This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM89 to version 2.18. This release introduces several new features and enhancements. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window. Posted on
Nov 14, 2025 - 20:18 UTC
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM11 to version 2.18. This release includes several new features and updates. For more information, please review the release notes via the link below.
Impact: -The AMM web user interface will be unavailable during the maintenance window. -Gateway operations will be unaffected during this change window. -The IP address of this server will change as part of the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance’s FQDN. All gateways should be configured to use the server FQDN. -If a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Sierra Wireless engineers will actively monitor the network during the maintenance. Notifications will be sent both before and after the completion of the activity. Posted on
Nov 19, 2025 - 13:41 UTC
Our Partner Carrier is scheduled to perform modifications on its GTP Proxy M2M servers , which are part of its roaming network infrastructure. This activity is part of the carrier’s ongoing network lifecycle management and is intended to enhance reliability and improve service resiliency for our valued customers.
Impact: While service interruptions are not expected, brief periods of reduced performance may occur. Affected devices could experience temporary delays or disruptions in Data, SMS, and Voice services. To minimize service impact, redundant operational servers will be actively managing traffic throughout the maintenance.
Additional Information: The Semtech Global NOC will continuously monitor the network during the maintenance window. Notifications will be issued prior to the start and upon completion of the activity. Posted on
Dec 05, 2025 - 08:37 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM86 to version 2.18. This release introduces several new features and enhancements. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window. Posted on
Nov 29, 2025 - 20:45 UTC
This notice is to inform you that Sierra Wireless will be performing scheduled maintenance to upgrade AMM06 to version 2.18. This release includes several new features and updates. For more information, please review the release notes via the link below.
Impact: -The AMM web user interface will be unavailable during the maintenance window. -Gateway operations will be unaffected during this change window. -The IP address of this server will change as part of the procedure. Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance’s FQDN. All gateways should be configured to use the server FQDN. -If a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Sierra Wireless engineers will actively monitor the network during the maintenance. Notifications will be sent both before and after the completion of the activity. Posted on
Nov 19, 2025 - 13:45 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM02 to version 2.18. This release introduces several new features and enhancements. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window. Posted on
Nov 29, 2025 - 20:50 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM09 to version 2.18. This release introduces several new features and enhancements. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window. Posted on
Dec 03, 2025 - 15:35 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM07 to version 2.18. This release introduces several new features and enhancements. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window. Posted on
Dec 05, 2025 - 20:49 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM06 to version 2.18. This release introduces several new features and enhancements. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window. Posted on
Dec 03, 2025 - 15:40 UTC
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM88 to version 2.18. This release introduces several new features and enhancements. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window. Posted on
Dec 05, 2025 - 21:00 UTC
Completed -
The scheduled maintenance has been completed.
Dec 4, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:32 UTC
Scheduled -
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM50 to version 2.18. This release introduces several new features and enhancements. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.
Nov 14, 20:10 UTC
Completed -
The scheduled maintenance has been completed.
Dec 3, 02:00 UTC
In progress -
The scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:59 UTC
Scheduled -
Our Partner Carrier will conduct scheduled maintenance to update its geo-redundant roaming network infrastructure. This activity is part of the partner’s ongoing network lifecycle management strategy, designed to enhance reliability and improve service resiliency provided to our valued customers.
Impact: During the maintenance window, customers may experience service disruptions. Affected devices may experience degradation or interruptions in SMS, Voice, and Data services and network connectivity.
Additional Information: The Semtech Global NOC will actively monitor network performance throughout the maintenance window. Notifications will be issued prior to the start of the activity and again upon its successful completion.
Nov 26, 17:58 UTC
Completed -
The scheduled maintenance has been completed.
Dec 2, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 04:30 UTC
Scheduled -
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM87 to version 2.18. This release includes several new features and updates. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.
Nov 14, 20:00 UTC
Completed -
The scheduled maintenance has been completed.
Nov 27, 11:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 04:30 UTC
Scheduled -
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM82 to version 2.18. This release includes several new features and updates. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.
Nov 14, 19:15 UTC
Completed -
The scheduled maintenance has been completed.
Nov 27, 00:02 UTC
In progress -
The scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 21:04 UTC
Scheduled -
Our partner carrier will be conducting maintenance restarts on nodes within its SMSC environment. This activity may result in temporary disturbances or delays in SMS services and traffic for Maingate.
This maintenance is part of their ongoing network lifecycle management efforts aimed at enhancing network resiliency and operational efficiency, in alignment with their commitment to delivering best-in-class services.
Impact: Temporary disruptions or delays in SMS traffic and message deliveries for Maingate may occur during the maintenance window.
Additional Information: The Global NOC will actively monitor the network throughout the maintenance activity. Notifications will be issued both prior to the start and upon completion of the work.
Nov 19, 09:30 UTC
Completed -
The scheduled maintenance has been completed.
Nov 25, 10:30 UTC
Update -
Due to the ongoing upgrade process and system stabilization, we are extending the maintenance activity by 1 hour. We will share the next update or closure once the upgrade is fully completed.
Nov 25, 08:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 04:30 UTC
Scheduled -
This notice is to inform you that Semtech will be performing scheduled maintenance to upgrade AMM84 to version 2.18. This release includes several new features and updates. For more information, please review the release notes at the link below: https://doc.airvantage.net/amm/reference/releasenotes/releasenotes218/
Impact: - The AMM web User Interface will be unavailable during the maintenance window. - Gateway operation will be unaffected during this change window. - The IP address of this server will change following the procedure. - Please confirm with your IT team if your firewall restricts access by IP address. There will be no change to the instance's FQDN. All gateways should be configured to use the server FQDN. - In case a gateway running supported firmware and configuration stops checking in after the upgrade, please reboot the gateway and troubleshoot prior to opening a new support case.
Other Information: The Global NOC and Semtech Engineers will actively monitor the network during the maintenance. Notifications will be sent prior to the start and upon completion of the maintenance window.
Nov 14, 19:04 UTC
Resolved -
This incident has been resolved.
Nov 25, 07:17 UTC
Update -
The cause has been identified, and corrective actions have been taken. Our monitoring systems are showing services have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Nov 25, 06:43 UTC
Update -
We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in Data, SMS & Voice services.
We appreciate your patience in this regard. We will provide the next update within 2 hours.
Nov 25, 05:51 UTC
Investigating -
Our monitoring tool has indicated a potential degradation in our services. We are investigating it, and we will get back to you.
A detailed update will be provided within 15 minutes.
Nov 25, 05:34 UTC