Status - Sierra Wireless Status

All Systems Operational

AirVantage Operational

UI (EU) Operational

API (EU) Operational

Device Front End (EU) Operational

Data Push (EU) Operational

UI (NA) Operational

API (NA) Operational

Device Front End (NA) Operational

Data Push (NA) Operational

UI (CAD) Operational

API (CAD) Operational

Device Front End (CAD) Operational

Data Push (CAD) Operational

UI (AU) Operational

API (AU) Operational

Device Front End (AU) Operational

Data Push (AU) Operational

SW Advanced Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials1 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials2 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials3 Operational

Data (NA) Operational

Data (EU) Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials4 Operational

Data Operational

SMS Operational

Voice Operational

USSD Operational

SW Essentials5 Operational

Network Connectivity Operational

Data Operational

SMS Operational

USSD Operational

Voice Operational

VoLTE Operational

Enhanced Carrier Connectivity (NAM) / MSO Operational

UI Operational

API Operational

Data Push Operational

AT&T - Data Operational

AT&T - SMS Operational

AT&T - Voice Operational

Verizon - Data Operational

Verizon - SMS Operational

Verizon - Voice Operational

Jasper - Data Operational

Jasper - SMS Operational

Rogers - Data Operational

Rogers - SMS Operational

Sprint - Data Operational

Sprint - SMS Operational

Sprint - Voice Operational

T Mobile - Data Operational

T Mobile - SMS Operational

T Mobile - Voice Operational

MES - SMS Operational

Telenor - Data Operational

Telenor - SMS Operational

Xpress (2G Airadigm) - Data Operational

Xpress (2G Airadigm) - SMS Operational

Maingate Operational

Maingate Manager Operational

DNA (Finnish SIMs) - Data Operational

DNA (Finnish SIMs) - SMS Operational

DNA (Finnish SIMs) - Voice Operational

DNA (Finnish SIMs) - CSD Operational

SW (French SIMs) - Data Operational

SW (French SIMs) - SMS Operational

SW (French SIMs) - Voice Operational

Telia (Swedish SIMs) - Data Operational

Telia (Swedish SIMs) - SMS Operational

Telia (Swedish SIMs) - Voice Operational

Telia (Swedish SIMs) - CSD Operational

Communication Server GSM Data Operational

Communication Server Dialog Operational

IP Connect CSD Operational

MVR (Managed VPN Router) Operational

SMS Connect Operational

Virtual Modem Operational

Communication Server Broadcast Operational

Email2SMS Operational

iGate 3.0 Operational

iGate MMS Operational

iGate SMS Operational

iSMSC Operational

ALMS Operational

UI Operational

API Operational

Device Front end Operational

VPN Concentrators Operational

Reporting (AMR) Operational

Semtech Smart Connectivity (OOBM - GLOBAL) Operational

Semtech Carrier + Services (OOBM - NA) Operational

Broadband Access Operational

Devices Operational

iMaestro Platform Operational

Connectivity Operational

AirLink Mobility Manager Operational

AMM02 Operational

AMM03 Operational

AMM04 Operational

AMM05 Operational

AMM06 Operational

AMM07 Operational

AMM08 Operational

AMM09 Operational

AMM10 Operational

AMM11 Operational

AMM50 Operational

AMM52 Operational

AMM81 Operational

AMM82 Operational

AMM84 Operational

AMM86 Operational

AMM87 Operational

AMM88 Operational

AMM89 Operational

AMM90 Operational

Octave Operational

User Interface Operational

Platform API Operational

Device Provisioning Operational

Cellular Connectivity Operational

External Connectors Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7793) Apr `10`, `2025` `04:00`-`06:00` UTC

Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a brief deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Posted on Apr 03, 2025 - 12:52 UTC

Past Incidents

Apr 4, 2025

No incidents reported today.

Apr 3, 2025

Partner Carrier Planned Activity - Network infrastructure Maintenance (GNOC-7666)

Completed - The scheduled maintenance has been completed.
Apr 3, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 06:00 UTC

Scheduled - Our Partner Carrier will conduct a Network infrastructure upgrade and optimization within its United States data center. This maintenance activity may cause temporary disturbances or delays in SMS in the US region only. The partner has taken measures to minimize the impact on the customer experience.

Impact: During this activity, there is a possibility for intermittent disruptions in SMS traffic and processing that may occur during maintenance.

Other Information: The Global NOC will be actively monitoring the network during the maintenance activity. Notifications will be sent before and after the completion of the maintenance.
Mar 24, 17:20 UTC

Apr 2, 2025

No incidents reported.

Apr 1, 2025

NA AirVantage Display and Alerting Degradation (GNOC-7749)

Resolved - This incident has been resolved.
Apr 1, 11:11 UTC

Monitoring - We have identified the issue on the AirVantage NA platform. Our engineering team has implemented corrective actions. Services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.
Apr 1, 08:54 UTC

Investigating - We are currently experiencing a service degradation on the AirVantage NA platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team is actively working to resolve the issue and restore normal service.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Further updates will be provided as soon as more information becomes available.
Apr 1, 08:10 UTC

Mar 31, 2025

AirLink Mobility Manager (AMM) Hosted DNS Lookup Issue (GNOC-7745)

Resolved - This incident has been resolved.
Mar 31, 19:10 UTC

Monitoring - Corrective actions have been applied. We are seeing improvement and will continue to monitor to guarantee stability.
Mar 31, 17:58 UTC

Identified - Our engineers have identified the cause of the issue and are currently working to resolve. We will send out another update within an hour.
Mar 31, 17:16 UTC

Investigating - We are currently experiencing intermittent issues with AMM DNS lookup resolution. Customers may experience intermittent access issues. Engineers are currently investigating to determine scope and cause.

We will provide further updates within 1 hour.
Mar 31, 16:08 UTC

Service Degradation for Customers using Essentials 3 (GNOC-7737)

Resolved - This incident has been resolved.
Mar 31, 10:50 UTC

Monitoring - Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Mar 31, 05:36 UTC

Update - Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and advances for services restoration.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 04:31 UTC

Update - Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and continues to push for services restoration.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 03:30 UTC

Update - Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and continues to push for services restoration.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 03:12 UTC

Identified - Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Our partner carrier has identified the issue and is working to restore services.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 02:01 UTC

Update - Our monitoring systems continues to detected a service impairment for Essentials 3 SIM subscriptions. Issue has been reported to our partner carrier. Investigation to determine the scope and cause is underway.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 01:17 UTC

Investigating - Our monitoring systems detected a service impairment for Essentials 3 SIM subscriptions. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact:
Devices may have experience delays in establishing Data services and network connectivity.
Mar 31, 00:17 UTC

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7689)

Completed - The scheduled maintenance has been completed.
Mar 26, 08:48 UTC

Update - This notice is to inform you that the (GNOC-7689) "Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance " has been extended due to unexpected delays. Partner Carrier engineers are actively working to resolve. The estimated extended maintenance time is approximately 1 hour.

The Global NOC and Semtech Engineers will continue active monitoring during the process.
Mar 26, 07:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:31 UTC

Scheduled - Our Partner Carrier will perform a maintenance on their geo-redundant ORS platform for dual IMSI service. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Preventive Maintenance will be done on ORS GEOREDUNDANT PLATFORM. Expect a deterioration in 2G, 3G, and 4G voice, data, and SMS.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Mar 25, 14:10 UTC

Mar 25, 2025

Partner Carrier Maintenance of IP re-allocation on Network Nodes (GNOC-7520)

Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Mar 25, 14:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:01 UTC

Scheduled - Our Partner Carrier will perform a maintenance activity on its network nodes for IPs re-allocation. It will improve the security of the services offered to our esteemed clients and network dependability. The list of affected services can be found below.

Impact: Expect a small interruption on the 2G/3G/4G data sessions on the affected Nodes, because they will be gracefully deleted and re-established on the other Instant Roaming Nodes.

Additional Information: Throughout the maintenance, Semtech engineers will keep a close eye on the network. Prior to and following the maintenance's completion, notifications will be sent.
Mar 10, 12:07 UTC

Service Disruption Notification for Essentials1 SIM Subscriptions in the EU Region (GNOC-7683)

Resolved - This incident has been resolved.
Mar 25, 10:42 UTC

Monitoring - Service degradation for Essentials1 SIM subscriptions in Sweden, Norway, Denmark and Finland has been identified and resolved. Devices that are in these countries may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. Our partner carrier has identified and resolved the issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
Mar 25, 08:34 UTC

Update - Service degradation for Essentials1 SIM subscriptions in the Europe region persist. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause advances.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Mar 25, 07:10 UTC

Update - Service degradation for Essentials1 SIM subscriptions in the Europe region continues. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is continues.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Mar 25, 05:04 UTC

Update - Semtech continues to observe a service degradation for Essentials1 SIM subscriptions in the Europe region. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. On going Investigation is being carried out to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Mar 25, 02:47 UTC

Investigating - Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe region. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
Mar 25, 00:46 UTC

Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7621)

Completed - The scheduled maintenance has been completed.
Mar 25, 07:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:00 UTC

Mar 24, 2025

Service Degradation Notification for Essentials1 SIM Subscriptions in the EU Region (GNOC-7683)

Resolved - We have not observed any further issues during our monitoring period. We are considering this issue resolved.
Mar 24, 22:48 UTC

Monitoring - Our engineers have restored service and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Mar 24, 21:33 UTC

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7793) Apr 10, 2025 04:00-06:00 UTC

Past Incidents

Partner Carrier ORS GEO REDUNDANT PLATFORM Maintenance (GNOC-7793) Apr `10`, `2025` `04:00`-`06:00` UTC