07 to 2.17.6 (GNOC-6440)

Completed - The scheduled maintenance has been completed.
Nov 13, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:31 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM07 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Oct 21, 22:50 UTC

Nov 12, 2024

Semtech Planned Activity – Firewall Reboot and Upgrade (GNOC-6460)

Completed - This notice is to inform you that scheduled maintenance has been rolled back because of unforeseeable issues. We will reschedule this maintenance for a future date..
Nov 12, 23:13 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:13 UTC

Scheduled - This notice is to inform you that we will be performing a front-end Firewall upgrade requiring rebooting in one of our Geo-redundant data centers. This scheduled maintenance may affect SMS, USSD, and EU AirVantage services. The full list of affected services can be found below. As part of our network lifecycle management process, this activity is needed to further increase reliability and improve the resiliency of services provided to our valued customers.

Impact: Affected customers may experience service disruptions in AirVantage (EU) operations and provisioning, SMS, and USSD. Efforts were made to minimize downtime - During the activity service disruption should not be more than 15 minutes.

Other Information: Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent before and after the completion of the activity.
Oct 31, 17:34 UTC

Partner Carrier ORS GEO-REDUNDANT Platform Maintenance Activity (GNOC-6578)

Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Nov 12, 22:52 UTC

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:01 UTC

Scheduled - Our Partner Carrier will be performing maintenance on its ORS GEOREDUNDANT PLATFORM - DUAL IMSI SERVICE. SRS instance restart is needed and will executed one server at time and others will handle traffic normal without any disrupt to minimize service impact. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Nov 7, 10:40 UTC

Semtech Planned Activity to upgrade AMM05 to 2.17.6 (GNOC-6439)

Completed - The scheduled maintenance has been completed.
Nov 12, 09:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 04:35 UTC

Update - This maintenance will be postponed by 1 hour.
Start time: 2024-11-12 04:30 UTC
End time: 2024-11-12 09:30 UTC
The purpose and impact remains unchanged.
Nov 12, 02:08 UTC

Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM05 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.

Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance
Oct 21, 22:36 UTC

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Partner Carrier Planned Activity - SMS Mobile Enterprise Service Maintenance (GNOC-6477)

Completed - The scheduled maintenance has been completed.
Nov 7, 12:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 UTC

Scheduled - Our Partner Carrier will conduct a load/stress test within its United States data center. This maintenance activity may cause temporary disturbances or delays in SMS services in the US region only. The carrier’s goal is to test and evaluate the efficiency of its systems under load. The partner has taken measures to minimize the impact on the customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during testing.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Oct 27, 19:33 UTC

Nov 6, 2024

Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-6574)

Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Nov 6, 21:01 UTC

Monitoring - Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
Nov 6, 19:00 UTC

Update - Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.
Nov 6, 17:30 UTC

Investigating - Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Nov 6, 16:11 UTC