Update - Our Partner Carrier has identified the issue and is still working towards a resolution. Our engineers are seeing improvements at this time. Some customers may still be experiencing delays in 2G/3G network registration and establishing new data sessions.

We will provide an update as soon as we have additional information.

Nov 21, 2024 - 03:32 UTC
Identified - Our Partner Carrier has identified the issue and is working towards a resolution. Our engineers are seeing improvements at this time. Some customers may still be experiencing delays in 2G/3G network registration and establishing new data sessions.

We will provide an update as soon as we have additional information.

Nov 21, 2024 - 01:12 UTC
Investigating - Semtech is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We are investigating to determine the scope of the impact. We will provide an update as soon as we have additional information.

Nov 21, 2024 - 00:04 UTC
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Degraded Performance
Data (NA) ? Degraded Performance
Data (EU) ? Degraded Performance
SMS ? Degraded Performance
Voice ? Degraded Performance
USSD ? Degraded Performance
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Degraded Performance
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Degraded Performance
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notice informs you that we will be performing scheduled maintenance to upgrade the AirVantage message bus infrastructure. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience a 1-hour delay in the ingestion and availability of device communications, data points, usages, operations, and alerts.

Posted on Nov 12, 2024 - 20:36 UTC
This notice informs you that we will be performing scheduled maintenance to upgrade the AirVantage message bus infrastructure. This work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services The full list of affected services can be found below.

Impact: During the execution of this maintenance, customers may experience a 1-hour delay in the ingestion and availability of device communications, data points, usages, operations, and alerts.

Posted on Nov 12, 2024 - 20:40 UTC
Past Incidents
Nov 21, 2024

Unresolved incident: Service Degradation Notification for Essentials3 SIM Subscriptions (GNOC-6681).

Nov 20, 2024
Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Nov 20, 23:02 UTC
Monitoring - Verizon has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 20, 21:26 UTC
Update - Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impact: Some Broadband Access customers may experience failures or degradation in network connectivity and Data services. Smart Connectivity and ECC services are unaffected.

We will provide an update as soon as we have additional information.

Nov 20, 21:04 UTC
Update - Our partner is continuing to experience network disruption affecting data services and connectivity for Broadband Access (formerly MNS) customers on Verizon Wireless in North America. Our partner is engaged working toward a resolution to address the regional Verizon service issue.

Impact: Some Broadband Access customers may experience failures or degradation in network connectivity and Data services. Smart Connectivity and ECC services are unaffected.


We will provide further updates as soon as we have additional information.

Nov 20, 18:56 UTC
Investigating - We are investigating reports received by customers of service data degradation on the Verizon network. We have engaged the partner to determine the scope and cause of the issue.

We will provide an update as soon as we have additional information.

Nov 20, 17:11 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 09:18 UTC
In progress - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS. Partner Carrier proxy server restart will be executed by one server at a time, and other servers will handle traffic normally without any disruption to minimize service impact.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.

Nov 20, 08:12 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS. Partner Carrier proxy server restart will be executed by one server at a time, and other servers will handle traffic normally without any disruption to minimize service impact.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.

Nov 19, 17:08 UTC
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Resolved - This incident has been resolved.
Nov 18, 09:00 UTC
Monitoring - We have identified the issue on the AirVantage EU platform. Our engineering team has implemented corrective actions. Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Nov 18, 06:00 UTC
Investigating - Semtech is currently experiencing a service degradation on the AirVantage platform, impacting the transmission of usage records.
Subscribed customers may notice delays in data push services related to connectivity usages, as well as in alerts based on these usage records. Our engineering team is actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available.

Impact:
Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Nov 18, 05:02 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:31 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM07 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Oct 21, 22:50 UTC
Nov 12, 2024
Completed - This notice is to inform you that scheduled maintenance has been rolled back because of unforeseeable issues. We will reschedule this maintenance for a future date..
Nov 12, 23:13 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:13 UTC
Scheduled - This notice is to inform you that we will be performing a front-end Firewall upgrade requiring rebooting in one of our Geo-redundant data centers. This scheduled maintenance may affect SMS, USSD, and EU AirVantage services. The full list of affected services can be found below. As part of our network lifecycle management process, this activity is needed to further increase reliability and improve the resiliency of services provided to our valued customers.


Impact: Affected customers may experience service disruptions in AirVantage (EU) operations and provisioning, SMS, and USSD. Efforts were made to minimize downtime - During the activity service disruption should not be more than 15 minutes.


Other Information: Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent before and after the completion of the activity.

Oct 31, 17:34 UTC
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.

Nov 12, 22:52 UTC
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:01 UTC
Scheduled - Our Partner Carrier will be performing maintenance on its ORS GEOREDUNDANT PLATFORM - DUAL IMSI SERVICE. SRS instance restart is needed and will executed one server at time and others will handle traffic normal without any disrupt to minimize service impact. This work will improve network resiliency and efficiency and align with their commitment to providing best-in-class services.

Impact: Some customers may experience a short traffic interruption and re-establishment during this maintenance activity for 2G/3G/4G Data, Voice, SMS & USSD services

Other Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Nov 7, 10:40 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 09:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 04:35 UTC
Update - This maintenance will be postponed by 1 hour.
Start time: 2024-11-12 04:30 UTC
End time: 2024-11-12 09:30 UTC
The purpose and impact remains unchanged.

Nov 12, 02:08 UTC
Scheduled - This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM05 to version 2.17.6. There are many new features and updates in this release, for more info please review the release notes via the link below.
https://source.sierrawireless.com/airvantage/amm/reference/releasenotes/releasenotes2176/

Impact:
• The AMM web User Interface will be unavailable during the maintenance window.
• Gateway operation will be unaffected during this change window.
• The IP address of this server will change following the procedure.
• Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN.
• In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.


Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance

Oct 21, 22:36 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 UTC
Scheduled - Our Partner Carrier will conduct a load/stress test within its United States data center. This maintenance activity may cause temporary disturbances or delays in SMS services in the US region only. The carrier’s goal is to test and evaluate the efficiency of its systems under load. The partner has taken measures to minimize the impact on the customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during testing.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.

Oct 27, 19:33 UTC