All Systems Operational

AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
UI (CAD) Operational
API (CAD) Operational
Device Front End (CAD) Operational
Data Push (CAD) Operational
UI (AU) Operational
API (AU) Operational
Device Front End (AU) Operational
Data Push (AU) Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
Network Connectivity ? Operational
Data ? Operational
SMS ? Operational
USSD ? Operational
Voice ? Operational
VoLTE ? Operational
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (AMR) ? Operational
Semtech Smart Connectivity (OOBM - GLOBAL) Operational
Semtech Carrier + Services (OOBM - NA) Operational
Broadband Access Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Carrier Planned Activity - Network infrastructure Maintenance (GNOC-7666) Apr 3, 2025 06:00-09:00 UTC

Our Partner Carrier will conduct a Network infrastructure upgrade and optimization within its United States data center. This maintenance activity may cause temporary disturbances or delays in SMS in the US region only. The partner has taken measures to minimize the impact on the customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during maintenance.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Posted on Mar 24, 2025 - 17:20 UTC
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
NA AirVantage Display and Alerting Degradation (GNOC-7749)
Resolved - This incident has been resolved.
Apr 1, 11:11 UTC
Monitoring - We have identified the issue on the AirVantage NA platform. Our engineering team has implemented corrective actions. Services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.
Apr 1, 08:54 UTC
Investigating - We are currently experiencing a service degradation on the AirVantage NA platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team is actively working to resolve the issue and restore normal service.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Further updates will be provided as soon as more information becomes available.
Apr 1, 08:10 UTC
Mar 31, 2025
AirLink Mobility Manager (AMM) Hosted DNS Lookup Issue (GNOC-7745)
Resolved - This incident has been resolved.
Mar 31, 19:10 UTC
Monitoring - Corrective actions have been applied. We are seeing improvement and will continue to monitor to guarantee stability.
Mar 31, 17:58 UTC
Identified - Our engineers have identified the cause of the issue and are currently working to resolve. We will send out another update within an hour.
Mar 31, 17:16 UTC
Investigating - We are currently experiencing intermittent issues with AMM DNS lookup resolution. Customers may experience intermittent access issues. Engineers are currently investigating to determine scope and cause.

We will provide further updates within 1 hour.
Mar 31, 16:08 UTC
Service Degradation for Customers using Essentials 3 (GNOC-7737)
Resolved - This incident has been resolved.
Mar 31, 10:50 UTC
Monitoring - Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Mar 31, 05:36 UTC
Update - Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and advances for services restoration.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 04:31 UTC
Update - Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and continues to push for services restoration.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 03:30 UTC
Update - Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and continues to push for services restoration.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 03:12 UTC
Identified - Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and is working to restore services.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 02:01 UTC
Update - Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Investigation to determine the scope and cause is underway.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 01:17 UTC
Investigating - Our monitoring systems detected a service impairment for Essentials 3 SIM subscriptions. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 00:17 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7689)
Completed - The scheduled maintenance has been completed.
Mar 26, 08:48 UTC
Update - This notice is to inform you that the (GNOC-7689) "Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance " has been extended due to unexpected delays. Partner Carrier engineers are actively working to resolve. The estimated extended maintenance time is approximately 1 hour.

The Global NOC and Semtech Engineers will continue active monitoring during the process.
Mar 26, 07:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:31 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Mar 25, 14:10 UTC
Mar 25, 2025
Partner Carrier Maintenance of IP re-allocation on Network Nodes (GNOC-7520)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Mar 25, 14:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:01 UTC
Scheduled - Our Partner Carrier will perform a maintenance activity on its network nodes for IPs re-allocation. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a small interruption on the 2G/3G/4G data sessions on the affected Nodes, because they will be gracefully deleted and re-established on the other Instant Roaming Nodes.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Mar 10, 12:07 UTC
Service Disruption Notification for Essentials1 SIM Subscriptions in the EU Region (GNOC-7683)
Resolved - This incident has been resolved.
Mar 25, 10:42 UTC
Monitoring - Service degradation for Essentials1 SIM subscriptions in Sweden, Norway, Denmark and Finland has been identified and resolved. Devices that are in these countries may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. Our partner carrier has identified and resolved the issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
Mar 25, 08:34 UTC
Update - Service degradation for Essentials1 SIM subscriptions in the Europe region persist. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause advances.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Mar 25, 07:10 UTC
Update - Service degradation for Essentials1 SIM subscriptions in the Europe region continues. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is continues.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Mar 25, 05:04 UTC
Update - Semtech continues to observe a service degradation for Essentials1 SIM subscriptions in the Europe region. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. On going Investigation is being carried out to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Mar 25, 02:47 UTC
Investigating - Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe region. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Mar 25, 00:46 UTC
Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7621)
Completed - The scheduled maintenance has been completed.
Mar 25, 07:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:00 UTC
Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Mar 18, 13:21 UTC
Mar 24, 2025
Service Degradation Notification for Essentials1 SIM Subscriptions in the EU Region (GNOC-7683)
Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Mar 24, 22:48 UTC
Monitoring - Our engineers have restored service and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Mar 24, 21:33 UTC
Investigating - Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe region. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Mar 24, 20:25 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Service Degradation Notification – LTE Data Connectivity Disturbance in North America (GNOC-7654)
Resolved - Our monitoring tools have shown improved stability for the last several hours. Our internal teams escalated the issue and will continue to work with the partner offline to determine the cause and resolution. We consider this matter closed.

Impact: Subscribed customers may have experienced delays and failures in LTE Data services and network connectivity in the North America region.

We apologize for any inconvenience this may have caused.
Mar 20, 23:52 UTC
Monitoring - Our monitoring tools showed a potential partner carrier disturbance in North America that affected LTE Data services and network connectivity for Semtech Smart Connectivity. Our internal teams are engaged with our partner investigating to determine scope and resolution of the issue.

Impact: For less than 30 minutes, subscribed customers may have experienced delays and failures in LTE Data services and network connectivity.

1st network event: 2025-03-20 16:52 - 17:07 UTC
2nd network event: 2025-03-20 17:13 - 17:26 UTC

We will provide an update as soon as we have additional information.
Mar 20, 18:20 UTC
Partner Carrier Maintenance of IP re-allocation on Network Nodes (GNOC-7521)
Completed - The scheduled maintenance has been completed.
Mar 20, 14:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 UTC
Scheduled - Our Partner Carrier will perform a maintenance activity on its network nodes for IPs re-allocation. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a small interruption on the 2G/3G/4G data sessions on the affected Nodes, because they will be gracefully deleted and re-established on the other Instant Roaming Nodes.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Mar 10, 12:04 UTC
Service Disruption Notification - AirVantage Platform NA and ALMS Incident (GNOC-7642)
Resolved - This incident has been resolved.
Mar 20, 05:47 UTC
Update - We are continuing to monitor for any further issues.
Mar 20, 04:58 UTC
Update - We are continuing to monitor for any further issues.
Mar 20, 03:23 UTC
Monitoring - Our engineers are continuing to monitor the situation to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Mar 19, 22:38 UTC
Semtech Emergency Maintenance - Firewall Upgrade (GNOC-7566)
Completed - The scheduled maintenance has been completed.
Mar 20, 03:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 01:00 UTC
Scheduled - Semtech will be upgrading the Firewall cluster to the latest version in one of its geo-redundant data centers. This emergency upgrade aims to enhance network resiliency and efficiency by addressing vulnerabilities in the current version. This work is part of our network lifecycle management process and aligns with our commitment to providing best-in-class services to our customers.

Impact: Despite measures to minimize risk, there may be interruptions in network connectivity affecting Data, Voice, and SMS services. The Firewall is in a failover pair, so we will upgrade the firewalls one at a time. During the activity, disruptions are expected to last no more than 30 minutes.

Other Information: Semtech engineers will actively monitor the network during the maintenance activity. Notifications will be sent before and after the maintenance is completed.
Mar 19, 16:10 UTC
Mar 19, 2025
(Restored) Service Disruption Notification - AirVantage Platform NA and ALMS Incident (GNOC-7642)
Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Mar 19, 22:24 UTC
Monitoring - Our engineers have restored service and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Mar 19, 20:08 UTC
Investigating - Semtech is experiencing another disruption on the AirVantage Platform NA and ALMS. Our engineers are engaged on a troubleshooting bridge investigating to expedite recovery efforts. The services affected are listed below. Customer devices that subscribe to these services may be unable to communicate with the AirVantage Platform and ALMS.

We will provide an update as soon as we have additional information.
Mar 19, 19:11 UTC
Service Disruption Notification - AirVantage Platform NA and ALMS Incident (GNOC-7642)
Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Mar 19, 18:31 UTC
Monitoring - Our engineers have restored service and are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Mar 19, 16:29 UTC
Update - Our engineers are continuing to work to resolve this issue. We are seeing some improvement at this time.

No ETR is currently available. We will provide an update as soon as we have additional information.
Mar 19, 15:49 UTC
Update - We are continuing to investigate this issue.
Mar 19, 15:17 UTC
Update - Semtech is experiencing a disruption on the AirVantage Platform NA and ALMS. The services affected are listed below. Our engineers are investigating to determine the cause and scope of the impact. Customer devices that subscribe to these services may be unable to communicate with the AirVantage Platform and ALMS. No ETR is currently available. We will provide an update as soon as we have additional information.
Mar 19, 14:18 UTC
Investigating - Semtech is experiencing a disruption on the AirVantage Platform NA. The services affected are listed below. Our engineers are investigating to determine the cause and scope of the impact. Customer devices that subscribe to these services may be unable to communicate with the AirVantage Platform. No ETR is currently available. We will provide an update as soon as we have additional information.
Mar 19, 14:06 UTC
Partner Carrier Maintenance – (Data) Roaming Network Activity (GNOC-7360)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Mar 19, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 08:31 UTC
Update - Correction Update: This activity will start on March 19th at 08:30 UTC and end at 12:00 UTC.
Feb 21, 21:21 UTC
Scheduled - Our Partner Carrier will be performing scheduled maintenance to implement feature activations on its roaming network infrastructure. This work aims to enhance the efficiency of services offered to our esteemed clients and improve network dependability. Below is the full list of affected services.

Impact: Customers with Essentials 5 Subscription offers may experience interruptions or failures in Data services and network connectivity.

Additional Information: The Semtech Global NOC and engineers will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Feb 21, 21:14 UTC
Emergency Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7634)
Completed - The scheduled maintenance has been completed.
Mar 19, 12:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 11:15 UTC
Scheduled - Our Partner Carrier will perform an emergency maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Emergency Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in voice, data, SMS and USSD services.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Mar 19, 11:13 UTC
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