All Systems Operational
Uptime over the past 90 days. View historical uptime.
Octave Operational
User Interface ? Operational
Platform API ? Operational
Device Provisioning ? Operational
Cellular Connectivity ? Operational
External Connectors ? Operational
AirVantage Operational
UI (EU) ? Operational
API (EU) ? Operational
Device Front End (EU) ? Operational
Data Push (EU) ? Operational
UI (NA) ? Operational
API (NA) ? Operational
Device Front End (NA) ? Operational
Data Push (NA) ? Operational
SW Advanced Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials1 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials2 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials3 Operational
Data (NA) ? Operational
Data (EU) ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials4 Operational
Data ? Operational
SMS ? Operational
Voice ? Operational
USSD ? Operational
SW Essentials5 ? Operational
90 days ago
99.96 % uptime
Today
Network Connectivity ? Operational
90 days ago
99.95 % uptime
Today
Data ? Operational
90 days ago
99.95 % uptime
Today
SMS ? Operational
90 days ago
99.95 % uptime
Today
USSD ? Operational
90 days ago
99.95 % uptime
Today
Voice ? Operational
90 days ago
99.95 % uptime
Today
VoLTE ? Operational
90 days ago
100.0 % uptime
Today
Enhanced Carrier Connectivity (NAM) / MSO Operational
UI Operational
API Operational
Data Push Operational
AT&T - Data ? Operational
AT&T - SMS ? Operational
AT&T - Voice ? Operational
Verizon - Data ? Operational
Verizon - SMS ? Operational
Verizon - Voice ? Operational
Jasper - Data Operational
Jasper - SMS Operational
Rogers - Data Operational
Rogers - SMS Operational
Sprint - Data ? Operational
Sprint - SMS ? Operational
Sprint - Voice ? Operational
T Mobile - Data Operational
T Mobile - SMS ? Operational
T Mobile - Voice ? Operational
MES - SMS ? Operational
Telenor - Data Operational
Telenor - SMS Operational
Xpress (2G Airadigm) - Data Operational
Xpress (2G Airadigm) - SMS Operational
Maingate Operational
Maingate Manager ? Operational
DNA (Finnish SIMs) - Data ? Operational
DNA (Finnish SIMs) - SMS ? Operational
DNA (Finnish SIMs) - Voice ? Operational
DNA (Finnish SIMs) - CSD ? Operational
Netcom (Norwegian SIMs) - Data ? Operational
Netcom (Norwegian SIMs) - SMS ? Operational
Netcom (Norwegian SIMs) - Voice ? Operational
Netcom (Norwegian SIMs) - CSD ? Operational
SW (French SIMs) - Data ? Operational
SW (French SIMs) - SMS ? Operational
SW (French SIMs) - Voice ? Operational
Telia (Swedish SIMs) - Data ? Operational
Telia (Swedish SIMs) - SMS ? Operational
Telia (Swedish SIMs) - Voice ? Operational
Telia (Swedish SIMs) - CSD ? Operational
Communication Server GSM Data ? Operational
Communication Server Dialog ? Operational
IP Connect CSD ? Operational
MVR (Managed VPN Router) ? Operational
SMS Connect ? Operational
Virtual Modem ? Operational
Communication Server Broadcast ? Operational
Email2SMS ? Operational
iGate 3.0 ? Operational
iGate MMS ? Operational
iGate SMS ? Operational
iSMSC ? Operational
ALMS Operational
UI ? Operational
API ? Operational
Device Front end ? Operational
VPN Concentrators ? Operational
Reporting (ARA) ? Operational
Managed Connectivity Services Operational
Devices ? Operational
iMaestro Platform ? Operational
Connectivity ? Operational
AirLink Mobility Manager Operational
AMM02 Operational
AMM03 Operational
AMM04 Operational
AMM05 Operational
AMM06 Operational
AMM07 Operational
AMM08 Operational
AMM09 Operational
AMM10 Operational
AMM11 Operational
AMM50 Operational
AMM51 Operational
AMM52 Operational
AMM81 Operational
AMM82 Operational
AMM84 Operational
AMM86 Operational
AMM87 Operational
AMM88 Operational
AMM89 Operational
AMM90 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Partner Carrier DRA & STP Platforms Maintenance Activity - Step 2 (GNOC-5343) May 10, 2024 18:00 - May 12, 2024 19:00 UTC
Our Partner Carrier is performing a maintenance activity to upgrade their geo-redundant DRA and STP platforms. This activity will address vulnerabilities; and increase network reliability and security of services provided to our valued customers.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Semtech/Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Posted on May 05, 2024 - 12:16 UTC
Partner Carrier Planned Maintenance Activity - ECC Jasper Data (GNOC-5329) May 13, 2024 22:00 - May 14, 2024 04:00 UTC
This notice is to inform you that we will be performing scheduled maintenance that may affect (list of services). The full list of affected services can be found below.

Impact:
During the execution of the scheduled activity, customer may lose connection to their Data for 15 min.

Other Information:
A message will be sent before and upon completion of the maintenance.
Posted on May 03, 2024 - 06:08 UTC
Semtech\Sierra Wireless Planned Maintenance: Activity to Move IMaestro Platform Services to New Equipment (GNOC-5261) - Rescheduled May 17, 2024 01:30-05:30 UTC
Update - This scheduled maintenance activity to move IMaestro Platform services to new equipment has been rescheduled from May 10, 2024 at 01:30 UTC to May 17, 2024 at 01:30 UTC.

Impact:
The IMaestro platform will be intermittently unavailable during the window, but no data will be lost.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
May 03, 2024 - 21:45 UTC
Scheduled - This notification is to inform you that Semtech\Sierra Wireless will perform a maintenance activity to move IMaestro Platform services to new equipment. This activity is needed to further increase the reliability and improve the resiliency of services provided to our valued customers.

Impact:
The IMaestro platform will be intermittently unavailable during the window, but no data will be lost.

Other Information:
The Global NOC and Sierra Wireless Engineers will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Apr 23, 2024 - 13:29 UTC
Past Incidents
May 10, 2024

No incidents reported today.

May 9, 2024
Service Disruption Notification – AT&T SMS Delivery Incident (GNOC-5378)
Resolved - This incident has been resolved.
May 9, 13:58 UTC
Monitoring - Semtech/Sierra Wireless were experiencing a disruption in AT&T SMS services in North America. All traffic was failed over from the affected cluster to the healthy one. Our service Provider were experiencing some MO delays. There were no failures.
As of now Our Carrier partner has also confirmed as all services in their network have been restored. Semtech/Sierra Wireless has been closely monitoring and has observed no additional impacts

Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
May 9, 11:56 UTC
Investigating - Semtech/Sierra Wireless is experiencing a disruption in AT&T SMS services in North America. The issue may be affecting delivery receipts of the SMS services. Those customers who are in ATT coverage may face issues in receiving SMS. We are working to resolve this as soon as possible.

No ETR is currently available. We will provide an update as soon as we have additional information.

Impact: SMS delivery will be impact for the customers who are registered in ATT.
May 9, 09:36 UTC
May 8, 2024
Service Disruption Notification – AT&T Provisioning Incident (GNOC-5371)
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
May 8, 21:12 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
May 8, 19:03 UTC
Identified - Semtech/Sierra Wireless is continuing to experience a disruption in AT&T Provisioning services in North America. Our engineers have isolated the service impaired infrastructure and are currently working to implement a fix. This incident is specific to legacy Xpress customer AT&T Provisioning, users may experience failures in API transactions and provisioning changes. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact:
Users may experience failures in AT&T API transactions and provisioning changes. AT&T User Interface (UI) and Data Push provisioning functions are unaffected. Other ECC services also remain healthy.

We will provide an update as soon as we have additional information.
May 8, 16:41 UTC
Investigating - Semtech/Sierra Wireless is experiencing a disruption in AT&T Provisioning services in North America. API Provisioning transactions and provisioning changes may experience failures to the AT&T Control Center platform. AT&T User Interface (UI) and Data Push provisioning functions will be unaffected. Our engineers are currently investigating and engaged on a technical bridge working toward resolution. No ETR is currently available. We will provide an update as soon as we have additional information.

Impact:
Provisioning changes and API provisioning transaction failures to AT&T Control Center. AT&T User Interface (UI) and Data Push provisioning functions will be unaffected. Other ECC services are also remain unaffected.

We will provide an update as soon as we have additional information.
May 8, 13:37 UTC
Partner Carrier DRA & STP Platforms Maintenance Activity - Step 1 (GNOC-5321)
Completed - This notice is to inform you that this scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
May 8, 06:22 UTC
Verifying - The Global NOC and Sierra Wireless Engineers are presently verifying the services listed below with our partner carrier. We will continue monitoring the network to ensure the stability.
May 8, 05:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 16:02 UTC
Update - This maintenance will be postponed by 4 hour.
Start time: 2024-05-07 16:00 UTC
The purpose remains unchanged. 2G/3G are also included into the maintenance.
May 5, 12:14 UTC
Scheduled - Our Partner Carrier is performing a maintenance activity to upgrade their geo-redundant DRA and STP platforms. This activity will address vulnerabilities; and increase network reliability and security of services provided to our valued customers.

Impact:
No service impact is expected due to geo-redundant architecture.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Apr 30, 17:05 UTC
May 7, 2024
May 6, 2024
Service Disruption Notification - Partner Carrier Network Disruption (GNOC-5349)
Resolved - T-Mobile USA continues to experience a local mobile network disturbance. However, after further investigation Data services and Connectivity were found unaffected for ECC and SW Essentials 4 devices. Additionally, SW Advanced customer devices that may have been roaming in the T-Mobile USA region would have successfully migrated to other mobile networks.

Our partner carrier is engaged, and our engineers will continue to work to resolve the local regional T-Mobile offline.
May 6, 15:58 UTC
Update - We are continuing to investigate this issue.
May 6, 13:53 UTC
Update - Semtech/Sierra Wireless is still experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in network registration and establishing data sessions in T-Mobile. Our Engineering Team is working to resolve this as soon as possible.

Impact potential - 2G/3G Data. We are still investigating to determine the scope of the impact.

No ETR is available at this time. We will provide an update as soon as we have additional information
May 6, 11:51 UTC
Investigating - Semtech/Sierra Wireless is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in network registration and establishing data sessions in T-Mobile. We are working to resolve this as soon as possible.

Impact potential - 2G/3G Data. We are still investigating to determine the scope of the impact.

No ETR is available at this time. We will provide an update as soon as we have additional information.
May 6, 08:30 UTC
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024
Semtech/Sierra Wireless Planned Activity – Infrastructure Maintenance (GNOC-4945)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Apr 30, 15:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 08:00 UTC
Scheduled - This notice is to inform you that Semtech/Sierra will be performing scheduled maintenance hardening the network from security vulnerabilities. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Impact:
We do not anticipate any disruptions to service during the maintenance activity. Service disruptions will be minimized due to our geo-redundant infrastructure. However, there may be brief delays in establishing Data sessions, network connectivity, and retrieving Billing records.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Apr 11, 16:50 UTC
Service Disruption Notification - Partner Carrier Network Disruption (GNOC-5316)
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
Apr 30, 07:56 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Apr 30, 05:57 UTC
Update - Semtech/Sierra Wireless is continuing to experience a disruption with the services listed below. Our Partner Carrier are still investigating to determine the cause.

Impact potential - Voice, Data, SMS and USSD. Customer using 2G and 3G may be experiencing loss of connection.

No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 30, 03:42 UTC
Investigating - Semtech/Sierra Wireless is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in network registration and establishing data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact potential - Voice, Data, SMS and USSD. We are still investigating to determine the scope of the impact.

No ETR is available at this time. We will provide an update as soon as we have additional information.
Apr 30, 01:26 UTC
Apr 29, 2024
Semtech/Sierra Wireless Planned Activity – Infrastructure Maintenance (GNOC-4944)
Completed - This notice is to inform you that the scheduled maintenance has successfully completed. The below list of affected services are back to operational.

We appreciate your patience during the maintenance window.
Apr 29, 18:13 UTC
Verifying - Our engineers have completed this maintenance activity and are presently verify the services listed below.
Apr 29, 17:36 UTC
Update - This notice is to inform you that the (GNOC-4944) Semtech/Sierra Wireless Planned Activity – Infrastructure Maintenance has been extended due to unexpected delays. Semtech/Sierra Wireless engineers are actively working to resolve. The estimated maintenance completion is approximately 17:00 UTC
The Global NOC and Semtech/Sierra Wireless Engineers will continue active monitoring while during the process.
Apr 29, 16:02 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 29, 10:49 UTC
In progress - SW Essentials1 components is now in maintenance state.
Apr 29, 09:25 UTC
Scheduled - SW Essentials1 components is now in maintenance state.
Apr 29, 09:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 08:00 UTC
Scheduled - This notice is to inform you that Semtech/Sierra will be performing scheduled maintenance hardening the network from security vulnerabilities. As part of our network lifecycle management process, this work will improve network resiliency and efficiency and aligns with our commitment to providing best-in-class services to our customers.

Impact:
We do not anticipate any disruptions to service during the maintenance activity. Service disruptions will be minimized due to our geo-redundant infrastructure. However, there may be brief delays in establishing Data sessions, network connectivity, and retrieving Billing records.

Other Information:
The Global NOC and Sierra Wireless Engineers will actively monitor the network during the maintenance. Notification will be sent before and after the completion of the maintenance.
Apr 11, 16:44 UTC
Service Disruption Notification - Partner Carrier Network Disruption (GNOC-5309)
Resolved - This incident has been resolved.
Apr 29, 10:48 UTC
Monitoring - Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
Apr 29, 08:48 UTC
Update - Semtech/Sierra Wireless continuing to experience a this on-going disruption with the services listed below. Semtech/Sierra Wireless continues to engage our Partner Carrier to address this issue.

Impact potential - Voice, Data and SMS. Customer using 2G and 3G may be experiencing loss of connection.

No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 29, 07:48 UTC
Update - Semtech/Sierra Wireless is continuing to experience a disruption with the services listed below. Our Partner Carrier are still investigating to determine the cause.

Impact potential - Voice, Data and SMS. Customer using 2G and 3G may be experiencing loss of connection.

No ETR is currently available. We will provide an update as soon as we have additional information.
Apr 29, 06:45 UTC
Investigating - Semtech/Sierra Wireless is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in network registration and establishing data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact potential - Voice, Data and SMS. We are still investigating to determine the scope of the impact.

No ETR is available at this time. We will provide an update as soon as we have additional information.
Apr 29, 04:42 UTC
Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

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